2015 Nissan Pathfinder

TL* THE CONTACT OWNS A 2015 NISSAN PATHFINDER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL RATTLING SOUND COMING FROM THE FRONT OF THE VEHICLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO LYNNES NISSAN CITY (318 BLOOMFIELD AVE, BLOOMFIELD, NJ 07003), WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE COOLING FAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,400.

WHENEVER I TURNED ON THE A/C OR HEATER, THERE WAS A STRANGE NOISE COMING FROM UNDER THE HOOD. I NOTICED IT WHEN I WAS STATIONARY AT A STOP LIGHT. I TURNED OFF THE A/C WHICH THE NOISE WENT AWAY. I TOOK IT TO FIRESTONE TO GET IT CHECKED OUT, AND WAS TOLD THAT THE COOLANT FAN AND SHROUD WAS GOING BAD; THEREFORE, IT WOULD COST APPROXIMATELY $1,100 TO REPLACE. I WAS TOLD THAT IF IT KEPT KICKING ON THAT IT COULD EVENTUALLY BREAK OFF AND HIT THE RADIATOR WHICH WOULD DO MORE DAMAGE. I CALLED DEALERSHIP CLOSE TO WHERE I WORK, AND ASKED ABOUT IT. I WAS INFORMED THAT HE REPLACED MORE THAN A COUPLE OF THEM THIS PAST YEAR, AND TOLD ME HE COULD TAKE CARE OF IT FOR APPROXIMATELY $900. AFTER GETTING HOME, I DID SOME RESEARCH WHICH SEEMS THAT IT HAS BEEN A COMMON PROBLEM WITH NISSAN PATHFINDERS MADE BETWEEN 2013-2017. IT SEEMS NISSAN IS WELL AWARE OF THE PROBLEM; HOWEVER, NO RECALL HAS BEEN ISSUED FOR THIS. TODAY, I CALLED NISSAN CONSUMER AFFAIRS ABOUT THIS ISSUE WHICH SHE SUGGESTED I FILE A COMPLAINT WITH THE NHTSA. AGAIN, IT SEEMS NISSAN IS WELL AWARE OF THE ISSUE; HOWEVER, THEY ARE NOT TAKING THE STEPS TO ADDRESS THE SITUATION. IT'S COSTING CONSUMERS ADDITIONAL MONEY FOR THEIR MISTAKE. I'VE ATTACHED DOCUMENTATION THAT I HAD IT REPLACED. ALSO, I ATTACHED JUST ONE OF THE WEBSITES THAT I CAME ACROSS THAT ADDRESSES MY CONCERN.

2015 NISSAN PATHFINDER WAS PURCHASE TWO MONTHS AGO WITH ONLY 48569 MILES IT'S STARTED MAKING A LOUD TICKING NOISE WHEN AC AND HEAT IS ON. TURN OUT FAN IS GOING OUT. VERY ANNOYING AND THE CAR IS NOT THAT OLD. I HEARD THERE WERE RECALLED BUT FOR SOME REASON THE VIN SAYS IT HAS 0 RECALLS WHICH I THINK IS THE MAKERS FAULT. NEED TO FIX AND I WILL STILL HAVE TO PAY OUT OF POCKET WHEN I'M MAKING PAYMENT ON THIS VEHICLE. VERY DISAPPOINTED.

MY 2015 NISSAN PATHFINDER WAS PURCHASED IN NOV. 2018. IT'S BEEN IN THE NISSAN SHOP NUMEROUS TIMES SINCE NOV. WE HAVE ISSUES WITH THE TRANSMISSION STUDDERING/DELAYED ACCELERATION. IT CANT BE REPRODUCED ON DEMAND SO IT'S HARD TO DIAGNOSE. YOU HAVE TO LET OFF THE GAS BEFORE IT WILL GO PROPERLY. ALSO, THE COOLING FAN ASSEMBLY HAS BEEN REPLACED TWICE WITHIN 1 MONTH WITH NEW PARTS . THIS 3RD TIME ONE OF THE FANS WILL NOT CONTINUE TO BLOW. I'VE READ ONLINE THAT THESE 2 ISSUES ARE VERY COMMON WITH THIS VEHICLE. DISAPPOINTED DOESN'T EVEN DESCRIBE WHAT I FEEL ABOUT THIS VEHICLE AND HAVING A DEALERSHIP LIKE GRAY DANIELS FORD IN MS TREAT US THE WAY THEY HAVE DOES NOT HELP WITH THE ISSUES.

I HAD MY TRANSMISSION FLUSHED AT APPROX. 52K MILES ON 2/23/2019. IN APRIL 2019, THE TRANSMISSION BEGIN HAVING ISSUES. RPMS WOULD RIDE HIGH; HOWEVER, TRANSMISSION WOULD NOT UP-SHIFT. OCCURRED DESPITE ACCELERATOR PRESSED TO THE FLOOR. WHEN RELEASING THE ACCELERATOR AND PRESSING AGAIN, THE TRANSMISSION WOULD JERK AND BEGIN TO UP-SHIFT. ISSUE IS INTERMITTENT. CAN OCCUR WHEN TAKING OFF AFTER STOPPING AT AN INTERSECTION, AND SUDDENLY WHEN SMOOTHLY ACCELERATING UPON ENTERING FREEWAYS. HAVING SAFETY CONCERNS, I TOOK THE VEHICLE TO NISSAN AND EXPLAINED THE ISSUE AS NOTED ABOVE ON 5/8/2019. DESPITE TELLING JOSH KERN THE ISSUE WAS THE TRANSMISSION, I LATER DISCOVERED HE RECORDED THE ISSUE AS "... THE THROTTLE WASN'T RESPONSIVE." HE CALLED SAYING THE CAR WAS DRIVEN 60 MILES AND THE ISSUE WAS RESOLVED BY PERFORMING A "IDLE RELEARN" AND "SELF LEARN" SOFTWARE UPDATE. BECAUSE OF THIS, THE VEHICLE NOW IDLED VERY HIGH. AFTER DRIVING IT A FEW DAYS, THE ISSUE OCCURRED AGAIN. REVIEWING THE SERVICE DOC, I REALIZED THE VEHICLE WAS ONLY DRIVEN 1 MILE AND NOT THE 60 MILES. IT ALSO HAD NOTES FROM THE TECHNICIAN THAT "ISSUE COULD NOT BE DUPLICATED." I RETURNED TO NISSAN TO SPEAK TO THE SERVICE MANAGER, BUT HE WAS NOT AVAILABLE. WHILE THERE, I REQUESTED ALL HARD-COPIES OF WORK PERFORMED. ON ONE PAGE WAS WRITTEN NOTES ABOUT ERASING CODES, MENTION OF THE TRANS., ENGINE & IACV-AAC, ECM ON FADED PRINT-OUT OF CODES. MADE OTHER ATTEMPTS TO CONTACT MANAGER WITH NO SUCCESS. IN AUG.2019, THE DEALERSHIP GM PUT ME IN CONTACT W STEVE ZANI (ASST. SERV. MGR.) HE WAS VERY HELPFUL, BUT WAS UNABLE TO DUPLICATE ISSUE. HIGH IDLE FROM UPDATE SEEMS TO BE MASKING ISSUE FREQUENCY. CALLED NISS CON AFFAIRS-CASE36982668. RENEE' WAS NO HELP. REFUSED TO UPDATE CASE OR CALL DEALERSHIP. HAD MY NAME WRONG, ELUSIVE AND SHORT ON PHONE. WORRIED ISSUE NOT GIVEN PROPER CREDENCE; DESPITE DEFECT AND SAFETY CONCERNS.

MY VEHICLE IS FINANCED THROUGH NISSAN AND I STILL HAVE 10 MONTHS OF THE NOTE LEFT. I HAVE RECENTLY BEEN PROVIDED A DIAGNOSIS THAT MY COOLING FAN ASSEMBLY MOTOR AND BEARINGS HAVE FAILED AND WILL NEED REPLACEMENT. MANY NISSAN PATHFINDER OWNERS ARE POSTING SIMILAR ISSUES WITH THEIR CARS. I HAVE ONLY APPROXIMATELY 68,000 MILES ON THE CAR. BASED ON THE NUMBER OF COMPLAINTS, THERE MAYBE AN UNDERLYING PROBLEM WITH THE PART. I AM PROVIDED A $1000 ESTIMATE TO RESOLVE THIS ISSUE. I WANT YOU TO TAKE THIS COMPLAINT SERIOUSLY AND PROTECT THE VEHICLE OWNERS.