2019 Subaru Ascent

The contact owns a 2019 Subaru Ascent. The contact stated that while his wife was driving at approximately 75 MPH, a deer ran across the highway and hit the left driver's side of the vehicle. The air bags did not deploy upon impact. A grayish smoke began to emit from the vehicle as the contact's wife immediately pulled off to the side of the road. Due to the damaged cause by the impact of the deer, the contact's wife had difficulty exiting the vehicle. The contact's wife used excessive force to open a crack in the door, which was enough to slide herself out of the vehicle. The vehicle became engulfed in flames soon after exiting the vehicle, and the authorities were called to the scene. The fire department arrived at the scene and managed to extinguish the fire. The contact's wife sustained bruising to her left shoulder, left leg, and left arm but did not seek medical attention. A police report was filed. The vehicle was initially towed to an independent tow yard and was later towed to an insurance holding facility. The contact stated that the vehicle was destroyed as a result of the fire, but the insurance adjuster had yet to determine a final ruling on the vehicle. Neither the dealer nor the manufacturer had yet been notified of the failure. The failure mileage was unknown.

The Y pipe that connects the exhaust from the engine to the turbo charger, has cracks from poor welds. It happened 8-12 months ago we started to notice that during warm up our Ascent would sound real loud then quiet down once it warmed up. We didn’t know there was an issue as there were no lights that came on and we had no loss of power or MPG. The safety issue would be that we finally took the car in once we started to smell exhaust fumes coming from the car that we would start to smell from inside the car. We had to start to air out the car after warming up if we couldn’t immediately drive away once started. We contacted Subaru and they offered a partial credit for a repair but after researching I have seen they have had recalls in the past regarding similar cracked Exhaust manifolds on another model car.

Purchase the car two weeks ago the first night on the way home it was acting up just like it did when I test drove it and was told by the BMW dealership Aristocrat Motors in Topeka Kansas that they would fix anything that was wrong with it. On the way home I realized I didn't think it would make it back the 60 miles so I took it to Olathe Subaru they informed me that it had had transmission problems reported by the previous owners but their technician couldn't get it to do it again so the people just traded it in instead and then I got the car without them getting the transmission fixed or whatever was wrong. They are actually waiting on Subaru of America to respond to tell them what needs to be done to the car and in the process I have been two weeks with little information of what's going on. I feel the recall should have been done and the car is still a good car it just needs to be repaired correctly. Thank you for your response I look forward to hearing from you please help.

Over the course of 5 years, a lot has been mechanically wrong with our vehicle. Each service appointment yielded a 'cannot duplicate' response. Recently, my car has been in the service department a few times. My car had recall work performed on a ground bolt, and my husband advised them that the car had a 'rich fuel' smell when starting with the hood open. I've complained since 2021 of a smell when pulling up the mountain. The smell is what I described as a perm solution smell. Each time, the response was 'cannot duplicate.' In February, I took the car in to have the exhaust inspected because it was getting louder each passing day. I was advised that the entire exhaust needed to be replaced, and I would be responsible for costs. I brought my car home, unrepaired, and called Subaru of America to file a claim through them. I had repeatedly expressed concerns, and nothing was done, yet I'm expected to foot the bill now. Since February 12th, I have been back and forth with Subaru and just made the appointment to get the exhaust work completed, with a small contribution from Subaru. However, this past Saturday, [XXX] my vehicle caught on fire while driving. I am fine, but my vehicle has now been deemed a total loss. As I was descending the mountain, I smelled the same 'perm solution' smell, and shortly after, there was smoke coming from under the hood. The smoke entered the cabin as I pulled off the road. Upon exiting the vehicle, flames and smoke were visible from the hood. I grabbed my purse and ran, called 911, and watched my vehicle engulfed in flames. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2019 Subaru Ascent was taken to mechanic due to jolting between 1000RPM and 1500RPM. Car was not throwing any code. Mechanics then did other test and it was determined the transmission is failing. Car only has 70,000 miles on it. Also, when car is started at times, there is a very prominent cloud of smoke that comes from the exhaust.