2001 Toyota Highlander

TL*THE CONTACT OWNS A 2001 TOYOTA HIGHLANDER. WHILE DRIVING 5 MPH IN REVERSE THE VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO A POLE. THE VEHICLE PREVIOUSLY ACCELERATED ON ITS OWN WHILE THE BRAKES WERE APPLIED AND CRASHED INTO A VEHICLE. THE CONTACT SUSTAINED MINOR INJURIES TO HER NECK. THERE WAS NO MENTION OF A POLICE REPORT BEING FILED. THE DEALER STATED THAT THEY COULD NOT DUPLICATE THE FAILURE. THE MECHANIC STATED THAT THE FAILURE COULD BE CAUSED DUE TO THE ACCELERATOR PEDAL STICKING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 109000.

2001 TOYOTA HIGHLANDER DRIVERS SIDE SUN VISOR DOES NOT STAY IN PLACE, AND FALLS DOWN INTO DRIVERS FIELD OF VISION UNEXPECTEDLY PASSENGER SIDE VISOR DOES THE SAME THING, BUT TO A LESSER DEGREE. THIS BEGAN AFTER WE OWNED THE CAR FOR FIVE YEARS(OUT OF WARRANTY) AND IS A CONSTANT PROBLEM, AND I FEEL THE DEALER SHOULD CORRECT THIS PROBLEM. THE CONSUMER(S) SHOULD NOT BE EXPECTED TO PAY UPWARDS OF $800 TO FIX SUCH A SIMPLE PROBLEM, ONE THAT SHOULD NOT OCCUR IN THE FIRST PLACE. I HAVE OWNED MORE THAN TWELVE VEHICLES, AND EVEN THE CHEAPEST OF THOSE NEVER HAD SUCH A PROBLEM. SEVERAL HIGHLANDER OWNERS HAVE TOLD OF THE SAME COMPLAINT, AND IT IS VERY FRUSTRATING. *TR

2001 TOYOTA HIGHLANDER PURCHASED NEW. ABOUT ONCE A YEAR IT ACCELERATES ON ITS OWN. REPORTED PROBLEM TO TOYOTA DEALER IN 2002 OR 2003 - HAVE RECEIPT. WE CAN STOP THE CAR WITH FIRM PRESSURE ON THE BRAKE. IN MOST CASES WHEN WE PUT THE TRANSMISSION INTO PARK THE ENGINE CONTINUED TO RACE AT HIGH RPM. I CAN'T REMEMBER ALL INCIDENTS, BUT BELIEVE THAT IN SOME CASES WAS ABLE TO SLOW THE ENGINE DOWN BY KEEPING MY FOOT ON THE BRAKE AND PUTTING THE CAR BACK INTO DRIVE. OTHER TIMES I TURNED OFF THE IGNITION. WHEN I RESTART THE CAR IT IS FINE. MOST RECENT OCCURRENCE WAS SUNDAY 4/18/2010 IN PARKING LOT OF A&P ON SOUTH AVENUE IN CLARK OR WESTFIELD, NJ. MY WIFE WAS IN THE CAR WITH ME. I HAD BEEN DRIVING THE CAR FOR ABOUT AN HOUR. THE LAST HALF HOUR WAS ON THE GARDEN STATE PARKWAY AT 55+ MILES PER HOUR. WAS OFF THE PARKWAY FOR LESS THAN 5 MINUTES WHEN I MADE LEFT TURN INTO A&P PARKING LOT AND ANOTHER LEFT IN THE PARKING LOT. DRIVING LESS THAN 15 MILES PER HOUR. THEN WAS ALMOST STOPPED AS I WAS ABOUT TO TURN LEFT INTO PARKING SPACE. NOTICED THE ENGINE RPM SEEMED A LITTLE HIGHER THAN NORMAL AND I BECAME MORE CAUTIOUS AND MADE SURE MY FOOT WAS FIRMLY ON THE BRAKE PEDAL. THE ENGINE RPM BEGAN TO INCREASE RAPIDLY. I PRESSED ON THE BRAKE PEDAL AS HARD AS POSSIBLE AND WAS ABLE TO KEEP THE CAR FROM MOVING FORWARD, BUT THE ENGINE WOULD NOT STOP RACING. I PUT THE TRANSMISSION IN PARK AND THE ENGINE CONTINUED TO RACE AT FULL THROTTLE. I TURNED OFF THE IGNITION AND THE ENGINE STOPPED. RESTARTED THE CAR AFTER A MINUTE AND IT WAS FINE. DON'T BELIEVE I WAS PRESSING ON THE GAS AT THE SAME TIME AS THE BRAKE BECAUSE THE TWO PEDALS ARE FAR ENOUGH APART THAT TO DO SO MY FOOT COULD ONLY BE HALFWAY ON THE BRAKE PEDAL. IN THAT CASE WHEN I PRESS HARD MY ANKLE STARTS TO TWIST. I AM SURE MY FOOT WAS CENTERED ON THE BRAKE IN THIS INCIDENT BECAUSE I HAD TIME TO PREPARE AND IT FELT FIRMLY IN THE CENTER. I DON'T THINK THE GAS PEDAL WAS STUCK BECAUSE I HAD BEEN DRIVING VERY SLOWLY IMMEDIATELY BEFORE THE INCIDENT. *TR

TL* THE CONTACT OWNS A 2001 TOYOTA HIGHLANDER. WHILE TRAVELING AT 35 MPH THE VEHICLE HAD SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE SERVICED. THE FAILURE MILEAGE WAS 25,000. UPDATED 04/27/10. *LJ THE CONSUMER STATED SHE HAD TO PULL THE ACCELERATOR PEDAL UP, WHICH WAS STUCK. UPDATED 06/25/10.*JB

MY 2001 HIGHLANDER HAS CAUSED ME SO MUCH STRESS. ON JUNE 25, 2006 I BROUGHT THE HIGHLANDER IN TO TOYOTA CRYSTAL IN GREENBROOK, NJ AFTER HAVING HAD TWO EPISODES IN WHICH THE CAR KEPT ACCELERATING EVEN THOUGH MY FOOT WAS OFF THE GAS PEDAL AND THE BRAKES DID NOT HELP IN SLOWING THE CAR DOWN. ON BOTH OCCASIONS I HAD PUT THE CAR IN NEUTRAL TO SLOW IT DOWN. IT IS THE SAME EXACT SCENARIO THAT HAS BEEN IN THE NEWS THIS PAST MONTH. THE TOYOTA DEALER WAS UNABLE TO HELP US IN RESOLVING THE PROBLEM AT THAT TIME. I STILL HAVE A COPY OF THE LETTER I GAVE TO THE DEALER ON THAT DATE DESCRIBING THE PROBLEM. WHEN THE NEWS BROKE ABOUT THE ACCELERATION PROBLEM I CALLED CRYSTAL TOYOTA. THEY OFFERED TO CHECK THE CAR AGAIN BUT WAS TOLD WE WOULD HAVE TO PAY FOR THE ANALYSIS SINCE IT WAS NOT UNDER THE RECALL. SO I CALLED TOYOTA IN MORRISTOWN NJ WHERE I HAD PURCHASED THE CAR IN 2001. THE MANAGER TOLD ME TO CALL TOYOTA CORPORATE AT 800-331-4331. I DID SO AND AFTER DESCRIBING THE CAR PROBLEM, WAS GIVEN CASE #1001138288 AND ASSURED THAT I WOULD RECEIVE A CALL BACK WITHIN ONE BUSINESS DAY. THE CALL NEVER CAME SO MY HUSBAND CALLED TOYOTA BACK. THE REASON GIVEN TO US FOR NOT CALLING BACK WAS THAT OUR CAR WAS NOT IN THE RECALL. THE TOYOTA REPRESENTATIVE ALSO TOLD MY HUSBAND THAT THE PARTS UNDER RECALL WERE NOT INSTALLED IN THE 2001 HIGHLANDER AND TO CALL CUSTOMER RELATIONS AT CRYSTAL TOYOTA. THIS TIME CRYSTAL OFFERED TO TEST DRIVE THE CAR FOR NO CHARGE BUT SAID THEY WOULDN'T KNOW HOW TO GO ABOUT REPAIRING IT SINCE NO SUBSTITUTE PIECE FOR THE 2001 EXISTS. SO THE PROBLEM REMAINS UNRESOLVED. THIS IS A DANGEROUS SITUATION AND I AM SURE THAT THERE MUST BE OTHER 2001 HIGHLANDERS WITH THE SAME PROBLEM. SINCE THOSE TWO EXPERIENCES I ONLY DRIVE THE CAR WHEN IT IS ABSOLUTELY NECESSARY. PLEASE INVESTIGATE THIS MATTER. UNFORTUNATELY I DID NOT KNOW ABOUT NHTSA UNTIL THIS WEEK. OTHERWISE I WOULD HAVE CONTACTED NHTSA AT AN EARLIER DATE. I AM LOOKING FORWARD TO HEARING FROM YOU. *TR

I BOUGHT A TOYOTA HIGHLANDER IN 2001. I THINK MY CAR DOES HAVE A BRAKE PROBLEM. WHEN I APPLY BRAKES AT SPEED OVER 50 MILES, CAR IS VIBRATING AND HARD TO STOP. I HAVE TO STOP APPLYING BRAKE. AFTER BUYING A CAR, I TOOK IT TO THE DEALER, AND THE SALES AGENT SAID, "IT IS NOT A BRAKE PROBLEM, IT IS BECAUSE OF HARD PRESSURE." RECENTLY, MY HUSBAND DROVE THE CAR AND HE FELT IT TOO.(DATE FOR THIS INCIDENT IS SOME WHERE IN SEPTEMBER 2001) (2) OCCASIONALLY MY CAR IGNITION IS NOT WORKING, I HAVE TO GIVE GAS TO START CAR! I TOOK IT TO TOYOTA DEALER LOCATED AT BUFORD MALL OF GA, IN THE U.S.A. THEY WORKED ON IT TWICE. I HAVE SPENT MORE THAN $650. THE PROBLEM IS STILL NOT RESOLVED. THEN SOMEBODY CALLED ME TO INFORM THAT SOMETHING IS BAD (COAST IS $800)AND IT MIGHT FIX THE PROBLEM! I COMPLAINED TO THE PEOPLE WHO TAKE SURVEY ON CUSTOMER SATISFACTION. NO BODY FOLLOW UP ON IT. I SENT AN EMAIL. THEN AN AGENT NAMED "TONY" CALLED ME AND SAID, "I DO NOT WANT TO SPEND $800 MORE AND WHICH MIGHT FIX THE PROBLEM. I SAID, "WHAT HAPPENED TO THE FIRST TWO REPAIRS?" HIS RESPONSE WAS, "IT IS LIKE YOU GO TO DOCTOR. THEY TRY ONE MEDICINE. IF YOU ARE NOT CURED, THEY TRY ANOTHER MEDICINE!" THEN HE ASKED ME,"WHAT YOU WANT TO DO? DO YOU WANT TO FIX THE PROBLEM?" I SAID, "YES, BUT I CAN'T LET YOU KEEP ON TRYING NEW REPAIRS, SPEND MONEY AND PROBLEM IS NOT FIXED!." HE SAID, "IF YOU ARE THINKING THAT I WILL FIX YOUR PROBLEM FREE, IT IS NOT GOING TO HAPPEN!." THEN HE HANG UP THE CALL. YES, TOYOTA SHOULD HAVE IMPROVE THEIR SERVICE AND CHANGE THE ATTITUDE. THEIR SERVICE PRICE VARIES WITH THE TEAM/SERVICE AGENT. I DO NOT REMEMBER EXACT DATE, THE FOLLOWING DATE IS APPROXIMATE. *TR