NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
140 reports47,000 miles · Apr 13, 2014
Power Train
IN TRAFFIC, ATTEMPTING TO PARALLEL PARK, CAR FAILS TO SHIFT INTO "R" MUST TURN CAR OFF IN MIDDLE OF ROAD, RESTART THREE TIMES TO FINALLY GET CAR TO ENGAGE "R" OR "D" TO MOVE THE CAR SAFELY OUT OF TRAFFIC. 1- THIS HAS HAPPENED TO ME MANY DOZENS OF TIMES, I PREVIOUSLY REPORTED A SIMILAR PROBLEM. 2- I SEE MANY OTHER SIMILAR COMP…
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IN TRAFFIC, ATTEMPTING TO PARALLEL PARK, CAR FAILS TO SHIFT INTO "R" MUST TURN CAR OFF IN MIDDLE OF ROAD, RESTART THREE TIMES TO FINALLY GET CAR TO ENGAGE "R" OR "D" TO MOVE THE CAR SAFELY OUT OF TRAFFIC. 1- THIS HAS HAPPENED TO ME MANY DOZENS OF TIMES, I PREVIOUSLY REPORTED A SIMILAR PROBLEM. 2- I SEE MANY OTHER SIMILAR COMPLAINTS. WHY HAS THERE NOT BEEN A RECALL ISSUED? *JS
NHTSA ODI #10579489
53,000 miles · Apr 10, 2014
Engine
I PURCHASED A 2008 SMART CAR ON 21 OCT 13. THE CHECK ENGINE LIGHT CAME ON AT THE END OF DECEMBER OF 13. I TOOK IT IN TO HONEST 1 TO HAVE IT SERVICED, OIL CHANGED, ALL FLUIDS CHECKED, BRAKES AND ENGINE. I WAS TOLD THAT ALL FLUIDS WERE GREAT AND I PAID THE BILL. THE ENGINE LIGHT WAS STILL ON AND I WENT BACK IN. THE GENTLEMAN …
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I PURCHASED A 2008 SMART CAR ON 21 OCT 13. THE CHECK ENGINE LIGHT CAME ON AT THE END OF DECEMBER OF 13. I TOOK IT IN TO HONEST 1 TO HAVE IT SERVICED, OIL CHANGED, ALL FLUIDS CHECKED, BRAKES AND ENGINE. I WAS TOLD THAT ALL FLUIDS WERE GREAT AND I PAID THE BILL. THE ENGINE LIGHT WAS STILL ON AND I WENT BACK IN. THE GENTLEMAN WORKED ON IT FOR SEVERAL MINUTES AND THEN TURNED IT OFF. ON 30 MAR 14 I WAS DRIVING HOME FROM CHURCH AND THE CAR DIED IN THE MIDDLE OF THE ROAD WITH ALL THE DASH BOARD LIGHTS COMING ON, BY THE GRACE OF GOD I WAS ABLE TO GET OVER TO THE RIGHT SIDE OF THE ROAD WITH OUT INCIDENT. AT THE SMART CAR DEALERSHIP I AM NOW TOLD THAT THE ENGINE HAD NO WATER IN THE RADIATOR, THE HEAD IS CRACKED AND THE ENGINE SEIZED UP. HERE IS THE PROBLEM..... THERE WAS NO CHECK ENGINE LIGHT AND NO HIGH TEMP RADIATOR LIGHT SHOW UP TO SAY THERE WAS A PROBLEM. IF ONE HAD COME ON YOU CAN BE SURE THAT I WOULD HAVE HAD IT LOOKED INTO. I NOW HAVE TO BUY A USED ENGINE AND MY CONCERN IS THAT THIS COULD HAPPEN AGAIN. *TR
NHTSA ODI #10579034
43,000 miles · Apr 7, 2014
Exterior LightingPower TrainService Brakes
THE CAR JUST SHUTS OFF AT ANYTIME WHILEDRIVING IN D YOUR JUST A SITTING DUCK CANT USE GEAR TO UNLOCK TRAMMISSION SO IT COULD BE MOVED OUT OF WAY OF ON COMMING TRAFFIC, THERES NO WARNING THE CARS IS IN THE SHOP NOW, THIS HAS HAPPEN TO OTHER SMART FORTWO OWNERS, ITS A DEATH TRAP WATING TO HAPPEN NEEDS TO BE FIXED BEFORE MORE PEOPL…
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THE CAR JUST SHUTS OFF AT ANYTIME WHILEDRIVING IN D YOUR JUST A SITTING DUCK CANT USE GEAR TO UNLOCK TRAMMISSION SO IT COULD BE MOVED OUT OF WAY OF ON COMMING TRAFFIC, THERES NO WARNING THE CARS IS IN THE SHOP NOW, THIS HAS HAPPEN TO OTHER SMART FORTWO OWNERS, ITS A DEATH TRAP WATING TO HAPPEN NEEDS TO BE FIXED BEFORE MORE PEOPLE LOSE THERE LIFE, LOOK AT GM .54CENT COULD HAVE SAVED MANY LOSE LIVES. PLEASE HELP THE PUBLIC,, *TR
NHTSA ODI #10577830
82,500 miles · Apr 6, 2014
Electrical SystemPower Train
WHILE DRIVING AT NIGHT AT ABOUT 45 MILES PER HOUR, I WAS SHIFTING INTO FIFTH GEAR AND THE CAR JUST WENT BLANK. THE LIGHTS WENT OUT AND ALL NOISE CEASED TO EXIST. AT FIRST IT WAS A BIT OF A SHOCK, SO I IMMEDIATELY PULLED OFF OF THE ROAD ONTO THE DIRT. LUCKILY THERE WERE NO CARS AROUND AS THE SUDDEN LOSE OF POWER COULD HAVE CAUSED…
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WHILE DRIVING AT NIGHT AT ABOUT 45 MILES PER HOUR, I WAS SHIFTING INTO FIFTH GEAR AND THE CAR JUST WENT BLANK. THE LIGHTS WENT OUT AND ALL NOISE CEASED TO EXIST. AT FIRST IT WAS A BIT OF A SHOCK, SO I IMMEDIATELY PULLED OFF OF THE ROAD ONTO THE DIRT. LUCKILY THERE WERE NO CARS AROUND AS THE SUDDEN LOSE OF POWER COULD HAVE CAUSED SOMEONE TO RUN INTO ME, AS I HAD NO LIGHTS. AFTER LOOKING AROUND THE INSDE OF THE CAR I NOTICED THAT THE KEY WAS IN THE OFF POSITION. THE KEY ON THIS CAR IS IN THE MIDDLE CONSOLE, RIGHT NEXT TO THE GEAR SHIFT SELECTOR. I DETERMINED THAT UPON SHIFTING MY JACKET SLEEVE HAD BRUSHED AGAINST THE KEY, AND BECUASE THE KEY IS SO EASY TO TURN OFF FROM THE ON POSITION, THE KEY JUST TURNED OFF WHILE DRIVING. THIS WAS THE FIRST OCCURRANCE OF THIS, AS IT HAPPEND ONE MORE TIME. I HAVE HAD TO REMEMBER NOT TO LEAVE MY HAND DOWN BY THE SHIFT LEVER, IN FEAR OF TURNING OFF THE KEY WITHOUT KNOWING IT. *TR
NHTSA ODI #10577754
41,547 miles · Apr 3, 2014
Structure
ON FRIDAY, MARCH 28, 2014, AT APPROXIMATELY 4:00 PM WHILE DRIVING HOME FROM WORK (US DEPT OF TRANSPORTATION), THE LATCHES THAT HOLDS THE FRONT HOOD DOWN IN THE CAR BROKE AND THE HOOD FLEW INTO THE STREET. LUCKILY THERE WERE NO CARS BEHIND OR BESIDE ME AT THE TIME. I HAD TO PULL MY CAR TO THE SHOULDER OF ROAD AND WALK ABOUT 25 F…
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ON FRIDAY, MARCH 28, 2014, AT APPROXIMATELY 4:00 PM WHILE DRIVING HOME FROM WORK (US DEPT OF TRANSPORTATION), THE LATCHES THAT HOLDS THE FRONT HOOD DOWN IN THE CAR BROKE AND THE HOOD FLEW INTO THE STREET. LUCKILY THERE WERE NO CARS BEHIND OR BESIDE ME AT THE TIME. I HAD TO PULL MY CAR TO THE SHOULDER OF ROAD AND WALK ABOUT 25 FEET TO RETRIEVE THE HOOD IN THE ROAD WHICH CAUSE PAINT DAMAGES TO THE CAR. THIS WAS VERY FRIGHTENING FOR ME. THIS IS TRULY A SAFETY ISSUE THAT NEEDS TO BE RESOLVED AND RECALLED. I BROUGHT THE CAR ABOUT EIGHT MONTHS AGO. I CALLED THE DEALERSHIP (MERCEDES-BENZ OF CATONSVILLE) THAT HAS SERVICED MY CAR IN THE PAST TO REPORT THE INCIDENT AND WAS INSTRUCTED TO BRING THE CAR INTO THE SHOP THE NEXT DAY. THE INCIDENT WAS DISCUSSED WITH THE SALES MANAGER AND GENERAL MANAGER, I WAS INFORMED THAT THESE TYPES OF CARS HAVE THIS PROBLEM. THEY HAVE NOT SERVICED MANY, BUT SERVICES HAVE BEEN PERFORMED ON THESE TYPES OF CARS. THE HOOD LATCHES ARE MADE OF PLASTIC AND ITS A "WEAR/TEAR" ISSUE. MY WARRANTY INSURANCE COVERED THE PLASTIC LATCHES, BUT I HAD TO PAY A DEDUCTIBLE. THE SERVICE DEPARTMENT IDENTIFIED THE PROBLEM AND RESOLVED THE ISSUE BY MOUNTING (4) NEW PLASTIC LOCKING MECHANISMS (PART NUMBER SMT 451-757-01-01-C22A). I AM AFRAID THAT THIS ISSUE WILL HAPPEN AGAIN IN TIME AND SOMEONE WILL NOT BE AS LUCKY TO AVOID AN ACCIDENT OR FATAL INCIDENT. THIS NEEDS TO BE INVESTIGATED ASAP. *TR
NHTSA ODI #10577127
27,000 miles · Apr 3, 2014
Power Train
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO REVERSE GEAR AND THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,000 AND THE CURRENT MILEAGE WAS 29…
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TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO REVERSE GEAR AND THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,000 AND THE CURRENT MILEAGE WAS 29,942.
NHTSA ODI #10577091
63,000 miles · Mar 3, 2014
Power Train
PUT CAR INTO REVERSE. DISPLAY WOULD NOT SHOW REVERSE NOR WOULD IT GO INTO REVERSE. I TURNED CAR OFF, WAITED UNTIL COMPUTER RESET THEN TURNED THE KEY. CAR SEQUENCED THROUGH THE GEARS TO 'RELEARN' THE SEQUENCE. I STARTED THE CAR AND IT STILL WON'T FIND THE REVERSE GEAR. THIS IS EXTREMELY DANGEROUS. CLUTCH WAS REPLACED BY DEALER 5 …
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PUT CAR INTO REVERSE. DISPLAY WOULD NOT SHOW REVERSE NOR WOULD IT GO INTO REVERSE. I TURNED CAR OFF, WAITED UNTIL COMPUTER RESET THEN TURNED THE KEY. CAR SEQUENCED THROUGH THE GEARS TO 'RELEARN' THE SEQUENCE. I STARTED THE CAR AND IT STILL WON'T FIND THE REVERSE GEAR. THIS IS EXTREMELY DANGEROUS. CLUTCH WAS REPLACED BY DEALER 5 MONTHS AGO AND SOFTWARE WAS UPGRADED. *TR
NHTSA ODI #10566887
39,457 miles · Feb 18, 2014
Engine
TL* THE CONTACT OWNS A 2008 SMART FORTWO PASSION CONVERTIBLE. THE CONTACT STATED WHILE DRIVING HIGHWAY SPEEDS, THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ENGINE WIRING HARNESS WAS TOUCHING THE BODY OF THE VEHICLE CAUSING A SHORT CIRCUIT. IN ADDITION, THE …
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TL* THE CONTACT OWNS A 2008 SMART FORTWO PASSION CONVERTIBLE. THE CONTACT STATED WHILE DRIVING HIGHWAY SPEEDS, THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ENGINE WIRING HARNESS WAS TOUCHING THE BODY OF THE VEHICLE CAUSING A SHORT CIRCUIT. IN ADDITION, THE CONTACT MENTIONED THAT THE ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT ONE OF THE CYLINDER VALVES BURNED CAUSING THE FAILURE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,457 AND THE CURRENT MILEAGE WAS 48,500.
NHTSA ODI #10564801
30,000 miles · Jan 29, 2014
Engine
DRIVING ON I - 10 DOWN BY PALM SPRINGS. THE CAR STARTED TO SLOW DOWN, SHIFTED TO 4TH GEAR. SOON AFTER THE CAR SLOWED DOWN MORE AND PULLED OVER. THE ENGINE STOPPED AND WASN'T ABLE TO RESTART IT. HAD THE CAR TOWED TO SMART RIVERSIDE, WHERE THEY SAID THE ENGINE HAD OVER HEATED AND BLEW OUT THE ENGINE. THERE WERE NO WARNING THA…
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DRIVING ON I - 10 DOWN BY PALM SPRINGS. THE CAR STARTED TO SLOW DOWN, SHIFTED TO 4TH GEAR. SOON AFTER THE CAR SLOWED DOWN MORE AND PULLED OVER. THE ENGINE STOPPED AND WASN'T ABLE TO RESTART IT. HAD THE CAR TOWED TO SMART RIVERSIDE, WHERE THEY SAID THE ENGINE HAD OVER HEATED AND BLEW OUT THE ENGINE. THERE WERE NO WARNING THAT THE ENGINE WAS GETTING TOO HOT. ALL FLUIDS WERE CHECKED, PRIOR TO THE INCIDENT. *TR
NHTSA ODI #10562121
71,350 miles · Nov 19, 2013
Power TrainCrashInjury
THE 2008 SMART CAR, HAS BEEN CONSISTENTLY, SHIFTING INTO NEUTRAL, WHILE DRIVING, USUALLY, WHEN ENTERING, OR EXITING A HIGHWAY, OR AT AN INTERSECTION (SPEED CHANGES). THE CAR SHIFTS INTO NEUTRAL, AND THEN USUALLY SHUTS DOWN, CAUSING THE VEHICLE TO BE REAR ENDED, FROM UNSUSPECTING DRIVERS BEHIND THIS VEHICLE..THE PROBLEM STARTED W…
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THE 2008 SMART CAR, HAS BEEN CONSISTENTLY, SHIFTING INTO NEUTRAL, WHILE DRIVING, USUALLY, WHEN ENTERING, OR EXITING A HIGHWAY, OR AT AN INTERSECTION (SPEED CHANGES). THE CAR SHIFTS INTO NEUTRAL, AND THEN USUALLY SHUTS DOWN, CAUSING THE VEHICLE TO BE REAR ENDED, FROM UNSUSPECTING DRIVERS BEHIND THIS VEHICLE..THE PROBLEM STARTED WHEN THE CAR, WOULD NOT SHIFT INTO REVERSE, WHILE PARKED..SMART OFFERED A SOFTWARE FIX, TO ADDRESS THAT ISSUE. HAD THAT DONE, THEN PROBLEM PROGRESSED, TO SHIFTING TO NEUTRAL WHILE DRIVING, AND STALLING OUT...AT TIMES CAR, WOULD RESTART, BUT IT WOULD NOT SHIFT INTO GEAR, INDICATING ONLY A FLASHING NEUTRAL POSITION. AT TIMES, CAR WOULD NOT START AT ALL, BECAUSE WOULD NOT KNOW WHAT GEAR IT WAS IN...IF WAITED 10-20 MINUTES, OR SEVERAL HOURS, IT MIGHT RESTART, AND SHIFT, FOR A SHORT PERIOD, BEFORE IT DID THE SAME THING AGAIN...APPARENTLY IT'S A COMMON PROBLEM, WITH THE SMART CAR FORUMS, FULL OF COMPLAINTS, ABOUT THE 2008 YEAR, WITH SMART CO., AT TIMES, AUTHORIZING REPAIRS, AND REPLACEMENT WITH 2009 MECHANISMS, THAT DO NOT HAVE THE SAME PROBLEMS AS THE 2008 MODEL YEAR. THERE SHOULD DEFINITELY BE A RECALL FOR THE 2008 SMART CAR, MODEL YEAR, BEFORE SOMEONE IS KILLED, ENTERING, EXITING A HIGHWAY, AT A RAILROAD CROSSING, OR AT AN INTERSECTION, WHERE THE CAR, SHIFTS INTO NEUTRAL, WON'T SHIFT OUT, AND SHUTS OFF... THANK YOU *TR
NHTSA ODI #10552991
NHTSA investigations
2EA17003 · Engine Compartment Fire
Opened Sep 1, 2017 · Closed Aug 21, 2018
Status: closed (inferred from source dates) · Engine
On April 30, 2018, Mercedes-Benz USA, LLC, (Mercedes-Benz) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in a vehicle fire starting from the engine compartment in 42,781 model year (MY) 2008 and 2009 Smart Fortwo cabrio and coupe vehicles (451 platform).According to Mercedes-Benz?s DIR, ?the rear insulation mat within the engine compartment might deform, deteriorate, loosen and over time, subsequently be able to contact hot components of the exhaust system.This could lead to an ignition of the insulation mat and possible fire in the engine compartment.?The US-specification exhaust system has an external catalytic converter packaged close to the insulation mat, where temperatures in the vicinity of the insulation mat reach high values.Over time, these temperatures can lead to a change in the insulation mat's material characteristics and ultimately allow the material to deform. Depending on the magnitude and the specific location of the deformation, the insulation mat could contact hot components of the exhaust system and ignite.Mercedes-Benz will replace the rear insulation mat on the affected vehicles with the improved mat first implemented in the United States in MY 2010 vehicles.ODI?s analysis of fire incident field data reported to NHTSA and Mercedes-Benz show an increasing trend of non-crash fires in the subject vehicles that begins after 4 years of service and accelerates after 7 years of service.The analysis shows that this trend is driven by fires occurring in the engine compartment.Forensic investigations of fires occurring in the past year identified the insulation mat as a likely or possible cause of most of the fires originating in the engine compartment.This investigation is closed based on Mercedes-Benz insulation mat recall.For more information about field data trends and fire investigations, see the closing resume in the document file for this investigation.
PE16016 · Engine Compartment Fire
Opened Dec 16, 2016 · Closed Nov 20, 2017
Status: closed (inferred from source dates) · Engine
On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-016 to investigate eight complaints alleging incidents of engine compartment fire while driving or shortly after engine shutdown in model year (MY) 2008 through 2009 Smart Fortwo vehicles.The complaints appeared to indicate an increasing trend, with all eight fires occurring since January 2015.As part of PE16-016, ODI analyzed information related to incidents reported to the Office by consumers, analyzed field data and technical information submitted by Mercedes-Benz USA (Mercedes) in response to the PE16-016 information request letter, and analyzed non-crash vehicle fire claim data provided by the Highway Loss Data Institute (HLDI).To date, ODI's analysis of incidents reported by consumers and provided by Mercedes has identified 27 incidents of open flame fires originating in the engine compartments of the subject vehicles, 14 of which were reported to ODI by Vehicle Owner Questionnaires (VOQs) and 18 involving complaints or field reports to Mercedes (5 of the incidents were reported to both ODI and Mercedes).One incident reported to Mercedes includes an allegation of an injury from smoke inhalation.Nineteen (19) of the incidents occurred since January 2015.Mercedes has only investigated 2 of the 27 fire incidents, and the company was unable to identify a vehicle-based cause for either incident.To further assess incident rates and trends, ODI requested fire claim data for the subject vehicles and eight peer vehicles from the Highway Loss Data Institute (HLDI).HLDI collects insurance claim data from companies representing over 80 percent of the market for private passenger vehicle insurance in the United States.ODI?s analysis of the HLDI data, which covered the period from 2010 through late-2016, found that the MY 2008 Fortwo vehicles had a significantly higher claim frequency than its peers and, similar to ODI?s complaint trend, experienced a sharp increase in claims in 2015.This investigation has been upgraded to an Engineering Analysis (EA17-003) to continue to investigate the high frequency and increasing trend of non-crash engine compartment fire incidents in the subject vehicles.The VOQs associated with the opening of this investigation were:10676359, 10780222, 10790017, 10820891, 10872656, 10944676, 10916505, 10924311, 10924637, 10939504, 10945296, 10993895, 11011100, 11011565.