2020 Nissan Sentra

I PURCHASED THE VEHICLE THERE WAS A POPPING SOUND WHEN YOU TURN THE STEERING WHEEL EITHER TO THE LEFT OR RIGHT I TOLD THE DEALER AND THEY SAID THEY COULD NOT HEAR IT. THEY TOOK IT TO THE SERVICE DEPT AND THE CAR WAS CHECKED OUT I WAS TOLD THAT THERE WAS NO ISSUE WITH THE STEERING WHEEL TODAY THE CAR CONTINUES TO MAKE THE NOISE SOMEDAYS IT LOUDER THAN OTHERS I TOOK IT AGAIN TO NISSA AND THEY STILL SAY THERE IS NOTHING WRONG WITH THE CAR I AM CONCERNED AND DISAPPOINTED WITH THE SERVICE AT NISSAN SOMETHING IS FOR SURE WRONG WITH THE CAR

Experienced odd vibration in front tires when making a slight turn or on a winding road. This vehicle currently has a recall for bent tire rods (21V-461) so primary concern was that tire rods were either faulty and/or bent. Vehicle was brought into dealership for inspection on January 22, 2022 and was inspected for the recall, but dealership confirmed issue was not present (see attachment-1). Over the course of 4 months, vibrations continued and issue remained.The car was then brought into service to address the issue again as it did not seem mechanically correct. After inspection the following was noted: "Passenger side has excessive play due to inner tire rod being loose or popped out of place" (see attachment-2). Dealership and Nissan have refused to correct the issue as they do not believe the faulty tire rods are caused by manufacturer defect, although, there is no indication that an outside force has caused such defect. Vehicle was driven on for four months with tire rods that are loose and/or popped out of place as vehicle was not initially inspected properly. A loose tire rod could have caused loss of control to vehicle and/or the tire rod could snap (identical to symptoms of a bent tire rod). Nissan is attempting to argue that this is not covered under the initial tire rod recall as the tire rod is not bent, it is loose and/or popped out of place.

The contact's daughter owned a 2020 Nissan Sentra. The contact stated that while her daughter was driving the vehicle at an unknown rate of speed, she lost control of the vehicle without warning. Her daughter hit a curb which caused the vehicle to flip over. A fellow motorist saw the failure and called the authorities to the scene. The contact's daughter was treated for unknown injuries at the scene. The contact was uncertain if a police report was filed. The vehicle was towed to an independent mechanic where it was destroyed. The dealer was notified of the failure, the manufacturer was not made aware of the failure The contact recently discovered that her daughter's vehicle had been placed under NHTSA Campaign Number: 21V461000(STEERING) which she linked to her daughter failure. The vehicle had been destroyed. The failure mileage was unknown.

The contact owns a 2020 Nissan Sentra. The contact stated while reversing to park the vehicle, the vehicle spun out. The contact stated there was no warning light illuminated. The contact had the vehicle towed to an independent mechanic where she was informed that the driver’s and passenger’s side front tie rods were bent. The vehicle was not repaired. The contact took the vehicle to the local dealer, where she was informed that there were no defects on the vehicle. The contact took the vehicle back to an independent mechanic where both tie rods were repaired. The contact stated that after the repair was performed, she was informed by the insurance company that the Vin was included in NHTSA Campaign Number: 21V461000 (Steering) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 25,000. Parts distribution disconnect.