2009 Pontiac G8

MY HUSBAND AND I BOTH OWN 2009 PONTIAC G8S, AND THE PANEL THAT SURROUNDS THE POWER SEAT BUTTON ON THE SIDE OF THE DRIVER SEAT HAS BROKEN NOT ONCE BUT TWICE ON HIS VEHICLE AND ONCE ON MINE. THE FIRST TIME WE HAD TO PAY TO HAVE IT REPAIRED, IT ONLY LASTED A LITTLE MORE THAN A YEAR. WE RETURNED TO THE DEALER TO BE TOLD IT WASN'T COVERED BECAUSE IT WAS 1 MONTH MORE THAN THE 12 MO. WARRANTY COVERED. WE HAVE CONTACTED THE GM 1-800 #, TO BE TOLD BY CUSTOMER SERVICE ,TWICE THEY WOULD NOT HELP. BECAUSE THERE WAS NO RECALL. WE FEEL WE SHOULD NOT HAVE TO PAY AGAIN, SINCE THIS SAME PART HAS BROKEN 3 TIMES, AND IN 1 FAMILY WITH EXACT SAME VEHICLES AND SAME BROKEN PART. IT IS A FAULTY PART, THERE IS LOT OF TALK ALL OVER THE WEB ABOUT IT, SO I DON'T KNOW HOW YOU CANNOT ADMIT IT. YOU SHOULD HELP! LOOK FORWARD TO YOUR RESPONSE. *TR

OUR 2009 PONTIAC G8 GT WITH 54,000 MILES STARTING HAVING THE AIR BAG FAULT LIGHT SHOW UP DURING STARTUP OF THE VEHICLE. THIS FAULT STAYED ILLUMINATED AT ALL TIMES. I RESEARCHED THIS FAULT ON THE INTERNET, INCLUDING PONTIAC FORUMS, AND FOUND THAT THERE WAS A SIGNIFICANT AMOUNT OF OTHER PONTIAC G8 OWNERS THAT HAVE HAD A SIMILAR FAULT. I ALSO FOUND ON THE INTERNET THAT THERE WAS A LARGE AMOUNT OF GM PRODUCTS THAT HAS THE SAME FAULT. I FOUND THAT THE MAJORITY OF THE FINDINGS ON THE INTERNET STATED THAT THE ISSUE WAS THE PASSENGER PRESENCE MODULE AND/OR SENSOR. ON 4-22-14, WE TOOK OUR G8 TO THE DEALERSHIP FOR ANALYSIS. THE DEALERSHIP FOUND THAT THE FAILURE WAS THE PASSENGER PRESENCE MODULE (PN#92225595) AND PASSENGER PRESENCE SENSOR (PN#92220398). THE AIR BAGS IN THE VEHICLE WILL NOT FUNCTION WITH THIS CURRENT FAULT. THE COST TO REPAIR THE ISSUE QUOTED BY THE DEALERSHIP IS $1,193.94. I DECIDED TO SPEAK WITH GM CUSTOMER REPRESENTATIVE VIA PHONE. GM CUSTOMER SERVICE RESPONDED TO MY CONCERN WITH A NEGOTIATED COST DOWN TO $500 + TAX. I DO APPRECIATE THE REDUCTION IN COST BUT FEEL THAT THIS IS A KNOWN SAFETY ISSUE AND THAT THERE IS ALOT OF HISTORY ON THIS ISSUE SINCE 2007 (PER THE INTERNET RESEARCH) AND I FEEL THAT THIS ISSUE NEEDS TO BE CORRECTED IMMEDIATELY. *TR

THE AIR BAG FAULT LIGHT CAME ON IN OUR 2009 PONTIAC G8. THE CAR HAS ONLY 41,000 MILES. WHY WOULD AIR BAG SYSTEM FAIL? IT HAS NO ACCIDENTS AND LOW MILES. TOOK TO DEALER "QUALITY CHEVROLET IN ESCONDIDO CALIFORNIA TO HAVE THE CODES READ AS MY READER WOULD NOT DISPLAY THEM. DEALER SAID THEY WOULD DIAGNOSE IT FOR $115.14. DEALER KEPT IT TWO DAYS AS THEY SAID THEY WERE TOO BUSY WITH GM IGNITION KEY RECALL AND DIDN'T HAVE TIME TO READ THE ERROR CODES. THE SECOND DAY, DEALER SAID "BAD NEWS", YOU WILL NEED TO PAY US AN ADDITIONAL $1,041.00 TO REPLACE THE PASSENGER SEAT PRESENCE MODULE. TOTAL WOULD BE $1,156.14. THEY SAID ALL OF THE AIR BAG SYSTEM WON'T WORK WHILE YOU HAVE THIS ERROR CODE. THIS IS CRAZY. A SAFETY SYSTEM LIKE THIS SHOULD NOT FAIL AND IT SHOULD NOT KILL ALL THE OTHER AIR BAGS. I ASKED DEALER FOR ERROR CODES AND PART NUMBER. THE ERROR CODES ARE U0170 LOSS COMMUNICATION WITH PASSENGER PRESENCE AND B0081 PASSENGER PRESENCE SYSTEM. THE PART NUMBER IS GM #92225595. I CHECKED THE INTERNET AND THE PRICE FOR NEW MODULE FROM A GM PARTS SELLER WITH 1 YEAR WARRANTY IS $262.50. I CHECKED THE WEB NHTSA AND OTHER SITES AND THIS FAILURE IS VERY COMMON FOR THIS PONTIAC G8 VEHICLE. IT SHOULD BE COVERED BY GM FOR FREE AS A RECALL OR WARRANTY. PLUS, IT SHOULD NOT DISABLE ALL THE OTHER AIR BAGS IN THE VEHICLE. THIS IS NEGLIGENT AND UNSAFE. PLUS, THE DEALER IS TAKING HUGE PROFIT ON REPLACEMENT FEE. IT TOOK ME 10 MINUTES TO REMOVE THE MODULE FROM UNDER THE PASSENGER SEAT. WHY WOULD THE DEALER "QUALITY CHEVROLET IN ESCONDIDO CALIFORNIA" BE SO GREEDY ON SAFETY ITEM AND CHARGE $1,156.14 FOR REPLACING A $262.50 PART THAT TAKES ONLY 10 MINUTES TO REMOVE AND 10 MINUTES TO REPLACE AND 10 MINUTES TO CALIBRATE OR PROGRAM? THIS IS PURE GREED AND DEALER IS SIMPLY CAPITALIZING ON THIS MAJOR SAFETY ISSUE. *TR

PURCHASED VEHICLE NEW ON 2/28/2009 FROM LOCAL GM DEALER. MULTIPLE FAILURES OF GM PART #92207874. OTHER FAILURES OCCURRED ON 8/11/10 (23,629); 10/27/10 (26,082); AND, 7/22/11 (35,300). COMMUNICATED MY CONCERNS ABOUT MULTIPLE FAILURES, OTHER CAUSES, AND POSSIBLE LATENT DEFECT IN DESIGN TO GM CUSTOMER SERVICE TEAM AS EARLY AS OCTOBER 2010 (GM CASE #71-884084012) AND AGAIN IN AUGUST 2011 (GM CASE #71-979563998). FAILURE OF PART PRECLUDES OPERATOR ADJUSTMENT OF SEAT WHILE CAR DOOR IS CLOSED AND IF LEFT UNADDRESSED WILL LIKELY CAUSE CHAFFING OF THE UNDER SEAT WIRING HARNESS, SHORTING OUT THE ELECTRICAL SYSTEM. ON SEPTEMBER 2, 2011 GM CUSTOMER SERVICE TEAM STATES "GM DOES NOT SEE THIS AS A MANUFACTURER'S CONCERN, THE SEAT IS DESIGNED PROPERLY FOR DAILY USE, AND IS OUTSIDE GM FACTORS OF CONTROL." ALL REPLACEMENTS HAVE BEEN COVERED UNDER 3YR/36K MILE WARRANTY, BUT NO CORRECTION HAS BEEN MADE TO PRECLUDE FUTURE FAILURES. SIMILAR FAILURE OF OTHER G8 OWNERS IS EVIDENT ON INTERNET FORUM WEB BOARDS SUCH AS: HTTP://WWW.G8BOARD.COM/FORUMS/SHOWTHREAD.PHP?T=23189 HTTP://WWW.G8BOARD.COM/FORUMS/SHOWTHREAD.PHP?T=30721 CURRENTLY NEW CAR WARRANTY HAS EXPIRED AND PART IS NOW COVERED BY ONLY 12M/12K MILE "REPAIR" WARRANTY. GIVEN HISTORY OF FAILURES OF THIS PART I EXPECT OTHER FAILURES TO CONTINUE TO OCCUR. ALSO FILED SAME COMPLAINT WITH TEXAS STATE ATTORNEY GENERAL AND TEXAS MOTOR VEHICLE BOARD ON THIS SAME DATE.