2023 Subaru Solterra

The contact owns a 2023 Subaru Solterra. The contact received notification of Subaru Campaign Number: WRD-25, and the vehicle was taken to dealer, where the repair was completed; however, four days later, the vehicle made an abnormally loud sound while the HVAC system was engaged. Additionally, the HVAC system became inoperable, and the defroster and defogger were inoperable. The vehicle was taken back to the dealer, where it was diagnosed with an electrical compressor failure. The contact was informed that there would be a charge for the repair; however, the contact stated that the repair should be covered by the manufacturer because the manufacturer’s recall repair had failed to prevent the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the Claims Department; however, the Claims Department staff was on leave. The failure mileage was approximately 48,000.

The contact owns a 2023 Subaru Solterra. The contact stated while driving at an undisclosed speed, the heating system became inoperable. The contact stated that the heating system failed to function properly and was blowing out cold air instead of heat. The vehicle was taken to the dealer and the failure was duplicated by the dealer; however, the dealer was unable to retrieve a fault code. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 16,000.

Started the car, dash had multiple warning lights for "drive start control system", "ev system malfunction" and "systems not available" (all safety systems were off). Took car to dealer, they said the car stored no codes, reset the car, took it home. Two days later- same thing happened but also this time the car had NO HEAT. Luckily the heated seats worked but it was 20 degrees F and I had to drive my mother and sister home (which was 90 minutes- a VERY long time to be without heat). Thankfully it did not snow which would have made the car undriveable due to the inability to defrost the windshield. Car went back to dealer (ziegler subaru of Kenosha WI), they have stated (thus far) two valves are bad and need replacing. i am in several online forums with other Solterra drivers, some of which are experiencing the same issues and being told the cause is the same valves, or the compressor. Lead times to acquire these parts are 2+ months. I have had my car since April 2023 and it has 9000 miles and to have it fail, with no heat or safety systems, is a danger to myself and others on the road.