NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
24 reportsClear category filter200,000 miles · Jan 29, 2021
SteeringVehicle Speed Control
WHEN DRIVING 30 MPH UP TO 70 MPH ALL OF A SUDDEN THE REDUCED RNGINE LIGHT VOMES ON AND THE CAR STARTS DECELERATING TO 5 MPH AND SOMETIMES CUTS OFF CAUSING POWER STEERING TO NOT WORK. THIS STARTED AFTER THE WORKED ON YHE IGNITION RECALL. I ASKED ABOUT IT AND WAS CHARGED $75 FIR THEM TO PUT IT ON THE COMPUTER. THEN WAS TOLD IT WOU…
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WHEN DRIVING 30 MPH UP TO 70 MPH ALL OF A SUDDEN THE REDUCED RNGINE LIGHT VOMES ON AND THE CAR STARTS DECELERATING TO 5 MPH AND SOMETIMES CUTS OFF CAUSING POWER STEERING TO NOT WORK. THIS STARTED AFTER THE WORKED ON YHE IGNITION RECALL. I ASKED ABOUT IT AND WAS CHARGED $75 FIR THEM TO PUT IT ON THE COMPUTER. THEN WAS TOLD IT WOULD BE OVER $700 FOR THEM TO FIND OUT WHAT'S WRONG. I DON'T HAVE THAT TYPE OF MONEY SO L LET IT SIT UP FOR AWHILE ONLY TO BE YOLD IT COULD POSSIBLY BE THE GAS PEDAL AND WOULDN'T COST THAT MUCH TO REPLACE... I'VE ALMOST HAD TWO ACCIDENTS BEFORE L COULD PULL OVER. IF IT CUTS OFF COMPLETELY IT CRANKS RIGHT BACK UP - SOMETIMES OT WILL TAKE ON OFF BUT OTHER TIMES L HAVE TO SIT AND WAIT BECAUSE IT WON'T ACCELERATE NO FASTER THAN 2 TO 5 MPH, LIKE SOMETHING HAS TO CATCH UP. I HAVEN'T GOTTEN IT FIXED YET BECAUSE L CAN'T AFFORD IT.
NHTSA ODI #11390706
70,500 miles · Feb 4, 2019
EngineSteering
CAR SHUT OFF AND LOCKED STEERING WHEEL WHILE DRIVING
NHTSA ODI #11174345
85,600 miles · Jul 17, 2015
Steering
RACK AND PINION BAD!
NHTSA ODI #10734669
123,000 miles · Apr 22, 2015
Air BagsService BrakesSteering
MY CAR HAS BEEN ACTING UP FOR A WHILE. IT STARTED WITH GAUGES AND INFO CENTER FLICKERING WHILE GOING DOWN THE ROAD LIKE IT WAS LOSING POWER INTERMITTENTLY. THAN STARTED DOING THIS THING WHEN YOU START IT AND LET OFF ON THE KEY IT CONTINUES TO TURN ENGINE OVER. I RECEIVED THE LETTER FOR THE RECALL AND TOOK IT IN. I TOLD DEALER W…
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MY CAR HAS BEEN ACTING UP FOR A WHILE. IT STARTED WITH GAUGES AND INFO CENTER FLICKERING WHILE GOING DOWN THE ROAD LIKE IT WAS LOSING POWER INTERMITTENTLY. THAN STARTED DOING THIS THING WHEN YOU START IT AND LET OFF ON THE KEY IT CONTINUES TO TURN ENGINE OVER. I RECEIVED THE LETTER FOR THE RECALL AND TOOK IT IN. I TOLD DEALER WHAT IT WAS DOING AND THEY SNAPPED BACK AND SAID THAT WASN'T PART OF THE RECALL. I SAID OH I THOUGHT THE IGNITION SWITCH WAS THE PROBLEM THEY SAID NO. THEY TOOK MY KEYS PUT THEIR STUPID INSERTS IN AND SENT ME ON MY WAY. I HAVE BEEN NERVOUS ABOUT IT AND THAN TODAY IT HAPPENED GOING DOWN HIGHWAY AT 65MPH AND EVERYTHING SHUT OFF!!! NO AIR BAGS NO POWER STEERING NO POWER BRAKES LUCKILY I WAS NOT IN TRAFFIC AND COST TO SHOULDER SHUT KEY OFF RESTARTED CAR EVERYTHING FINE AGAIN. KEY NEVER TURNED TO OFF POSITION. THE SWITCH ITSELF IS THE PROBLEM. WHY DID SOME GET A NEW SWITCH AND ALL I GET IS A KEY UPGRADE. I AM VERY DISAPPOINTED AND I FEEL THEY HAVE NOT FIXED THE REALLY PROBLEM. I CAN NOT LET ANYONE IN MY FAMILY DRIVE THIS CAR. I LOOK FORWARD TO HEARING YOUR RESPONSE. *TR
NHTSA ODI #10712325
15,000 miles · Nov 2, 2014
EngineService BrakesSteering
IA ]XXX]AND I AM ON SSI AND NEED HELP TO GET MY CAR FIXED, IT IS THE ONLY THING I HAVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10651943
58,885 miles · Oct 7, 2014
Electrical SystemEngineSteering
ON 9/26/14 I TOOK THE VEHICLE IN FOR A RECALL FOR UNINTENTIONAL IGNITION KEY ROTATION. THE VEHICLE WAS SUPPOSEDLY REPAIRED. BUT WHEN I ATTEMPTED TO PULL OUT OF THE DRIVEWAY AT BILL RAPP PONTIAC SERVICE THE VEHICLE SHUT DOWN AGAIN. IT SAID IN THE INFORMATION DATA THAT "START UP FAILURE DUE TO ELECTRICAL THROTTLE MALFUNCTION. REDU…
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ON 9/26/14 I TOOK THE VEHICLE IN FOR A RECALL FOR UNINTENTIONAL IGNITION KEY ROTATION. THE VEHICLE WAS SUPPOSEDLY REPAIRED. BUT WHEN I ATTEMPTED TO PULL OUT OF THE DRIVEWAY AT BILL RAPP PONTIAC SERVICE THE VEHICLE SHUT DOWN AGAIN. IT SAID IN THE INFORMATION DATA THAT "START UP FAILURE DUE TO ELECTRICAL THROTTLE MALFUNCTION. REDUCED ENGINE POWER." I WAITED APPROXIMATELY 30 SECONDS AND ATTEMPTED TO RESTART THE VEHICLE WHICH DID START UP. ON APPROXIMATELY 9/29/14 WHILE ENTERING INTERSTATE 81N IN SYRACUSE, NY, THE VEHICLE ONCE AGAIN SHUT DOWN ON THE HIGHWAY. I CONTACTED BILL RAPP PONTIAC SERVICE DEPARTMENT AND WAS TOLD THAT I NEEDED TO BRING IN THE VEHICLE AGAIN BUT THAT I WOULD HAVE TO PAY FOR ANY FURTHER SERVICES SINCE THERE IS CURRENTLY NO OTHER RECALL FOR THE 2005 PONTIAC GRAND PRIX EXCEPT FOR THE ONE WITH THE KEY ROTATION ISSUE. WHAT CAN I DO? MY CAR IS STILL SHUTTING DOWN IN STREET AND HIGHWAY TRAFFIC. *TR
NHTSA ODI #10641992
89,075 miles · Sep 13, 2014
SteeringTiresWheels
I PURCHASE MIC 73391 DEFENDER TIRES AND THEY ARE CRACKING ON THE SIDES, I WAS TOLD THEY COULD GET A BLOW OUT. IS THERE A RECALL ON THIS TIRES. I PURCHASED THEM JAN 2013 AT TIRE CHOICE AUTO CAR CARE. I ALSO WOULD LIKE TO KNOW ABOUT THE STEERING KNUCKLE ON MY 2005 PONTIAC GRAND PRIX. *TR
NHTSA ODI #10632956
57,005 miles · Sep 9, 2014
Electrical SystemEngineSteering
SINCE WE PURCHASED THIS VEHICLE IN DECEMBER 2013 THERE HAS BEEN FOUR INCIDENTS WHERE THE ENGINE TOTALLY SHUT DOWN WHILE IN TRAFFIC WITHOUT WARNING. THE FIRST TWO INCIDENT OCCURRED WHILE MY DAUGHTER WAS DRIVING WHILE AWAY AT COLLEGE WITH THIS VEHICLE. ON APPROXIMATELY 5/17/14, WHILE ON INTERSTATE 287 (60MPH) THE VEHICLE SHUT OFF …
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SINCE WE PURCHASED THIS VEHICLE IN DECEMBER 2013 THERE HAS BEEN FOUR INCIDENTS WHERE THE ENGINE TOTALLY SHUT DOWN WHILE IN TRAFFIC WITHOUT WARNING. THE FIRST TWO INCIDENT OCCURRED WHILE MY DAUGHTER WAS DRIVING WHILE AWAY AT COLLEGE WITH THIS VEHICLE. ON APPROXIMATELY 5/17/14, WHILE ON INTERSTATE 287 (60MPH) THE VEHICLE SHUT OFF WITHOUT WARNING. ON APPROXIMATELY 6/20/14 IN S. ORANGE, NJ THE VEHICLE SHUT OFF WITHOUT WARNING IN STREET TRAFFIC (28MPH). THE THIRD AND FOURTH INCIDENTS HAPPENED WHEN I WAS DRIVING THE VEHICLE ON APPROXIMATELY 8/7/14 AT A STOP LIGHT (0MPH) WHILE WAITING FOR THE SIGNAL TO CHANGE THE VEHICLE SHUT DOWN TOTALLY. ON 9/1/14 WHILE DRIVING ON INTERSTATE 81N THE VEHICLE TOTALLY SHUT OFF WITHOUT WARNING. ONCE THE ENGINE SHUT DOWN, THE CHECK ENGINE LIGHT CAME ON, A MESSAGE READ "LOSS OF ENGINE POWER' CAME ON. I WAS DRIVING APPROXIMATELY 72MPH AND CAME VERY CLOSE TO CAUSING A MAJOR ACCIDENT WITH THREE OTHER CARS AND A TRACTOR-TRAILER. I WAS IN THE PASSING LANE ATTEMPTING TO PASS THE TRUCK WITH THREE OTHER VEHICLES BEHIND ME. WHEN I ATTEMPTED TO ACCELERATE THE VEHICLE SHUT DOWN. THE LIGHTS ON THE DASH BOARD WENT BLACK AND THE STEERING WHEEL LOCKED. THE CAR BEHIND ME WENT INTO A DITCH ON THE LEFT, WHILE THE SECOND CAR SWERVED TO THE RIGHT TO AVOID A COLLISION WITH ME. I HAD BEEN DRIVING FOR APPROXIMATELY THREE (3) HOURS FROM S. ORANGE, NJ TO SYRACUSE, NY. I WAS USING ONLY THE IGNITION KEY AND THE CAR REMOTE ON THE KEYRING. NO OTHER ITEMS WERE ON THE KEY RING. FORTUNATELY THERE WAS NO ONE INJURED AND NO CRASH OCCURRED. I AM NOT USING THIS VEHICLE BECAUSE I AM TERRIFIED TO DRIVE IT. THIS IS ESPECIALLY DISTURBING SINCE THIS VEHICLE WAS PURCHASED FOR MY DAUGHTER WHO IS AWAY AT COLLEGE. THIS IS MORE THAN AN UNINTENDED KEY ROTATION AS GM IS CLAIMING. PLEASE, I NEED YOUR HELP. THIS VEHICLE IS VERY DANGEROUS. PURCHASE MILEAGE = 56,372, CURRENT MILEAGE = 58,824. *TR
NHTSA ODI #10631746
80,000 miles · Jul 9, 2014
Power TrainSteering
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT WHEN ATTEMPTING TO START THE VEHICLE, THE KEY WAS DIFFICULT TO TURN AND DIFFICULT TO SHIFT INTO ANOTHER GEAR. IN ADDITION, THE CONTACT STATED THAT WHEN DRIVING, THE KEY WOULD RELEASE FROM THE IGNITION AND…
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TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT WHEN ATTEMPTING TO START THE VEHICLE, THE KEY WAS DIFFICULT TO TURN AND DIFFICULT TO SHIFT INTO ANOTHER GEAR. IN ADDITION, THE CONTACT STATED THAT WHEN DRIVING, THE KEY WOULD RELEASE FROM THE IGNITION AND THE VEHICLE WOULD DECELERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 119,300.
NHTSA ODI #10609285
140,000 miles · Jun 17, 2014
EnginePower TrainSteering
VEHICLE STARTED DISENGAGING CRUISE CONTROL AND TRACTION CONTROL , VEHICLE THEN STARTED JERKING/SHIFTING HARD AND OVERHEATING, FOLLOWED BY VEHICLE SHIFTING FROM ONE SET POSITION OF DRIVE TO NEUTRAL, TOOK INTO SHOP TO LOOK AT TRANSMISSION WAS TOLD JUST A DIRTY SENSOR , HAD SENSOR CLEANED , ABOUT A MONTH LATER SAME THING, HAD IT C…
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VEHICLE STARTED DISENGAGING CRUISE CONTROL AND TRACTION CONTROL , VEHICLE THEN STARTED JERKING/SHIFTING HARD AND OVERHEATING, FOLLOWED BY VEHICLE SHIFTING FROM ONE SET POSITION OF DRIVE TO NEUTRAL, TOOK INTO SHOP TO LOOK AT TRANSMISSION WAS TOLD JUST A DIRTY SENSOR , HAD SENSOR CLEANED , ABOUT A MONTH LATER SAME THING, HAD IT CLEANED AGAIN AND THEN DEC 2013 THE TRACTION CONTROL AUTO DISENGAGED AGAIN AND THEN ONE DAY IT TURNED ITSELF ON AGAIN, NO THERE'S A COOLANT LEAK ISSUE AND OIL LEAK AND CHECK ENGINE LIGHT ON FOR THE CATALYTIC CONVERTER...[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10598728
Official recalls
1Jul 3, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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