IllustrationThe electric step on our coach broken on the road with the gear box issue and get loose , it is very dangerous to run with the electric step open to get people injured and also for the people that disembarked from the motor home, we feel that electrical step should have a safety when it is close .
2021 Tiffin Phaeton
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Phaeton years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 2 of 3 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Seats. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Structure. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports0 fire reports0 injury reports
What owners actually said
3 reportsThe contact owns a 2021 Tiffin Phaeton Motorhome. The contact stated that while driving at 65 MPH, the instrument cluster went black and was inoperable. The vehicle was taken to the dealer and diagnosed with loose wiring. The dealer repaired the vehicle on six separate occasions; however, the failure recurred. The manufacturer w…
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The contact owns a 2021 Tiffin Phaeton Motorhome. The contact stated that while driving at 65 MPH, the instrument cluster went black and was inoperable. The vehicle was taken to the dealer and diagnosed with loose wiring. The dealer repaired the vehicle on six separate occasions; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000.
UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW…
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UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW TO THE MIRRORS, BUT IT CAUSES "PEDAL CONFUSION" AND COULD RESULT IN A CATASTROPHIC COLLISION RESULTING IN A FATAL(S) THE DISTANCE BETWEEN THE GAS AND BRAKE PEDALS ARE APPROX. 3". HAVING THE DRIVER NOT CENTERED ON THE STEERING WHEEL AND STEERING COLUMN CREATES SEVERAL SAFETY ISSUES. WHEN SPEAKING WITH TIFFIN REPRESENTATIVE (JEREMY NEWELL), HE STATED THE DRIVER SEAT POSITION WAS AN ISSUE IN 2020 AND THEY MANUFACTURED A BASE PLATE TO SHIFT THE SEAT OVER TO CENTER IT ON THE STEERING WHEEL AND DASHBOARD. THIS ALSO POSITIONED THE DRIVER SEAT CORRECTLY OVER THE GAS AND BRAKE PEDALS THUS PREVENTING "PEDAL CONFUSION". GREG DEES (REGIONAL DIRECTOR) AT TIFFIN ADVISED NHTSA HAS APPROVED THIS SEATED POSITION AND THAT THE "LEGAL TEAM" AT TIFFIN ADVISED THEY SHOULD NOT MANUFACTURE A NEW SEAT BASEPLATE TO CORRECT THE ISSUE BECAUSE IT COULD COMPROMISE THE SAFETY OF THE DRIVER. I ADVISED DEES THEY DID THIS FOR 2020 RV'S AND ASKED WHY WOULDN'T THEY CORRECT THE ISSUE IN MANUFACTURING FOR THE 2021 RV'S? DEES ADMITTED THEY HAVE HAD SIMILAR ISSUES, BUT FOR SOME REASON WON'T ADDRESS THE 2021 RV BECAUSE THEY USED A NEW MANUFACTURE FOR THE SEAT POST ("VILLA") INSTEAD OF FREIGHTLINER. I HAVE EXPRESSED MY CONCERNS WITH TIFFIN WITHOUT ANY SATISFACTION AND AM NOW SEEKING THE ASSISTANCE FROM NHTSA AS WELL AS THE FTC. IT DOESN'T SEEM RIGHT THAT THIS ISSUE SHOULD EVEN MAKE IT THROUGH AN INSPECTION UPON COMING OFF THE MANUFACTURE LINE. I AM ALSO CONCERNED FOR EVERY OTHER 2021 TIFFIN OWNER. I HAVE INCLUDED 5 PHOTOS USING A STEEL RULER.
Official recalls
722V511000 · Equipment:recreational Vehicle/trailer:lpg Systems
Jul 20, 2022
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021-2023 Allegro, Red 340, 2021-2022 Phaeton, Breeze, Allegro Red 360, and 2022 Bay motorhomes. The output line on the LPG tanks may not connect properly to the service valve, which can cause a propane leak.
Consequence & remedy
Consequence: A propane leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Dealers will inspect and replace the service valves, as necessary, free of charge. Owner notification letters were mailed September 18, 2022. Owners may contact Tiffin customer service at 1-256-356-8661. Tiffin's number for this recall is TIF-124.
21V680000 · Seat Belts:rear/other:anchorage
Nov 5, 2021
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2018-2022 Allegro Breeze, Allegro Red, Allegro, Allegro Bus, Phaeton, and 2018-2021 Zephyr recreational vehicles. The sofa seat belts may not have been installed correctly, which could result in unsecured passengers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Consequence & remedy
Consequence: Unsecured passengers have an increased risk of injury in the event of a crash.
Remedy: Dealers will inspect and repair the seat belts as necessary, free of charge. Owner notification letters were mailed October 29, 2021. Owners may contact Tiffin customer service at 1-256-356-8661. Tiffin's number for this recall is TIF-118.
21V783000 · Electrical System:wiring
Oct 7, 2021
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021-2022 Phaeton recreational vehicles. During manufacturing, an electrical outlet was not installed as intended, resulting in an open electrical wire inside the wall.
Consequence & remedy
Consequence: An open electrical wire can increase the risk of a fire.
Remedy: Dealers will inspect the vehicle and install an outlet on the wire, free of charge. Owner notification letters were mailed October 27, 2021. Owners may contact Tiffin customer service at 1-256-356-8661. Tiffin's number for this recall is TIF-119.
21V545000 · Fuel System, Diesel:delivery:hoses, Lines/piping, And Fittings
Jul 20, 2021
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021-2022 Allegro Bus and Phaeton motorhomes, equipped with certain Cummins L9 diesel engines. A fuel leak may occur from the fuel hose between the fuel pump and remote filter head.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Dealers will replace the fuel hoses, free of charge. Owner notification letters were mailed September 10, 2021. Owners may contact Tiffin customer service at 1-256-356-8661. Tiffin's number for this recall is TIF-117.
21V306000 · Fuel System, Diesel:fuel Injection System:fuel Rail
Apr 30, 2021
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2017-2021 Bus and Phaeton vehicles. The sealing washer may not seat correctly in the pilot bore, allowing the high pressure fuel rail assembly to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Tiffin will work with Cummins to inspect the rail threads , and replace the rail and fuel lines if damage is found, free of charge. Owner notification letters were mailed August 11, 2021. Owners may contact Tiffin customer service at 1-256-356-8661.
21V265000 · Structure:body:roof And Pillars
Apr 15, 2021
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021 Phaeton motorhomes, equipped with a roof mounted passenger side awning. A roof mounted body panel may have been improperly attached to the roof.
Consequence & remedy
Consequence: The roof mounted body panel may detach and become a road hazard, increasing the risk of a crash.
Remedy: Tiffin will notify owners, and dealers will inspect and, if necessary, properly adhere the body panel, free of charge. Owner letters were mailed April 26, 2021. Owners may contact Tiffin customer service at 1-256-356-8661. Tiffin's number for this recall is TIF-115.
21V193000 · Tires:valve
Mar 18, 2021
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021 Phaeton recreational vehicles. The valve stem stabilizer can become loose, allowing the valve stem extender to contact the wheel.
Consequence & remedy
Consequence: If the valve stem extender rubs on the wheel, it can cause a loss of tire pressure, increasing the risk of a crash.
Remedy: Tiffin will notify owners, and dealers will replace the valve stem stabilizer, free of charge. The recall began April 22, 2021. Owners may contact Tiffin customer service at 1-256-356-8661. Tiffin's number for this recall is TIF-114.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.