BRAKES MADE LOUD NOISE EVEN WHEN DRIVING OFF THE LOT. TOLD IT WAS A NEW CAR AND IT WILL SUBSIDE. THE NOISE DID NOT SUBSIDE. IT GREW LOUDER. TOOK CAR TO SUBARU DEALER WHERE THEY TOLD ME THE ROTORS WOULD NEED TO,BE CUT! ON A NEW CAR WITH UNDER 900 MILES! TOOK IT HOME AND THE NOISE WAS LESS BUT GREW LOUDER AS THE WEEK WENT ON.…
Read full complaint
BRAKES MADE LOUD NOISE EVEN WHEN DRIVING OFF THE LOT. TOLD IT WAS A NEW CAR AND IT WILL SUBSIDE. THE NOISE DID NOT SUBSIDE. IT GREW LOUDER. TOOK CAR TO SUBARU DEALER WHERE THEY TOLD ME THE ROTORS WOULD NEED TO,BE CUT! ON A NEW CAR WITH UNDER 900 MILES! TOOK IT HOME AND THE NOISE WAS LESS BUT GREW LOUDER AS THE WEEK WENT ON. BROUGHT THE CAR BACK TO SUBARU AND THEY INDICATED THEY WOULD REPLACE THE ROTORS AND THE BRAKE PADS. OF COURSE, THEY DIDN'T MENTION IT WOULD TAKE OVER A WEEK AND A HALF TO GET THE PARTS. NOISE WAS WHEN BRAKING WHETHER STATIONARY OR MOVING. ANOTHER ISSUE IS WHEN MY CELL PHONE RINGS, THE RADIO STARTS BLASTING! I ALMOST RAN OFF THE ROAD. THIS HAPPENED TWICE AND THE DEALERSHIP CAN'T SEEM TO REPLICATE THE ISSUE. THEY TOLD ME THEY HAD NOT HAD TO RESOLVE BOTH THE BRAKES AND RADIO ISSUE WITH ANYONE ELSE IN THEIR DEALERSHIP. I FIND THIS HARD TO BELIEVE, UNLESS THEY DID NOT SELL MANY ASCENTS. I AM ALSO WORRIED ABOUT THE ELECTRICAL AND TRANSMISSION PROBLEMS I KEEP HEARING PEOPLE COMPLAIN ABOUT.
NHTSA ODI #11288929
Mileage unknown · Dec 10, 2019
Unknown Or Other
REAR TAILGATE WON'T OPEN WHEN BUTTON PRESSED MAYBE HALF THE TIME. IT HAS CLOSED TWICE IN THE LAST WEEK WHILE GROCERIES WERE BEING LOADED AND HIT TWO PEOPLE IN THE HEAD. SUBARU DEALER HAS REPLACED THE CONTROLLING MODULE BUT IT DID NOT SOLVE THE PROBLEM. THIS PROBLEM HAS PERSISTED FOR A YEAR.
NHTSA ODI #11288087
6,000 miles · Dec 4, 2019
Unknown Or Other
WINDSHIELD CRACKED FROM A SMALL ROCK WHILE DRIVING ON A HIGHWAY 6 MONTHS AFTER PURCHASE
NHTSA ODI #11286978
21,300 miles · Nov 29, 2019
Fuel/propulsion SystemStructureUnknown Or OtherCrashFireInjury
TRAVELING ON HIGHWAY AT 70 MPH WHEN A DEER JUMPED IN FRONT OF OUR CAR AND WE HIT IT WITH THE FRONT END OF THE VEHICLE CRUSHING THE FRONT END. ALL AIR BAGS IMMEDIATELY DEPLOYED AND THE FRONT END BEGAN SMOKING PROFUSELY. WITHIN MINUTES OF GETTING OUT OF THE VEHICLE IT BURST INTO FLAMES AND THE ENTIRE VEHICLE BURNED UP. CONCERNE…
Read full complaint
TRAVELING ON HIGHWAY AT 70 MPH WHEN A DEER JUMPED IN FRONT OF OUR CAR AND WE HIT IT WITH THE FRONT END OF THE VEHICLE CRUSHING THE FRONT END. ALL AIR BAGS IMMEDIATELY DEPLOYED AND THE FRONT END BEGAN SMOKING PROFUSELY. WITHIN MINUTES OF GETTING OUT OF THE VEHICLE IT BURST INTO FLAMES AND THE ENTIRE VEHICLE BURNED UP. CONCERNED THAT THESE VEHICLES WILL BURST INTO FLAMES DURING A FRONT END COLLISION AT HIGH SPEEDS.
NHTSA ODI #11282852
1,000 miles · Nov 2, 2019
EngineSuspensionUnknown Or Other
THE CAR WILL EMIT WHITE HEAVY SMOKE ON START. THE WHITE SMOKE SMELLS LIKE BURNED PLASTIC/OIL. THE ISSUE WAS REPORTED TO SUBARU CORPORATE AND VEHICLE WAS TAKEN TO SERVICE FOR INSPECTION. A VIDEO WAS RECORDED AND SENT TO BOTH DEALER AND CORPORATE BUT ISSUE COULD NOT BE REPLICATED. THE ISSUE STILL PERSISTS FOR MORE THAN 3 MON…
Read full complaint
THE CAR WILL EMIT WHITE HEAVY SMOKE ON START. THE WHITE SMOKE SMELLS LIKE BURNED PLASTIC/OIL. THE ISSUE WAS REPORTED TO SUBARU CORPORATE AND VEHICLE WAS TAKEN TO SERVICE FOR INSPECTION. A VIDEO WAS RECORDED AND SENT TO BOTH DEALER AND CORPORATE BUT ISSUE COULD NOT BE REPLICATED. THE ISSUE STILL PERSISTS FOR MORE THAN 3 MONTHS AND SUBARU COULD NOT RESOLVE IT. THIS IS A CONCERN TO MY FAMILY SAFETY AND TO THE ENVIRONMENT. SECOND ISSUE WAS WITH SPRING ASSEMBLY BOTH FRONT AND BACK HAS TO BE REPLACED AS DEFECTIVE.
NHTSA ODI #11277738
16,000 miles · Sep 13, 2019
Unknown Or Other
MY WINDSHIELD AND FRONT PASSENGER WINDOW ARE BOTH CRACKED ON MY ASCENT. THEY BOTH NEED TO BE REPLACED. THIS IS THE 2ND CRACK AND WINDSHIELD REPLACEMENT ON OUR ASCENT. THE 1ST REPLACEMENT WAS IN JANUARY 2019, JUST SIX MONTHS AFTER PURCHASE.
NHTSA ODI #11255234
10,500 miles · Jul 29, 2019
Unknown Or Other
SUSPECTED IMPACT FROM A SMALL PEBBLE WHILE DRIVING ON HIGHWAY. THIS RESULTED IN A SMALL CHIP ON THE UPPER RIGHT CORNER OF THE PASSENGER SIDE WITHIN THE TOP 1/2" OF THE GLASS. AFFORDED NO TIME TO SCHEDULE A FIX WITH A GLASS COMPANY. WITHIN LESS THAN 24 HOURS, CRACK SPREAD TO THE EDGE AND FROM UPPER RIGHT CORNER DOWN TO THE MIDDLE…
Read full complaint
SUSPECTED IMPACT FROM A SMALL PEBBLE WHILE DRIVING ON HIGHWAY. THIS RESULTED IN A SMALL CHIP ON THE UPPER RIGHT CORNER OF THE PASSENGER SIDE WITHIN THE TOP 1/2" OF THE GLASS. AFFORDED NO TIME TO SCHEDULE A FIX WITH A GLASS COMPANY. WITHIN LESS THAN 24 HOURS, CRACK SPREAD TO THE EDGE AND FROM UPPER RIGHT CORNER DOWN TO THE MIDDLE OF THE WINDSHIELD (OVER 2 FOOT LONG) CRACK. THE CRACK APPEARS TO BE ONLY ON THE SURFACE OF THE GLASS. WITH PRIOR VEHICLES, A SMALL CHIP DID NOT RESULT IN A QUICK TO DEVELOP CRACK. CONCERNED ABOUT QUALITY AND DURABILITY OF SUBARU GLASS.
NHTSA ODI #11240253
350 miles · Jul 14, 2019
Unknown Or Other
WE ARE HEARING A THUMPING OR KNOCKING NOISE IN THE FRONT RIGHT WHEEL WELL AREA. WE NOTICE THIS NOISE WHEN THE CAR IS IN MOTION ON A ROUGH ROAD WHILE DRIVING, TURNING, OR BRAKING. THE DEALERSHIP WE PURCHASED OUR CAR FROM CHECKED ALL RUNNING GEAR PARTS UNDER THE CAR, AND STEERING COMPONENTS, TO SEE IF THERE WERE ANY VISIBLE PROBLE…
Read full complaint
WE ARE HEARING A THUMPING OR KNOCKING NOISE IN THE FRONT RIGHT WHEEL WELL AREA. WE NOTICE THIS NOISE WHEN THE CAR IS IN MOTION ON A ROUGH ROAD WHILE DRIVING, TURNING, OR BRAKING. THE DEALERSHIP WE PURCHASED OUR CAR FROM CHECKED ALL RUNNING GEAR PARTS UNDER THE CAR, AND STEERING COMPONENTS, TO SEE IF THERE WERE ANY VISIBLE PROBLEMS. AFTER A TEST DRIVE BY MECHANIC AND ANOTHER SERVICE DEPARTMENT EMPLOYEE, THEY COULD HEAR THE NOISE, BUT WE'RE UNABLE TO FIND ITS SOURCE. WE ARE WONDERING IF ANY OTHER OWNERS OF A 2019 ASCENT HAVE EXPERIENCED A SIMILAR PROBLEM?
NHTSA ODI #11231774
3,500 miles · May 31, 2019
Service BrakesService Brakes, HydraulicUnknown Or OtherCrash
A COUPLE OF MONTHS AGO, MY WIFE STARTED THE CAR AND BACKED OFF A PARKING LOT. WHEN SHE PRESSED THE BRAKE AND FELT WIRED - THE BRAKE COULD NOT BE PRESSED DOWN AND FELT LIKE IT'S JAMMED SOMEHOW. THE CAR DID NOT STOP EVEN SHE SWITCHED THE CAR TO PARKING! IT EVENTUALLY STOPPED AFTER HIT A PARKED CAR BEHIND. BECAUSE THE SPEED WAS VER…
Read full complaint
A COUPLE OF MONTHS AGO, MY WIFE STARTED THE CAR AND BACKED OFF A PARKING LOT. WHEN SHE PRESSED THE BRAKE AND FELT WIRED - THE BRAKE COULD NOT BE PRESSED DOWN AND FELT LIKE IT'S JAMMED SOMEHOW. THE CAR DID NOT STOP EVEN SHE SWITCHED THE CAR TO PARKING! IT EVENTUALLY STOPPED AFTER HIT A PARKED CAR BEHIND. BECAUSE THE SPEED WAS VERY LOW SO THERE WAS NO OBVIOUS DAMAGE TO BOTH CARS. BUT AFTER RESTARTED THE CAR, ALL THE WARNING LIGHTS WENT ON - RAB, EYE SIGHT, AT OIL TEMP, LOW TIRE PRESSURE, AND THE SUN ROOF AND SUN SHADE NOT WORKING.
Subaru of America, Inc. (Subaru) is recalling certain 2026 Crosstrek Hybrid, 2025-2026 Forester Hybrid, Forester, and 2019-2026 Ascent vehicles. These vehicles were manufactured with an incorrect Gross Axle Weight Rating (GAWR) on the certification label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110, "Tire selection and rims."
Consequence & remedy
Consequence: An incorrect GAWR label may lead to an overloaded vehicle, increasing the risk of a crash.
Remedy: Subaru will mail a new certification label to owners, free of charge. Owners may also choose to have a dealer install the new label, free of charge. Letters informing owners of the safety risk were mailed August 27, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-26.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Consequence & remedy
Consequence: A melting ground terminal increases the risk of a fire.
Remedy: Owners are advised to park their vehicle away from structures and to avoid leaving the vehicle unattended while the engine is running. An owner who notices or smells smoke coming from the dash or driver's footwell area should immediately stop operating the vehicle and turn the ignition switch to the "Off" position. Dealers will replace the PTC heater ground bolts and if necessary, replace the ground wire and the connector holder, free of charge. Owner notification letters are expected to be mailed February 6, 2023. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRL-22.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence & remedy
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Additional source detail variants (2)
Power Train:driveline:chain/belt
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence & remedy
Consequence: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Consequence & remedy
Consequence: If the low pressure fuel pump fails, the engine may stall without the ability to restart the vehicle, increasing the risk of a crash.
Remedy: Subaru will notify owners, and dealers will replace the low pressure fuel pump, free of charge. The recall began June 4, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-20.
Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The transmission hydraulic sensor may inaccurately measure the hydraulic fluid pressure.
Consequence & remedy
Consequence: If the fluid pressure is measured higher than its actual value, the hydraulic pressure will be reduced. If this occurs, the transmission drive chain may not have the proper tension, resulting in a loss of drive power and an increased risk of a crash.
Remedy: Subaru will notify owners, and dealers will reprogram the transmission control unit. The hydraulic sensor harness will be replaced on vehicles with certain stored diagnostic trouble codes. In addition, any vehicle confirmed to have experienced low drive chain tension will have the transmission assembly will be replaced. All repairs will be free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUV-07.
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Consequence & remedy
Consequence: An unexpected loss of power while driving can increase the risk of a crash.
Remedy: Subaru will notify owners, and dealers will inspect and replace the PCV valve, free of charge. If the PCV valve has separated and the components cannot be found, the short block engine will be replaced, free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUW-08.
Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The center support bolts for the driveshaft may loosen, possibly resulting in the front portion of the driveshaft disconnecting.
Consequence & remedy
Consequence: If the front end of the driveshaft separates, it can increase the risk of a crash.
Remedy: Subaru will notify owners, and dealers will replace the driveshaft assembly, including the center support brace, free of charge. The recall began July 26, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUI-94.
Subaru of America, Inc. (Subaru) is recalling certain 2019 Subaru Ascent vehicles. These vehicles may be missing spot welds on, or around, the B-Pillar, compromising vehicle strength.
Consequence & remedy
Consequence: In the event of a crash, the missing spot welds may compromise the vehicle's strength, increasing the risk of injury.
Remedy: Subaru will notify owners, and dealers will inspect the vehicle to check for missing spot welds. If the welds are missing, the vehicle will be replaced, free of charge. The recall began July 31, 2018. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WTU-80.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2019 Subaru Ascent Problems, Complaints & Recalls | Skip That Year
Illustration