2008 Smart Fortwo

The contact owns a 2008 Smart Fortwo. The contact received notification of NHTSA Campaign Number: 18V273000(Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the contact noticed there was smoke coming from the engine. The contact stated that the vehicle had caught on fire. No warning lights illuminated. The contact exited the vehicle quickly and entered a mechanic shop and a mechanic put on safety gloves to extinguish the fire with a fire hose. The fire was able to be extinguished by the mechanic. The mechanic mentioned that the insulation mat detached from the vehicle and caught on fire. No injuries were sustained. A fire report was not filed since the fire department was not at the scene. A Police report was not filed. The vehicle was towed to the contact's parents' home where it remained. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. Parts Distribution Disconnect

The contact's mother owns a 2008 Smart ForTwo. The contact received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling). The local dealer was notified of the recall but informed the contact that the recall could not be serviced at their location. The manufacturer was notified of the failure and referred the contact to a dealer that was 180 miles away. The manufacturer was informed that the owner of the vehicle was elderly and would not be able to travel that far a distance yet was offered no additional assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2008 Smart ForTwo. The contact received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer suggested that the vehicle be towed to another local dealer. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2008 Mercedes-Benz Smart ForTwo. The contact received a notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling). The parts were available; however, the dealer list the manufacturer provided that the recall repair instructions were not available. The contact called multiple dealers however services could not be provided. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2008 Mercedes-Benz Smart ForTwo. The contact stated while parking the vehicle, there was smoke coming from the engine compartment. The vehicle was on fire under the hood. The fire department was called to the scene and the fire was extinguished. A fire report was filed. The vehicle was not towed. There was no injury sustained. There was no warning light illuminated. Upon investigation, the contact associated the failure with NHTSA campaign number: 18V273000 (Engine and Engine Cooling). The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.

TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). FRANK FLETCHER IMPORTS (3111 E 32ND ST, JOPLIN, MO 64804, (417) 297-0821) WAS CONTACTED AND IT WAS STATED THAT THE DEALER WAS UNABLE TO PROVIDE THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE JACKIE COOPER IMPORTS (9393 S MEMORIAL DR, TULSA, OK 74133, (918) 615-2185) A TWO AND A HALF HOUR DRIVE AWAY. THE CONTACT WAS INFORMED THAT A THE VEHICLE WAS ELIGIBLE FOR PICKUP AND THAT A REPRESENTATIVE WOULD CALL TO MAKE THE ARRANGEMENTS WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF CINCINNATI (8727 MONTGOMERY RD, CINCINNATI, OH 45236, (513) 984-9000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT EXPERIENCED THE FAILURE LISTED IN THE RECALL THREE YEARS AGO. THE MANUFACTURER WAS CONTACTED AND REFUSED TO PAY FOR THE REPAIRS, STATING THAT THE CONTACT FAILED TO MAINTAIN THE VEHICLE AT A DEALER. THE DEALER (KEELER MOTOR CAR COMPANY, 1111 TROY SCHENECTADY RD, LATHAM, NY 12110) WAS CONTACTED; HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 48,000.

2008 SMART FORTWO PASSION. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE LIGHT AND FUEL TANK PROBLEMS. *SMD THE CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS SHAKING. THE CONSUMER WAS TOLD THE VEHICLE WAS NOT BEING DRIVEN ENOUGH AND THE FUEL IN THE TANK WAS OLD. SEVEN MONTHS LATER, THE CONSUMER RETURNED TO THE DEALER FOR THE SAME PROBLEM. THE DEALER STATED AN INSPECTION AT A COST OF $414.00 WOULD BE NEEDED TO DETERMINE THE PROBLEM. AFTER THE INSPECTION, IT WAS DETERMINED THE ENGINE NEEDED TO BE REPLACED AT A COST OF $6,037. *JB

2008 SMART FOURTWO PASSION. 25,380 MILES. CAR FAILED TO START. TOWED TO DEALERSHIP AND WAS INFORMED THAT THE CYLINDER HEAD HAD CRACKED. ENGINE HAD TO ESSENTIALLY BE COMPLETELY REBUILT. INITIAL COST ESTIMATE WAS OVER $6000. AFTER MUCH HAGGLING IT WAS LOWERED TO $3000. NOTE THE SMART WARRANTY IS 2 YEARS, 24,000 MILES. *TR