2004 Suzuki Verona

04 396 000/ENGINE STALLING: CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED WHILE DRIVING AND THE VEHICLE STALLED INTERMITTENTLY FROM ACCELERATION. THE DEALER WAS NOTIFIED CONCERNING THIS RECALL NOTICE. THE DEALER INFORMED THE CONSUMER THAT THE RECALL REPAIRS WAS MADE DURING THE LAST TIME THE VEHICLE WAS BROUGHT IN. THE CONSUMER WOULD LIKE TO KNOW WHY HER VEHICLE IS STILL EXPERIENCING THE SAME PROBLEM. *JB

1) ENGINE LIGHT HAS CAME ON 3-4 TIMES SINCE VEHICLE WAS PURCHASED ON 4/27/04 AND THE CAR DOESN'T IDLE CORRECTLY (SLOW TO IDLE) 2) TOOK VEHICLE INTO DEALER 4-5 TIMES TO BE REPAIRED AND THE CAR STILL DOESN'T RUN RIGHT- ALSO RECEIVED A RECALL ON THE ENGINE MODULE 9/16/04 BUT STILL HASN'T BEEN CORRECTED. 3) REPLACED COMPUTER 3 TIMES AND PLUG- STILL SAME PROBLEMS. *AK

DEALER REPROGRAMMED THE ELECTRONIC CONTROL MODULE TWO WEEKS AGO. PROBLEM RESURFACED WITH ENGINE LIGHT COMING ON AND CAR STALLING ON SEPT. 18, 2004. DRIVER BEHIND ME DURING TIME OF STALLED ENGINE ALMOST HIT SUZUKI VERONA IN THE REAR. VERONA WAS TAKEN TWICE TO DEALERSHIP FIRST TEAM SUPER STORE AT 1800 GREENBRIER PARKWAY, CHESAPEAKE, VA 23320. SERVICE ADVISOR WAS [XXX]. I ALSO TALKED TO THE VICE PRESIDENT OF THE COMPANY, [XXX] CONCERNING PROBLEM WITH PART ARRIVING TO CORRECT ELECTRONIC CONTROL MODULE. [XXX] STATED THAT THE REASON THE PART WAS LATE ARRIVING WAS BECAUSE THE SOFTWARE HAD TO BE REBUILT. ALSO, ACCORDING TO [XXX] A SUZUKI REPRESENTATIVE INSTALLED THE CORRECTIVE SOFTWARE. I HAVE HAD A SERVICE REQUEST NUMBER AT SUZUKI SINCE 04 AUGUST 2004 OF [XXX] AND SPOKE TO A PERSON WHO ADDRESSED HERSELF AS [XXX] IN CUSTOMER SERVICE. THE SUZUKI RECALL NO. KE. TO CONTACT SUZUKI IN THE UNITED STATES IS 1-800-934-0934. THE ADDRESS IS AMERICAN SUZUKI MOTOR CORPORATION, AUTOMOTIVE CUSTOMER RELATIONS, 3251 EAST IMPERIAL HIGHWAY, BREA, CA 92821-6795.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AS I EXITED A FREEWAY, I BRAKED TO DISENGAGE THE CRUISE CONTROL AND STARTED SLOWING DOWN. THE CAR ACTED AS THOUGH IT WAS AUTO-BRAKING TO SLOW DOWN AS IF GOING DOWN A STEEP HILL SEVERAL TIMES VERY SEVERELY AND CAME TO A COMPLETE STOP. IT WOULD NOT GO FORWARD OR IN REVERSE UNTIL I TURNED OFF THE CRUISE CONTROL AND THE ENGINE AND RESTARTED IT. ON TWO OTHER OCCASIONS, THE CAR WOULD NOT MOVE AFTER STOPPING TO ENTER A FERRY AND WITH MY WIFE ATTEMPTING TO LEAVE A PARKING LOT. *JB

SUZUKI VERONA 2004: COMPUTER CHIP HAS TO BE REPROGRAMMED BECAUSE IT DOESN'T REGULATE THE ENGINE. THEN WHEN THIS IS DONE THE O-2 SENSORS AND CHECK ENGINE LIGHT COMES ON. THE COMPUTER CHIP CAUSES THE CAR TO HESITATE, STALL AND BACKFIRE. (FLASH OF CHIP NEEDED) SUZUKI THEN PROMISES CUSTOMER THAT THEY WILL GET A CAR PAYMENT FOR THEIR TROUBLE IN AN ATTEMPT TO ENTICE THEM TO...RELEASE SUZUKI FROM ARBITRATION....BUT THE CHECK IS A SCAM. (THEY ALLEDGEDLY WITHDREW THE OFFER WHEN I ASKED FOR EITHER A TRADE UP TO A NON LEMON OR DEFECTIVE CAR OR ARBITRATION) THERE NEVER WAS ANY PROOF OF ANY CHECK GIVEN TO ME. SUZUKI CLAIMS THEY HAD TO OBTAIN "APPROVAL" FROM EPA TO REWRITE THE CHIP"...BUT I NEVER RECEIVED ANY RECALL NOTICE. IM UNCERTAIN OF THE TECHNICAL TERMS BUT I BELIEVE IF EPA WAS INVOLVED THAT SUZUKI..VERONA MIGHT NOT MEET EMISSIONS STANDARDS. ON THE DATE THERE ISN'T A CERTAIN DATE. *AK