DURING THE SECOND HALF OF 2004 I CALLED CUSTOMER SERVICE ABOUT A MONTANA 2000 MINI VAN FUEL SYSTEM PROBLEM. MY VAN HAD BEEN IN THE REPAIR SHOP MANY TIMES DURING THE WARRANTY PERIOD WITH PROBLEMS RELATED TO THE FUEL SYSTEM WIRING. *AK HARNESS TO THE FUEL PUMP TWICE. THEN HAD TO HAVE THE FUEL PUMP REPLACED UNDER WARRANTY. ALL…
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DURING THE SECOND HALF OF 2004 I CALLED CUSTOMER SERVICE ABOUT A MONTANA 2000 MINI VAN FUEL SYSTEM PROBLEM. MY VAN HAD BEEN IN THE REPAIR SHOP MANY TIMES DURING THE WARRANTY PERIOD WITH PROBLEMS RELATED TO THE FUEL SYSTEM WIRING. *AK HARNESS TO THE FUEL PUMP TWICE. THEN HAD TO HAVE THE FUEL PUMP REPLACED UNDER WARRANTY. ALL OF THE PROBLEM STARTED THE SAME WAY -STALL WHILE DRIVING DOWN THE ROAD AND WOULD NOT RESTART. (NOTE: A STALL ON THE ROAD IS VERY DANGEROUS DUE TO THE POWER STEERING AND POWER BRAKES). AFTER THE WARRANTY RAN OUT, YET ANOTHER FUEL PUMP WENT OUT IN THE SAME MANNER, EXCEPT THIS TIME, I WAS CHARGED OVER 800 DOLLARS PLUS A TOWING BILL. WHEN I COMPLAINED THAT THIS WAS AN ON-GOING PROBLEM THAT HAD OCCURRED UNDER WARRANTY AND MANY CALLS TO YOUR CUSTOMER SERVICE CENTER, I WAS TOLD THAT GM WOULD NOT REIMBURSE THE FULL AMOUNT AND TOWING WOULD NOT BE REIMBURSED. I TOLD THE REP AT THAT TIME THAT WAS NOT GOOD ENOUGH BUT DID NOT WIN THE BATTLE. TODAY I READ THAT GM WAS RECALLING 330,000 2000-2001 SUBURBAN AND YUKONS FOR STALLING AND NOT STARTING, AND IS RECALLING THEM TO REPLACE THE FUEL PUMP WIRES. I CHECKED THE FUEL SYSTEM UP ON THE 2000 MONTANA AND THE 2000 CHEVEROLET SUBURBAN, AND THEY HAVE THE SAME FUEL PUMP SYSTEM. SO TODAY, I CALLED CUSTOMER SERVICE AND ASKED FOR THE REST OF THE REPAIR AMOUNT AND TOWING EXPENSES,AND WAS TOLD THAT MY VEHICLE WAS NOT UNDER THE RECALL.*AK NOW, IF THE SUBURBAN WITH THE SAME PUMP AND FUEL SYSTEM IS RECALLED WHY NOT THE MONTANA? HOW LONG IS GM GOING TO CONTINUE TO LOOK THE OTHER WAY ON THIS FUEL PUMP FUEL SYSTEM PROBLEM? GM SHOULD HAVE PAID THIS BILL IN FULL TO START WITH, MY FAMILY COULD HAVE BEEN KILLED WHEN THE VAN STALLED AS IT IS VERY DIFFICULT TO CONTROL IN THIS SITUATION. IS THERE ANY HELP THAT THE NHTSA COULD PROVIDE?*AK
NHTSA ODI #10118537
Mileage unknown · Jan 20, 2005
Engine And Engine CoolingEquipment
LOW COOLANT LIGHT CAME ON. COULD SMELL BURNING COOLANT TURNS OUT THE INTAKE MANIFOLD GASKET WAS CRACKED CAUSING COOLANT TO LEAK. PAID $900 IN REPAIRS. CONTACTED GENERAL MOTORS AND THE WILL NOT DO ANYTHING AT THIS TIME. SEEMS TO BE A COMMON PROBLEM WITH THIS MODEL CAR. THIS HAPPENED AT 71,000 MILES. *JB
NHTSA ODI #10107623
Mileage unknown · Aug 9, 2004
EquipmentFuel System, Gasoline
MY 2000 MONTANA VAN WOULD NOT START AT 18000 MILES AFTER TOWING TWICE TO THE DEALER FOUND CONNECTOR TO FUEL PUMP BAD. THEN AT 20000 MILES WIRE HARNESS TO FUEL PUMP. THEN AT 25000 MILES FUEL PUMP WENT OUT. NOW AT 55000 MILE THE VAN SUDDENLY STALLED DRIVING AT 65 MILES AN HOUR MAKING STEERING AND BRAKING DIFFICULT. DEALERSHIP …
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MY 2000 MONTANA VAN WOULD NOT START AT 18000 MILES AFTER TOWING TWICE TO THE DEALER FOUND CONNECTOR TO FUEL PUMP BAD. THEN AT 20000 MILES WIRE HARNESS TO FUEL PUMP. THEN AT 25000 MILES FUEL PUMP WENT OUT. NOW AT 55000 MILE THE VAN SUDDENLY STALLED DRIVING AT 65 MILES AN HOUR MAKING STEERING AND BRAKING DIFFICULT. DEALERSHIP FOUND FUEL PUMP OUT. THE LAST TIME THE BILL WAS 870.00 TOTAL. GM HAS SAID THAT THEY WILL PAY 50% OF THE REPAIRS MINUS TOWING. I FEEL THAT THIS IS A DEFECT THAT HAS BEEN APPARENT SINCE THE BEGINNING AND THAT THEY SHOULD PAY FOR THE ENTIRE COST OF THE REPAIR AND TOW. THIS IS ALSO A SAFETY PROBLEM BECAUSE MY WIFE NEARLY LOST CONTROL OF THE VAN WHEN THE PUMP WENT OUT.*AK
NHTSA ODI #10086429
47,000 miles · Jun 19, 2004
Engine And Engine CoolingEquipment
WAS HAVING A LOUD WHOOPING SOUND TOOK TO DEALERSHIP TO HAVE CHECKED OUT NO ONE COULD FIGURE OUT THE SOUND SO THEY CHECK A/C AND SAID THE A/C COMPRESSOR WAS GOING OUT AND REPLACED IT SINCE THEN I HAVE HAD THE VAN IN THE SHOP CAUSE A/C WILL NOT WORK 3 TIMES SINCE I HAVE NOTICED THAT THERE WAS A NOTHER COMPLAINT ABOUT A LOUD SOUND …
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WAS HAVING A LOUD WHOOPING SOUND TOOK TO DEALERSHIP TO HAVE CHECKED OUT NO ONE COULD FIGURE OUT THE SOUND SO THEY CHECK A/C AND SAID THE A/C COMPRESSOR WAS GOING OUT AND REPLACED IT SINCE THEN I HAVE HAD THE VAN IN THE SHOP CAUSE A/C WILL NOT WORK 3 TIMES SINCE I HAVE NOTICED THAT THERE WAS A NOTHER COMPLAINT ABOUT A LOUD SOUND NO ONE COULD FIGURE OUT TO AND MY LOUD SOUND IS STILL HAPPENING.*AK
NHTSA ODI #10078462
76,500 miles · Mar 16, 2004
Engine And Engine CoolingEquipment
RECENTLY A NUMBER OF GM CAR/VANS HAVE EXPERIENCED PROBLEMS WITH THE 3100 ENGINE. A GREAT NUMBER OF THEM HAVE A "LOW COOLANT" INDICATION WITH THE RESULT BEING A NEW INTAKE MANIFOLD WITH A COST OF $700 TO $1000. IS THERE A PROBLEM WITH THIS ENGINE. *JB
NHTSA ODI #10062361
43,000 miles · Jan 15, 2004
EquipmentService Brakes, HydraulicStructure
THERE HAVE BEEN MANY PROBLEMS, MOST NOTABLE RECENTLY WHEN THE DRIVER'S SIDE SLIDING DOOR FEEL OFF AT 45000 MILES. GM WON'T PAY, IT'S NOT "UNDER WARRANTY". THIS DOOR HAS HAD CONTINUAL PROBLEMS WITH HITTING THE FRONT DOOR UPON CLOSING. REPAIR WAS SUPPOSED TO HAVE BEEN MADE BUT OBVIOUSLY INEFFECTUAL DUE TO EVIDENCE OF CH…
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THERE HAVE BEEN MANY PROBLEMS, MOST NOTABLE RECENTLY WHEN THE DRIVER'S SIDE SLIDING DOOR FEEL OFF AT 45000 MILES. GM WON'T PAY, IT'S NOT "UNDER WARRANTY". THIS DOOR HAS HAD CONTINUAL PROBLEMS WITH HITTING THE FRONT DOOR UPON CLOSING. REPAIR WAS SUPPOSED TO HAVE BEEN MADE BUT OBVIOUSLY INEFFECTUAL DUE TO EVIDENCE OF CHIPPED PAINT AT THE SITE WHERE DORS COLLIDE. COULD THIS HAVE PRECIPITATED THE DOOR FALLING OFF? SUPPOSEDLY THEIR WAS AN ADJUSTMENT MADE, COULD THIS ADJUSTMENT BEEN MADE INCORRECTLY TO DAMAGE THE DOOR? I FEEL IT IS UNACCEPTABLE THAT THIS DOOR HAS FALLEN OFF MY CAR AT 45000 MILES.
NHTSA ODI #10069605
Mileage unknown · Aug 24, 2000
EquipmentVisibility
THE BRACKET AND FRAYED CABLE THAT HOLDS THE SPARE TIRE FAILED CAUSING THE TIRE TO FALL TO THE GROUND WHILE DRIVING. NLM
ON CERTAIN MINIVANS EQUIPPED WITH SECOND-ROW BUCKET SEATS OR CAPTAIN'S CHAIRS AND A POWER SLIDING DOOR ON THE PASSENGER SIDE OF THE VEHICLE, A PASSENGER USING THE INTERIOR HANDLE TO OPEN THE POWER SLIDING DOOR COULD BE INJURED.
Consequence & remedy
Consequence: IF A PASSENGER USES THE INTERIOR HANDLE TO OPEN THE POWER SLIDING DOOR AND HOLDS ONTO THE HANDLE WHILE IT IS BEING OPENED BY THE MOTOR, THE PASSENGER'S ARM MAY BE PUSHED INTO THE SEAT BACK OR ARMREST AND A WRIST OR LOWER ARM INJURY MAY RESULT.
Remedy: DEALERS WILL REPLACE THE POWER SLIDING DOOR INTERIOR HANDLE ON THE PASSENGER-SIDE. IF THE VEHICLE IS EQUIPPED WITH A POWER OR MANUAL SLIDING DOOR ON THE DRIVER-SIDE, THE INTERIOR HANDLE WILL ALSO BE REPLACED FOR APPEARANCE REASONS. NOTE: BEFORE THE VEHICLE IS SERVICED, GM ADVISES OWNERS TO NOT USE THE INTERIOR DOOR HANDLE TO OPEN THE DOOR. THE DRIVER CAN OPEN AND CLOSE THE DOOR FROM SWITCHES AT THE DRIVER'S POSITION OR BY USING THE REMOTE KEY FOB. THE DRIVER SHOULD TELL PASSENGERS TO USE THE SWITCH LOCATED IN FRONT OF THE DOOR TO OPEN OR CLOSE IT. THE DRIVER SHOULD USE THE OVERRIDE SWITCH TO PREVENT OPERATION OF THE POWER DOOR BY CHILDREN OR BY OTHERS WHO ARE NOT FAMILIAR WITH ITS USE. THE OWNER NOTIFICATION LETTER MAILING WILL BE CONDUCTED IN PHASES WITH THE FIRST PHASE BEGINNING ON MAY 31, 2005. THE SECOND PHASE MAILING BEGAN ON JULY 18, 2005. THE RECALL BEGAN ON MAY 31, 2005. PHASE 2 BEGAN ON JULY 18, 2005. PHASE 3 (FINAL PHASE) BEGAN ON AUGUST 24, 2005, TO ALL REMAINING CUSTOMERS. OWNERS SHOULD CONTACT CHEVROLET AT 1-800-630-2438; PONTIAC AT 1-800-620-7668; OR OLDSMOBILE AT 1-800-630-6537.
VEHICLE DESCRIPTION: 1997-2001 CHEVROLET VENTURE, PONTIAC MONTANA/TRANSPORT, AND OLDSMOBILE SILHOUETTE MINI VANS EQUIPPED WITH PASSENGER SIDE POWER SLIDING DOORS THAT WERE SERVICED IN CAMPAIGN 01013 (01V-067) FROM APRIL TO AUGUST 2001. ALSO 2001 CHEVROLET VENTURE, PONTIAC MONTANA, AND OLDSMOBILE SILHOUETTE MINI VANS EQUIPPED WITH PASSENGER SIDE POWER SLIDING DOORS ASSEMBLED IN JANUARY THROUGH APRIL 2001. THESE VEHICLES HAVE INADEQUATE FRONT WELDS. IF A FRONT WELD FAILS, THE ACTUATOR CAN JAM IN THE UNLATCHED POSITION AND, WHEN THE SLIDING DOOR CLOSES, IT WILL NOT BE LATCHED.
Consequence & remedy
Consequence: IF THIS HAPPENS, THE POWER SLIDING DOOR CAN OPEN WHILE THE VEHICLE IS IN MOTION, PARTICULARLY WHEN THE VEHICLE ASCENDS A HILL, MAKES A TURN, OR TRAVELS OVER A ROUGH ROAD SURFACE. AN UNRESTRAINED OCCUPANT COULD FALL OUT OF THE VAN AND BE INJURED.
Remedy: DEALERS WILL INSPECT AND, IF REQUIRED, INSTALL A NEW POWER SLIDING DOOR UNLATCH ACTUATOR ASSEMBLY. OWNER NOTIFICATION BEGAN ON OCTOBER 22, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020, PONTIAC AT 1-800-762-2737, OR OLDSMOBILE AT 1-800-442-6537.
VEHICLE DESCRIPTION: MINIVANS EQUIPPED WITH PASSENGER SIDE POWER SLIDING DOORS. THE DOOR CLOSES BUT MAY NOT BE LATCHED. IF THIS HAPPENS, THE POWER SLIDING DOOR CAN OPEN WHILE THE VEHICLE IS IN MOTION, PARTICULARLY WHEN THE VEHICLE ASCENDS A HILL, MAKES A TURN, OR TRAVELS OVER A ROUGH ROAD SURFACE.
Consequence & remedy
Consequence: AN UNRESTRAINED OCCUPANT COULD FALL OUT OF THE VAN AND BE INJURED.
Remedy: DEALERS WILL INSTALL A NEW UN-LATCH ACTUATOR ASSEMBLY TO THE POWER SLIDING DOOR. THIS RECALL HAS BEEN CONTINUED UNDER SAFETY RECALL 01V-264. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020, PONTIAC AT 1-800-762-2737, OR OLDSMOBILE AT 1-800-442-6537.
VEHICLE DESCRIPTION: PASSENGER VEHICLES, LIGHT DUTY TRUCKS, SPORT UTILITY VEHICLES, AND MINI VANS EQUIPPED WITH TRW SEAT BELT BUCKLE ASSEMBLIES. THE BUCKLE BASE OF THESE SEAT BELT ASSEMBLIES WERE NOT PROPERLY HEAT TREATED AND THEREFORE DO NOT PASS THE LOAD BEARING REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, "SEAT BELT ASSEMBLIES."
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED.
Remedy: DEALERS WILL INSPECT THE VEHICLE'S SAFETY BELT BUCKLE ASSEMBLY DATE CODES AND, IF NECESSARY, WILL REPLACE ANY SAFETY BELT BUCKLE ASSEMBLY.
VEHICLE DESCRIPTION: MINI VANS WITH EXTENDED WHEELBASE. SOME OF THESE VEHICLES HAVE INOPERATIVE FUEL TANK ROLLOVER VALVES AND FUEL LEAKAGE WOULD EXCEED THE PERMISSIBLE AMOUNT IN A ROLLOVER TEST. THIS DOES NOT COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY."
Consequence & remedy
Consequence: IN A VEHICLE ROLLOVER ACCIDENT, IF AN IGNITION SOURCE IS PRESENT, A FIRE COULD RESULT.
Remedy: DEALERS WILL INSPECT THE VEHICLES TO LOCATE AND REPLACE THOSE FUEL TANKS THAT COULD HAVE INOPERATIVE ROLLOVER VALVES.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4
PE04064 · POWER-SLIDING Door
Opened Sep 17, 2004 · Closed Dec 22, 2004
Status: closed (inferred from source dates) · Structure:body:door
SUBJECT VEHICLES ARE AVAILABLE WITH AN OPTIONAL POWER SLIDING DOOR.THE INTERIOR HANDLE IS ORIENTED IN THE VERTICAL POSITION IN THE DOOR PANEL AND LINES UP AT THE ELBOW LEVEL WHEN THE OCCUPANT IS SEATED IN THE 2ND-ROW OUTBOARD POSITION.IF THE OCCUPANT HOLDS THE INTERIOR HANDLE IN THE THUMB UP POSITION DURING POWER-ASSISTED OPENING, THE ARM/WRIST CAN BE PUSH BACK WITH FORCE AGAINST THE 2ND-ROW BUCKET SEAT OR CAPTAIN'S CHAIR SEAT BACK CREATING A RISK OF INJURY (OTHER SEATING CONFIGURATIONS HAVE AMPLE SEAT TO DOOR CLEARANCE TO AVOID ENTRAPMENT OF THE LOWER ARM).AMONG THE 103 TOTAL REPORTS, THERE WERE 102 ALLEGED INJURIES INCLUDING ARM/WRIST, THUMB AND SHOULDER INJURIES.A COUNT OF INJURIES REVEALS THAT 76 INJURIES WERE A FRACTURED OR A BROKEN ARM/WRIST REQUIRING AN IMMOBILIZING CAST FOR FOUR-TO-SIX WEEKS.ALL INJURIES INVOLVE THE RIGHT SIDE POWER SLIDING DOOR.THE LEFT SIDE POWER SLIDING DOOR IS ON FAR FEWER VEHICLES, BUT MORE IMPORTANTLY, IT PRODUCES LESS FORCE.GM NOTIFIED THE AGENCY BY LETTER DATED DECEMBER 21, 2004, THAT IT WILL RECALL MODEL YEAR 1997 THOUGH EARLY 2005 GM U-VAN VEHICLES EQUIPPED WITH A RIGHT SIDE POWER SLIDING DOOR AND WITH 2ND-ROW BUCKET SEATS OR CAPTAIN CHAIRS (NHTSA RECALL #04V597).AS PART OF THE RECALL REMEDY, GM WILL REPLACE THE DOOR HANDLE WITH A FLUSH MOUNTED HANDLE THAT WILL PREVENT AN OCCUPANT FROM GRASPING THE HANDLE WITH THE PALM BETWEEN THE HANDLE AND DOOR PANEL (THUMB UP ORIENTATION) AND THUS ELIMINATE THE POTENTIAL FOR ARM/WRIST ENTRAPMENT.THIS INVESTIGATION IS CLOSED.
PE02017 · Shoulder Harness Clip
Opened Feb 11, 2002 · Closed Aug 2, 2002
Status: closed (inferred from source dates) · Seat Belts
No summary supplied.
EA01014 · Air Bag Inflator
Opened Jun 11, 2001 · Closed Aug 26, 2002
Status: closed (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module
No summary supplied.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Air Bags:frontal:driver Side:inflator Module
SQ00014 · Unexpected Opening Of Sliding Door
Opened Jul 25, 2000 · Closed Oct 22, 2001
Status: closed (inferred from source dates) · Structure
There is no summary currently available
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