2019 Subaru Ascent

PARKED THE CAR. THE REAR LIFTGATE WOULD NOT OPEN WITH FOB OR FROM DASHBOARD. TWO QUICK BEEPS BUT NO MOVEMENT. WE DECIDED TO JUST GRAB OUR ITEMS FROM THE INSIDE AND LEFT. WHEN WE RETURNED TO THE CAR ABOUT AN HOUR LATER, THE CAR WOULD UNLOCK BUT THE REAR LIFTGATE STILL DIDN'T WORK. WE LOADED UP THE CAR AND STARTED THE CAR BUT BATTERY WAS DEAD. AFTER CHARGING UP THE BATTERY, ALL THE MAJOR SAFETY CAR FEATURES HAVE BEEN DISABLED AND THE ENGINE LIGHT IS ON WITH MANY OTHER LIGHTS SHOWING UP. THE CAR IS DRIVABLE BUT OBVIOUSLY DOESN'T FEEL RIGHT OR SAFE. I JUST CALLED SUBARU TO MAKE AN APPOINTMENT. I EXPLAINED THE PROBLEM. THEY ORIGINALLY SCHEDULED AN APPOINTMENT FOR 2 WEEKS LATER BUT I MANAGED TO GET AN APPOINTMENT FOR NEXT DAY. I'M CONCERNED ABOUT THE SAFETY OF THE CAR ESPECIALLY WITH THE NUMBER OF OTHER OWNERS WITH ELECTRICAL PROBLEMS SPECIFICALLY RELATED TO THE TAILGATE.

I HAVE A 2019 SUBARU ASCENT. ON JULY 2, MY HUSBAND WAS DRIVING ON A RURAL ROAD WHEN OUT OF NOWHERE THE CAR STARTED VIBRATING AND RATTLING AND HIS SPEED WENT FROM 60 MPH DOWN TO 30 MPH IN A MATTER OF SECONDS AND THE CAR STARTED FLASHING INFORMATION ON THE DASH. AND THE CAR SHUT OFF. HE GOT OFF THE ROAD AND CALLED AAA. IT WAS AN HOUR AND A HALF BEFORE THEY GOT THERE. NOTHING AND NOBODY WAS AROUND AND HE HAD TO BEG THE TOW TRUCK DRIVER TO LET HIM AND OUR ELDERLY DOG RIDE TO THE NEAREST SUBARU DEALERSHIP WHICH WAS ABOUT 50 MILES AWAY. I WAS ALREADY AT THE BEACH AT EMERALD ISLE NC AND HAD TO GO PICK HIM UP AT PARKWAY SUBARU IN JACKSONVILLE NC. THIS WAS ON JULY 2,2020. TODAY, JULY 11, WE STILL DON'T HAVE MY CAR BACK. I AM THANKFUL THAT PARKWAY DEALERSHIP LOANED US A CAR TO GET BACK TO RALEIGH WHERE WE LIVE AND BOUT OUR CAR, AT SOUTHERN STATES SUBARU. PARKWAY HAS TOLD US VARIOUS THINGS THAT COULD BE THE PROBLEM. FOR FOR SEVERAL DAYS THEY HAD TO GUESS AS THE SUBARU HEADQUARTERS IT WAS 'DOWN'. AS OF NOW PARKWAY STILL HAS MY CAR AND I HAVE THEIR LOANER SUBARU OUTBACK. THIS WAS A VERY DANGEROUS SITUATION AND COULD HAVE CAUSED A CRASHED AS WELL AS LEFT MY 65 YEAR OLD HUSBAND AND DOG STRANDED ON THE SIDE OF A VERY RURAL ROAD. THIS IS TOTALLY UNACCEPTABLE AND WHAT I THOUGHT WAS A VERY RELIABLE SUBARU ASCENT HAS GREATLY DISAPPOINTED. PLEASE HELP!!

HAD TWO CHIPS IN THE WINDSHIELD, ONE CRACKED AND HAD TO REPLACE WINDSHIELD. 24 HRS LATER HAD ANOTHER CHIP AND ANOTHER WITHIN A COUPLE OF WEEKS. I ONLY DRIVE ON THE FREEWAY ONCE PER WEEK AND DON'T DRIVE MUCH BECAUSE I WORK FROM HOME. I USED TO DRIVE 60 MILES ON THE FREEWAY EVERY DAY FOR SCHOOL AND WORK WHEN I OWNED A SUBURA IMPREZA (2007) AND OUTBACK (2014) AND NEVER ONCE HAD A CHIP IN THOSE 5 YEARS UNTIL I PURCHASED ASCENT. I EXPRESSED MY CONCERNS AND WAS TOLD BY THE DEALERSHIP THAT THE NEW SUBARUS USE A THINNER GLASS DUE TO THE NEW EYE SIGHT FEATURE AND YOU DO NOT GET THE OPTION TO PURCHASE A THICKER GLASS WINDSHIELD. *TR

THE CAR WAS IN THE USUAL PARKING SPACE WHEN I GO TO WORK. NO HAZARD OR DEBRIS THAT MIGHT HIT THE CAR/ WINDSHIELD BUT TODAY WHEN I GET OFF FROM WORK, MY WINDSHIELD HAS A 30' LINEAR CRACK, EXTENDING FROM THE PASSENGER SIDE UP TO THE MIDDLE OF THE WINDSHIELD. THERE IS NO MARK THAT THE WINDSHIELD IS HIT BY A STONE OR DEBRIS OR HIT BY SOMETHING HARD. I DON'T KNOW WHAT HAPPEN OR HOW IT GOT A CRACK. IT MIGHT BE POSSIBLE THAT THE WINDSHIELD WAS CRACK BY THE DIRECT HEAT OF THE SUN? MAYBE THE WINDSHIELD IS DEFECTIVE ON IT'S OWN AFTER CERTAIN TIME. OUR SUBARU ASCENT WAS PURCHASED ALMOST 23 MONTHS AGO WITH 30K MILEAGE. *TR

WHEN THE CAR IDLES FOR EVEN SHORT PERIODS OF TIME (5 MINUTES) THE INSIDE OF THE CAR WILL START TO SMELL LIKE FUMES (EXHAUST TYPE SMELL). THIS HAPPENS IN ANY ENVIRONMENT (PARKING LOT, OUR DRIVEWAY, RURAL AREA) WHEN THE CAR IS IN PARK AND STILL RUNNING. RARELY HAVE I SMELLED THE FUMES UPON STARTING THE CAR, ALTHOUGH IT HAS HAPPENED BEFORE. THE PROBLEM HAS OCCURRED IN EVERY SEASON AND WITH THE CAR BLOWING OUT WARM, NEUTRAL, AND AIR CONDITIONED AIR. THIS WAS NOTICED VERY SHORTLY AFTER PURCHASING THE CAR IN SEPTEMBER OF 2018. I HAVE TAKEN THE CAR IN TO THE SUBARU DEALERSHIP THREE TIMES AND THEY HAVEN'T BEEN ABLE TO FIND THE ISSUE. THE FIRST TIME THEY WERE ABLE TO DETECT THE SMELL BUT FOUND NO PROBLEM TO CORRECT. THE OTHER TWO TIMES THEY SAID THEY WEREN'T ABLE TO REPLICATE THE SMELL EVEN AFTER LEAVING IT ON FOR AN HOUR. I CAN ELICIT THE SMELL EVERY TIME IF I LET IT RUN FOR A FEW MINUTES WHILE PARKED. OTHERS APPEAR TO BE HAVING THIS ISSUE AS WELL AND ARE BEING TOLD THE SAME THING BY THEIR DEALERSHIPS. I AM VERY CONCERNED ABOUT THIS ISSUE AS MY CHILDREN MAY BE AFFECTED WHEN THEY ARE IN THE CAR.

1ST REPLACEMENT: REPLACED FACTORY WINDSHIELD (7/27/19) DUE TO CRACK FROM TOP RIGHT TO THE MIDDLE OF THE GLASS. 2ND REPLACEMENT: ON THE HIGHWAY ON RAMP AT <55 MPH, A PEBBLE HIT ON THE DRIVERS SIDE TOWARDS THE BOTTOM OF THE OEM (7/27/19) REPLACEMENT WINDSHIELD AND A SUBSTANTIAL CHIP (IMMEDIATE SPIDER CRACK) RESULTED. IN PROCESS OF HAVING THE CHIP FILLED, A 12" CRACK FORMED THAT SPREAD TOWARDS THE EXTERIOR EDGE AND INTERIOR OF THE WINDSHIELD. REPLACED WINDSHIELD ON 3/5/20 (SECOND WINDSHIELD REPLACEMENT IN LESS THAN 8 MONTHS). STILL CONCERNED ABOUT RELIABILITY AND INTEGRITY OF THE OEM/FACTORY WINDSHIELDS THAT ARE INSTALLED ON THE SUBARU ASCENT.