1997 Plymouth Voyager

OUR 1997 VOYAGER HAD TO HAVE TRANSMISSION REPLACED AT 43000 MILES. WE CONTACTED THE DEALER AND THE MANUFACTURER ABOUT THE PROBLEM AND WE WERE TOLD THAT IT WAS OUT OF WARRANTY. WE HAD REGULAR MAINTENANCE DONE AT A NATIONAL OIL FRANCHISE. IN ORDER TO GET OUR VAN BACK ON THE ROAD, WE HAD TO PAY CHRYSLER $700 FOR LABOR. WE HAVE SINCE FOUND OUT THROUGH OTHER WEB SITES ABOUT SECRET RECALLS PERTAINING TO CHRYSLER TRANSMISSION PROBLEMS. HAD WE KNOWN ABOUT THIS RECALL, WE WOULD HAVE FOUGHT THEM TO THE END! WE FEEL WE ARE ENTITLED TO A REFUND OF OUR $700 AND CHRYSLER SHOULD GO "PUBLIC" WITH THESE RECALLS! THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER. SINCERELY [XXX].*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

OUR VAN FUEL PUMP / FUEL LINE FAILED AT OR NEAR THE GAS TANK. WHILE DRIVING, MY WIFE NOTICED A SMELL (WHICH TURNED OUT TO BE FUEL). I MET HER, AND TO MY SHOCK, THE VEHICLE WAS ENVELOPED IN GASOLINE FUMES !! WE ABANDONED THE VEHICLE IMMEDIATELY, DUE TO OBVIOUS CONCERNS OF FUMES COMBUSTION. WE CONTACTED A TOW TRUCK, HAD THE VAN TOWED TO A REPAIR SHOP WHICH HAPPENED TO BE WITHIN 2 MILES, AND HAD REPAIRS MADE. AT THE SHOP, THEY WOULD NOT PULL THE VEHICLE INTO THE GARAGE BECAUSE THE UNDERSIDE WAS SOAKED IN GASOLINE ! THEY REPLACED THE FUEL PUMP / LINE ASSEMBLY. I AM CONTACTING NHTSA AT THIS POINT DUE TO AN ARTICLE IN THE DETROIT NEWS (JULY 18, 2001)WHICH INDICATES THIS FAILURE MIGHT BE A KNOWN/RECURRING PROBLEM. SINCE I SAW MY WIFE SITTING ON THE SIDE OF THE ROAD IN A VAN ENGULFED IN GASOLINE VAPORS, I AM NOT AT ALL HAPPY OR IMPRESSED WITH THE THOUGHT THAT SOMEONE KNEW THIS MIGHT HAPPEN TO HER. THANK YOU FOR YOUR SUPPORT.*AK

TWO MONTHS AGO, I CONTACTED CHYRSLER ABOUT THE MIDDLE BENCH SEAT BELT, PASSENGER SIDE, COMING UNLATCHED. THEY INFORMED ME TO GO A DEALERSHIP, OF THEIR CHOICE, AND HAVE IT CHECKED OUT, WHICH I DID. AFTER ABOUT AN HOUR OF WAITING, I WAS TOLD THAT ALL SEAT BELTS MET SAFETY COMPLIANCE. THREE AND A HALF WEEKS AGO, I HAD TO COME TO A SUDDEN STOP FROM 55MPH (SOMEONE TURNED OUT IN FRONT OF ME) AND MY 3 1/2 YEAR OLD SON CAME FLYING OUT OF HIS HIGH BACK BOOSTER SEAT BECAUSE THE SEATBELT CAME UNLATCHED. I HAVE SINCE, TRIED TO LATCH THE SEAT BELT AND IT WILL NOT STAY LATCHED. I TOOK MY VAN BACK TO THE DEALERSHIP TODAY, 7/12/01, AND THEY CONFIRMED THAT THE SEAT BELT WAS IN DEED NOT LATCHING AND WOULD ORDER A NEW PART TO REPLACE IT. I WAS THEN TOLD THAT I WOULD NOT ONLY HAVE TO PAY FOR INSTALLATION OF THE NEW PART, BUT ALSO PAY FOR THE PART AS WELL. I WAS ALSO GIVEN THE "RUN AROUND" FROM CHRYSLER HEADQUARTERS CUSTOMER SERVICE DEPARTMENT STATING THAT THE DEFECT WARRANTY WAS ONLY FOR 36000 MILES OR THREE YEARS. I FEEL AS THOUGH IT SHOULD ALWAYS BE COVERED AS LONG AS THE VEHICLE IS STILL RUNNING BECASUE IT IS REQUIRED BY LAW TO WEAR A SEAT BELT. NOT TO MENTION, I COULD HAVE LOST MY CHILD IF I HAD HIT THAT CAR OR HAD BEEN HIT BY SOMEONE ELSE, WHEN I WAS TOLD JUST TWO MONTHS PRIOR THAT ALL SEAT BELTS WERE IN SAFETY COMPLIANCE.*AK

IBOUGHT THE CAR IN FEBURAURY. I BROUGHT IT BACK IN 3 DAYS WITH THE THE VAN MAKING A NOISE IN IT THEY REPLACED THE SERPENTENE BELT. I NO LONGE HERD THE NOISE FOR A LITTLE WHILE. WHEN I BOUGHT IT I WAS TOLD THEY WOULD FIX THE A/C I WOULD HAVE TO BRING IT BACK IN TO FIX IT. I BROUGHT IT BACK AND THEY SAID IT WAS FIXED ND IT ONLY WORKED FOR THE DRIVE HALF WAY HOME. I THEN BROUGHT IT BACK FOR FOUR DAYS WHILE THEYTOOK APARRT THE DASH BOARD AND REPLACED THE EVAPORATOR. I CHECKED TO SEE IF THE A/C WORKED AND IT DID BUT I TURNED OFF DUE TO LITTLE GAS IN THE TANK. THE NEXT TIME I USED IT WAS IN APRIL TO GO TO THE BEACH WTH FRIENDS. IT WORKED GOING UP THERE AND THEN ON THE WAY BACK IT WAS NOT WORKING AND MY VAN OVER HEATED. I THEN BROUGHT IT TO THEM AND ASKED THEM TO LOOK AT IT. THEY THEN RIGGED A FUSE TO THE CLUTCH TO KEEP THE FAN ON AT ALL TIMES SO IT WOULD NOT OVER HEAT. I FELT THAT THEY WERE GOING TO CHARGE ME FR IT TO BE REPAIRED FOR THIS TIME IT WAS AFTER THE 30 DAY WARRANTY SO THERE FOR I WAS WAITING TO SEE IF I COULD GET MONEY TOGETHER TO FIX IT. I THEN STATED HAVING PROBLEMS WITH IT OVER HEATING SO I CALLED THEM AFTE ANOTHER MECHANICLOOKED AT IT AND SAID IT WAS A FIRE WAITING TOHAPPEN AND THINGS WERE NOT PUT IN CORRECTLY, HE EVEN TOLD THEM AND THY TOLD HIM TO TELL ME TO MAKE AN APPT. SO I CALLED AND THEY TOLD ME THEY COULD NOT GET IT UNTIL WED. I EXPLAINED I HAD TO GO OUT OF TOWN AND THAT IT WAS A FIRE HAZARD. I THEN ASKED IF I COULD BRING IT IN TO HAVE HIM LOOK ATT IT AN HE SAID NO IT WOULD BE WED. I TRIED TO HAVE THEM LOK AND SEE IF THEY COULD COME UP WITH A GAME PLAN. I THEN CALLED THEM YESTEDAY AND HE SAID I REFUSEDTO BRING IT INAND THAT IS NOT TE CASE. I TOLD HIM I WAS GOING TO BRING IT TO YOU AND E SAID GO A HEAD AND THEN HUNG UP ON ME.I THEN CALLED BACK TALKED TO THE OWNER AND HE LISTENED TEMPORARLY UNTIL I TOLD HIM I USED THE A/C ONCE HE THEN SAID I WAS BEING DISHONEST AND THEN AT THAT POINT I TOLD HIM HE HAS NO RIGHT CALLING ME A LIER .*AK