OUR 1997 VOYAGER HAD TO HAVE TRANSMISSION REPLACED AT 43000 MILES. WE CONTACTED THE DEALER AND THE MANUFACTURER ABOUT THE PROBLEM AND WE WERE TOLD THAT IT WAS OUT OF WARRANTY. WE HAD REGULAR MAINTENANCE DONE AT A NATIONAL OIL FRANCHISE. IN ORDER TO GET OUR VAN BACK ON THE ROAD, WE HAD TO PAY CHRYSLER $700 FOR LABOR. WE HAVE …
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OUR 1997 VOYAGER HAD TO HAVE TRANSMISSION REPLACED AT 43000 MILES. WE CONTACTED THE DEALER AND THE MANUFACTURER ABOUT THE PROBLEM AND WE WERE TOLD THAT IT WAS OUT OF WARRANTY. WE HAD REGULAR MAINTENANCE DONE AT A NATIONAL OIL FRANCHISE. IN ORDER TO GET OUR VAN BACK ON THE ROAD, WE HAD TO PAY CHRYSLER $700 FOR LABOR. WE HAVE SINCE FOUND OUT THROUGH OTHER WEB SITES ABOUT SECRET RECALLS PERTAINING TO CHRYSLER TRANSMISSION PROBLEMS. HAD WE KNOWN ABOUT THIS RECALL, WE WOULD HAVE FOUGHT THEM TO THE END! WE FEEL WE ARE ENTITLED TO A REFUND OF OUR $700 AND CHRYSLER SHOULD GO "PUBLIC" WITH THESE RECALLS! THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER. SINCERELY [XXX].*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #748858
Mileage unknown · May 10, 2001
Power Train
TRANSMISSION WOULD SHIFT INTO GEAR WITHOUT BEING TURNED ON, AND HAD ROLLED BACKWARDS.*AK
NHTSA ODI #887967
Mileage unknown · Mar 10, 2001
Power Train
OUR AUTO MATIC TRANSMISSION KEEPS FAILING AND STALLING, HAVE BEEN TO A DEALER TWICE AND THEY CAN'T FIND A PROBLEM.*AK
NHTSA ODI #742204
Mileage unknown · Jan 29, 2001
Power Train
WHEN PLACING VEHICLE IN REVERSE TRANSMISSION LOCKS UP. VEHICLE ONLY HAS 36 THOUSAND MILES ON IT. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
NHTSA ODI #879203
Mileage unknown · Dec 28, 2000
Power Train
I AM WRITING TO PLEASE FIND IF THERE ARE ANY OTHER COMPLAINTS ON CHRYSLER PRODUCTS REGARDING BAD TRANSMISSIONS. I JUST FEEL THAT IT IS NOT RIGHT TO REPLACE A TRANSMISSION IN A 3 YEAR OLD VEHICLE. I HAVE TWO MECHANICS, ONE OF WHOM WORKED FOR CHRYSLER AS A MECHANIC, WHO SWEARS CHRYSLER SIMPLY HAS BAD TRANSMISSIONS. THANK YOU FO…
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I AM WRITING TO PLEASE FIND IF THERE ARE ANY OTHER COMPLAINTS ON CHRYSLER PRODUCTS REGARDING BAD TRANSMISSIONS. I JUST FEEL THAT IT IS NOT RIGHT TO REPLACE A TRANSMISSION IN A 3 YEAR OLD VEHICLE. I HAVE TWO MECHANICS, ONE OF WHOM WORKED FOR CHRYSLER AS A MECHANIC, WHO SWEARS CHRYSLER SIMPLY HAS BAD TRANSMISSIONS. THANK YOU FOR YOUR TIME. *AK
NHTSA ODI #738410
Mileage unknown · Dec 6, 2000
Power Train
I WAS AT A STOP SIGN WAITING FOR A CLEAR ROAD TO TAKE A LEFT, I STARTED TO PULL OUT WHEN A VEHICLE CAME OVER A CREST TO THE LEFT CUASING ME TO CHANGE MY MIND. MY NOSE WAS IN THE ROAD A LITTLE, SO I PUT IT IN REVERSE TO BACK UP, THE TRANSMISSION WOULD NOT ENGAGE. I PUT IT IN DRIVE, IT STILL WOULD NOT ENGAGE(LIKE BEING IN NEUTRAL)…
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I WAS AT A STOP SIGN WAITING FOR A CLEAR ROAD TO TAKE A LEFT, I STARTED TO PULL OUT WHEN A VEHICLE CAME OVER A CREST TO THE LEFT CUASING ME TO CHANGE MY MIND. MY NOSE WAS IN THE ROAD A LITTLE, SO I PUT IT IN REVERSE TO BACK UP, THE TRANSMISSION WOULD NOT ENGAGE. I PUT IT IN DRIVE, IT STILL WOULD NOT ENGAGE(LIKE BEING IN NEUTRAL). AFTER SITTING THERE STUC FOR A FEW MINUTES, IT FINALLY STARTED TO WORK AGAIN. FORTUNATELY I WASN'T HIT. TODAY THE SAME THING HAPPENED AGAIN, ONLY THIS TIME I WAS BACKING OUT OF MY DRIVEWAY. IT WAS COLD BOTH DAYS IF THAT HAD ANYTHING TO DO WITH IT. MY FIRST OCCURENCE WAS A SAFETY CONCERN TO ME. *AK
NHTSA ODI #737386
Mileage unknown · Nov 24, 2000
Electrical SystemPower TrainUnknown Or Other
ENGINE CHECK LIGHT COMES ON DUE TO BAD VIBRATION, WON'T SHIFT INTO GEAR, LIKE IT'S RUNNING OUT OF GAS.*AK THE DEALER REPLACED THE OXYGEN SENSOR AS A POSSIBLE CAUSE BUT IT WASN'T. THEN, FUEL FILTER WAS REPLACED BUT IT WASN'T AGAIN. FINALLY, THE #3 SPARK PLUG WIRE WAS REPLACED AND THE PROBLEM WAS SOLVED. *YH
NHTSA ODI #875464
Mileage unknown · Aug 11, 2000
Power Train
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
NHTSA ODI #727574
Mileage unknown · May 15, 2000
Power Train
TRANSMISSION FAILED SUDDENLY WHILE BACKING OUT OF PARKING SPACE. *AK
NHTSA ODI #722726
Mileage unknown · Mar 2, 2000
Engine And Engine CoolingPower Train
TORQUE CONVERTER FAILED, HAD TO REBUILD TRANSMISSION & REPLACE TORQUE CONVERTER TO A TUNE OF $1340.08. HEAD GASKET BLEW AND HAD TO BE REPLACED TO A TUNE OF $ 810.96. *AK
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.
Consequence & remedy
Consequence: THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.
Remedy: DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL OWNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.
VEHICLE DESCRIPTION: PASSENGER MINIVANS EQUIPPED WITH P215/65R15 GOODYEAR CONQUEST TIRES MOUNTED ON STEEL WHEEL. THE TIRES CAN EXPERIENCE A SUDDEN AIR PRESSURE LOSS WITHOUT WARNING.
Consequence & remedy
Consequence: SUDDEN TIRE FAILURE COULD RESULT IN A LOSS OF DRIVER CONTROL OF THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE TIRES THAT WERE MOUNTED ON STEEL WHEELS.
THE STEEL ROAD WHEELS WERE DAMAGED BY THE EQUIPMENT USED TO MATCH MOUNT THE WHEEL TO THE TIRE.
Consequence & remedy
Consequence: A SCORE MARK WAS MADE ON THE WHEEL, AFFECTING THE DURABILITY OF THE WHEEL.
Remedy: DEALERS WILL REPLACE ALL ROAD WHEELS (AND FULL SIZE SPARE TIRES) WITH NEW WHEELS.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
7
PE02004 · Rear Seat Belt Malfunction
Opened Jan 16, 2002 · Closed Mar 11, 2002
Status: closed (inferred from source dates) · Seat Belts:rear/other
THIS INVESTIGATION WAS OPENED JANUARY 16, 2002, BASED ON SEVEN REPORTS ALLEGING THE THIRD ROW SEAT BELT RETRACTORS FAILED ON CERTAIN 1997 AND 1998 MODEL YEAR CARAVAN AND VOYAGER VEHICLES.THE REPORTS INDICATED A TAR LIKE SUBSTANCE ENTERED THE RETRACTOR MECHANISM, THUS CAUSING THE RETRACTOR TO JAM OR BIND.IN THIS CONDITION THE SEAT BELT IS RENDERED INOPERABLE, AS THE WEBBING CANNOT RETRACT OR BE WITHDRAWN FROM THE RETRACTORS FOR USE.RECALL SCOPE:THE AFFECTED VEHICLES ARE 1997 THROUGH 1999 DODGE CARAVAN, PLYMOUTH VOYAGER, AND CHRYSLER TOWN & CONTRY BUILT ON A SHORT WHEEL BASE CHASSIS.THE INCLUSIVE DATES OF PRODUCTION ARE JUNE 1996 THROUGH OCTOBER 31, 1999.RECALL REMEDY: DAIMLERCHRYSLER DEALERS WILL REPLACE THE MASTIC SOUND BARRIER PATCHES WITH FOAM BLOCKERS, AS WELL AS, INSPECT AND REPLACE ALL THIRD ROW REAR SEAT BELT ASSEMBLIES CONTAMINATED BY THE MASTIC PATCH.
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
EA97003 · Integrated Child Seat Belt Lockup
Opened Jan 31, 1997 · Closed Aug 19, 1998
Status: closed (inferred from source dates) · Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Additional source detail variants (2)
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
ODI CONTINUES TO RECEIVE COMPLAINTS ALLEGING LATCHING/RETRACTOR MECHANISM PROBLEMS.CHRYSLER'S ASSESSMENT OF THE PROBLEM INDICATES THAT OWNERS OF THE VEHICLES ARE NOT ADHERING TO THE CLEANING REQUIREMENTS FOR THE SEAT.THE SEAT APPEARS TO MALFUNCTION IF CRUMBS OF FOOD OR BEVERAGE RESIDUE ACCUMULATES ON THE LATCHING TONGUE IN THEWELL LOCATED BETWEEN THE CHILD'S LEGS.ODI HAS 19 COMPLAINTS OF RETRACT LOCKUP.SEVEN OF THESE COMPLAINTS REPORT CUTTING THE STRAPS TO REMOVE THE CHILD.TWO OF THE SEVEN CONSUMERS ALLEGE THE CHILD WAS CHOKING.CHRYSLER REPORTS 60 OWNER/FIELD REPORTS WHICH INDICATED 19 HARNESSES WERE CUT TO REMOVE THE CHILDREN.ADDITIONAL INFORMATION IS NEEDED TO FULLY ASSESS THE SAFETY CONSEQUENCE OF THE ALLEGED DEFECT AND TO EVALUATE THE CHRYSLER CORPORATION'S RATIONAL FOR NOT CONDUCTING A SAFETY RECALL CAMPAIGN.
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