2021 RAM Promaster

My van began making a loud squeaky sound, louder at low speeds and less at higher speeds. It sounded like it was coming from the wheels or undercarriage. There were no dash warning lights, alarms, or any other indicator of a serious issue. I drove the van around town for a few days approximately 30 miles. The van is heavy and I live in a hilly area, so I use the parking brake fairly often. I applied the parking brake within that week on an incline, and when I released the parking brake and drove forward, the squeak was louder then ever, so much so, people stared. There were no error or warning message on the dash or elsewhere. The parking brake indicator had come on normally while engaged and went off when it was released. I drove it directly to the local Ram dealer, as it seemed worse, hoping it was just in need of minor lubrication. It had just been serviced at the same dealer a few months earlier and I was told "it was like new with its low 12,500 miles". I explained the new noise and that I didn't want to cause damage by driving it, although there were no warning lights on. My van is still under the original warranty for a few more months. Even though they were booked, an employee went out and felt by the rear driver's side wheel and said it was really hot and likely a frozen brake caliper. They were able to fit me in and discovered the parking brake was frozen, which was causing the noise. They ordered the parts to repair, disengaged the parking brake, and said it was safe to drive as the main brakes were a separate system. They said not to apply the parking brake again as it would hang up as before. -The dealer ordered the parts over a month ago, but said the brake parts are not only on back order, but with no estimated shipping date, meaning they aren't even manufacturing them. -I am driving without a parking brake in a heavy vehicle in a hilly area with no pending solution and heading into winter weather. This is a safety issue! Please help ASAP.

While preparing for a trip, I noticed the upper kitchen cabinetry is detaching from the ceiling and in danger of falling. This section is part of the cabinetry housing the microwave. The detaching cabinet has a glass plate attached to the bottom as a heat guard for the stove directly below it. The stove also has a glass top. It has the potential to injury an occupant both by its weight and glass breakage during travel or when stationary. Occupants can be sitting directly across from the cabinet on the couch which has seat belts. There is a 16 inch aisle between the stove top and the edge of the couch. I'm not sure if this is the appropriate type of safety issue for your agency, but I felt it could surely injure occupants in the kitchen area.

The component that failed/malfunctioned is the CV axle, the part is no longer available for inspection. The safety risk posed is loss of control of the vehicle, subsequent damage to other vital steering and stability parts such as the wheel bearings, axles, alignment, and lower ball joint. The problem has been confirmed by a RAM dealership, and corrected under an extended warranty. The component has not been inspected outside of the RAM dealership technicians and potentially the warranty provider. There were no warning lights or indicators from the computer/OBD. Physical symptoms and signs included uncontrollable vehicle shaking/vibration, and difficulty maintaining control at high speeds. Other symptoms/signs may include the frequent need for realignment, and unique tire tread wear patterns. Symptoms appeared around 58,000 original miles. With a fleet of these vans, this problem has been noted more than once.

The contact owns a 2021 Jayco Swift RV built on a 2021 Ram Promaster 3500 Chassis. The contact stated that while driving downhill at an undisclosed speed, the transmission failed to shift out of low gear, and the RPMS were significantly high. The vehicle was taken to the dealer, where it was determined that the motorhome standard weight had exceeded the transmission and engine capacity. The contact stated that the only equipment that was added to the RV standard weight was a spare tire. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

This unit will not go up hills. The RPM are 5-6 and the speed is only 40mph Semi trucks pass us going up hills We cannot drive speeds beyond 55-60 mph with highway driving This causes a danger to ourselves and the drivers around us. The backup of traffic is not safe. The dodge ram dealership advised us the unit is not road ready for hills because of its weigh. Can you access the safety of this unit

The driver was driving uphill when his RAM ProMaster suddenly lost power and rolled back down the hill, hitting a tree and stopping. During this time, the driver had absolutely no control over the vehicle, and the brakes didn’t work at all. The driver attempted to steer the vehicle, pumped the brakes, turned the key, and pulled the emergency brake, but nothing worked. Internal and external cameras captured the entire event. Will provide video upon request, cannot upload.

There were two recalls for the Carefree Awning unexpectedly deploying on Winnebago Travato camper vans. I recently went in for the 2nd recall and after completing it, the awning failed when the shop was testing it after completing the recall. Recall letter arrived on April 8th and called my dealer (McLain’s in Denton) on April 9th, and they ordered parts. They texted on June 13th to say the parts had arrived. I called and scheduled the first slot. I arrived on Jun 24th at 9am. By early afternoon, the lead tech came to visit me and said this recall was very complicated, and it appeared it would not be complete that day. My wife drove the 80+ mile round trip to pick me up that afternoon. On Tuesday (6/25) about mid-day they called and said they were done, but when testing it, the awning shot out at high speed. They said the wedge had been installed, which was supposed to prevent this issue, so I don’t understand how it failed. They said there were ordering a new motor. I sent emails to both Winnebago and Carefree to alert them to this failure and ask that they investigate how this recall did not solve the issue of awning deployment from a broken gear. Winnebago responded, "We would recommend McClain's review this issue with our tech support. If the awning recall is done properly, this should not happen. The recall remedy has been thoroughly tested and approved by NHTSA.” I replied to them and ask them to reach out to McClain’s and do a thorough investigation. On Wednesday (6/26), I checked with McLain’s, and they said they were still waiting for Winnebago to approve the replacement motor. Friday (6/28). I got a text at 9am saying the part arrived. Carefree did respond and said they would need a photo of the wedge installation to make sure it was done correctly. Winn and Carefree should be taking this more seriously and investigating. They completed it and I picked it up on Sat (6/29). It is working, but I have no confidence they fixed the root issue.