NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
137 reports108,421 miles · Sep 17, 2019
Service BrakesVehicle Speed ControlCrash
MY VEHICLE WHILE HOLDING THE BRAKE (STATIONARY) AT A STOP SIGH, THE VEHICLE ACCELERATED AND HIT THE BACK OF THE CAR IN FRONT.. FOR 5 DAYS IT WORKED AND THE FOLLOWING WEDNESDAY IT ACCELERATED AGAIN ( IN MOTION) WHILE PARKING IN THE HANDICAP SPACE AT IDLE SPEED AND BRAKES. TOYOTA MOTOR NORTH AMERICA, INC. SENT ME A LETTER THAT S…
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MY VEHICLE WHILE HOLDING THE BRAKE (STATIONARY) AT A STOP SIGH, THE VEHICLE ACCELERATED AND HIT THE BACK OF THE CAR IN FRONT.. FOR 5 DAYS IT WORKED AND THE FOLLOWING WEDNESDAY IT ACCELERATED AGAIN ( IN MOTION) WHILE PARKING IN THE HANDICAP SPACE AT IDLE SPEED AND BRAKES. TOYOTA MOTOR NORTH AMERICA, INC. SENT ME A LETTER THAT STATED THAT THEY COULD NOT FIND ANY PROBLEM WITH THE VEHICLE. THEIR INSPECTOR CALLED ME AND TOLD ME THE CAR WORKED GREAT AND THE MASTER WARNING SIGNAL WAS NOT FLASHING NOR BUZZING AND HE WOULD SEND ME A COPY OF THE COMPUTER PRINT OUT BUT IT WAS NEVER SENT. I DID GET SOME KIND OF A RECORD BUT IT COULD NOT BE COPIED, I TOOK A PICTURE OF IT BUT IT IS IN SOME TYPE CODE( A COMPUTER FILE) THE TEST CONSISTED OF A ACCELERATION AND STOPPING TEST 22 DAYS AFTER THE 1ST INCIDENT, THE CAR WORKED WELL FOR THE DAYS BETWEEN THE INCIDENTS. THE MASTER WARNING SIGNAL WAS FLASHING AND BUZZING, INSTRUCTIONS WAS TO STOP THE CAR AND HAVE IT TOWED TO A DEALER THEY DESCRIBED ONE INCIDENT , I DON'T KNOW WHICH INCIDENT THEY CHECKED FOR THERE WERE TWO INCIDENTS 5 DAYS APART. THE REPORT IS A SHAM I CAN SEND YOU A COPY OF THEIR LETTER. TEXT A COPY OF THIS COMPUTER INFO OR FORWARD THE E-MAIL WITH THE COMPUTER INFO THAT I COULD NOT COPY WITH MY COPIER. I DON'T UNDERSTAND ANY OF THE COMPUTER INFO.. *JS
NHTSA ODI #11256270
65,000 miles · Aug 26, 2019
Unknown Or Other
THE REAR WINDOW SHADE (WHICH SHOULD AUTOMATICALLY GO DOWN WHEN YOU PUT THE CAR IN REVERSE) WAS STUCK IN THE UP POSITION WHICH MADE IT DIFFICULT TO SEE CLEARLY WHEN BACKING UP ALSO AT NIGHT. TOYOTA SAID IT WAS NOT WARRANTIED AND THAT THEY WOULD NOT BE RESPONSIBLE FOR THE COAST $1400 TO REPLACE A BAD MOTOR EVEN THOUGH I SAID IT WA…
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THE REAR WINDOW SHADE (WHICH SHOULD AUTOMATICALLY GO DOWN WHEN YOU PUT THE CAR IN REVERSE) WAS STUCK IN THE UP POSITION WHICH MADE IT DIFFICULT TO SEE CLEARLY WHEN BACKING UP ALSO AT NIGHT. TOYOTA SAID IT WAS NOT WARRANTIED AND THAT THEY WOULD NOT BE RESPONSIBLE FOR THE COAST $1400 TO REPLACE A BAD MOTOR EVEN THOUGH I SAID IT WAS A SAFETY HAZARD. IN THE END I PAID $395.58 TO HAVE THE MOTOR DISCONNECTED SO I COULD SEE CLEARLY OUT THE BACK WINDOW.
NHTSA ODI #11246524
25,000 miles · Aug 26, 2019
Unknown Or Other
HEADLINER NEAR THE REAR WINDOW IS FALLING DOWN BLOCKING PART OF THE REAR VIEW FROM THE REAR VIEW MIRROR.
NHTSA ODI #11246404
82,500 miles · Aug 16, 2019
Parking BrakeService Brakes
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. WHILE REVERSING OUT OF THE DRIVEWAY, THE EMERGENCY BRAKE AUTOMATICALLY ENGAGED AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY AT VARIOUS TIMES AND SPEEDS. THE VEHICLE WAS TAKEN TO TOYOTA OF DES MOINES (1650 SE 37TH ST, GRIMES, IA 50111, (515) 276-4911) …
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TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. WHILE REVERSING OUT OF THE DRIVEWAY, THE EMERGENCY BRAKE AUTOMATICALLY ENGAGED AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY AT VARIOUS TIMES AND SPEEDS. THE VEHICLE WAS TAKEN TO TOYOTA OF DES MOINES (1650 SE 37TH ST, GRIMES, IA 50111, (515) 276-4911) WHERE IT WAS DIAGNOSED THAT THE BRAKE INJUNCTION WITH THE LEFT TURN SINGLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,500.
NHTSA ODI #11244471
50,000 miles · Jul 23, 2019
Visibility/wiper
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT STATED THAT THE REAR WINDOW PRIVACY SCREEN WAS STUCK IN THE UP POSITION; THEREFORE, BLOCKING HIS VISIBILITY WHEN ATTEMPTING TO REVERSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WA…
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TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT STATED THAT THE REAR WINDOW PRIVACY SCREEN WAS STUCK IN THE UP POSITION; THEREFORE, BLOCKING HIS VISIBILITY WHEN ATTEMPTING TO REVERSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
NHTSA ODI #11234125
36,000 miles · Apr 7, 2019
Visibility/wiperInjury
THE REAR RETRACTABLE SUNSHADE WENT UP AND LOCKED IN PLACE AND WILL NOT RETRACT UNDER ANY CIRCUMSTANCES. AT NIGHT IT BECOMES VERY DIFFICULT TO SEE ANY VEHICLES BEHIND YOU. BACKING UP BECOMES A PROBLEM AS WELL FOR IT BECOMES HARD TO SEE PEDESTRIANS AS THEY PASS BEHIND YOU IN PARKING LOTS. VERY DANGEROUS DEFECT AND I HAVE SEEN MANY…
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THE REAR RETRACTABLE SUNSHADE WENT UP AND LOCKED IN PLACE AND WILL NOT RETRACT UNDER ANY CIRCUMSTANCES. AT NIGHT IT BECOMES VERY DIFFICULT TO SEE ANY VEHICLES BEHIND YOU. BACKING UP BECOMES A PROBLEM AS WELL FOR IT BECOMES HARD TO SEE PEDESTRIANS AS THEY PASS BEHIND YOU IN PARKING LOTS. VERY DANGEROUS DEFECT AND I HAVE SEEN MANY REPORTS OF THIS HAPPENING.
NHTSA ODI #11194499
55,000 miles · Jan 5, 2019
Electrical SystemVehicle Speed Control
ECU AND PCS SWITCH TO CONTROL VEHICLE'S SPEED, WILL SUDDENLY REDUCE SPEED ON HIGHWAY IN TRAFFIC ( VERY DANGEROUS) AND VEHICLE WILL ALMOST COME TO STOP WITHOUT WARNING! WARRANTY REPAIRED ON 7-26-16 AT DEALERSHIP, DOING SAME THING AGAIN, SAID NOT COVERED UNDER ORIGINAL RECALL VEHICLE, WARRANTY EXPIRED. HELP...DANGEROUS SITUATIO…
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ECU AND PCS SWITCH TO CONTROL VEHICLE'S SPEED, WILL SUDDENLY REDUCE SPEED ON HIGHWAY IN TRAFFIC ( VERY DANGEROUS) AND VEHICLE WILL ALMOST COME TO STOP WITHOUT WARNING! WARRANTY REPAIRED ON 7-26-16 AT DEALERSHIP, DOING SAME THING AGAIN, SAID NOT COVERED UNDER ORIGINAL RECALL VEHICLE, WARRANTY EXPIRED. HELP...DANGEROUS SITUATION, VERY EXPENSIVE TO FIX...SAME PROBLEM AS BEFORE...ADVISE PLEASE. VEHICLE BEING OPERATED ON BUSY HIGHWAY STARTED MED AUGUST O PRESENT 1/01/19 ON-GOING, BACK TO DEALER +++TIMES+++
NHTSA ODI #11165368
60,000 miles · Aug 2, 2018
Visibility/wiper
MY REAR WINDOW SHADE HAS STOPPED FUNCTIONING. IT IS IN THE UP POSITION AND IS IMPOSSIBLE TO SEE BEHIND ME UNLESS FULL SUN IS PRESENT. THIS IS A CONSTANT SITUATION.
NHTSA ODI #11115449
82,300 miles · Jul 18, 2018
Service BrakesVehicle Speed Control
I WAS ATTEMPTING TO PARK MY CAR BY BACKING INTO THE PARKING SPACE. AS I WAS GOING FORWARD TO POSITION THE CAR BEFORE BACKING UP INTO THE SPACE, MY CAR SUDDENLY ACCELERATED AND I HAD TO QUICKLY STEP ON THE BRAKES BEFORE IT SLAMMED INTO A TREE. EVEN NORMAL EVERYDAY DRIVING I HAVE NOTICED THAT THERE IS A SURGE FORWARD WHILE APPLYI…
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I WAS ATTEMPTING TO PARK MY CAR BY BACKING INTO THE PARKING SPACE. AS I WAS GOING FORWARD TO POSITION THE CAR BEFORE BACKING UP INTO THE SPACE, MY CAR SUDDENLY ACCELERATED AND I HAD TO QUICKLY STEP ON THE BRAKES BEFORE IT SLAMMED INTO A TREE. EVEN NORMAL EVERYDAY DRIVING I HAVE NOTICED THAT THERE IS A SURGE FORWARD WHILE APPLYING THE ACCELERATOR. I AM REALLY CONCERNED BECAUSE I DO A LOT OF HIGHWAY DRIVING.
NHTSA ODI #11112079
45,000 miles · Apr 30, 2018
Service BrakesVehicle Speed Control
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. WHILE ATTEMPTING TO PARK THE VEHICLE AT APPROXIMATELY 5 MPH, IT INDEPENDENTLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO SLOW DOWN THE VEHICLE. THE VEHICLE WENT OVER A CURB AND PLOWED INTO A GARDEN AREA COVERED WITH MULCH BEFORE COMING TO A STOP. THERE WAS NO CRASH OR INJ…
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TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. WHILE ATTEMPTING TO PARK THE VEHICLE AT APPROXIMATELY 5 MPH, IT INDEPENDENTLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO SLOW DOWN THE VEHICLE. THE VEHICLE WENT OVER A CURB AND PLOWED INTO A GARDEN AREA COVERED WITH MULCH BEFORE COMING TO A STOP. THERE WAS NO CRASH OR INJURIES INVOLVED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
NHTSA ODI #11090959
Official recalls
4Jan 17, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
Consequence & remedy
Consequence: In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.
Nov 3, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.
Consequence & remedy
Consequence: A vehicle that unexpectedly brakes increases the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.
Oct 17, 2013
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence & remedy
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Additional source detail variants (3)
Equipment:appliance:air Conditioner
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Air Bags
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Electrical System
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Oct 17, 2013
Toyota Motor Engineering & manufacturing North America, Inc. (Toyota) is recalling certain model year 2013-2014 Camry and Camry HV, model year 2013 Avalon and Avalon HV and model year 2014 Corolla vehicles. In the affected vehicles, the windshield wiper switch assembly may short circuit. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard, No. 104, "Windshield Wiping and Washing Systems."
Consequence & remedy
Consequence: A short circuit could cause inoperative windshield wipers, reducing driver visibility and increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the wiper switch assembly, free of charge. The recall began on November 8, 2013. Owners may contact Toyota at 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.