2020 Toyota Camry

The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Battery was replaced 6 months ago due to being old, however, on Sept 19,2024 the car was completely dead after 4 days of no driving. Jumped by AAA and taken to dealer. Dealer reported on Sept 20 no issue with battery and no idea what could be draining th battery. Told me I don’t drive it enough even though I just came back from a high mileage vacation and drove it for over 1 hour each way four days prior and two days before that. Told me I need to run for 30 min every other day even if it is just keep it idle in garage. Prior to this battery change I had no such issue letting it sit for days and not start. There seems to be an issue with this year of Camry that is going unaddressed by Toyota and needs a remedy other than drive your car more often as well as being told to buy a maintainer/charger to keep battery charged as told by the tech. This is a widespread problem that needs to be fixed or made right by the company especially when car is under warranty.

The high pressure fuel pump line suddenly ruptured at the high pressure fuel pump. This happened without warning and spewed fuel all over the engine compartment and onto the exhaust system that comes out just below the engine. It started a small fire on the engine exhaust pipe as I hurried to a mechanic across the intersection. Luckily I was able to turn off the car and avoid damage. The repair required a new high-pressure fuel pump as well as a line that runs into the pump. I kept the original parts - the mechanics state that the replacement fuel line was different than the one removed from the vehicle in the shape of the line connector to the fuel pump. I was told by Toyota that my car was NOT under recall despite there being fuel pump recalls for similar vehicles.

My car has had no incidents. I was told by customer service to file a complaint that there is no remedy for this issue. I gain income from renting this car on Turo. While there is an active recall, I am not able to use this car for income, it is removed from the qualification list for car rentals. I am told by the dealership that there is no remedy expected until 2026 for this vehicle. I cannot lose two years worth of income waiting for this solution. I had my car inspected at the dealership and was told that my sensor was not faulty and do not need a resolution. Is there any way that I can receive documentation from NHTSA showing that my vehicle is safe to rent out and has been inspected and cleared from Toyota? I appreciate your assistance in this matter.