My windshield cracked when I used the washer fluid. It cracked from the bottom where the VIN number is and continued across the windshield. I went to the Subaru dealer in Portage Indiana, to have it fixed under the extended warranty I received from Subaru for faulty windshields the dealer told me that it cracked in the wrong s…
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My windshield cracked when I used the washer fluid. It cracked from the bottom where the VIN number is and continued across the windshield. I went to the Subaru dealer in Portage Indiana, to have it fixed under the extended warranty I received from Subaru for faulty windshields the dealer told me that it cracked in the wrong spot, and would not be covered. The dealer agreed that the windshield crack was not from any type of impact.
NHTSA ODI #11490204
Mileage unknown · Jul 6, 2022
Visibility/wiper
I used my windshield washer fluid to wash my windshield and a crack appeared from the bottom driver side of my windshield. I took the car to a Subaru dealership to have the windshield replaced under the Subaru extended windshield warranty program since there was no impact. My claim was denied because the crack was too far towa…
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I used my windshield washer fluid to wash my windshield and a crack appeared from the bottom driver side of my windshield. I took the car to a Subaru dealership to have the windshield replaced under the Subaru extended windshield warranty program since there was no impact. My claim was denied because the crack was too far towards the driver side of the car.
NHTSA ODI #11472583
Mileage unknown · Sep 18, 2021
Visibility/wiper
My 2015 Legacy developed a 8 inch crack on the bottom right of the windshield at passenger side last 2 days. No sign of rock hitting, it just chip & crack without any sound. Never have any windshield cracking experienced in my 40 years of driving, with other brand car. It should be a product problem, manufacturer should be under…
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My 2015 Legacy developed a 8 inch crack on the bottom right of the windshield at passenger side last 2 days. No sign of rock hitting, it just chip & crack without any sound. Never have any windshield cracking experienced in my 40 years of driving, with other brand car. It should be a product problem, manufacturer should be under investigate for affected brand/year car. A recall and replacement should be provided to car owner.
NHTSA ODI #11433452
44,000 miles · Apr 8, 2021
Visibility/wiper
I HAVE A 2015 LEGACY WITH 2 WINDOW CRACKS. I RECEIVED A NOTICE IN THE MAIL REGARDING EXTENDED WARRANTY FROM SUBARU THAT THEY WOULD COVER REPLACING THE WINDSHIELD. I TOOK IT TO THE DEALER TODAY AND THEY SAID IT IS NOT COVERED THAT IT LOOKS LIKE IMPACT HAPPENED TO WINDSHIELD. WHEN I DROPPED OFF THE VEHICLE LAST NIGHT THERE WAS ONL…
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I HAVE A 2015 LEGACY WITH 2 WINDOW CRACKS. I RECEIVED A NOTICE IN THE MAIL REGARDING EXTENDED WARRANTY FROM SUBARU THAT THEY WOULD COVER REPLACING THE WINDSHIELD. I TOOK IT TO THE DEALER TODAY AND THEY SAID IT IS NOT COVERED THAT IT LOOKS LIKE IMPACT HAPPENED TO WINDSHIELD. WHEN I DROPPED OFF THE VEHICLE LAST NIGHT THERE WAS ONLY 1 CRACK AND TODAY THERE ARE 2. THERE WAS NO IMPACT TO THE WINDSHIELD AND THE DEALER SAYS THEY DON'T DO IT THERE. I NEED YOUR HELP. THE WINDSHIELD WAS DEFECTIVE AND SUBARU ADMITTED IT BUT THE DEALERS DON'T WANT TO FIX. I WILL ALSO NEED THE ONE SITE RE CALIBRATED ONCE THE WINDOW IS REPLACED WHICH THEY SAY IS NOT COVERED. HOW COULD THAT BE? THEY SAID I SHOULD FILE AN INSURANCE CLAIM WHICH SEEMS LIKE INSURANCE FRAUD.
NHTSA ODI #11407111
15,000 miles · Dec 9, 2020
Forward Collision AvoidanceVisibility/wiper
1) SPONTANEOUS CRACKS IN WINDSHIELD ORIGINATING FROM DEICER WHILE CAR PARKED OVERNIGHT 12/3/20 TAKEN TO SUBARU 12/4/20. SUBARU WEBSITE SEARCH SHOWED MODELS WITH ALL WEATHER PACKAGE FROM MY PRODUCTION DATE HAD DEFECT IN WINDSHIELD CRACKING FROM DEICER AREA & WARRANTY EXTENDED 5 YRS WHICH EXPIRED 4/20 SUBARU MAY NOT COVER $1000+ C…
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1) SPONTANEOUS CRACKS IN WINDSHIELD ORIGINATING FROM DEICER WHILE CAR PARKED OVERNIGHT 12/3/20 TAKEN TO SUBARU 12/4/20. SUBARU WEBSITE SEARCH SHOWED MODELS WITH ALL WEATHER PACKAGE FROM MY PRODUCTION DATE HAD DEFECT IN WINDSHIELD CRACKING FROM DEICER AREA & WARRANTY EXTENDED 5 YRS WHICH EXPIRED 4/20 SUBARU MAY NOT COVER $1000+ COST WHICH INVOLVES RECALIBRATING & TESTING EYESIGHT AFTER REPLACING WINDSHIELD (2) EYESIGHT FREQUENTLY DISABLED FROM LIGHTS OF ONCOMING VEHICLES AT NIGHT OR IN INCLEMENT WEATHER & ALL SAFETY WARNINGS, EMERGENCY BRAKING, ADAPTIVE CRUISE CONTROL ETC ARE DISABLED AT TIME CRITICALLY NEEDED FOR DRIVING AT NIGHT AND/OR IN INCLEMENT WEATHER. PAID $400+ FOR TECH TO TRY TO DUPLICATE/DIAGNOSE PROBLEM WITH FRONT EYESIGHT CAMERA WITH NO SOLUTION & NOW PROBLEM IS OCCURRING REGULARLY.
NHTSA ODI #11382748
26,433 miles · Nov 7, 2020
Back Over PreventionLane DepartureVisibility/wiper
SITTING IN PARKED VEHICLE, MOTOR OFF, WINDOWS DOWN HEARD A QUICK POPPING SOUND. I LOOKED SITTING IN PARKED VEHICLE, ENGINE OFF, WINDOWS DOWN, HEARD A QUICK POPPING NOISE. A QUICK INSPECTION, LOOKING AROUND SAW NOTHING. ABOUT 20 MINUTES LATER DRIVING HOME, TOP SPEED 35 MPH, ON A LOCAL COMMUNITY ROAD, SAW A HAIRPIN CRACK STARTI…
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SITTING IN PARKED VEHICLE, MOTOR OFF, WINDOWS DOWN HEARD A QUICK POPPING SOUND. I LOOKED SITTING IN PARKED VEHICLE, ENGINE OFF, WINDOWS DOWN, HEARD A QUICK POPPING NOISE. A QUICK INSPECTION, LOOKING AROUND SAW NOTHING. ABOUT 20 MINUTES LATER DRIVING HOME, TOP SPEED 35 MPH, ON A LOCAL COMMUNITY ROAD, SAW A HAIRPIN CRACK STARTING FROM BOTTOM OF WINDOW, DRIVER'S SIDE, GOING UP ACROSS WINDSHIELD AND MIDWAY ACROSS. THE WINDOW WAS CLEAR EXCEPT FOR CRACK. CALLED A REPUTABLE COMPANY TO SCHEDULE APPOINTMENT. THE REPRESENTATIVE SUGGESTED I CALL THE SUBARU MAINTENANCE DEPARTMENT AS PREVIOUS SUBARU CUSTOMERS HAD RECALL ON WINDSHIELD. I CALL TO LEARN VIN NOT A RECALL. I AM EXTREMELY HAPPY WITH MY SUBARU. I HAVE TAKEN THE VEHICLE BACK TO THE SUBARU DEALER FROM WHOM I PURCHASED EVERY SIX MONTH FOR OIL CHANGE AND ALL RECOMMENDED MILEAGE MAINTENANCE INSPECTION. DUE TO LOW MILEAGE, 26,433, COULD IT BE POSSIBLE THE WINDSHIELD MAY BE DEFECTIVE? THANKING YOU IN ADVANCE FOR A QUICK RESPONSE.😊
NHTSA ODI #11373614
60,000 miles · Feb 22, 2020
Visibility/wiper
THE WINDSHIELD IS DEFECTIVE. IT SEEMS TO CRACK AND CHIP WITH ANY IMPACT AT ALL. ROAD SALT AT CITY SPEEDS HAS CAUSED CHIPS. I HAVE HAD THE WINDSHIELD REPLACED AND THE REPLACEMENT SUBARU GLASS IS ALSO DEFECTIVE.
NHTSA ODI #11310735
53,000 miles · Oct 14, 2019
Visibility/wiper
WINDSHIELD CRACK (2ND TIME) FROM BOTTOM RIGHT CORNER OF PASSENGER SIDE. VEHICLE WAS STATIONARY.
NHTSA ODI #11268322
36,000 miles · Feb 27, 2019
Visibility/wiper
A CRACK RANDOMLY APPEARED STARTING FROM THE BASE OF THE WINDSHIELD NEAR THE WIPER ON THE PASSENGER SIDE. IT WAS STATIONARY.
NHTSA ODI #11182820
26,500 miles · Dec 7, 2018
Visibility/wiper
THE WINDSHIELD SPONTANEOUSLY CRACKED STARTING AT THE BOTTOM OF THE GLASS. WAS FIRST NOTICED AFTER BEING PARKED IN WORK PARKING LOT AND WAS APPROXIMATELY 6" LONG; IN THE MORNING WHILE RUNNING AN ERRAND THE CRACK EXPANDED ANOTHER 6" WHILE THE VEHICLE WAS PARKED.
Subaru of America, Inc. (Subaru) is recalling certain model year 2015 Legacy and Outback vehicles manufactured on July 20, 2015. The brake fluid used in these vehicles may contain excess moisture which may adversely affect the performance of the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Consequence & remedy
Consequence: Poor performance of the electronic stability control system when it is activated may result in a loss of vehicle control, increasing the risk of a crash.
Remedy: Subaru will notify owners, and dealers will perform an ABS activation, then flush and replace the brake fluid, free of charge. The recall began on May 20, 2016. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTC-64.
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Consequence & remedy
Consequence: If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
Remedy: Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Additional source detail variants (2)
Power Train:driveline:driveshaft
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Consequence: If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
Remedy: Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Power Train:automatic Transmission
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Consequence: If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
Remedy: Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Subaru of America, Inc. (Subaru) is recalling certain model year 2015 Legacy vehicles manufactured March 10, 2014, to April 16, 2015, Outback vehicles manufactured February 24, 2014, to April 16, 2015, Impreza vehicles manufactured September 9, 2014, to April 14, 2015, XV Crosstrek vehicles manufactured October 16, 2014, to April 15, 2015, and 2016 WRX vehicles manufactured March 23, 2015, and equipped with the Eyesight Driver Assist System. If the switch that activates the brake lights fails, the automatic pre-collision braking component of the driver assist system will not function.
Consequence & remedy
Consequence: If the automatic pre-collision braking system does not function as intended, the vehicle will not react to an obstacle in its path, increasing the risk of a crash.
Remedy: Subaru will notify owners, and dealers will reprogram the driver assist system, free of charge. The recall began on July 20, 2015. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WQS-54.
Subaru of America, Inc. (Subaru) is recalling certain model year 2015 Legacy vehicles manufactured March 10, 2014, to April 16, 2015, Outback vehicles manufactured February 24, 2014, to April 16, 2015, Impreza vehicles manufactured September 9, 2014, to April 14, 2015, XV Crosstrek vehicles manufactured October 16, 2014, to April 15, 2015, and 2016 WRX vehicles manufactured March 23, 2015, and equipped with the Eyesight Driver Assist System. If the switch that activates the brake lights fails, the automatic pre-collision braking component of the driver assist system will not function.
Consequence: If the automatic pre-collision braking system does not function as intended, the vehicle will not react to an obstacle in its path, increasing the risk of a crash.
Remedy: Subaru will notify owners, and dealers will reprogram the driver assist system, free of charge. The recall began on July 20, 2015. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WQS-54.
Exterior Lighting:brake Lights:switch
Subaru of America, Inc. (Subaru) is recalling certain model year 2015 Legacy vehicles manufactured March 10, 2014, to April 16, 2015, Outback vehicles manufactured February 24, 2014, to April 16, 2015, Impreza vehicles manufactured September 9, 2014, to April 14, 2015, XV Crosstrek vehicles manufactured October 16, 2014, to April 15, 2015, and 2016 WRX vehicles manufactured March 23, 2015, and equipped with the Eyesight Driver Assist System. If the switch that activates the brake lights fails, the automatic pre-collision braking component of the driver assist system will not function.
Consequence: If the automatic pre-collision braking system does not function as intended, the vehicle will not react to an obstacle in its path, increasing the risk of a crash.
Remedy: Subaru will notify owners, and dealers will reprogram the driver assist system, free of charge. The recall began on July 20, 2015. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WQS-54.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
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