2020 Subaru Outback

I bought the Subaru Outback new Jan. 31, 2020. In those 3 years, I have had 3 windshield cracks from flying rocks resulting in 2-3 ft. long cracks extending across the windshield. The latest one happened Jan. 31, 2023, and the previous cracked windshield was replaced less than six weeks earlier on Dec. 22, 2022. While the first two incidents occurred on an interstate at high speed, the most recent incident occurred while sitting in stop-and-go, in-town driving at less than 15 MPH. Auto insurance will only cover one windshield claim per year. Subaru of Jacksonville (FL) and Subaru of America deny any known defects. The only other person I know who owns a newer Outback has experienced one windshield crack, and has owned the vehicle for less than 2 years. The auto glass company which performed the latest replacement told me last week that they get the most windshield damage claims from Outbacks, Mercedes and Range Rover. The most recent installer also said this is a problem with Outbacks and further said that the windshield containing the safety features are made of thinner glass than conventional windshields, and if I didn't want it to happen again, I would have to choose a thicker conventional windshield and lose the built-in safety features.

Moonroof without any warning broke out while driving on the freeway. This has happened two times within 6 months. When it breaks there is a very loud bang and glass fly's from the car, possibly hitting following vehicles. Both times we had the inside sun shade closed so the occupants of the car were not showered with glass. Happened on 7/11/22 & 1/28/23. We no longer trust driving the car and will trade it in.

I pulled into my driveway, came to a stop and planned to back up a short distance to be nearer the front walkway. Before I could shift into reverse the car started to accelerate forward. I slammed my foot onto the brakes which had no effect on the acceleration. The car stopped when the lower bumper hit and ran up onto a large boulder on the edge of the driveway. The car was partially wedged on the top of the boulder but I was able to back it off the boulder, park and turn off the car. I have scheduled an appointment with the service department on February 1st, at the dealership where I purchased the vehicle in June 2020. Of note, I had a routine oil change and service check at this dealership on January 16 with no engine problems noted.

The contact owns a 2020 Subaru Outback. The contact stated while driving 35 MPH, a small pebble impacted the front windshield and caused two small cracks. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.

On Dec. 20, 2022, my Outback totally stopped working while sitting at a red light, causing traffic to be forced to maneuver around my car. A kind policeman put out flares until the tow truck arrived. I could not shift into park, nothing electric would work, except the radio continued to play and the flashers worked until it all died. I could not turn the radio off and the seat would not adjust. The electronic screen flashed on and off until it went totally black, after about an hour. This vehicle only has about 21,000 miles on it and was under warranty until 3 weeks prior to the incident. Every time I took it to the dealership, I explained that the electronics had glitches. They always said it was fixed but it never was right. The TomTom navigation system was totally unreliable from day one; the screen went blank and the radio would not work at all, as well as all the screen functions, without warning. The screen would read out that I should keep my hands on the wheel, although both hands were on the wheel. Over and over it had problems which were not resolved.

24000 miles, parked in covered garage for three days. on the fourth day I noticed a crack in the passenger side window. I had read YEARS AGO about a windshield problem. I did some internet research and read about many who had similar experiences and multiple experiences of the same problem. I was told it is out of warranty coverage. I will take it to a Subaru dealership to have it evaluated. If it is not covered, I will have to pay my deductible and I did nothing to cause the problem. I hope you can look into this problem