Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
220–25K
4625–50K
3950–75K
3975–100K
44100–150K
15150K+
205 reports with mileage · 96 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Visibility. Review the 123 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Vehicle Speed Control. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 24 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
24 crash reports6 fire reports17 injury reports
What owners actually said
301 reports
38 miles · Aug 10, 2005
Air BagsCrashInjury
I T-BONED A CAR GOING APPROXIMATELY 35-40 MPH WITH NO BRAKING TIME AND THE AIR BAGS DID NOT DEPLOY. IT CAUSED OVER $12,000 WORTH OF DAMAGE TO THE FRONT END OF MY CAR, BUT THE AIR BAGS DIDN'T GO OFF? I BOUGHT THE CAR USED, BUT WAS TOLD THAT IT WAS A "CERTIFIED" TOYOTA USED CAR. I NOW WONDER IF THERE WAS AN AIR BAG IN IT AT ALL…
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I T-BONED A CAR GOING APPROXIMATELY 35-40 MPH WITH NO BRAKING TIME AND THE AIR BAGS DID NOT DEPLOY. IT CAUSED OVER $12,000 WORTH OF DAMAGE TO THE FRONT END OF MY CAR, BUT THE AIR BAGS DIDN'T GO OFF? I BOUGHT THE CAR USED, BUT WAS TOLD THAT IT WAS A "CERTIFIED" TOYOTA USED CAR. I NOW WONDER IF THERE WAS AN AIR BAG IN IT AT ALL. *JB
NHTSA ODI #10132266
59,000 miles · Apr 23, 2005
Engine And Engine Cooling
TOYOTA HIGHLANDER-2002-ENGINE OIL TURNED TO SLUDGE, ENGINE JUST SHORT OF SEIZING-NEW ENGINE INSTALLED. *JB
NHTSA ODI #10118295
10,000 miles · Apr 3, 2005
Engine And Engine Cooling
SHORTLY AFTER THE SECOND OIL CHANGE, 10000 MILES THE EXHAUST SYSTEM STARTED MAKING NOISE. IT STARTED AS A LOUD SOUND FROM THE MUFFLER AND NOW HAS BECOME A RATTLING SOUND AND LOUD EXHAUST NOISE. THE BANGING/RATTLING SOUND IS WORST DURING LEFT HAND TURNS. DEALER STATED WE DAMAGED THE EXHAUST PIPE AND THE BRACKETS NEEDED REPAIR …
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SHORTLY AFTER THE SECOND OIL CHANGE, 10000 MILES THE EXHAUST SYSTEM STARTED MAKING NOISE. IT STARTED AS A LOUD SOUND FROM THE MUFFLER AND NOW HAS BECOME A RATTLING SOUND AND LOUD EXHAUST NOISE. THE BANGING/RATTLING SOUND IS WORST DURING LEFT HAND TURNS. DEALER STATED WE DAMAGED THE EXHAUST PIPE AND THE BRACKETS NEEDED REPAIR $175. THE MECHANIC WAS UNABLE TO SHOW ME ANY PHYSICAL DAMAGE TO THE EXHAUST SYSTEM. I NOTICED THE NEW HIGHLANDERS HAVE A DIFFERENT AND SMALLER MUFFLER WHICH DOES NOT BANG INTO ADJACENT PARTS. I WONDER IF I AM NOT THE ONLY ONE WITH THIS PROBLEM.*AK
NHTSA ODI #10116299
Mileage unknown · Mar 31, 2005
Exterior Lighting
I HAVE A 2002 TOOYOTA HIGHLANDER, AFTER A HEAVY RAINSTORM IN JULY OF 2004, I NOTICED THAT THE HEADLAMP ON MY FRONT DRIVERS SIDE HAD MOISTURE AND WAS FOGGY ON THE INSIDE OF IT. IT WENT AWAY IN ABOUT A WEEK OR SO. AFTER GOING TO A CARWASH I NOTICED THE SAME PROBLEM AND THE AREA WAS WIDER. I NOTIFIED LEE'S TOYOTA IN QUEENS NY. I WA…
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I HAVE A 2002 TOOYOTA HIGHLANDER, AFTER A HEAVY RAINSTORM IN JULY OF 2004, I NOTICED THAT THE HEADLAMP ON MY FRONT DRIVERS SIDE HAD MOISTURE AND WAS FOGGY ON THE INSIDE OF IT. IT WENT AWAY IN ABOUT A WEEK OR SO. AFTER GOING TO A CARWASH I NOTICED THE SAME PROBLEM AND THE AREA WAS WIDER. I NOTIFIED LEE'S TOYOTA IN QUEENS NY. I WAS TOLD BY THE CUSTOMER SERVICE REP. JASON THAT IT WAS NORMAL AND THE HEAT FROM THE LAMP WILL EVENTUALLY MAKE THE MOISTURE EVAPORATE BECAUSE IT WAS MADE THAT WAY. AFTER SEVERAL EPISODES AND THE AREA OF MOISTURE SPREADING EACH TIME IT RAINS SNOWS OR I GO TO A CAR WASH. I NOW HAVE A PROBLEM WITH THE VISION ON MY DRIVERS SIDE ESPECIALLY AT NIGHT. THE AREA IS BEING OBSTRUCTED BECAUSE OF THE FOG IN THE HEADLAMP. I ALMOST HAD 2 ACCIDENTS BECAUSE OF IT.I NOTIFIED LEE'S TOYOTA ON SEVERAL OCCASIONS, AND WAS TOLD THEY COULD DO NOTHING UNLESS I PAY FOR IT. I AM DISABLED, MUST WEAR CORRECTIVE LENSES WHILE DRIVING AND NOW I HAVE A PROBLEM THAT HINDERS MY VISION. I READ THE CAR MANUAL AND THERE ARE NO ARTICLE ABOUT THIS. MY NIECE HAS THE SAME SUV AND SHE DOES NOT HAVE THIS PROBLEM, I CONTACTED TOYOTA MOTOR CORP. AND WAS TOLD THAT I SHOULD HAVE NOTIFIED THEM BEFORE AND I TOLD THEM I DID NOTIFY THEM WHEN I BECAME AWEAR OF THE PROBLEM. TOYOTA MOTORS TOLD ME THAT THEY WILL PAY TO HAVE IT FIXED BUT I MUST FIX IT AND PAY FOR IT FIRST AND THEY WILL REIMBURSE ME. I FEEL THAT IT IS A DEFECT AND THAT TOYOTA SHOULD FIX THE PROBLEMAND PAY FOR IT BEFORE I HAVE A ACCIDENT OR SOMETHING. PLEASE LOOK INTO THIS SITUATION. I AM ON A FIXED INCOME AND CAN'T AFFORD IT AT THIS TIME.
NHTSA ODI #10116187
47,100 miles · Mar 11, 2005
Air BagsCrashInjury
HEAD ON COLLISION OF AN ABANDONNED VEHICLE AT 30-35 MPH IN A 2002 TOYOTA HIGHLANDER-AIRBAGS DID NOT DEPLOY.*AK
NHTSA ODI #10113935
34,000 miles · Dec 9, 2004
Service Brakes, AirCrashInjury
WHILE TRAVELING AT LESS THAN 20 MPH, THE DRIVER IN FRONT SLAMMED INTO THE CAR IN FRONT OF THEM (NO BRAKE LIGHTS). I IMMEDIATELY STOMPED ON THE BRAKES... THE HIGHLANDER SLOWED VERY BRIEFLY AND THEN WENT "NUMB". THE HIGHLANDER CAME TO A STOP ONLY BY HITTING THE CAR IN FRONT OF ME. THERE WAS PLENTY OF ROOM TO STOP AND IT SHOULD …
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WHILE TRAVELING AT LESS THAN 20 MPH, THE DRIVER IN FRONT SLAMMED INTO THE CAR IN FRONT OF THEM (NO BRAKE LIGHTS). I IMMEDIATELY STOMPED ON THE BRAKES... THE HIGHLANDER SLOWED VERY BRIEFLY AND THEN WENT "NUMB". THE HIGHLANDER CAME TO A STOP ONLY BY HITTING THE CAR IN FRONT OF ME. THERE WAS PLENTY OF ROOM TO STOP AND IT SHOULD HAVE. THIS IS THE 3RD TIME THE HIGHLANDER HAS "LOCKED UP" ON SUDDEN SHORT STOPS.*AK
NHTSA ODI #10102448
1 miles · Dec 2, 2004
Exterior Lighting
WHENEVER MY VEHICLE IS LOADED UP THE HEADLIGHTS BLIND ONCOMING DRIVERS.I DREAD GOING ON VACATION WITH THIS VEHICLE.TOYOTA DEALER SAID A FIX WAS NOT AVAILABLE.I TOW A 15 FT BOAT 1200LBS.ALTHOUGH THE VEHICLE IS RATED FOR 3500LBS TOWING CAPACITY THE HEADLIGHTS WHEN TOWING BLIND ONCOMING TRAFFIC I ASSUME TO POOR SUSPENSION DESIGN.*A…
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WHENEVER MY VEHICLE IS LOADED UP THE HEADLIGHTS BLIND ONCOMING DRIVERS.I DREAD GOING ON VACATION WITH THIS VEHICLE.TOYOTA DEALER SAID A FIX WAS NOT AVAILABLE.I TOW A 15 FT BOAT 1200LBS.ALTHOUGH THE VEHICLE IS RATED FOR 3500LBS TOWING CAPACITY THE HEADLIGHTS WHEN TOWING BLIND ONCOMING TRAFFIC I ASSUME TO POOR SUSPENSION DESIGN.*AK
NHTSA ODI #10100913
Mileage unknown · Oct 22, 2004
Tires
THE GOODYEAR INTEGRITY TIRES THAT CAME ON MY 2002 TOYOTA HIGHLANDER ARE HORRIBLE. SINCE DAY ONE, I FEEL EXTREMELY UNSAFE IN WET CONDITIONS LET ALONE ICE AND SNOW. I COMPLAINED SEVERAL TIMES TO THE DEALERSHIP, BUT THEY WILL NOT DO ANYTHING ABOUT IT. THEY SAY THE TIRES LOOK FINE. I HAVE READ SEVERAL ARTICLES ON THE INTERNET FR…
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THE GOODYEAR INTEGRITY TIRES THAT CAME ON MY 2002 TOYOTA HIGHLANDER ARE HORRIBLE. SINCE DAY ONE, I FEEL EXTREMELY UNSAFE IN WET CONDITIONS LET ALONE ICE AND SNOW. I COMPLAINED SEVERAL TIMES TO THE DEALERSHIP, BUT THEY WILL NOT DO ANYTHING ABOUT IT. THEY SAY THE TIRES LOOK FINE. I HAVE READ SEVERAL ARTICLES ON THE INTERNET FROM PEOPLE WHO AGREE.*AK
NHTSA ODI #10096252
18,000 miles · Oct 18, 2004
Seat Belts
SET BELT BUCKLE (FEMALE RECEPTICAL) FAILURE.*AK
NHTSA ODI #10095962
41,000 miles · Sep 2, 2004
Engine And Engine Cooling
WHILE DRIVING OIL PRESSURE WARNING LIGHT ILLUMINATED. THIS CAUSED THE VEHICLE TO OVERHEAT. *AK
CERTAIN SPORT UTILITY VEHICLES HAVE A CHILD PROTECTION LOCK (CPL) SYSTEM ON BOTH OF THE REAR SIDE DOORS. WHEN AN OPERATOR OF THE VEHICLE CLOSES THE DOOR VERY HARD WITH THE CPL LEVER SET TO THE LOCK POSITION, THERE IS A POSSIBILITY THAT THE LEVER MAY CONTACT THE BODY PANEL, CAUSING THE CPL LEVER TO MOVE INTO THE UNLOCK POSITION.
Consequence & remedy
Consequence: THIS CONDITION COULD ALLOW THE DOOR TO BE OPENED WITH THE INSIDE WHILE THE OPERATOR BELIEVES THAT THE CPL WAS ACTIVATED. IF THE DOOR WERE OPENED FROM THE INSIDE WHILE THE VEHICLE WAS IN MOTION, AN OCCUPANT COULD FALL OUT AND BE INJURED.
Remedy: DEALERS WILL SHORTEN THE CPL LEVER. OWNER NOTIFICATION BEGAN MAY 7, 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.
ON SPORT UTILITY VEHICLES, THERE IS A BREATHER HOSE THAT ATTACHES TO THE NOZZLE OF THE ON-BOARD REFUELING VAPOR RECOVERY (ORVR) VALVE, WHICH IS LOCATED ON THE TOPSIDE OF THE FUEL TANK. THE BREATHER HOSE IS ATTACHED WITH A CLAMP, WHOSE "TABS" FACE IN THE UPWARD DIRECTION. WHEN THE VEHICLE WAS CRASHED UNDER THE NEW CAR ASSESSMENT PROGRAM (NCAP) TEST (I.E., 35 MPH FRONTAL BARRIER CRASH), THE CLAMP "TABS" CONTACTED THE UNDERSIDE OF THE BODY DUE TO MOVEMENT OF THE FUEL TANK, CAUSING THE NOZZLE TO BREAK.
Consequence & remedy
Consequence: IN THE WORST CASE, NOZZLE BREAKAGE COULD RESULT IN FUEL LEAKAGE IF THE VEHICLE ROLLS-OVER AFTER A HIGH SPEED FRONTAL CRASH.
Remedy: DEALERS WILL ROTATE THE SPECIFIED CLAMP. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT TOYOTA AT 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2002 Toyota Highlander Problems, Complaints & Recalls | Skip That Year