Mercedes-Benz USA has no service centers on Long Island,NY that might fix the recall issue. For a time they were the only Smart Car service provider after Smart Car dealers were abandoned. MB USA currently will not do the recall and offers no reasonable alternative. The issue is potential engine compartment/total vehicle fire …
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Mercedes-Benz USA has no service centers on Long Island,NY that might fix the recall issue. For a time they were the only Smart Car service provider after Smart Car dealers were abandoned. MB USA currently will not do the recall and offers no reasonable alternative. The issue is potential engine compartment/total vehicle fire due to compartment insulation failure. Offers no suggestions for doing the recall service except one MB dealer in CT at one time might be able; if I research them.
NHTSA ODI #11613305
Mileage unknown · Sep 15, 2022
Electrical SystemEngineService BrakesFire
We were driving in Greensboro NC this afternoon on the way to my husbands birthday dinner when off of Bridford? Parkway our 2008 smart car passion for two started malfunctioning all lights flashing on instrument panel & brakes quit & another motorist drove up beside us with window down screaming GET OUT YOUR CAR IS ON FIRE!!! W…
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We were driving in Greensboro NC this afternoon on the way to my husbands birthday dinner when off of Bridford? Parkway our 2008 smart car passion for two started malfunctioning all lights flashing on instrument panel & brakes quit & another motorist drove up beside us with window down screaming GET OUT YOUR CAR IS ON FIRE!!! We managed to stop on side of road at woods & jumped out car was on fire looked like under back tires and engine in back! We grabbed what we could save & ran. 911 was called & fire and police came. 2 Witnesses also to event we have photos & videos. Our car burned all the way down to frame! Total loss! We could have died because we couldnt see the fire behind us under car & if not for the man we may have blown up!!
NHTSA ODI #11484742
Mileage unknown · Oct 9, 2021
EngineUnknown Or OtherFire
Engine fire destroyed vehicle while driving on Interstate at 65 MPH. Vehicle was serviced and maintained per manufacturer maintenance schedule at authorized dealer. No prior issues with vehicle. Vehicle also passed emission check on 09/29/2021 with no OBD error codes reported during inspection. Mileage: 60K
NHTSA ODI #11436171
Mileage unknown · Sep 15, 2021
Engine
I am seeing melted and possible burnt material on the underside of the engine compartment cover and I am concerned for a fire to develop.. i have photos i will send
NHTSA ODI #11433011
190,910 miles · Oct 30, 2020
EngineFire
WAS DRIVING AT 35 MPH AT NIGHT, LIGHTS FLASHED ON/OFF, HER A THUMP AND POP, CAR AND LIGHTS SHUT OFF, THEN A LARGE FIRE ERUPTED IN ENGINE COMPARTMENT. VEHICLE WAS TOTALLY DESTROYED.
NHTSA ODI #11372369
150,000 miles · Jul 16, 2020
EngineFire
WHILE DRIVING ON THE HIGHWAY AND WE NOTICED SUDDEN SMOKE WITHIN THE CAR. THE CAR GOT VERY HOT. WE STOPPED AND OPENED THE ENGINE COMPARTMENT IN THE TRUNK AND NOTICED THAT THE INSULATION MAT IN THE ENGINE COMPARTMENT WAS ON FIRE. WE DID NOT NOTICE ANY CAUSES THAT COULD HAVE LEAD TO THE BURN BESIDES THE MAT ITSELF.
NHTSA ODI #11339750
87,000 miles · May 8, 2020
EngineFire
TL* THE CONTACT OWNED A 2008 SMART FORTWO. THE CONTACT STATED WHILE HER SON WAS DRIVING THE VEHICLE AT 45-55 MPH HE UNEXPECTEDLY SMELLED BURNING PLASTIC IN THE VEHICLE. THE CONTACT'S SON CONTINUED TO DRIVE THE VEHICLE WHEN HE DISCOVERED THE VEHICLE EMITTED SMOKE FROM THE REAR. SHORTLY AFTER COMING TO A COMPLETE STOP THE CONTACT'…
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TL* THE CONTACT OWNED A 2008 SMART FORTWO. THE CONTACT STATED WHILE HER SON WAS DRIVING THE VEHICLE AT 45-55 MPH HE UNEXPECTEDLY SMELLED BURNING PLASTIC IN THE VEHICLE. THE CONTACT'S SON CONTINUED TO DRIVE THE VEHICLE WHEN HE DISCOVERED THE VEHICLE EMITTED SMOKE FROM THE REAR. SHORTLY AFTER COMING TO A COMPLETE STOP THE CONTACT'S SON OPENED THE REAR HATCH AND NOTICED FIRE. THE FIRE WAS EXTINGUISHED WITH A WATER HOSE AND THE FIRE DEPARTMENT WAS NOT CALLED. THERE WERE NO INJURIES. THE VEHICLE WAS TOTALED. THE DEALER WAS NOT NOTIFIED OF THE FIRE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000 THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING) AFTER THE FAILURE OCCURRED.
NHTSA ODI #11323852
Mileage unknown · Feb 5, 2020
Engine
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ SMART FOR TWO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA RECALL NUMBER: 18V273000 (ENGINE AND ENGINE COOLING), AND STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES BENZ OF PALM BEACH, 4000 OKEECHOBEE BLVD, WEST PA…
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TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ SMART FOR TWO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA RECALL NUMBER: 18V273000 (ENGINE AND ENGINE COOLING), AND STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES BENZ OF PALM BEACH, 4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #11307328
126,000 miles · Oct 16, 2019
Engine
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTA…
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TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO LOCAL DEALERS NEAR THE CONTACT. THE FAILURE MILEAGE WAS 126,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #11268998
Mileage unknown · Oct 1, 2019
Engine
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MOTORWORLD MILEONE AUTO GROUP (150 MOTORWORLD DR, WILKES-BARRE,…
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TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MOTORWORLD MILEONE AUTO GROUP (150 MOTORWORLD DR, WILKES-BARRE, PA 18702, (866) 591-7116), BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.
Consequence & remedy
Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.
Additional source detail variants (2)
Engine And Engine Cooling:engine
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.
Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.
Engine And Engine Cooling:exhaust System
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.
Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.
SMART USA IS RECALLING 43 MY 2008 FORTWO 451 VEHICLES. A SINGLE BATCH OF PAINT SENT TO THE COMPANY DID NOT MEET SPECIFICATIONS. A RE-WORK WAS DONE IN THE PLANT USING DIFFERENT FORMULATIONS OF PAINTING MATERIALS. AFTER THE RE-WORK WAS COMPLETED, IT WAS DETERMINED THAT THE COMBINATION OF MATERIALS USED TO REPAINT THE FRAME AND CHASSIS COULD LEAD TO DE LAMINATION OF THE PAINT MATERIALS FROM THE BODY AND FRAME STRUCTURES.
Consequence & remedy
Consequence: SUCH DE LAMINATING CAN TAKE PLACE IN THE AREA OF THE BODY WHERE THE WINDSHIELD AND ROOF HAVE BEEN AFFIXED WITH ADHESIVE, WHICH COULD AFFECT THE ADHESION OF THOSE COMPONENTS TO THE VEHICLE BODY, INCREASING THE RISK OF SEPARATION. THIS COULD CAUSE A CRASH IF THE ROOF OR WINDSHIELD SEPARATED FROM THE VEHICLE WHILE IN MOTION.
Remedy: DEALERS WILL REPAINT THE AFFECTED AREAS TO MEET SPECIFICATIONS. THE RECALL BEGAN ON AUGUST 18, 2008. OWNERS MAY CONTACT SMART USA AT 1-248-648-2451.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA17003 · Engine Compartment Fire
Opened Sep 1, 2017 · Closed Aug 21, 2018
Status: closed (inferred from source dates) · Engine
On April 30, 2018, Mercedes-Benz USA, LLC, (Mercedes-Benz) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in a vehicle fire starting from the engine compartment in 42,781 model year (MY) 2008 and 2009 Smart Fortwo cabrio and coupe vehicles (451 platform).According to Mercedes-Benz?s DIR, ?the rear insulation mat within the engine compartment might deform, deteriorate, loosen and over time, subsequently be able to contact hot components of the exhaust system.This could lead to an ignition of the insulation mat and possible fire in the engine compartment.?The US-specification exhaust system has an external catalytic converter packaged close to the insulation mat, where temperatures in the vicinity of the insulation mat reach high values.Over time, these temperatures can lead to a change in the insulation mat's material characteristics and ultimately allow the material to deform. Depending on the magnitude and the specific location of the deformation, the insulation mat could contact hot components of the exhaust system and ignite.Mercedes-Benz will replace the rear insulation mat on the affected vehicles with the improved mat first implemented in the United States in MY 2010 vehicles.ODI?s analysis of fire incident field data reported to NHTSA and Mercedes-Benz show an increasing trend of non-crash fires in the subject vehicles that begins after 4 years of service and accelerates after 7 years of service.The analysis shows that this trend is driven by fires occurring in the engine compartment.Forensic investigations of fires occurring in the past year identified the insulation mat as a likely or possible cause of most of the fires originating in the engine compartment.This investigation is closed based on Mercedes-Benz insulation mat recall.For more information about field data trends and fire investigations, see the closing resume in the document file for this investigation.
PE16016 · Engine Compartment Fire
Opened Dec 16, 2016 · Closed Nov 20, 2017
Status: closed (inferred from source dates) · Engine
On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-016 to investigate eight complaints alleging incidents of engine compartment fire while driving or shortly after engine shutdown in model year (MY) 2008 through 2009 Smart Fortwo vehicles.The complaints appeared to indicate an increasing trend, with all eight fires occurring since January 2015.As part of PE16-016, ODI analyzed information related to incidents reported to the Office by consumers, analyzed field data and technical information submitted by Mercedes-Benz USA (Mercedes) in response to the PE16-016 information request letter, and analyzed non-crash vehicle fire claim data provided by the Highway Loss Data Institute (HLDI).To date, ODI's analysis of incidents reported by consumers and provided by Mercedes has identified 27 incidents of open flame fires originating in the engine compartments of the subject vehicles, 14 of which were reported to ODI by Vehicle Owner Questionnaires (VOQs) and 18 involving complaints or field reports to Mercedes (5 of the incidents were reported to both ODI and Mercedes).One incident reported to Mercedes includes an allegation of an injury from smoke inhalation.Nineteen (19) of the incidents occurred since January 2015.Mercedes has only investigated 2 of the 27 fire incidents, and the company was unable to identify a vehicle-based cause for either incident.To further assess incident rates and trends, ODI requested fire claim data for the subject vehicles and eight peer vehicles from the Highway Loss Data Institute (HLDI).HLDI collects insurance claim data from companies representing over 80 percent of the market for private passenger vehicle insurance in the United States.ODI?s analysis of the HLDI data, which covered the period from 2010 through late-2016, found that the MY 2008 Fortwo vehicles had a significantly higher claim frequency than its peers and, similar to ODI?s complaint trend, experienced a sharp increase in claims in 2015.This investigation has been upgraded to an Engineering Analysis (EA17-003) to continue to investigate the high frequency and increasing trend of non-crash engine compartment fire incidents in the subject vehicles.The VOQs associated with the opening of this investigation were:10676359, 10780222, 10790017, 10820891, 10872656, 10944676, 10916505, 10924311, 10924637, 10939504, 10945296, 10993895, 11011100, 11011565.
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