2025 Nissan Murano

Sluggish engine, delayed engine engagement, delayed throttle response. Engine noise under acceleration. My safety is being put at risk when pulling out into oncoming traffic on the highway, engine is not shifting, vehicle not moving as fast as it should. Technical Expert sent out by Arbitrator with the BBB Autoline who confirmed multiple issues with the engine. Vehicle has been to Nissan dealerships, but one dealership said it was a normal characteristic of the vehicle and other states unable to duplicate. Going up railroad track vehicle shifts really hard coming down. Keep receiving warning light for sensor malfunction, also had issue with pumping fuel, driver's front door bolt coming out, video to prove and paperwork from dealership.

I have reported and taken my vehicle into the dealership regarding sluggish engine. Vehicle has hesitated multiple times while driving which slows the vehicle down and can cause an accident. Also reported gas leaking out as I pumped gas into the vehicle. Bolt was coming out of driver's side door, Matt Bowers Nissan stated they are aware of the issue with other Nissan vehicles, and the bolt was coming out so they put it back in. Door still having issues, losing time from work to take vehicle in and research is needed to initiate a recall on this vehicle. I feel from a previous Nissan that this vehicle has a bad transmission. Also informed dealership with no response that I keep receiving warning lights regarding sensor malfunction.

While driving my new 2025 Nissan Murano (owned for 3 weeks), I parked the vehicle and exited. I realized the car was sticking out into traffic, so I got back inside to restart it. When I attempted to start the vehicle, the dashboard displayed the message: “Warning: Key system error – see owner’s manual” and the car would not start. The vehicle remained disabled for at least 10 minutes while partially obstructing traffic, creating a safety hazard. I contacted the dealership immediately, and they advised me not to drive the car until it could be inspected. The vehicle was towed to the dealership, where it was held for 24 hours. After consulting with Nissan, the dealer reported that the issue may have been caused by not pressing the “park” button prior to shutting off the engine, and that the system may intentionally shut down for 10 minutes to perform a “safety check.” This explanation was concerning, as the car became unexpectedly disabled without prior warning or symptoms, and the dealership had not previously encountered this issue.

[XXX] at 1378 miles received a malfunction warning light for lane departure. [XXX] at 1875 miles pulling out from my home to Railroad Street the engine started sounding really loud like a motorcycle engine and started to decelerate which could have caused an accident. Video was taken, vehicle was taken to Matt Bowers Nissan 7/11/25 and states issue could not be duplicated and that the engine noise is normal. Engine sounds really loud each time the vehicle is started and again was told by Service Technician Foreman Ken that he has seen similar vehicles with the same problem, and this is normal and preceded to tell me about other noises that I will here that is also normal. Here a sound like valves is tapping. New vehicle should be quiet, and this one is very noisy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)