2013 Smart Fortwo

THIS CAR IS AN EV. WATER IN THE BRAKE LIGHT SWITCH, WILL NOT LET THE CAR RECHARGE. WATER AND MUD IN THE 12V POWER CABLE ON THE DRIVERS SIDE OF THE BATTERY PACK HAS CAUSED A 12V POWER CABLE FITTING TO CRACK. BOTH OF THESE PROBLEMS ARE ON THE BOTTOM SIDE OF THE CAR. THESE PROBLEMS WILL NOT LET THE CAR RECHARGE! THIS IS NOT A FLOOD CAR! IT HAS 76,087 MILE ON IT!!!!! MY DEALER IS A JOKE! I HAVE NOT BEEN ABLE TO DRIVE MY FOR 8 MONTHS. ALSO THE KEY FOB IS BROKEN. THIS ALSO WILL NOT LET ME DRIVE MY CAR. I AM STILL PAYING FOR THIS PIECE OF JUNK! (XXXXXX) OWNER. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNS A 2013 SMART FOR TWO. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. IN ADDITION, THE CONTACT NOTICED WHITE SMOKE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS ALSO TOWED TO MERCEDES-BENZ OF SAN FRANSICO DEALER LOCATED AT 500 8TH ST, SAN FRANCISCO, CAWHERE IT WAS DIAGNOSED THAT THE COOLANT DAMAGED THE ENGINE COMPARTMENT AND THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE DEALER REFUSED TO DO THE REPAIR DUE TO NEGLIGENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A TEN PERCENT DISCOUNT. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. *LN UPDATED 9/7/18*JB

ENGINE LIGHT FLASHED BRIEFLY AND WENT OFF. WITHIN ONE MILE ENGINE LOST ALL POWER. AS I SLOWED TO A STOP, A LARGE CLOUD OF STEAM ERUPTED. CAR WAS IN SHOP FOR OVER A MONTH AND MOST OF THE ENGINE WAS REPLACED. NO EXPLANATION OF LACK OF WARNING LAMPS. A SECOND TWO WEEK TRIP TO THE DEALER WAS NEEDED TO RESOLVE ALL THE ISSUES. CAR STILL HAS ENGINE LIGHT ON

I WAS ON THE ONRAMP TO A VERY BUSY HIGHWAY GOING ABOUT 50 MPH SO THAT I COULD MERGE INTO TRAFFIC WITHOUT SLOWING TRAFFIC DOWN. ALL OF A SUDDEN I LOST POWER. I WAS ABLE TO COAST INTO THE RIGHT SHOULDER BEFORE THE VEHICLE LOST IT'S MOMENTUM. LUCKILY I DID NOT CAUSE AN ACCIDENT WITH FAST ONCOMING TRAFFIC. I TURNED THE ENGINE OFF AND TRIED TO RESTART THE CAR ABOUT 2 TO 3 TIMES WITH NO SUCCESS. AFTER ABOUT 5 MINUTES I TRIED AGAIN AND THE CAR STARTED. I MANAGED TO GET ON THE HIGHWAY AND MAKE IT HOME, BUT EVER SINCE THIS INCIDENT I AM TERRIFIED THAT IT WILL HAPPEN AGAIN AND I WILL GET INTO AN ACCIDENT. THE CAR WAS TAKEN IN FOR SERVICE AT THE SMART DEALERSHIP AFTER THIS INCIDENT. IT HAD ALSO BEEN TAKEN IN FOR SERVICE ABOUT ONE MONTH AFTER WE LEASED IT DUE TO THESE INTERMITTENT ISSUES: A LOUD "POPPING" NOISE WHEN SHIFTING INTO REVERSE, NOT GOING INTO REVERSE AND ROLLING AS IF IN NEUTRAL (THE DASHBOARD INDICATOR WOULD SAY THAT THE CAR IS IN NEUTRAL, BUT THE GEAR STICK WAS IN THE REVERSE POSITION),AND NOT ACCELERATING. BOTH TIMES THE CAR WAS TAKEN IN, THE SMART DEALER TOLD US THAT THERE IS NOTHING WRONG WITH THE CAR BECAUSE THEY COULD NOT DUPLICATE THE ISSUES. IT IS AMAZING THAT THEY WOULD OPT TO IGNORE THIS DANGEROUS SITUATION CONSIDERING THAT THIS IS OBVIOUSLY AN ONGOING PROBLEM WITH THE SMART CARS SINCE 2009. ARE THEY WAITING FOR SMART CAR OWNER CASUALTIES BEFORE OFFICIALLY ISSUING A RECALL? *TR