2002 Oldsmobile Silhouette

2002 OLDSMOBILE SILHOUETTE VAN THE FRONT DOORS ARE NOT PROPERLY SEALED AND ALLOW WATER TO INTRUDE. THIS HAS CAUSED WATER DAMAGE TO THE ELECTRICAL COMPONENTS IN THE DOOR. THE WINDOW SWITCHES ARE FAILING AND HAVE HAD TO BE REPLACED, WHICH OLDS SERVICE TECH'S STATED WAS DUE TO WATER DAMAGE. THE REPAIR PERSON AT THE LOCAL DEALERSHIP IN SARASOTA SAID THAT IT IS A COMMON PROBLEM FOR THE MODEL. I AM WORRIED ABOUT FUTURE BODY DAMAGE AND CORROSION. ALSO WORRIED ABOUT DOOR LOCKS FAILING AND RELATED SAFETY ISSUES. *JB

AS I WAS CHECKING THE TIRES FOR WEAR I NOTICED THAT THE INSIDE OF THE TIRE, WHERE THE TREAD MEETS THE SIDEWALL, WAS DAMAGED. IT APPEARS THAT THERE IS A FLANGE OR DISC AT THE BOTTOM OF THE SPRING/SHOCK ASSEMBLY THAT'S COMING IN CONTACT WITH THE TIRE. LESS THAN 1 INCH CLEARANCE. PROBABLY HAPPENS WHEN THERE'S DOWN FORCE FROM HITTING A POT HOLE, SPEED BUMP OR SUDDEN STOP. TREAD IS GOOD BUT SEPARATING FROM THE SIDEWALL, STEEL BELTS VISIBLE. 30,000 MILES, GOODYEAR, P225/60R/16, I ASSUME ORIGINAL EQUIPMENT. BOUGHT USED AT 9K, NO RECORD OF ROTATING THE TIRES. REAR TIRE HAS SLIGHT DAMAGE SUGGESTING IT MAY HAVE BEEN ON FRONT AND ROTATED OUT. IF OWNERS ARE ONLY LOOKING AT THE TREAD AND NOT THE INSIDE SIDEWALL I THINK THERE'S A POTENTIAL FOR BLOWOUT AND TIRE SEPARATION. I NOTE 2 FAILURES ALTHOUGH THE TIRES HAVE NOT BLOWN, THEY WILL NEED TO BE REPLACED. WILL HAVE VEHICLE SERVICED THIS WEEK. *JB

I HAVE A PROBLEM WITH WIND NOISE COMING FROM BOTH, BUT PRIMARILY THE LEFT A-PILLAR/S. I GET THE NOISE AT HIGHWAY SPEEDS AND HEADING INTO A HEAD WIND. IT CAUSES AN EXTREMELY LOUD LOW PITCH WHISTLING NOISE THAT IS CONSTANT WITH THE WIND BLOWING. IT HAS BEEN IN THE SHOP(USING AT LEAST 3 DIFFERENT ONES) 6 TIMES FOR THE SAME ISSUE WITH NO SOLUTION. *LA

JUST PRIOR TO 40,000 MILES, MY SERVICE ENGINE SOON LIGHT CAME ON AND MY ABS DISABLED LIGHT ILLUMINATED. AFTER I STOPPED THE CAR AND RESTARTED IT, THE LIGHTS WENT AWAY. THEN A FEW DAYS LATER IT HAPPENED AGAIN AND I BEGAN TO NOTICE A RUMBLING SOUND COMING FROM THE FRONT OF THE VEHICLE. THE NOISE CHANGED PITCH DEPENDING ON THE SPEED OF THE CAR. IT ALMOST SOUNDED LIKE THE TRANSMISSION WAS ROARING PRIOR TO CHANGING GEARS, BUT IT WASN'T THE TRANSMISSION ITSELF BECAUSE THE NOISE DID NOT CORRELATE TO ACTUAL GEAR CHANGES. I TOOK THE CAR TO A CHEVY DEALER SERVICE DEPARTMENT AND THEY DETERMINED THAT THE WHEEL BEARINGS (WHICH IS A WHOLE HUB ASSEMBLY THAT INCLUDES ABS AND AWD COMPONENTS) IN THE FRONT DRIVERS SIDE NEEDED TO BE REPLACED. A COUPLE OF WEEKS LATER, THE REAR PASSENGER SIDE WHEEL BEARINGS (AND THE WHOLE HUB ASSEMBLY)HAD TO BE REPLACED. AS SOON AS I GOT THE CAR BACK, THE NOISE WAS STILL AUDIBLE IN THE FRONT AND THEY REPLACED THE FRONT PASSENGER SIDE HUB ASSEMBLY. WHEN THE CAR REACHED 54,000 MILES, THE RUMBLING NOISE WAS AGAIN AUDIBLE FROM THE REAR AND THE DEALER REPLACED THE FINAL HUB ASSEMBLY IN THE DRIVERS SIDE REAR. THE DEALER TOOK THE CAR FOR A TEST DRIVE AND THE NOISE WAS STILL PRESENT AND THEY DETERMINED THEY HAD TO REPLACE THE RIGHT REAR HUB ASSEMBLY FOR THE 2ND TIME. THIS IS 5 HUB ASSEMBLIES BETWEEN 40,000 AND 54,000 MILES ON THE CAR. THERE IS NO WAY THAT ANYONE WILL CONVINCE ME THAT THIS IS NOT A MANUFACTURING DEFECT. THIS CAR HAS ALL WHEEL DRIVE. AT THIS POINT, IT SEEMS THAT THE REPLACING OF THESE HUB ASSEMBLIES WILL BE AN ONGOING MAINTENANCE ISSUE THAT COULD AFFECT THE WHEEL BEARINGS, ABS OR THE AWD SYSTEM, OR ALL OF THE ABOVE. *JB

MY ONE YEAR OLD DAUGHTER GOT HER HAND CAUGHT IN THE PASSENGER SIDE SLIDING DOOR. THE WHOLE SYSTEM MALFUNCTIONED. AND WE COULD NOT GET THE DOOR TO OPEN WITH THE ELECTRICAL BUTTONS. WE TRIED WITH THE CAR ON AND OFF. AND WE ALSO COULD NOT OPEN THE DOOR MANUALLY FROM THE INSIDE OR OUTSIDE. WE IMMEDIATLY CALLED 911. AND ENDED UP HAVING TO PRY THE DOOR OPEN WITH CROW BARS. ONE ON THE INSIDE AND ONE ON THE OUTSIDE. *AK THIS IS THE EMAIL I SENT TO OLDSMOBILE. AFTER THEY RECEIVED MY EMAIL. THEY DETERMINED ON THEIR OWN TO FILE A PRODUCT ALLEGATION. THE FILE # IS 1-222720667 I WAS ASSIGNED TO A REPRESENTATIVE WHO TOLD ME THEY MAY NOT PAY TO HAVE MY CAR FIXED, EVEN THOUGH IT IS UNDER WARRENTY. I WAS ALSO TOLD ON THE DAY I DROPPED MY CAR OFF (JUNE 8TH,2004) IT WOULD BE TEN DAYS AT THE MOST TO COME TO A CONCLUSION AFTER THE PRIVATE INVESTIGATOR EXAMINDED THE VEHICLE. I DID SPEAK WITH MY GM REPRESENTATIVE LARRY MEEKS YESTERDAY. HE SEEMED VERY SHORT AND ANNOYED AT ME. WERE IN THE BEGINNING HE WAS APPOLIGETIC ABOUT MY DAUGHTERS HAND AND WANTED TO BE HELPFUL. HE SAID HE DIDN'T FILE THE REPORT TO HAVE THE CAR LOOKED AT UNTIL JUNE10TH AT 2PM. BUT ON THE PHONE ON JUNE 8TH AT 12NOON HE DECLARED TO ME THAT IT WOULD BE TEN DAYS FROM THEN. JUNE 8TH WAS THE DAY I DROPPED THE CAR OFF AT THE DEALERSHIP. I WAS UNDER THE IMPRESSION THAT GM FILED THE CLAIM ON THEIR OWN BECAUSE THEY WERE INTERESTED IN MAKING SURE THIS DOESN'T HAPPEN TO ANYONE ELSE. I WAS ALSO TOLD THAT THERE HAVE NEVER BEEN ANY REPORTS FILED OF INJURIES TO OTHER PEOPLE FROM THE SLIDING DOORS. THIS IS APPARENTLY FALSE. AFTER REVIEWING YOUR WEB SITE AND READING THROUGH SOME COMPLAINTS. I FELT LIKE I HAD BEEN LIED TO BY GM. AND IT IS POSSIBLE THAT THEY ONLY HAVE THEIR OWN INTEREST AT HEART. COMPLAINT #10025827 SURE STUCK OUT IN MY MIND. AND THAT IS WHY I AM FILING MY COMPLIANT. BECAUSE ONE SAD AND DISHEARTENED MOTHER HAS NO POWER AGAINST A BIG CO. LIKE GM.

WHILE DRIVING WITH MY FAMILY, TRAFFIC CAME TO A SUDDEN STOP AND MY SON (5YRS, IN A CAR SEAT), WHO WAS SITTING IN THE FIRST ROW BEHIND THE PASSENGER, SLAMMED HIS HEAD AGAINST THE BACK OF THE SEAT. MY WIFE BLAMED ME FOR NOT FASTENING HIM IN CORRECTLY. SO I LET HER DO IT, AND WE BOTH YANKED ON THE SEAT BELT TO MAKE SURE IT WAS OK. THEN IT HAPPENED AGAIN. MY WIFE TOOK THE VAN TO THE DEALER TO GET A NEW LATCH. WHILE WE WERE WAITING FOR THE PART TO ARRIVE, I WAS DRIVING AGAIN WITH MY FAMILY WHEN THE LIGHT TURNED YELLOW AND I SLAMMED ON THE BRAKES. MY SON NOW SITTING IN THE BACK ROW IN HIS CAR SEAT, AGAIN HIT THE BACK OF THE FRONT PASSENGER SEAT. NOW THE DEALER SAYS THAT THEY NEVER TOLD US THEY WOULD GET US ANOTHER PART, AND THAT WE HAD TO CALL GM. THEY SAID THEY WOULD SEND A REP OUT AND NEVER HAVE. FURTHERMORE WE RECEIVED A NOTICE THAT SAID OUR PARTS WERE IN AFTER THEY TOLD US THAT THEY COULDN'T GET THE PARTS. ALL WE WANT IS TO HAVE THE VEHICLE TESTED UNDER HARD BRAKING AND THE TWO LATCHES REPLACED. *JB