2003 Suzuki Aerio

TL*THE CONTACT OWNS A 2003 SUZUKI AERIO. OVER THE COURSE OF A FEW DAYS, THE CONTACT HEARD A NOISE COMING FROM THE ENGINE. THE NOISE INTENSIFIED AS TIME PROGRESSED. WHILE DRIVING 55 MPH, THE ENGINE NOISE BECAME LOUDER AND THE VEHICLE GRADUALLY LOST POWER AND STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE ENGINE NEEDS TO BE REPLACED. THE VIN AND ENGINE SIZE WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 73,000.

I OWN A 2003 AERIO SUZUKI SX 5-SPEED WITH MANUAL TRANSMISSION. IT'S BEEN POPPING OUT OF 5TH GEAR AND INTO NEUTRAL. I BROUGHT IT TO THE DEALER WHERE PURCHASED. THEY SAID THEY TEST DROVE IT AND COULD NOT "DUPLICATE CONCERN". THE VERY RUDE SERVICE ADVISOR TOLD ME EVEN IF PROBLEM WAS FOUND THEY DO NOT HAVE EQUIPMENT TO REPAIR IT AND TO TAKE IT SOMEPLACE ELSE. SHE ALSO MADE A COMMENT ABOUT NOT NEEDING "FREE WORK",LEADING ME TO BELIEVE BECAUSE IT IS UNDER WARRANTY, THEY DID NOT WANT TO DO EXTENSIVE WORK FOR FREE!! I CALLED SUZUKI AND THEY SAID MOST DEALERS PROBABLY WOULDN'T TEST DRIVE IT MORE THAN 20 MILES AND IT IS HARD TO FIX AN INTERMITTENT PROBLEM AND TO TRY ANOTHER DEALER. DRIVING AT HIGH SPEEDS AND HAVING GEARS POP OUT SHOULD GET MORE ATTENTION THAN AN" INTERMITTENT PROBLEM". OTHER DEALERS ARE MORE THAN 30 MILES AWAY AND HARD TO LEAVE VEHICLE THERE. I READ ABOUT THIS SAME PROBLEM ON LINE AND ONE OF THE PEOPLE 'S DEALER DIAGNOSED THE PROBLEM AS PREMATURE WEAR IN THE 5TH GEAR SYNCHRO ASSEMBLY AND REPAIRED HIS VEHICLE. *JB

APPROXIMATELY IN JUNE 2005 A NOISE AND VIBRATION DEVELOPED WHEN RUNNING THE A/C AND IT TURNED OUT TO BE THE S-BELT TENSIONER, WHICH WAS REPLACED AT MY EXPENSE, AT CRAWFORD SUZUKI ON AIRWAYS BLVD. IN EL PASO, TEXAS.ON JUNE 12, 2006, WHILE RETURNING FROM TUCSON, AZ, MY WIFE NOTICED A VIBRATION AND NOISE. I TOOK THE CAR TO CRAWFORD SUZUKI ON 6/15/2006 (SMCS345882). AFTER THE CAR WAS EXAMINED BY THE TECHNICIAN I WAS TOLD THAT THE PROBLEM WAS A MISALIGNED, FACTORY INSTALLED POWER STEERING BRACKET. ACCORDING TO THE SERVICEMAN ABLE AGUIRRE, I WOULD HAVE TO FULLY PAY FOR THE REPAIR AS THE CAR IS OVER THE WARRANTY PERIOD.ON SATURDAY 17, I SPOKE TO JAVIER, THE OWNER OF THRIFTY CAR SALES AND HE AGREED THAT SUZUKI SHOULD REPAIR AT THEIR EXPENSE WHAT IS OBVIOUSLY A FACTORY DEFECT. AT CRAWFORD THEY AGREE THAT THIS IS A MATTER OF A FACTORY DEFECT AND THEREFORE THE MANUFACTURER IS RESPONSIBLE FOR IT.ON FRIDAY 23, I SPOKE TO A PERSON WHO IDENTIFIED HIMSELF AS ''MANNY'' THE SERVICE MANAGER TOLD ME THAT ALL HE COULD DO WAS TO CONTACT THE SUZUKI DISTRICT MANAGER AND HE WOULD GET BACK TO ME. HE ALSO, STATED THAT THIS SPECIFIC PROBLEM WAS ADDRESSED IN A ''SERVICE BULLETIN'' THEY HAD RECEIVED ABOUT A MONTH AFTER THESE UNITS WERE PLACED ON THE MARKET AND A REPLACEMENT BRACKET WAS AVAILABLE, BUT THERE WAS NO RECALL. SOMETIME LATER, MANNY TOLD MY WIFE THAT THEIR SOLUTION IS THAT THEY WILL PROVIDE THE PARTS AND I WILL HAVE TO PAY FOR LABOR. THIS IS UNACCEPTABLE AS I ALREADY PAID A COUPLE OF HUNDRED DOLLARS FOR A PROBLEM THAT NOW WE KNOW WAS CAUSED BY THIS FACTORY DEFECT. I THINK THAT SINCE THEY KNEW OF THE DEFECT EARLY ENOUGH, THEY ARE FULLY RESPONSIBLE SINCE THEY NEITHER THE SUZUKI DEALERSHIPS NOR THE FACTORY, DISCLOSED THIS DEFECT PRIOR TO THE SALE OF THE AUTOMOBILE TO THE PROSPECTIVE CUSTOMERS, NEITHER DID THEY MAKE AN EFFORT TO CAUSE THE REPAIR. *NM

I TOOK MY CAR IN TO BIRMINGHAM SUZUKI BECAUSE MY CAR WAS SHAKING AND WHEN YOU TURN THE CAR IT WOULD MAKE A POPPING NOISE. THEY REPAIR SHOP TOLD ME IT WAS THE RACKING PINION AND THE TIE ROD. THEY ALSO TOLD ME THAT THE CARE WAS UNSAFE TO DRIVE UNTIL IT WAS REPAIRED. MY EXTENDED WARRANTY COVERED IT. I TOOK MY CARE BACK IN ON SEPT. 6, 2005 BECAUSE MY CAR WOULD NOT START. THE REPAIR SHOP AT BIRMINGHAM SUZUKI INFORMED ME THAT WHEN THEY RAN THE DIAGNOSTIC THAT MY ECM HAD LOOSE WIRING. THEY PUT IT BACK IN AND THEN THE CAR RAN FINE. THE EXTENDED WARRANTY DID NOT COVER THAT BECAUSE THEY STATED THAT THERE WERE NO PARTS REPLACED. *JB

DT: 2003 SUZUKI AERIO, VEHICLE WILL NOT GO INTO REVERSE AFTER THE VEHICLE HAS BEEN PARKED UNLESS THE CONSUMER PULLS VEHICLE FORWARD FIRST, THIS PROBLEM OCCURS ALL THE TIME, CONSUMER TOOK VEHICLE TO THE DEALER DIRECTLY AFTER PURCHASING THE VEHICLE. DEALER SAID THE CABLE BUSTED. THEN THE DEALER CHANGED A CABLE CORD. THIS STILL DID NOT FIX THE PROBLEM. TO DEALER, CONSUMER TOOK THE VEHICLE A SECOND TIME, AND DEALER CHANGED OUT THE GEAR BOX, THIS STILL DID NOT FIX THE PROBLEM. THE THIRD TIME THE DEALER SAID THEY COULD NOT FIND THE CAUSE OF THE PROBLEM, VEHICLE IS STILL UNDER WARRANTY . *AK