2025 Toyota Corolla

On February 14th, my 2025 Toyota Corolla Hybrid (approx. 17,000 miles) experienced a catastrophic failure. Without warning, the steering wheel completely locked, preventing any control. Simultaneously, the automatic emergency collision braking system malfunctioned, locked the brakes, and would not disengage. This total loss of control forced the vehicle to crash into a median. Toyota Corporate has ignored my case for 30 days. This is a severe, life-threatening manufacturing defect that caused a crash and destroyed my sole source of income.

I have had several issues with the car. As issues have not been address problems become more unsafe. Most recently i have had intermittent issues with steering. The wheel will randomly be hard to turn leaving the car to drift uncontrollably. I have gone to the dealership but because they cannot replicate the issue nothing has been done. I have gone 3 different times to get them to address the concern but they cannot replicate it so they have not examined anything. They turned off the safety setting instead of checking the ADAS and since turning off the systems the issues are less frequent, but still a concern. I have contacted corporate who has not helped come to a resolution to ensure the vehicle is safe to operate.