NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
140 reports110,000 miles · Aug 31, 2016
Electrical SystemExterior LightingUnknown Or Other
VEHICLE IN MY GARAGE, FOUND VEHICLE BATTERY BOX AND PASSENGER SEAT FLOODED DUE TO THE AIR CONDITIONING CONDENSATION TUBE JOINT LOCATED IN THE BATTERY BOX DISCONNECTED. VEHICLE WOULD NOT START, VEHICLE WILL NOT START, EVEN AFTER EMPTYING THE WATER FROM THE BATTERY BOX AND RECHARGING THE BATTERY. HAVE A READ MULTIPLE COMPLAINTS…
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VEHICLE IN MY GARAGE, FOUND VEHICLE BATTERY BOX AND PASSENGER SEAT FLOODED DUE TO THE AIR CONDITIONING CONDENSATION TUBE JOINT LOCATED IN THE BATTERY BOX DISCONNECTED. VEHICLE WOULD NOT START, VEHICLE WILL NOT START, EVEN AFTER EMPTYING THE WATER FROM THE BATTERY BOX AND RECHARGING THE BATTERY. HAVE A READ MULTIPLE COMPLAINTS CONCERNING THIS ISSUE ON THE SMART BLOG. POSSIBLE ELECTRIC SHOCK ISSUE AS WELL AS ALL ELECTRICAL AND LIGHTS OUT.
NHTSA ODI #10899842
17,881 miles · Aug 8, 2016
Engine And Engine Cooling
2008 SMART FORTWO PASSION. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE LIGHT AND FUEL TANK PROBLEMS. *SMD THE CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS SHAKING. THE CONSUMER WAS TOLD THE VEHICLE WAS NOT BEING DRIVEN ENOUGH AND THE FUEL IN THE TANK WAS OLD. SEVEN MONTHS LATER, THE CONSUMER RETU…
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2008 SMART FORTWO PASSION. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE LIGHT AND FUEL TANK PROBLEMS. *SMD THE CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS SHAKING. THE CONSUMER WAS TOLD THE VEHICLE WAS NOT BEING DRIVEN ENOUGH AND THE FUEL IN THE TANK WAS OLD. SEVEN MONTHS LATER, THE CONSUMER RETURNED TO THE DEALER FOR THE SAME PROBLEM. THE DEALER STATED AN INSPECTION AT A COST OF $414.00 WOULD BE NEEDED TO DETERMINE THE PROBLEM. AFTER THE INSPECTION, IT WAS DETERMINED THE ENGINE NEEDED TO BE REPLACED AT A COST OF $6,037. *JB
NHTSA ODI #10892481
43,277 miles · Jul 6, 2016
Power Train
WHILE DRIVING CAR WILL DRIVE FINE..STOP TO PARALLEL PARK OR REVERSE...CAR WILL NOT GO INTO REVERSE GEAR..OR DRIVE GEAR.... SHUT CAR OFF TO RESET EVERYTHING THEN CAR WILL NOT START UP FOR AWHILE..... IF AT ALL TAKEN TO SMART CENTER TO NO AVIL CALLED SMART ALL THEY WANT TO DO IS GIVE ME A $500 DOLLAR DISCOUNT ON ANOTHER SMART CA…
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WHILE DRIVING CAR WILL DRIVE FINE..STOP TO PARALLEL PARK OR REVERSE...CAR WILL NOT GO INTO REVERSE GEAR..OR DRIVE GEAR.... SHUT CAR OFF TO RESET EVERYTHING THEN CAR WILL NOT START UP FOR AWHILE..... IF AT ALL TAKEN TO SMART CENTER TO NO AVIL CALLED SMART ALL THEY WANT TO DO IS GIVE ME A $500 DOLLAR DISCOUNT ON ANOTHER SMART CAR... AND NO ANSWER TO THE CURRENT PROBLEM IM HAVING WITH A CURRENT SMART CAR CAR ONLY HAS 43,277 MILES
NHTSA ODI #10883106
42,000 miles · Jun 6, 2016
EngineFire
WITHIN 20 MILES OF THE "CHECK ENGINE" LIGHT COMING ON, THE CATALYTIC CONVERTER OVERHEATED AND SET THE CAR ON FIRE, BURNING THE CAR TO THE GROUND.
NHTSA ODI #10872656
36,000 miles · Jan 19, 2016
EngineFire
TAKATA RECALL. I WAS ON MY WAY HOME FROM WORK AND LOOKED IN MY REAR VIEW MIRROR AND SAW SMOKE. I PULLED OVER TO THE SIDE OF THE ROAD ONLY TO FIND MY CAR WAS BEGINNING TO BE ENGULFED IN FLAMES. THERE WAS NO WARNING, NO PREVIOUS WORK DONE ON THE CAR...NOTHING! I WAS TRAVELING 45 MPH ON THE STREET. THERE WERE NO CHANGES IN MY DRIVI…
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TAKATA RECALL. I WAS ON MY WAY HOME FROM WORK AND LOOKED IN MY REAR VIEW MIRROR AND SAW SMOKE. I PULLED OVER TO THE SIDE OF THE ROAD ONLY TO FIND MY CAR WAS BEGINNING TO BE ENGULFED IN FLAMES. THERE WAS NO WARNING, NO PREVIOUS WORK DONE ON THE CAR...NOTHING! I WAS TRAVELING 45 MPH ON THE STREET. THERE WERE NO CHANGES IN MY DRIVING HABIT OR ANYTHING LIKE THAT. I CALLED THE POLICE AND FIRE DEPT. THEY RESPONDED AND EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT WROTE UP A REPORT AND DETERMINED THAT THE FIRE STARTED IN THE ENGINE AREA. AGAIN, BEFORE THEN, I HAD NO ISSUES WITH THE CAR, ENGINE OR ANYTHING ELECTRICAL. MY LIFE WAS PUT IN DANGER DUE TO THIS FIRE. I REPORTED IT TO MY INSURANCE COMPANY AND IT WAS AN OBVIOUS TOTAL LOSS. I AM ATTACHING A COPY OF THE FIRE REPORT FOR YOUR REVIEW.
NHTSA ODI #10820891
51,000 miles · Oct 6, 2015
EngineFire
TL* THE CONTACT OWNS A 2008 SMART FORTWO. AFTER STOPPING THE VEHICLE, THE CONTACT NOTICED AN ABNORMAL ODOR AND OBSERVED SMOKE AND FLAMES COMING FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE VEHICLE'S INSULATION CAUGHT FIRE ON THE HEAT SHIELD. THE VEHICLE WAS NOT DIAGNOSED OR REPAI…
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TL* THE CONTACT OWNS A 2008 SMART FORTWO. AFTER STOPPING THE VEHICLE, THE CONTACT NOTICED AN ABNORMAL ODOR AND OBSERVED SMOKE AND FLAMES COMING FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE VEHICLE'S INSULATION CAUGHT FIRE ON THE HEAT SHIELD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000...UPDATED 02/01/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
NHTSA ODI #10780222
20,000 miles · Aug 28, 2015
Seat Belts
SEAT BELT LIGHT STAYS ON. CAME ON FOR NO REASON.
NHTSA ODI #10760014
Mileage unknown · Aug 28, 2015
Fuel/propulsion System
FUEL LEAK
NHTSA ODI #10760011
36,500 miles · Jun 29, 2015
Engine
MY 2008 SMART HAS A LITTLE OVER 36,000 MILES ON IT. SINCE AROUND 06/16/2015, THE GEAR SHIFT WOULD GET STUCK AND NOT GO INTO REVERSE OR DRIVE. AFTER A FEW ATTEMPTS, IT WOULD EVENTUALLY GO INTO THE CORRECT GEAR. ON SUNDAY 06/28/2015, REGARDLESS OF NUMBERS OF ATTEMPT, IT ONLY GOES FROM P TO N AND WILL NOT SHIFT TO REVERSE OR DRI…
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MY 2008 SMART HAS A LITTLE OVER 36,000 MILES ON IT. SINCE AROUND 06/16/2015, THE GEAR SHIFT WOULD GET STUCK AND NOT GO INTO REVERSE OR DRIVE. AFTER A FEW ATTEMPTS, IT WOULD EVENTUALLY GO INTO THE CORRECT GEAR. ON SUNDAY 06/28/2015, REGARDLESS OF NUMBERS OF ATTEMPT, IT ONLY GOES FROM P TO N AND WILL NOT SHIFT TO REVERSE OR DRIVE. I PURCHASED THIS CAR THE DAY IT CAME ON THE MARKET IN MAY 2008 AND PICKED IT UP FROM MB OF LAGUNA NIEGUEL. I EVEN PURCHASED AN EXTENDED WARRANTY ON IT (5YRS, 75,000 MILES) WHICH AT THE TIME OF PURCHASE, I WAS TOLD BEGINS AFTER THE INITIAL MANUFACTURE'S WARRENTY EXPIRES. I AM NOW TOLD THE EXTENDED WARRANTY IS ALREADY EXPIRED. HOW DOES A CAR WITH UNDER 36,000 START TO HAVE TRANSMISSION PROBLEMS WHEN ALL IT'S SERVICES WERE COMPLETED BY THE DEALERSHIP AT THE TIME IT WAS REQUIRED?! MB OF BEVERLY HILLS SERVICE ADVISOR (JOHN) TOLD ME THIS MORNIGN IT WOULD TAKE 2-3 WKS BE FORE I CAN TAKE THE CAR IN AND GET A LOANER CAR SO THEY CAN DIAGNOISE THE PROBLEM, WHEN THERE ARE HUNDREDS OF SMART OWNERS WHO HAVE COMPLAINED ABOUT THIS SAME EXACT PROBLEM ON THE WEB. A LEGO CAR WOULD PROBABLY LAST LONGER THAN THIS VEHICLE MADE BY MERCEDES BENZ!!
NHTSA ODI #10730979
24,000 miles · May 31, 2015
Structure
THERE IS A LEAK IN THE SEAL FOR THE GLASS ROOF AND THE BODY, RESULTING IN TWO PROBLEMS; 1- WATER HAS LEAKED INTO THE PASSENGER COMPARTMENT. 2- VERY NOTICEABLE "WIND NOISE" COMING FROM ROOF SEAL AREA. THIS SEAMS CONSISTENT WITH RECALL # 08V-390, HOWEVER, THIS VIN IS NOT INCLUDED IN THAT RECALL. I BELIEVE THE PROBLEM IS THE SA…
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THERE IS A LEAK IN THE SEAL FOR THE GLASS ROOF AND THE BODY, RESULTING IN TWO PROBLEMS; 1- WATER HAS LEAKED INTO THE PASSENGER COMPARTMENT. 2- VERY NOTICEABLE "WIND NOISE" COMING FROM ROOF SEAL AREA. THIS SEAMS CONSISTENT WITH RECALL # 08V-390, HOWEVER, THIS VIN IS NOT INCLUDED IN THAT RECALL. I BELIEVE THE PROBLEM IS THE SAME, AND SHOULD BE INCLUDED WITH RECALL # 08V-390.
NHTSA ODI #10722518
NHTSA investigations
2EA17003 · Engine Compartment Fire
Opened Sep 1, 2017 · Closed Aug 21, 2018
Status: closed (inferred from source dates) · Engine
On April 30, 2018, Mercedes-Benz USA, LLC, (Mercedes-Benz) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in a vehicle fire starting from the engine compartment in 42,781 model year (MY) 2008 and 2009 Smart Fortwo cabrio and coupe vehicles (451 platform).According to Mercedes-Benz?s DIR, ?the rear insulation mat within the engine compartment might deform, deteriorate, loosen and over time, subsequently be able to contact hot components of the exhaust system.This could lead to an ignition of the insulation mat and possible fire in the engine compartment.?The US-specification exhaust system has an external catalytic converter packaged close to the insulation mat, where temperatures in the vicinity of the insulation mat reach high values.Over time, these temperatures can lead to a change in the insulation mat's material characteristics and ultimately allow the material to deform. Depending on the magnitude and the specific location of the deformation, the insulation mat could contact hot components of the exhaust system and ignite.Mercedes-Benz will replace the rear insulation mat on the affected vehicles with the improved mat first implemented in the United States in MY 2010 vehicles.ODI?s analysis of fire incident field data reported to NHTSA and Mercedes-Benz show an increasing trend of non-crash fires in the subject vehicles that begins after 4 years of service and accelerates after 7 years of service.The analysis shows that this trend is driven by fires occurring in the engine compartment.Forensic investigations of fires occurring in the past year identified the insulation mat as a likely or possible cause of most of the fires originating in the engine compartment.This investigation is closed based on Mercedes-Benz insulation mat recall.For more information about field data trends and fire investigations, see the closing resume in the document file for this investigation.
PE16016 · Engine Compartment Fire
Opened Dec 16, 2016 · Closed Nov 20, 2017
Status: closed (inferred from source dates) · Engine
On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-016 to investigate eight complaints alleging incidents of engine compartment fire while driving or shortly after engine shutdown in model year (MY) 2008 through 2009 Smart Fortwo vehicles.The complaints appeared to indicate an increasing trend, with all eight fires occurring since January 2015.As part of PE16-016, ODI analyzed information related to incidents reported to the Office by consumers, analyzed field data and technical information submitted by Mercedes-Benz USA (Mercedes) in response to the PE16-016 information request letter, and analyzed non-crash vehicle fire claim data provided by the Highway Loss Data Institute (HLDI).To date, ODI's analysis of incidents reported by consumers and provided by Mercedes has identified 27 incidents of open flame fires originating in the engine compartments of the subject vehicles, 14 of which were reported to ODI by Vehicle Owner Questionnaires (VOQs) and 18 involving complaints or field reports to Mercedes (5 of the incidents were reported to both ODI and Mercedes).One incident reported to Mercedes includes an allegation of an injury from smoke inhalation.Nineteen (19) of the incidents occurred since January 2015.Mercedes has only investigated 2 of the 27 fire incidents, and the company was unable to identify a vehicle-based cause for either incident.To further assess incident rates and trends, ODI requested fire claim data for the subject vehicles and eight peer vehicles from the Highway Loss Data Institute (HLDI).HLDI collects insurance claim data from companies representing over 80 percent of the market for private passenger vehicle insurance in the United States.ODI?s analysis of the HLDI data, which covered the period from 2010 through late-2016, found that the MY 2008 Fortwo vehicles had a significantly higher claim frequency than its peers and, similar to ODI?s complaint trend, experienced a sharp increase in claims in 2015.This investigation has been upgraded to an Engineering Analysis (EA17-003) to continue to investigate the high frequency and increasing trend of non-crash engine compartment fire incidents in the subject vehicles.The VOQs associated with the opening of this investigation were:10676359, 10780222, 10790017, 10820891, 10872656, 10944676, 10916505, 10924311, 10924637, 10939504, 10945296, 10993895, 11011100, 11011565.