2024 Subaru Ascent

My 2024 Subaru Ascent started experiencing brake issues in early January. The car would shake heavily and make noise when braking, despite having only 10,500 miles. Concerned, I contacted Subaru of America and was advised to take it to a dealership for an inspection. On 1/31/25, the dealer inspected the brakes and determined that the front rotors and brake pads needed to be replaced. Subaru of America confirmed that the dealer would order new parts for the front brakes. A few days later, I received an email from the dealership stating that the new rotors and brake pads had arrived, and they scheduled me for service on 2/14/25. However, after waiting at the dealership for three hours, I was informed that instead of replacing the rotors as initially promised, they had simply resurfaced them. The explanation given was that these were already “upgraded” rotors. This raises serious concerns for me—if these rotors were already upgraded, why did they fail before 10,000 miles? This is a clear safety issue, and I am increasingly worried that both Subaru of America and the dealership are not properly addressing the situation. I was supposed to receive brand-new rotors, yet I am now left with resurfaced ones, which does not give me confidence in my vehicle’s safety. I need a proper resolution to this issue. Potentially Subaru America should issue a safety recall for these breaks.

The vehicle was being driven on a public road, going roughly 45mph. I felt a very harsh studder/clunk and completely lost responsiveness from the accelerator. There was no throttle response even pumping the pedal all the way to the floor. I was able to coast to a parking area and make a safe stop. Once I was stopped, I turned the car off, back on again, and it got me the rest of the way home. This was the most severe instance of the problem, but both primary drivers of the car have experienced the accelerator going unresponsive at different times. Since this was a severe safety related concern, we took the car in for service at the dealer, but were told they were unable to reproduce the problem and did not make any repairs. We provided the dealer with a video we captured toward the end of the latest incident, but they haven't been able to find any cause. There were multiple warning lights on the dash, but no codes were stored. We did have another warning light for a brake system error, but there was no code stored and the dealer was unable to located the source of a voltage anomaly in the parking brake system. We've taken it in to another dealer service center for additional diagnostics but the original shop is refusing to provide the complete details of any diagnostics and corrections they have made, so we don't have the original data that was pulled from the car.

Noted the driver side mirror produces a shimmying image (glass appears to vibrate) at highway speeds and when going over bumps in road at lower speeds. This produces an unsafe vision of items out of the drivers side view mirror. Subaru replaced the glass and it actually got worse. So Subaru replaced the mirror housing on the driver side however the vibrating images are still there. Passenger side view mirror is unaffected. This creates a hazard as the view in the drivers side view mirror is distorted.

Driver's side mirror vibrates at highway speeds 55+ mph, so much so that images in the mirror are blurry and difficult to clearly make out distance and speed of other vehicles. Vehicle has not yet been in for service, but is scheduled at the end of October for the 6K mile service. I'll report it then and see what the dealer says. I've seen that this is reported by other owners without resolution, and now there is also a class action lawsuit filed in TX.

The 360 surround view camera system on my Subaru Ascent consistently displays a misaligned, distorted, and altered image of the vehicle's surroundings. Objects in proximity to the vehicle, including nearby cars, curbs, and obstacles, appear shifted from their actual positions, creating a false sense of clearance. This misrepresentation of the vehicle's environment makes it extremely easy to run into objects or curbs that are shown incorrectly in the camera feed. The distortion in the 360 camera’s view compromises the accuracy of its intended purpose, which is to aid in parking and close-quarters maneuvering safely. I have already experienced multiple close calls due to this issue and believe it poses a significant safety risk, especially in tight parking spaces, low visibility conditions, or when relying on the camera for backing up. The feature is marketed as a safety tool, yet its inaccurate display creates a hazard rather than preventing one. I urge the NHTSA to investigate this problem, as it compromises driver safety and can lead to property damage or accidents due to incorrect visual information provided by the vehicle's system. Attempts to Resolve: I have brought this issue to the attention of the Subaru dealership, but they have not provided a solution. The camera system remains misaligned and unreliable. Safety Concerns: The misleading camera display creates a high risk of collisions with objects or pedestrians, especially when backing up or parking in areas with limited space. This poses a serious safety hazard, particularly when drivers rely on the system's accuracy to avoid obstacles.