2021 RAM Promaster

While driving, the vehicle experienced a sudden and complete loss of motive power without warning. The driver coasted off the road into a swale and required a tow to an authorized RAM dealer, December 9 2025 to CDJR of Tampa Bay, Tampa FL. The dealer initially indicated the failure was covered under Recall 44A, then changed their position and characterized it as a powertrain warranty repair. Following that repair the vehicle was returned immediately in January 2026 when it would not engage reverse. In May 2026 the vehicle experienced a CV joint failure at 20,411 miles — approximately 1,000 miles after the January repair. The RAM ProMaster 3500 is front wheel drive and CV joints connect directly to the transmission. The recurring failures following the repair present a serious safety concern. The December repair receipt is 10 pages and January is 5 the unit is currently at an authorized mopar shop. Please let us know if you require those receipts.

The contact owns a 2021 Ram 3500 Promaster. The contact received notifications of NHTSA campaign numbers: 25V552000 (BACK OVER PREVENTION) and 25V552000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that he is unable to rent the vehicles due to the recall.

The contact owns a 2021 Ram 3500 Promaster. The contact received notifications of NHTSA campaign numbers: 25V552000 (BACK OVER PREVENTION) and 25V552000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that he is unable to rent the vehicles due to the recall.

12/2020 First the TPS sensor failed at 1,000 miles and almost caused an accident. Would not go over 25mph, was shifting hard, and the service engine light was on. Verified and replaced at dealership. Second, the rear view camera stopped working while backing up and almost caused an accident - no back windows - major safety issue. Replaced by me as they have no replacement for it even though its under recall. No warnings. Third, the transmission was shifting hard and fell out while I was driving on the freeway at 55,000. Damaged transmission and crankshaft and joints. Verified and replaced at dealership. No warnings, no lights Fourth, the transmission bolt was found loose, hard shifts, and has an internal breakdown at 71,000 miles. Verified first by independent shop - they tightened the bolt for me and is now sitting at the dealership waiting on another transmission that has been verified and approved under warranty. No warnings, no lights

I have had ongoing issues with the backup camera not related to current recall 25v-552. The image on the dash screen would flip between upside down and right side up. It still the flipped image after being “fixed”. After the dealership “fixed” that problem, it would flip and reverse the image. That was subsequently “fixed” by replacing the dash monitor. However, the poor picture quality during both day and night makes the camera unsafe to use. During the day the image may be completely or partially whited out with glare. At night there are lines and distortion across the screen. In. Addition, the new unit does not monitor van diagnostic information which could impact safety. The van is currently back in shop for another attempt to fix camera system.

My 2021 Ram ProMaster 2500 has two open safety recalls with no remedy available: NHTSA Recall 25V-552 (rearview camera FMVSS 111 compliance issue) issued August 26, 2025 NHTSA Recall 25V-720 (cooling fan fire risk) issued October 23, 2025 As of April 2026, no remedy has been provided for either recall. The vehicle is used commercially for rental income, and the lack of a repair has caused financial loss of approximately $500–$1,000 per month. One of the recalls involves a potential vehicle fire risk. The prolonged delay without a remedy is concerning for both safety and financial reasons.

On [XXX], while driving my 2021 Ram ProMaster 2500 at highway speed in Florida, the van suddenly lost all power and came to a near stop, then re-engaged. Vehicles were in front and behind me, creating an immediate risk of serious collision, injury, or death. I pulled over ~30 minutes, restarted, but it could not exceed 20 mph while RPMs were high. AutoZone confirmed limp mode and advised a dealer. I drove it home to Port Charlotte, then had it towed to Gettel Dodge Chrysler Jeep Ram, Punta Gorda, FL, where after two weeks it was diagnosed with a failed transmission requiring replacement. The transmission can be inspected at the dealership. No warning lamps appeared before failure. Problem confirmed by AutoZone and the dealer. I contacted Stellantis (Case #[XXXX], contact Regina Knox; dealership contact Noel), but repair assistance was denied. The van also has two active recalls, including risk of rolling out of park, unremedied. This transmission failure constitutes a serious and imminent safety defect, creating a hazard to myself and the public. I request NHTSA investigate this defect, compel Stellantis to repair it at their cost, and consider any further regulatory action necessary to prevent injury or death. Vehicle info: 2021 Ram ProMaster 2500, 130,000 miles, VIN [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ram Promaster 1500. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The failure obstructed the vision of the driver, preventing the driver from safely operating the vehicle. The failure was intermittent. The message that the camera was not available was displayed. Several months later, the contact received notification of NHTSA Campaign Number: 25V552000 ( BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that several employees refused to drive the vehicle due to safety concerns. The failure mileage was approximately 45,000.

The contact owns a 2021 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, parts for the recall repairs were not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, but provided no assistance. The contact was informed that the recalls were not associated with the VIN. The contact had not experienced a failure.