2019 Subaru Ascent

As I am going up a hill I will be pushing on the gas and the engine will rev up loudly and the rpm will increase but the vehicle speed won’t increase or it decreases as I’m trying to accelerate. This is dangerous because the people behind me are expecting me to be speeding up to go up the hill but my vehicle will be slowing down and won’t let me increase speed. It has been to the dealer multiple times and they say they can’t find nothing wrong. We drove the mechanic around and it did the exact same thing I explained and he still said they couldn’t find anything wrong with it. I know this isn’t normal because when we first bought it, it did not drive like this. I’ve also had multiple people tell me they are experiencing the same exact issues. This has been going on for about a year now. It also has been doing a few other things as well.

Since owning this vehicle, there have been three separate incidents where the windshield has failed after a small rock has struck it while driving on the highway. The first incident caused a significant chip causing a repair. The second incident was a crack that required total replacement and recalibration. The third incident caused another crack that will require another complete replacement and recalibration.

The contact owns a 2019 Subaru Ascent. The contact stated that she became aware that the VIN was included in a recall. The VIN tool confirmed that the VIN was included in NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not notified of the issue. The manufacturer was notified of the issue and the contact was informed that she would be notified within 24 hours. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Battery dead, once 6 months ago when rear gate opened and closed several times before staying open for a few hours before neighbor asked if I knew it was open. Battery dead after driving to 2 stops on 10/24/22 then dead again in airport parking on 10/28/22 when returning from trip. Took into dealership 10/29/22 and problem confirmed although not sure if it is the battery or charging the battery. No warning lamps. Have to wait by myself until I can get a jump start. Don’t know when or where it might not start, puts my safety at risk by not knowing where or at what time of day or night I might be stranded.

Battery drains fully from unknown reason. This has happened at least 3 times since purchasing the vehicle, brand new, in 2019. I have had to call roadside assistance within the first year and have purchased a 2 other new batteries. There were no light or other electrical items on which would have drained the battery. It’s starts slow where I need to jump start the vehicle about 5 times before the battery is completely dead. It puts me and my family at risk of being in an isolated or unsafe place when the battery dies and need to wait for roadside service. To my recollection there were no safety checks completed for this issue. I do have a scheduled appointment at a Subaru dealer on 10/27/22 where I will ask them to look at this. There were no warning signs or indications prior to the battery draining.

Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.