2021 Toyota Corolla

The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I am filing this complaint to report a significant safety concern regarding my 2021 Toyota corolla LE due to the recall on it. The passenger airbag sensor issue poses a serious risk to the safety of myself and my passengers. Despite being aware of the recall and its associated risks, the remedy for this safety concern is not expected to be available until the end of the year. This delay is concerning as it leaves me and other owners of affected vehicles vulnerable to potential accidents or injuries. I have attempted to address this issue with the manufacturer, but I have not received a satisfactory response or resolution as they said they need to wait for the Toyota HQ to provide the remedy for this manufacturing error. Therefore, I am submitting this complaint to request assistance from the National Highway Traffic Safety Administration (NHTSA) in addressing this safety concern promptly and effectively. We were told this recall would be completed by February of this year 2024 but it still has not been resolved

The rear back up camera continues to adhered road salt and sand debris that blocks the camera's ability to project a clear view in the dashboard monitor every winter season here in upstate New York from early November through last snow in Spring (April-May). I addressed with Toyota office ( I 800-331-4331) at least four times and told to go back to the area Toyota dealer as I previously had done that previous 3 years. I get strange looks as to why their going to resolve this safety concern as the maintenance manual on page 240 of the owner's manual states on right top page,: "If dirt or foreign matter ( such as drooletsz,snow, mud etc.) is adhering to the camera, it cannot transmit a clear image. In this case, flush with a large quantity of water and wipe the camera lens clean with a soft and wet cloth." This cleaning procedure doesn't work in subfreezing temperatures and only causes the water to freeze to this area of the rear hatch area and to the floor or driveway! This is a serious safety flaw having to rely on a dirty camera monitor when backing up which every time I leave my single lane driveway going directly to the avenue I reside. Besides with water and wet soft cloth leaving road grit debris on the camera will further risk to scratching up the view lense cover! So where's the safe solution to this repeated issue every winter now for the 3rd year?

Vehicle has numerous electrical/mechanical issues that seem to stem from an autonomous learning remote sensor. The problems include, but are not limited to 1. Seatbelt sticking on driver’s side, problem resolves itself, possibly after someone has had a good chuckle on satellite watching the driver struggle to disengage the safely belt, 2. Trunk remotely popped at speeds ranging from 0 (park) to 70mph on highway, 3. Ignition light on and off, usually correctible by disengaging and reengaging battery lead, 4. Car shutoff and burglar alarm engaged while in park, again , correctible by disengaging and engaging battery lead, 5. Car gas gauge reading false on the light side ( less than E), then after disengaging and engaging battery lead, reverts back to 1/4 tank, 6. Clock time changed, presumably after vehicle shutoff and restarted in the middle of the night. Clock reset via auto computer, etc. All incidents are usually corrected by disengaging and engaging the battery lead, after a brief pause to reset the vehicle’s ECU.

The contact owns a 2021 Toyota Corolla. The contact stated while his granddaughter was driving approximately 20 MPH, the check engine warning light illuminated. Additionally, the Parking Brake and Lane Tracing Assist malfunction indicators were illuminated before the vehicle stalled. The vehicle failed to restart and was later towed to the local dealer who diagnosed the vehicle and determined that the engine control unit software needed to be updated. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 30,000.

While driving my car I noticed a sloshing noise like water, I thought it was a bottle of wiper fluid until I opened and closed my passenger rear door. The door was full of water, I looked it up online and found tips to loosen a plug on the bottom of the door to let the water drain out. I did this and it was pouring out of the door. I called for service, took the vehicle in, asked about damage to electrical inside the door like speakers and locking systems. The man explained due to the way the door is made IF any water got in it would not affect these systems. They advised the plugs can get full of debris and to loosen the plugs after heavy rain. This has now happened several times, I have to check all my doors and drain them after it rains. Note there are three plug holes, all have plugs so no water can freely drain on it's own.

My car shows that the vehicle needed to be serviced, in checking the Toyota app I saw there was a warning for the adaptive lighting system/electrical concern. The warning light had been on for some time, thinking I was due for regular maintenance like an oil change I had ignored it for a bit. Everytime I would start the car this warning would appear. I too the car in for service, they also did a 20k maintenance service and kept the car overnight overnight as they were unable to locate the issue same day. The following day I was advised they couldn't determine the issue and they cleared the code.

At around 0750 AM on 20Nov2023, the sun roof exploded while turning roughly 15 MPH onto an onramp of a highway. Nothing hit the car from the outside. The sun roof glass shattered and fell onto the sun roof cover. Glass could have fallen inside as well as onto me and could have obstructed my vision, causing a crash. No pot holes or noticeable bumps were struck prior to or after the malfunction. Car was at a red stop light for a minute or so prior to the malfunction. The temperature was around 45 degrees Fahrenheit when the malfunction occurred. The heat was not turned on in the car at any point. When speaking with the dealership service center, they said no on else has come in with this issue. When doing a quick google search, up to 5 individuals from 2022 have had the same issue with varying toyota models and years, including 2020 SUVs. The car will be taken into the dealership for inspection tomorrow, 21Nov2023. No warning lights related to the problem appeared.