2008 Scion Tc

I OWN A 2008 SCION TC WHICH THAT IS DRIVEN BY MY SON AND HAVE 2 COMPLAINTS WHICH I FEEL ARE SAFETY DEFECTS. UPON TAKING IT IN FOR REPAIRS ON 6/16/10 WE ADVISED THE SERVICE ADVISOR AT TOYOTA OF HOLLYWOOD (FL) THAT THE FRONT GRILL FELL OFF AFTER HITTING A BUMP IN THE ROAD. THE SERVICE ADVISOR TOLD US THAT WE SHOULD REPAIR THIS OURSELVES SINCE HE DIDN'T WANT TOYOTA TO BE LIABLE IF IT FELL OFF AGAIN. SHOULDN'T THEY BE LIABLE IN THE FIRST PLACE SINCE THEY ARE THE MANUFACTURER OF THE VEHICLE? SECONDLY, WHILE MY SON WAS DRIVING ON I-95 LAST WEEK (7/1/10), THE HATCHBACK POPPED OPEN WHILE DRIVING AT A SPEED OF APPROXIMATELY 55 MPH. WHEN HE ARRIVED HOME, WE NOTICED THAT THE LATCH TO THE HATCHBACK WAS VERY LOOSE AND HELD TOGETHER BY 2 WORN OUT SCREWS. I CONTACTED THE SERVICE MANAGER AT TOYOTA OF HOLLYWOOD FOR A RESOLUTION TO THIS MATTER AND HAVE NOT YET RECEIVED A RETURN PHONE CALL. *TR

WHILE DRIVING ON THE BELTWAY (495 NORTH), MY SCION TC MOONROOF SHATTERED AND THE GLASS FELL ON ME AND ON THE INSIDE OF THE CAR. MY MOONROOF WAS FULLY OPENED AT THE TIME. NEITHER THE DEFLECTOR NOR THE STATIONARY MOONROOF (WHICH IS LOCATED ABOVE THE BACKSEAT) SHATTERED BUT ONLY THE RETRACTABLE MOONROOF. THERE WAS NO IMPACT FROM INSIDE THE CAR THAT CAUSED THE MOONROOF TO SHATTER NOR DID I HEAR OR SEE ANY ROCK OR DEBRIS HIT THE OUTSIDE OF THE CAR BEFORE IT SHATTERED AND EXPLODED INTO THE CAR. I WAS DRIVING ON THE HIGHWAY AND HEARD A LOUD EXPLOSION OF GLASS WHICH WAS FALLING ALL AROUND ME. I PULLED OVER TO FIGURE OUT WHAT HAPPENED AND THEN I IMMEDIATELY CALLED THE SALESPERSON WHO SOLD ME THE CAR. I PURCHASED THE CAR NEW IN MAY 2008 FROM LAUREL TOYOTA/CARMAX. THIS WAS THE ONLY TIME THAT THIS OCCURRED. I TOOK THE CAR TO THE DEALERSHIP THE NEXT DAY. THE SERVICE MANAGER LOOKED AT THE MOONROOF AND TOLD ME IT WAS AN INSURANCE MATTER. HE NEVER ASKED ME WHAT HAPPENED; HE ONLY LOOKED AT THE MOONROOF. I WAS VERY CONCERNED ABOUT THE SAFETY ISSUE OF HAVING A MOONROOF EXPLODE FOR NO REASON SO I INSISTED ON SEEING THE GENERAL MANAGER OF CARMAX LAUREL. HE SHOWED CONCERN AND WANTED TO RULE OUT ANY SAFETY HAZARD SO HE SAID HE WOULD HAVE A TOYOTA REPRESENTATIVE COME AND LOOK AT THE CAR TO SEE IF THERE WAS A DEFECT. THE TOYOTA REPRESENTATIVE IS SCHEDULED TO LOOK AT MY CAR SOMETIME TODAY BUT I WAS TOLD BY CARMAX THAT I WAS NOT ALLOWED TO MEET WITH THE REP BECAUSE HE ONLY DEALS WITH THE DEALERSHIP AND NOT THE CUSTOMER. I TOLD THEM THAT WAS UNFORTUNATE BECAUSE THE REP WOULD NOT BE ABLE TO MAKE A DETERMINATION WITHOUT SPEAKING TO THE PERSON WHO HAD A FIRST-HAND ACCOUNT OF WHAT HAPPENED. I AM WAITING TO HEAR FROM TOYOTA/SCION ABOUT THEIR DECISION TO ADDRESS THE SAFETY ISSUE CONCERNING MY 2008 SCION TC. *TR