← New search

2017 Subaru Forester

Owner reports · Recalls · Investigations

More warning signs than most Forester years

Owner complaints for the 2017 Subaru Forester are substantially higher than the model-year median of 131.

About this comparison →

When problems were reported

Mileage at the reported incident

321 reports with mileage · 265 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Air Bags. Review the 164 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 106 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Visibility/wiper. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

40 crash reports1 fire reports25 injury reports

What owners actually said

586 reports
47,900 miles · Jul 4, 2019
Unknown Or Other

AIR CONDITIONING IS BLOWING AMBIENT AIR. PURCHASED AUGUST 1, 2016. HAS 47,900 MILES AND SUDDENLY STARTED BLOWING WARM ON JULY 3, 2019. I HAVE READ THERE IS A KNOWN ISSUE WITH THE COMPRESSORS IN THIS MODEL AND HAVE AN APPOINTMENT WITH MY DEALERSHIP JULY 18, 2019. THE ISSUE IS INDEPENDENT OF BEING STATIONARY, MOVING, IN GEAR, OR P…

Read full complaint

AIR CONDITIONING IS BLOWING AMBIENT AIR. PURCHASED AUGUST 1, 2016. HAS 47,900 MILES AND SUDDENLY STARTED BLOWING WARM ON JULY 3, 2019. I HAVE READ THERE IS A KNOWN ISSUE WITH THE COMPRESSORS IN THIS MODEL AND HAVE AN APPOINTMENT WITH MY DEALERSHIP JULY 18, 2019. THE ISSUE IS INDEPENDENT OF BEING STATIONARY, MOVING, IN GEAR, OR PARKED. AS A KNOWN PROBLEM I AM HOPING FOR A RECALL TO FIX THE ISSUE, BUT HAVE NOT YET SEEN ONE IN SPITE OF NUMEROUS COMPLAINTS FILED.

NHTSA ODI #11229430

39,500 miles · Jul 3, 2019
Air Bags

WHEN A PASSENGER IS SITTING IN THE FRONT PASSENGER SEAT, THE AIRBAG WILL TURN OFF ON IT'S OWN SAYING THAT THE SYSTEM NEED TO BE CHECKED. THE VEHICLE IS LESS THAN 2 YEARS OLD AND HAS 40,000 MILES. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION INTERMITTENTLY.

NHTSA ODI #11229301

35,000 miles · Jun 24, 2019
Unknown Or Other

I WENT TO DEALERSHIP BECAUSE MY AIR CONDITIONING WAS NOT WORKING AND THEY SAID THERE WAS NO FREON AND DID SNIFFER AND COULD NOT FIND A LEAK. THEY ADDED FREON THEN TOOK IT HOME ON A FRIDAY AND BY MONDAY IT WAS BLOWING WARM ON DRIVERS SIDE AND TEPID ON PASSENGER SIDE. I BROUGHT IT BACK TO DEALERSHIP AND IN FACT IT WAS AS I SAID IN…

Read full complaint

I WENT TO DEALERSHIP BECAUSE MY AIR CONDITIONING WAS NOT WORKING AND THEY SAID THERE WAS NO FREON AND DID SNIFFER AND COULD NOT FIND A LEAK. THEY ADDED FREON THEN TOOK IT HOME ON A FRIDAY AND BY MONDAY IT WAS BLOWING WARM ON DRIVERS SIDE AND TEPID ON PASSENGER SIDE. I BROUGHT IT BACK TO DEALERSHIP AND IN FACT IT WAS AS I SAID IN THE BEGINNING THE COMPRESSOR WAS BROKEN. IF I WOULD HAVE BEEN AFTER 36K I WOULD HAVE HAD TO PAY FOR IT. ALSO MY SIRIUSXM CHANNELS DID NOT WORK AND THEY HAD TO UPDATE AT DEALERSHIP. AGAIN IF NOT WITHIN 36 K I WOULD HAVE HAD TO PAY FOR REPAIR. EVERY PERSON IN WAITING ROOM HAVE HAD SIMILAR REPAIR ISSUES WITHIN FIRST TWO YEARS. IT WAS RIDICULOUS WHEN WE COMPARED NOTES. THE WARRANTY COVERED BUT IT TOOK TIME.

NHTSA ODI #11222070

15,000 miles · Jun 19, 2019
Visibility/wiper

DAMAGED WINDSHIELD FROM A TINY PEBBLE RESULTING IN A 2 INCH SPIDER WEBBED CRACK. DRIVING ON HIGHWAY ON A PAVED ROAD WITHOUT ANY CONSTRUCTION. VERY SMALL PEBBLE STRUCK WINDSHIELD AND LEFT A LARGE CRACK.

NHTSA ODI #11221355

13,000 miles · Jun 19, 2019
Air BagsSeats

WHILE 2017 FORESTER IN MOTION (BOTH INSTANCES OCCURRED AT HIGHWAY SPEED) SRS RED WARNING LIGHT IN DRIVERS DASHBOARD COMES ON. ALSO AIRBAG INDICATOR AT MIDDLE TOP INFORMATION SECTION CHANGES FROM PASSENGER AIRBAG ON TO PASSENGER AIRBAG OFF. THIS HAPPENS EVEN THOUGH THERE IS A PASSENGER IN THE SEAT. THIS EVENT HAS OCCURRED ON TWO …

Read full complaint

WHILE 2017 FORESTER IN MOTION (BOTH INSTANCES OCCURRED AT HIGHWAY SPEED) SRS RED WARNING LIGHT IN DRIVERS DASHBOARD COMES ON. ALSO AIRBAG INDICATOR AT MIDDLE TOP INFORMATION SECTION CHANGES FROM PASSENGER AIRBAG ON TO PASSENGER AIRBAG OFF. THIS HAPPENS EVEN THOUGH THERE IS A PASSENGER IN THE SEAT. THIS EVENT HAS OCCURRED ON TWO OCCASIONS - NOV 2018, AND JUN 2019. IN BOTH INSTANCES THE ISSUE RESOLVED AFTER A FEW DAYS BUT BEFORE SUBARU SERVICE COULD BE SCHEDULED TO REVIEW THE ISSUE. SUBARU SERVICE DEPT SAID THE ISSUE WAS CAUSED BY ELECTRICAL INTERFERENCE FROM A CELL PHONE ON THE SEAT. HOWEVER, NO ELECTRONIC DEVICES WERE ON THE SEAT AT THE TIME OF INCIDENTS. THE SEAT HAVE NEVER GOTTEN WET EITHER.

NHTSA ODI #11221333

Mileage unknown · Jun 18, 2019
Air Bags

THE AIRBAG LIGHT WARNING KEEPS GOING OFF RANDOMLY STATING THAT THE AIR BAG IS OFF WHEN THERE ARE PASSENGERS IN THE CAR.

NHTSA ODI #11221048

40,000 miles · Jun 18, 2019
Air Bags

THE PASSENGER AIR BAG SYSTEMS SHUTS OFF WHEN A PASSENGER IS IN THE SEAT ON OUR 2017 SUBARU FORESTER. WE'VE TRIED SEVERAL THINGS TO GETTING OUT OF THE VEHICLE AND BACK IN, SHUTTING THE CAR OFF AND STARTING IT BACK UP TO SEE IF THE AIR BAG SYSTEM WOULD RESET ITSELF. IT DOES NOT WORK. WE HAVE NOT GONE TO THE DEALERSHIP YET AS TH…

Read full complaint

THE PASSENGER AIR BAG SYSTEMS SHUTS OFF WHEN A PASSENGER IS IN THE SEAT ON OUR 2017 SUBARU FORESTER. WE'VE TRIED SEVERAL THINGS TO GETTING OUT OF THE VEHICLE AND BACK IN, SHUTTING THE CAR OFF AND STARTING IT BACK UP TO SEE IF THE AIR BAG SYSTEM WOULD RESET ITSELF. IT DOES NOT WORK. WE HAVE NOT GONE TO THE DEALERSHIP YET AS THIS JUST STARTED. WILL BE CALLING THEM SOON.

NHTSA ODI #11220818

10,000 miles · Jun 13, 2019
Visibility/wiper

WINDSHIELD GOT SMALL STAR CHIP ON PASSENGER SIDE AFTER GETTING DINGED WITH A ROCK WHILE DRIVING ON THE INTERSTATE. COMMERCIAL WINDSHIELD REPAIR WAS ATTEMPTED. THE REPAIR FAILED AND THE WINDSHIELD PRODUCED A LARGE HORIZONTAL CRACK ALONG PASSENGER SIDE, ORIGINATING FROM INITIAL CHIP/REPAIR SITE.

NHTSA ODI #11219790

5,000 miles · Jun 13, 2019
Visibility/wiper

SMALL OBJECT HIT EDGE OF WINDSHIELD WHILE DRIVING ON INTERSTATE. HORIZONTAL CRACK DEVELOPED LATER THAT DAY.

NHTSA ODI #11219785

23,825 miles · Jun 10, 2019
Service BrakesSteeringVehicle Speed Control

I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT…

Read full complaint

I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.

NHTSA ODI #11219128

Official recalls

1

19V701000 · Air Bags:sensor:occupant Classification

Oct 3, 2019

Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.

Consequence & remedy

Consequence: If the connection loosens, the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.

Remedy: Subaru will notify owners, and dealers will inspect and, as necessary, replace the ODS sensor mat harness, free of charge. The recall began February 11, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUM-98.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

PE19009 · Occupant Detection System (ods) Failure

Opened Aug 6, 2019 · Closed Jan 22, 2020

Status: closed (inferred from source dates) · Air Bags; Air Bags:frontal; Air Bags:frontal:passenger Side:inflator Module; Air Bags:sensor:occupant Classification

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Additional source detail variants (4)

Air Bags:frontal:passenger Side:inflator Module

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Air Bags:frontal

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Air Bags:sensor:occupant Classification

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Air Bags

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Go deeper into Subaru Forester problems