NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
40 reportsClear category filter62,000 miles · Aug 21, 2026
Structure
The contact owns a 2014 Ram 1500. The contact stated that while the vehicle was being inspected, the rack went through the subframe of the vehicle due to excessive rust. The subframe was completely rusted through. The subframe fell apart into pieces, and the fuel tank detached from the vehicle. The contact became aware of Techni…
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The contact owns a 2014 Ram 1500. The contact stated that while the vehicle was being inspected, the rack went through the subframe of the vehicle due to excessive rust. The subframe was completely rusted through. The subframe fell apart into pieces, and the fuel tank detached from the vehicle. The contact became aware of Technical Service Bulletin: 14/002/18rvea, referencing an extended warranty coverage; however, no recall had been issued. The warranty coverage only covered up to 12 years. The subframe needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 62,000.
NHTSA ODI #11758527
Mileage unknown · Jul 16, 2026
Structure
2014 Ram 1500 Fuel tank strap frame brackets corroded causing fuel tank to fall unsupported. 2009-2012 Ram pickup trucks were recalled (Recall U04 / NHTSA 18V-160) for this exact safety problem. Why isn't the 2014 Ram pickup covered under this recall?
NHTSA ODI #11750805
Mileage unknown · Feb 13, 2026
Structure
Tailgate was dropping open while driving, and sometimes would not latch when shut without slamming it several times. Took it to Gupton Dodge Dealership 37172 and they performed the recall. A few months later the same problems started occurring again, then after a while longer the tailgate actually would not open at all anymore…
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Tailgate was dropping open while driving, and sometimes would not latch when shut without slamming it several times. Took it to Gupton Dodge Dealership 37172 and they performed the recall. A few months later the same problems started occurring again, then after a while longer the tailgate actually would not open at all anymore. I took it back to the same dealership to notify them that their recall repair failed. They told me the recall had already been done and it was working when it left their shop, so I would need to pay for any further repairs which would require replacing the entire actuator assembly. I brought the truck back home and removed the tailgate latch cover to assess the problem myself. I found that the original actuator was still on and had never been replaced in the recall work. I also found that by cleaning up the metal actuator parts with carb cleaner spray, and lubing it with dry lube and white lithium grease at critical movement spots, the actuator and tailgate latches started working perfectly again. I now realize that they very likely did the same thing for the recall, just cleaned and lubed it, and no parts replaced or added. I expect it will now work for another few more months before dust and moisture will cause it to need cleaning and lubing again in order to keep it working. Serious safety hazard, not just from dropped cargo! My wife closed tailgate once while my 6 year old grandson was standing next to her. As soon as she stepped away the heavy tailgate fell open hard, missing my grandson's head by inches. Dealers are just doing a quick, cheap, temporary fix to say they met their obligation, and are perpetuating the danger. Even if the actuator assembly is replaced with the OEM part, it will also fail from normal dust & moisture over time. The recall needs to require the actuator assembly to be REPLACED with an IMPROVED DESIGN that will not fail from normal dust and moisture, since it is not in a sealed compartment.
NHTSA ODI #11717783
Mileage unknown · Oct 16, 2025
Exterior LightingStructure
This is getting ridiculous. Every time my vehicle is washed at the dealership with the high power jets, water gets into the vehicle from the third brake light and blows the bulb. As a disabled vet, it is getting impossible to climb into the bed and replace. This time, I took it to the dealership, which they replaced. They soluti…
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This is getting ridiculous. Every time my vehicle is washed at the dealership with the high power jets, water gets into the vehicle from the third brake light and blows the bulb. As a disabled vet, it is getting impossible to climb into the bed and replace. This time, I took it to the dealership, which they replaced. They solution? The third brake light unit needs to be sealed, including on all the other Rams including the news one. If Stellantis is aware of this, why is this not a recall? Their next recommendation? Stop getting the truck washed. Is dirty Rams everywhere the advertisement Stellatis wants? The new slogan should be, "buy a Ram, just don't wash it...ever". The third brake light bulb will not blow when the truck is detailed or it a normal to light rain. Between the heavy rains and the dealership's high powered water jets, there is a permanent water stain on my headliner. The dealership warned me that if too much water gets inside, it will damage the RTF (?), which will render the truck useless. This has been an ongoing problem since I have owned the truck, which was purchased in 2015 or 2016. I want to know directly from Stellantis that if I replace the third brake light (again), but with an aftermarket LED unit, will the light continue to leak. If you conduct an online search, you will see how many other Ram owners have the same problem, yet Stellantis does nothing. If Ram's high powered water jets blow the bulbs, why does Ram still use the high powered jets? I am asking that Stellantis replace all the Ram third brake lights with aftermarket LED units and seal those units. Additionally, I need my headliner replaced. Attached is today's receipt of the bulb being replaced along with my stained headliner. A vehicle cannot pass a safety inspection with the third brake light out. You can even see on the dealership's comments, "Do Not Wash Indefinitely".
NHTSA ODI #11693949
120,000 miles · Aug 21, 2025
Fuel System, GasolineStructure
The contact owns a 2014 Ram 1500. The contact stated that the fuel tank frame bracket had detached, and the fuel tank was hanging loose. The vehicle was taken to three independent mechanics, who determined that the frame rail bracket and fuel tank straps needed to be replaced. The vehicle was not repaired. The manufacturer was m…
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The contact owns a 2014 Ram 1500. The contact stated that the fuel tank frame bracket had detached, and the fuel tank was hanging loose. The vehicle was taken to three independent mechanics, who determined that the frame rail bracket and fuel tank straps needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance because the vehicle was imported from Canada. The contact was advised to contact a customs broker for assistance. The failure mileage was approximately 120,000.
NHTSA ODI #11682062
Mileage unknown · Aug 4, 2025
Fuel/propulsion SystemStructure
The fuel tank brackets broke which I was driving. The gas tank was about 4 inches from dragging on the road. Also there was a severe grinding noise associated with this incident.
NHTSA ODI #11678304
Mileage unknown · Mar 7, 2025
Structure
Was backing into a parking stall, I turned the wheel to the right and started to back up, when I did this, the lower control are broke away from the frame of the truck. The truck was taken to Hendricks Dodge in Charlotte, NC. It was inspected, determined that it was a manufacture failure. It was submitted to insurance as well, t…
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Was backing into a parking stall, I turned the wheel to the right and started to back up, when I did this, the lower control are broke away from the frame of the truck. The truck was taken to Hendricks Dodge in Charlotte, NC. It was inspected, determined that it was a manufacture failure. It was submitted to insurance as well, they had an independent investigator look at it, they also determined that it was a manufacture failure. Had I been on the road or interstate this would have caused a major accident. Submitted an Insurance claim. Claim was denied, stating it was a Manufacture Failure. Insurance Company Hired an Independent Appraiser / Investigator. No warnning lights or indicators.
NHTSA ODI #11647074
Mileage unknown · Dec 13, 2024
Electrical SystemStructure
My 2014 Ram's cab is allowing water to enter into the interior. This appears to be a very common problem with this era of Ram. First, I noticed my third brake light would blow at least once a year. If you do not replace it, the information center on the truck displays that the driver brake light is out, which it is not and is a …
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My 2014 Ram's cab is allowing water to enter into the interior. This appears to be a very common problem with this era of Ram. First, I noticed my third brake light would blow at least once a year. If you do not replace it, the information center on the truck displays that the driver brake light is out, which it is not and is a completely different bulb. I realized this after stopping at the parts store, buying a new driver side brake light, only to determine it was the third brake light. After each rain, I notice a strong mildew smell in my truck. I then noticed a large water stain on the headliner above the rear passenger seat. I have replaced the bulb to the third brake light once a year and the housing light assembly and gasket twice. Water is either entering from the third brake light or from the black roof trim that run from the front windshield to the rear windshield. Could this mold and mildew growing in my headliner be causing my family's allergies? This leak is a very common problem as indicated in Ram forums and in YouTube videos. Many solutions have been owners using silicone all over the third brake light and the black trim that runs from windshield to windshield. Ram should recall the third brake light, body trim, and replace all headliners.
NHTSA ODI #11630520
Mileage unknown · Aug 28, 2024
Structure
Front gas tank frame bracket rusted away and gas tank tilted down on front of tank. 2009 through 2012 models recalled for this identical problem. Dealer tells me my 2014 not covered under recall. I have same problem that was recalled two years before.
NHTSA ODI #11611373
Mileage unknown · Jul 5, 2024
Fuel/propulsion SystemStructure
While I was driving my wife and I heard a sound that was similar to a ratchet strap being run over while attached to a vehicle. Once in my drive way I began to inspect what the noise could have been. After looking underneath my truck I could see my GAS TANK hanging at almost a 45 degree angle. I crawled underneath to see what ha…
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While I was driving my wife and I heard a sound that was similar to a ratchet strap being run over while attached to a vehicle. Once in my drive way I began to inspect what the noise could have been. After looking underneath my truck I could see my GAS TANK hanging at almost a 45 degree angle. I crawled underneath to see what had happened and found that 1 of 2 fuel tank straps had been ripped out of the frame of the truck. It wasn’t until later that I found a 12 year unlimited mile warranty was available. After speaking to a Ram dealer they informed me that ONLY the fuel straps were covered under the warranty and NONE of the damages that occur from their flawed and failed design are covered under that and if I want it covered then I would have to file a claim with my insurance. Keep in mind the fuel strap itself is only 50$ and that is all that will be covered, not the tank itself, fuel neck, gas lines, or any component of the evap system. So because Ram does not want to pay now I have to and I almost paid in full with my life and my wife’s. I encourage others to keep an eye on this so you don’t fall victim to this scam. It’s nice to know that for almost loosing my life and that of my wife Ram will only cover 50$. How much is your life worth?
NHTSA ODI #11599204
Official recalls
16Jun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Consequence & remedy
Consequence: An engine stall can increase the risk of a crash.
Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Jun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Consequence & remedy
Consequence: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Aug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Consequence & remedy
Consequence: An engine stall can increase the risk of a crash.
Remedy: FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Oct 24, 2019
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Consequence & remedy
Consequence: Combustion in the intake manifold can increase the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. The recall began April 16, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB1.
May 9, 2019
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Consequence & remedy
Consequence: If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.
Remedy: Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.
May 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Consequence & remedy
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Additional source detail variants (3)
Electrical System:software
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Vehicle Speed Control:cruise Control
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Electrical System:wiring
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Dec 20, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Consequence & remedy
Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
May 9, 2017
Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.
Consequence & remedy
Consequence: If the rollover side curtain air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a crash that necessitates activation of these safety systems.
Remedy: Chrysler will notify owners, and dealers will update the ORC software, free of charge. The recall began June 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T25.
Additional source detail variants (2)
Air Bags:side/window:curtain
Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.
Consequence: If the rollover side curtain air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a crash that necessitates activation of these safety systems.
Remedy: Chrysler will notify owners, and dealers will update the ORC software, free of charge. The recall began June 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T25.
Air Bags
Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.
Consequence: If the rollover side curtain air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a crash that necessitates activation of these safety systems.
Remedy: Chrysler will notify owners, and dealers will update the ORC software, free of charge. The recall began June 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T25.
Aug 21, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 Quad Cab trucks manufactured August 26, 2013, to August 8, 2015. The affected vehicles are equipped with side air bag inflatable curtains (SABIC) that may not fully overlap the C-pillars in the event of a vehicle crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Consequence & remedy
Consequence: In the event of a vehicle crash, if a SABIC does not inflate as intended, there is an increased risk of injury to the rear seat occupant.
Remedy: Chrysler will notify owners, dealers will inspect the right and left side air bag inflatable curtains (SABIC) for proper orientation and a foil patch will be installed on both sides of the headliner. One or both of the air bag inflatable curtains (SABIC) will be replaced if necessary. The recall began on October 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R47.
Aug 14, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 diesel 4x2 trucks manufactured August 8, 2013, to July 2, 2015. The affected vehicles have a battery harness that may rub against the frame bracket for the right engine mount resulting in an electrical short.
Consequence & remedy
Consequence: If the harness shorts, the vehicle may stall and there is an increased risk of a fire.
Remedy: Chrysler will notify owners, and dealers will inspect the vehicles to confirm that the battery harness is correctly routed and secured. Any harness that shows evidence of wear will be replaced. These repairs will be performed free of charge. The recall began on October 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R43.
Additional source detail variants (2)
Electrical SYSTEM:12V/24V/48V Battery:cables
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 diesel 4x2 trucks manufactured August 8, 2013, to July 2, 2015. The affected vehicles have a battery harness that may rub against the frame bracket for the right engine mount resulting in an electrical short.
Consequence: If the harness shorts, the vehicle may stall and there is an increased risk of a fire.
Remedy: Chrysler will notify owners, and dealers will inspect the vehicles to confirm that the battery harness is correctly routed and secured. Any harness that shows evidence of wear will be replaced. These repairs will be performed free of charge. The recall began on October 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R43.
Engine And Engine Cooling:engine:diesel
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 diesel 4x2 trucks manufactured August 8, 2013, to July 2, 2015. The affected vehicles have a battery harness that may rub against the frame bracket for the right engine mount resulting in an electrical short.
Consequence: If the harness shorts, the vehicle may stall and there is an increased risk of a fire.
Remedy: Chrysler will notify owners, and dealers will inspect the vehicles to confirm that the battery harness is correctly routed and secured. Any harness that shows evidence of wear will be replaced. These repairs will be performed free of charge. The recall began on October 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R43.
Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Consequence & remedy
Consequence: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Jul 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Ram 1500, 2500, 3500, 4500, and 5500 trucks manufactured January 18, 2011, to October 7, 2014, and equipped with the Electronic Vehicle Information Center option. The affected vehicles have a steering wheel wiring harness that may rub against the driver air bag module retainer spring.
Consequence & remedy
Consequence: This abrasion may result in an electrical short that could cause driver's frontal air bag to unexpectedly deploy. Inadvertent deployment of the air bag may increase the risk of injury and the possibility of a vehicle crash.
Remedy: Chrysler will notify owners, and dealers will inspect, repair as necessary, and secure the steering wheel wiring harness. Additionally, protective caps will be added to the air bag retainer spring ends. These repairs will be done free of charge. The recall began on September 18, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R36.
Jul 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, and 3500 trucks manufactured June 20, 2012, to January 26, 2015. In the affected vehicles, the side impact sensor calibrations may be overly sensitive, and as a result, the side air bag inflatable curtains and seat air bags may unexpectedly deploy and the seat belt pre-tensioners may activate.
Consequence & remedy
Consequence: Air bags that unexpectedly deploy increase the risk of a crash or injury.
Remedy: Chrysler will notify owners, and dealers will update the Occupant Restraint Control module calibration, free of charge. The recall began on September 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R23.
Additional source detail variants (2)
Seat Belts
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, and 3500 trucks manufactured June 20, 2012, to January 26, 2015. In the affected vehicles, the side impact sensor calibrations may be overly sensitive, and as a result, the side air bag inflatable curtains and seat air bags may unexpectedly deploy and the seat belt pre-tensioners may activate.
Consequence: Air bags that unexpectedly deploy increase the risk of a crash or injury.
Remedy: Chrysler will notify owners, and dealers will update the Occupant Restraint Control module calibration, free of charge. The recall began on September 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R23.
Air Bags:side/window
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, and 3500 trucks manufactured June 20, 2012, to January 26, 2015. In the affected vehicles, the side impact sensor calibrations may be overly sensitive, and as a result, the side air bag inflatable curtains and seat air bags may unexpectedly deploy and the seat belt pre-tensioners may activate.
Consequence: Air bags that unexpectedly deploy increase the risk of a crash or injury.
Remedy: Chrysler will notify owners, and dealers will update the Occupant Restraint Control module calibration, free of charge. The recall began on September 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R23.
Jul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Consequence & remedy
Consequence: Damage to the tire or reduced braking increases the risk of a vehicle crash.
Remedy: Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Apr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram 1500 4x4 vehicles manufactured January 24, 2014, through February 5, 2014. In the affected vehicles, the transmission case may have been improperly machined which can result in the park pawl not properly engaging when the transmission is in the 'Park' position.
Consequence & remedy
Consequence: If the park pawl does not properly engage, the vehicle may rollaway, increasing the risk of a crash and occupant or pedestrian injuries.
Remedy: Chrysler will notify owners, and dealers will inspect and replace the transmission, as necessary, free of charge. The recall began on May 21, 2014. Owners may contract Chrysler at 1-800-853-1403. Chrysler's number for this recall is P13.
Oct 17, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 RAM 1500, 2500, and 3500 trucks manufactured July 1, 2013, through August 22, 2013. Randomly, the warning lights in the instrument cluster may fail to illuminate as designed.
Consequence & remedy
Consequence: Inoperative warning lights may not properly warn the driver of vehicle problems, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began on November 25, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N59.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
5RQ25003 · Post Recall Remedy Brake Transmission Shift Interlock (btsi) Failure
Opened Jul 3, 2025 · No close date supplied
Status: open (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:gear Position Indication (prndl)
The Office of Defects Investigation (ODI) has received 14 Vehicle Owner Questionnaire (VOQ) reports and 6 EWR Death & Injury (D&I) reports describing post recall remedy failures of the brake transmission shift interlock (BTSI) system in certain Model Year (MY) 2013-2018 RAM pickup trucks.The subject vehicle models include 1500, 2500, 3500, 4500, and 5500 trucks equipped with a column mounted shift lever.The failures of the BTSI described in the VOQs occurred on vehicles that had all previously been repaired under recall 17V-821 or 18V-100.Both recalls address a potential condition which can cause the BTSI locking pin to become stuck allowing the transmission to be shifted out of Park without depressing the brake pedal and/or without having a key in the ignition.Shifting the transmission out of Park when not having the brake pedal depressed can result in a vehicle rollaway. ODI is opening this Recall Query (RQ) to review the effectiveness of the 17V-821 and 18V-100 recall remedies, understand the root cause of additional vehicle rollaway incidents, and identify any other possible root cause that may affect the performance of the BTSI system. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Power Train:automatic Transmission
The Office of Defects Investigation (ODI) has received 14 Vehicle Owner Questionnaire (VOQ) reports and 6 EWR Death & Injury (D&I) reports describing post recall remedy failures of the brake transmission shift interlock (BTSI) system in certain Model Year (MY) 2013-2018 RAM pickup trucks.The subject vehicle models include 1500, 2500, 3500, 4500, and 5500 trucks equipped with a column mounted shift lever.The failures of the BTSI described in the VOQs occurred on vehicles that had all previously been repaired under recall 17V-821 or 18V-100.Both recalls address a potential condition which can cause the BTSI locking pin to become stuck allowing the transmission to be shifted out of Park without depressing the brake pedal and/or without having a key in the ignition.Shifting the transmission out of Park when not having the brake pedal depressed can result in a vehicle rollaway. ODI is opening this Recall Query (RQ) to review the effectiveness of the 17V-821 and 18V-100 recall remedies, understand the root cause of additional vehicle rollaway incidents, and identify any other possible root cause that may affect the performance of the BTSI system. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Power Train:automatic Transmission:gear Position Indication (prndl)
The Office of Defects Investigation (ODI) has received 14 Vehicle Owner Questionnaire (VOQ) reports and 6 EWR Death & Injury (D&I) reports describing post recall remedy failures of the brake transmission shift interlock (BTSI) system in certain Model Year (MY) 2013-2018 RAM pickup trucks.The subject vehicle models include 1500, 2500, 3500, 4500, and 5500 trucks equipped with a column mounted shift lever.The failures of the BTSI described in the VOQs occurred on vehicles that had all previously been repaired under recall 17V-821 or 18V-100.Both recalls address a potential condition which can cause the BTSI locking pin to become stuck allowing the transmission to be shifted out of Park without depressing the brake pedal and/or without having a key in the ignition.Shifting the transmission out of Park when not having the brake pedal depressed can result in a vehicle rollaway. ODI is opening this Recall Query (RQ) to review the effectiveness of the 17V-821 and 18V-100 recall remedies, understand the root cause of additional vehicle rollaway incidents, and identify any other possible root cause that may affect the performance of the BTSI system. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
RQ23003 · Intermittent/comp Loss Of Power Steering
Opened Aug 4, 2023 · No close date supplied
Status: open (inferred from source dates) · Steering; Steering:electric Power Assist System; Steering:gear Box (other Than Rack And Pinion); Steering:gear Box:mounting Bracket; Steering:rack And Pinion; Steering:steering Control Module
The Office of Defects Investigation (ODI) has received 380 reports from consumers alleging an intermittent or complete loss of power steering assistance in certain 2013-2016 Ram 1500.The failure allegations occur at various speeds with limited detectability to the driver.On March 23, 2016 Fiat Chrysler Automotive (FCA) conducted recall campaign 16V-167 to address a possible contamination of the electrical power steering unit in certain model year 2015-2016 RAM 1500. The recall involved 440 vehicles and potentially resulted in loss of power steering assist.Consumer complaints indicate a similar failure may be occurring in vehicles that are out of scope of the recall.A Recall Query has been opened to determine if the scope of the recall mentioned above is correct or if another defect might exist that causes the alleged steering concerns.The reports cited above are listed in the attached document.
Additional source detail variants (6)
Steering
The Office of Defects Investigation (ODI) has received 380 reports from consumers alleging an intermittent or complete loss of power steering assistance in certain 2013-2016 Ram 1500.The failure allegations occur at various speeds with limited detectability to the driver.On March 23, 2016 Fiat Chrysler Automotive (FCA) conducted recall campaign 16V-167 to address a possible contamination of the electrical power steering unit in certain model year 2015-2016 RAM 1500. The recall involved 440 vehicles and potentially resulted in loss of power steering assist.Consumer complaints indicate a similar failure may be occurring in vehicles that are out of scope of the recall.A Recall Query has been opened to determine if the scope of the recall mentioned above is correct or if another defect might exist that causes the alleged steering concerns.The reports cited above are listed in the attached document.
Steering:electric Power Assist System
The Office of Defects Investigation (ODI) has received 380 reports from consumers alleging an intermittent or complete loss of power steering assistance in certain 2013-2016 Ram 1500.The failure allegations occur at various speeds with limited detectability to the driver.On March 23, 2016 Fiat Chrysler Automotive (FCA) conducted recall campaign 16V-167 to address a possible contamination of the electrical power steering unit in certain model year 2015-2016 RAM 1500. The recall involved 440 vehicles and potentially resulted in loss of power steering assist.Consumer complaints indicate a similar failure may be occurring in vehicles that are out of scope of the recall.A Recall Query has been opened to determine if the scope of the recall mentioned above is correct or if another defect might exist that causes the alleged steering concerns.The reports cited above are listed in the attached document.
Steering:gear Box:mounting Bracket
The Office of Defects Investigation (ODI) has received 380 reports from consumers alleging an intermittent or complete loss of power steering assistance in certain 2013-2016 Ram 1500.The failure allegations occur at various speeds with limited detectability to the driver.On March 23, 2016 Fiat Chrysler Automotive (FCA) conducted recall campaign 16V-167 to address a possible contamination of the electrical power steering unit in certain model year 2015-2016 RAM 1500. The recall involved 440 vehicles and potentially resulted in loss of power steering assist.Consumer complaints indicate a similar failure may be occurring in vehicles that are out of scope of the recall.A Recall Query has been opened to determine if the scope of the recall mentioned above is correct or if another defect might exist that causes the alleged steering concerns.The reports cited above are listed in the attached document.
Steering:gear Box (other Than Rack And Pinion)
The Office of Defects Investigation (ODI) has received 380 reports from consumers alleging an intermittent or complete loss of power steering assistance in certain 2013-2016 Ram 1500.The failure allegations occur at various speeds with limited detectability to the driver.On March 23, 2016 Fiat Chrysler Automotive (FCA) conducted recall campaign 16V-167 to address a possible contamination of the electrical power steering unit in certain model year 2015-2016 RAM 1500. The recall involved 440 vehicles and potentially resulted in loss of power steering assist.Consumer complaints indicate a similar failure may be occurring in vehicles that are out of scope of the recall.A Recall Query has been opened to determine if the scope of the recall mentioned above is correct or if another defect might exist that causes the alleged steering concerns.The reports cited above are listed in the attached document.
Steering:rack And Pinion
The Office of Defects Investigation (ODI) has received 380 reports from consumers alleging an intermittent or complete loss of power steering assistance in certain 2013-2016 Ram 1500.The failure allegations occur at various speeds with limited detectability to the driver.On March 23, 2016 Fiat Chrysler Automotive (FCA) conducted recall campaign 16V-167 to address a possible contamination of the electrical power steering unit in certain model year 2015-2016 RAM 1500. The recall involved 440 vehicles and potentially resulted in loss of power steering assist.Consumer complaints indicate a similar failure may be occurring in vehicles that are out of scope of the recall.A Recall Query has been opened to determine if the scope of the recall mentioned above is correct or if another defect might exist that causes the alleged steering concerns.The reports cited above are listed in the attached document.
Steering:steering Control Module
The Office of Defects Investigation (ODI) has received 380 reports from consumers alleging an intermittent or complete loss of power steering assistance in certain 2013-2016 Ram 1500.The failure allegations occur at various speeds with limited detectability to the driver.On March 23, 2016 Fiat Chrysler Automotive (FCA) conducted recall campaign 16V-167 to address a possible contamination of the electrical power steering unit in certain model year 2015-2016 RAM 1500. The recall involved 440 vehicles and potentially resulted in loss of power steering assist.Consumer complaints indicate a similar failure may be occurring in vehicles that are out of scope of the recall.A Recall Query has been opened to determine if the scope of the recall mentioned above is correct or if another defect might exist that causes the alleged steering concerns.The reports cited above are listed in the attached document.
EA23001 · High Pressure Fuel Pump Failure
Opened Mar 17, 2023 · No close date supplied
Status: open (inferred from source dates) · Fuel System, Diesel:delivery:fuel Pump
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA and BMW.During the investigation FCA filed recalls 22V406, 22E048, 22V767, and 22E087 which include vehicles not identified in the initial subject population by ODI. ODI also received recall 21V586, involving loss of motive power due to failed CP4 fuel pumps on certain BMW manufactured vehicles. An information request letter response received from BMW indicated that failed pumps on their vehicles were caused by an interaction between pump internal components and US market diesel fuel, leading to increased slip and eventual particle-generating wear surface. Additional work will be done to identify whether a similar root cause is associated with the FCA recalled population and if similar wear dynamics occur on pumps supplied to vehicle manufacturers other than those included in the recalled population.ODI has upgraded this investigation to an EA in order to 1) determine engineering specifications of internal pump components that are correlated with pump failure leading to loss of motive power or other safety related hazards, 2) identify vehicle populations equipped with alleged defective pump variants, 3) assess if vehicles equipped with alleged defective pump variants result in an unreasonable risk to motor vehicle safety and 4) gather and review any other relevant information related to high pressure fuel pump failure associated with the subject populations of recalls 21V586, 21V880, 21E094, 22V406, 22E048, 22V767, and 22E087.Review of the above information will allow NHTSA to confirm root cause and recall remedy viability, and identify and evaluate vehicle populations equipped with pump components that may pose an unreasonable risk to motor vehicle safety.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11257550, 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11377871, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11446542, 11448163, 11453556, 11458918, 11460558, 11469337
PE16014 · Vehicle Rollaway
Opened Dec 16, 2016 · Closed Jan 25, 2024
Status: closed (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:control Module (tcm/pcm/tecm); Power Train:automatic Transmission:gear Position Indication (prndl)
Basis – On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-014 to investigate 43 vehicle rollaway incidents with operators alleging they had shifted to Park and then exited the vehicle prior to the rollway incidents. These complaints involved multiple Fiat Chrysler Automobiles (FCA) model and model year vehicles that share a common electronic rotary shifter design. Of the 43 consumer complaints, 25 complaints alleged crashes, and eight complaints alleged at least one injury. Subject Vehicles – When NHTSA opened the investigation, the subject vehicles were model year (MY) 2013-2016 Ram 1500 vehicles and MY 2014-2016 Dodge Durango vehicles equipped with a rotary electronic shifter. However, NHTSA expanded the scope of the investigation to include subsequent model years of the same model vehicles when the Agency learned that those new model year vehicles use the same rotary shifter. Additionally, all subject vehicles manufactured by FCA are equipped with electronic rotary shifters supplied by Kostal Automotive. Reason for closing - During the course of this investigation, ODI did not find evidence that a vehicle-based design or manufacturing defect was the cause of vehicle rollaway incidents on the subject vehicles. Nevertheless, given the risk of a vehicle rollaway, FCA’s CSN actions provide automated vehicle securement when an operator attempts to exit the vehicle without successfully achieving a Park position with the rotary shifter mechanism. ODI closely monitored the subject vehicles on which the CSN actions implement a vehicle securement strategy and found that the CSN actions were effective in reducing the frequency of vehicle rollaway incidents in the subject vehicles. ODI analyzed the incidents when a CSN had been implemented and a rollaway still occurred, and ODI was unable to find an actionable defect that caused vehicle rollaway incidents. ODI found that the failure rates on subject vehicles that received a CSN remedy were similar to the failure rates on other vehicle populations and additionally had similar mechanisms as other vehicle populations such as slippery surfaces and various mechanical failures. Furthermore, as discussed above, after FCA’s release of the CSN actions, consumer complaints have decreased significantly. Given the absence of an identified safety defect based on available information and FCA’s customer satisfaction campaign which addresses the failure mode, further action is not warranted at this time. Accordingly, this Preliminary Evaluation is closed. However, the Agency reserves the right to take further action, if warranted.Please see the attached detailed closing summary for more information. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (3)
Power Train:automatic Transmission
Basis – On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-014 to investigate 43 vehicle rollaway incidents with operators alleging they had shifted to Park and then exited the vehicle prior to the rollway incidents. These complaints involved multiple Fiat Chrysler Automobiles (FCA) model and model year vehicles that share a common electronic rotary shifter design. Of the 43 consumer complaints, 25 complaints alleged crashes, and eight complaints alleged at least one injury. Subject Vehicles – When NHTSA opened the investigation, the subject vehicles were model year (MY) 2013-2016 Ram 1500 vehicles and MY 2014-2016 Dodge Durango vehicles equipped with a rotary electronic shifter. However, NHTSA expanded the scope of the investigation to include subsequent model years of the same model vehicles when the Agency learned that those new model year vehicles use the same rotary shifter. Additionally, all subject vehicles manufactured by FCA are equipped with electronic rotary shifters supplied by Kostal Automotive. Reason for closing - During the course of this investigation, ODI did not find evidence that a vehicle-based design or manufacturing defect was the cause of vehicle rollaway incidents on the subject vehicles. Nevertheless, given the risk of a vehicle rollaway, FCA’s CSN actions provide automated vehicle securement when an operator attempts to exit the vehicle without successfully achieving a Park position with the rotary shifter mechanism. ODI closely monitored the subject vehicles on which the CSN actions implement a vehicle securement strategy and found that the CSN actions were effective in reducing the frequency of vehicle rollaway incidents in the subject vehicles. ODI analyzed the incidents when a CSN had been implemented and a rollaway still occurred, and ODI was unable to find an actionable defect that caused vehicle rollaway incidents. ODI found that the failure rates on subject vehicles that received a CSN remedy were similar to the failure rates on other vehicle populations and additionally had similar mechanisms as other vehicle populations such as slippery surfaces and various mechanical failures. Furthermore, as discussed above, after FCA’s release of the CSN actions, consumer complaints have decreased significantly. Given the absence of an identified safety defect based on available information and FCA’s customer satisfaction campaign which addresses the failure mode, further action is not warranted at this time. Accordingly, this Preliminary Evaluation is closed. However, the Agency reserves the right to take further action, if warranted.Please see the attached detailed closing summary for more information. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Basis – On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-014 to investigate 43 vehicle rollaway incidents with operators alleging they had shifted to Park and then exited the vehicle prior to the rollway incidents. These complaints involved multiple Fiat Chrysler Automobiles (FCA) model and model year vehicles that share a common electronic rotary shifter design. Of the 43 consumer complaints, 25 complaints alleged crashes, and eight complaints alleged at least one injury. Subject Vehicles – When NHTSA opened the investigation, the subject vehicles were model year (MY) 2013-2016 Ram 1500 vehicles and MY 2014-2016 Dodge Durango vehicles equipped with a rotary electronic shifter. However, NHTSA expanded the scope of the investigation to include subsequent model years of the same model vehicles when the Agency learned that those new model year vehicles use the same rotary shifter. Additionally, all subject vehicles manufactured by FCA are equipped with electronic rotary shifters supplied by Kostal Automotive. Reason for closing - During the course of this investigation, ODI did not find evidence that a vehicle-based design or manufacturing defect was the cause of vehicle rollaway incidents on the subject vehicles. Nevertheless, given the risk of a vehicle rollaway, FCA’s CSN actions provide automated vehicle securement when an operator attempts to exit the vehicle without successfully achieving a Park position with the rotary shifter mechanism. ODI closely monitored the subject vehicles on which the CSN actions implement a vehicle securement strategy and found that the CSN actions were effective in reducing the frequency of vehicle rollaway incidents in the subject vehicles. ODI analyzed the incidents when a CSN had been implemented and a rollaway still occurred, and ODI was unable to find an actionable defect that caused vehicle rollaway incidents. ODI found that the failure rates on subject vehicles that received a CSN remedy were similar to the failure rates on other vehicle populations and additionally had similar mechanisms as other vehicle populations such as slippery surfaces and various mechanical failures. Furthermore, as discussed above, after FCA’s release of the CSN actions, consumer complaints have decreased significantly. Given the absence of an identified safety defect based on available information and FCA’s customer satisfaction campaign which addresses the failure mode, further action is not warranted at this time. Accordingly, this Preliminary Evaluation is closed. However, the Agency reserves the right to take further action, if warranted.Please see the attached detailed closing summary for more information. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Power Train:automatic Transmission:gear Position Indication (prndl)
Basis – On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-014 to investigate 43 vehicle rollaway incidents with operators alleging they had shifted to Park and then exited the vehicle prior to the rollway incidents. These complaints involved multiple Fiat Chrysler Automobiles (FCA) model and model year vehicles that share a common electronic rotary shifter design. Of the 43 consumer complaints, 25 complaints alleged crashes, and eight complaints alleged at least one injury. Subject Vehicles – When NHTSA opened the investigation, the subject vehicles were model year (MY) 2013-2016 Ram 1500 vehicles and MY 2014-2016 Dodge Durango vehicles equipped with a rotary electronic shifter. However, NHTSA expanded the scope of the investigation to include subsequent model years of the same model vehicles when the Agency learned that those new model year vehicles use the same rotary shifter. Additionally, all subject vehicles manufactured by FCA are equipped with electronic rotary shifters supplied by Kostal Automotive. Reason for closing - During the course of this investigation, ODI did not find evidence that a vehicle-based design or manufacturing defect was the cause of vehicle rollaway incidents on the subject vehicles. Nevertheless, given the risk of a vehicle rollaway, FCA’s CSN actions provide automated vehicle securement when an operator attempts to exit the vehicle without successfully achieving a Park position with the rotary shifter mechanism. ODI closely monitored the subject vehicles on which the CSN actions implement a vehicle securement strategy and found that the CSN actions were effective in reducing the frequency of vehicle rollaway incidents in the subject vehicles. ODI analyzed the incidents when a CSN had been implemented and a rollaway still occurred, and ODI was unable to find an actionable defect that caused vehicle rollaway incidents. ODI found that the failure rates on subject vehicles that received a CSN remedy were similar to the failure rates on other vehicle populations and additionally had similar mechanisms as other vehicle populations such as slippery surfaces and various mechanical failures. Furthermore, as discussed above, after FCA’s release of the CSN actions, consumer complaints have decreased significantly. Given the absence of an identified safety defect based on available information and FCA’s customer satisfaction campaign which addresses the failure mode, further action is not warranted at this time. Accordingly, this Preliminary Evaluation is closed. However, the Agency reserves the right to take further action, if warranted.Please see the attached detailed closing summary for more information. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
RQ15004 · Software Security Vulnerability
Opened Jul 24, 2015 · Closed Jan 5, 2016
Status: closed (inferred from source dates) · Electrical System:software
On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 letter, FCA submitted a second Part 573 safety recall report expanding the scope of the Uconnect RA4 model radio to include additional 7,810 MY 2015 Jeep Renegade vehicles manufactured from September 18, 2014 through June 25, 2015 (Recall 15V-508).Scope analysis indicated that Uconnect radios installed in FCA vehicles not included in recalls 15V-461 or 15V-508 (subject recalls) are not equipped with built-in cellular access or short range wireless communication features and, thus, do not contain the security vulnerabilities addressed by the subject recalls. SUBJECT VEHICLES: MY2014 through 2015 Dodge Durango, Jeep Grand Cherokee and Jeep Cherokee sport utility vehicles; MY2013 through 2015 Ram 1500, 2500, 3500 and 4500/5500 pickup trucks; MY2013 through 2015 Dodge Viper vehicles; and MY2015 Chrysler 200, 300, Jeep Renegade, Dodge Charger and Challenger vehicles.According to FCA, long and short range wireless vulnerabilities identified in the recalled vehicles could allow unauthorized third-party access to, and manipulation of, networked vehicle control systems.Successful exploitation of the vulnerabilities, coupled with reverse engineering of networked microprocessor control modules, could result in unauthorized manipulation of vehicle control systems. This unauthorized manipulation of vehicle controls and systems could expose the driver, vehicle occupants or other highway users to an increased risk of injury.FCA and its network provider, Sprint, conducted a nationwide campaign to block access to a radio communications port that was unintentionally left open.On July 27, 2015, short range wireless vulnerabilities were also blocked.Finally, third party security evaluation and regression testing identified vulnerabilities that were either remedied by Sprint or through updates to the FCA Uconnect software.ODI identified a total of 30 complaints or field reports on unique vehicles submitted by FCA (29) or received by NHTSA (1) alleging incidents of theft from a vehicle or anomalous performance that the owner alleged were caused by, or may have been caused by, remote hacking.Twenty-six (87%) of these reports were submitted after a magazine article was published on July 21, 2015, describing the remote hacking of an FCA vehicle by researchers who were able to affect the operation of various vehicle control systems, including the service brakes, steering, throttle and ignition.Most of the complaints involved vehicle systems that were not safety critical (e.g., complaints related to radio, navigation system, or air-conditioning control) and did not affect vehicle control.Three complaints reported engine stalls.One owner reported sudden unintended acceleration allegedly related to hacking.None of the complaints or field reports reviewed involved the steering and braking vehicle control effects demonstrated by the research hackers prior to the recall.There were no confirmed incidents of hacking in any of the records reviewed by ODI.The remedies completed by Sprint and FCA appear to have eliminated vulnerabilities that mi
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