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2020 Nissan Murano

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2020 Nissan Murano do not stand out strongly from the model-year median of 110.

About this comparison →

How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 13 of 45 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Forward Collision Avoidance. Review the 14 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Suspension. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

1 crash reports0 fire reports2 injury reports

What owners actually said

45 reports
Mileage unknown · Nov 30, 2024
SteeringSuspension

Slowly over time it is becoming harder to turn the wheel, making a loud clumping voice when I turn the wheel a certain direction.

NHTSA ODI #11628043

Mileage unknown · Oct 23, 2024
Seat Belts

Driver seat belt latch starting to stick and not latch properly

NHTSA ODI #11621436

Mileage unknown · Oct 17, 2024
Visibility/wiper

My sunroof exploded but I don't know why. There was no warning. Might have been a rock but I didn't see one. I had the sunroof closed but the fabric cover was open for light. I heard an explosive noise and then glass started raining in. I closed the fabric cover to keep the glass out of the passenger compartment. No real inju…

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My sunroof exploded but I don't know why. There was no warning. Might have been a rock but I didn't see one. I had the sunroof closed but the fabric cover was open for light. I heard an explosive noise and then glass started raining in. I closed the fabric cover to keep the glass out of the passenger compartment. No real injuries other than a couple of glass shards being sharp. Mostly just got some skin irritation. Some areas on my car have scratched paint and plastic parts. I had my Nissan dealer look at it. They will clean up the glass and replace the sunroof for about $2000. I feel like it should be replaced for free as a warranty item. I also got an estimate from a collision shop for about $7500. There is scratched paint and plastic as well as the headliner certainly has glass in it. Their estimate was much more detailed. Filed an insurance claim today, so hope to have it all fixed up soon.

NHTSA ODI #11620490

Mileage unknown · Feb 26, 2024
Forward Collision Avoidance

The car keeps braking like I've been in an accident when I travel under an overpass. It doesn't do it every time, just sometimes. I've had it at the dealer, Don Moore in Owensboro, Ky. and since it doesn't show any codes they can't/won't do anything about it. I don't feel safe driving this car for fear it will slam on the bra…

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The car keeps braking like I've been in an accident when I travel under an overpass. It doesn't do it every time, just sometimes. I've had it at the dealer, Don Moore in Owensboro, Ky. and since it doesn't show any codes they can't/won't do anything about it. I don't feel safe driving this car for fear it will slam on the brakes at any time. It has happened 3 times so far. It also did it almost, once, when driving down the main street in town. It all of the sudden showed the cameras and the lights came up on the dash but luckily it didn't brake. Thank you. [XXX] . [XXX] or [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI #11574062

Mileage unknown · Nov 7, 2023
Unknown Or Other

I was driving my vehicle on the freeway at a speed of 60 mph when all of a sudden the sun roof part of my panoramic roof shattered all over my interior of my car and myself. It blew up all over me and was quite disturbing let alone could of caused an accident or glass could of cut my eyes. I was quite shaken up. I contacted…

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I was driving my vehicle on the freeway at a speed of 60 mph when all of a sudden the sun roof part of my panoramic roof shattered all over my interior of my car and myself. It blew up all over me and was quite disturbing let alone could of caused an accident or glass could of cut my eyes. I was quite shaken up. I contacted my insurance and working a claim to have it replaced. Then I find out this has been common in Nissan vehicles for a long time and law suits because of it, too. These sunroofs allegedly exploded because of their design. Instead of laminating the glass in the sunroofs, the lawsuits claimed, Nissan used thin pieces of tempered glass instead of thicker pieces. The reason why Nissan allegedly did this, according to the suits, is so that the sunroof could be lighter and, thus, the vehicle could get better fuel economy. The lawsuits also alleged the Japanese automaker applied ceramic enamel around the edges of the sunroofs, weakening the strength of the glass. I also sent an email to Nissan but doubt if I will hear from them. What is being done by the Safety Commission in regard to this matter so this doesn't happen to other customers of these vehicles?

NHTSA ODI #11553966

Mileage unknown · Sep 30, 2023
Unknown Or OtherVisibility/wiper

The hood of my car flew open while driving.

NHTSA ODI #11547459

Mileage unknown · Sep 7, 2023
Electrical System

Suv failed to start, nothing happened when pts button pushed. Googled it found brake pedal swithch problems on nissan, some recalls on other models. Snapped switch couple of times, vehicle started. Called dealer, explained what happened, working now, they said they will order part and made appt for 1 week later. At dealer wai…

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Suv failed to start, nothing happened when pts button pushed. Googled it found brake pedal swithch problems on nissan, some recalls on other models. Snapped switch couple of times, vehicle started. Called dealer, explained what happened, working now, they said they will order part and made appt for 1 week later. At dealer waited for 1 1/2, then they said could not replace part because it was working now and if failed again would have to have towed in. All this for a part that is around 20 dollars

NHTSA ODI #11543216

84,000 miles · Aug 18, 2023
Exterior Lighting

The contact owns a 2020 Nissan Murano. The contact stated while having a routine service check on the vehicle at the dealer, the mechanic became aware that the front passenger’s side headlight assembly was moist, and that water was entering the headlight assembly. The contact was informed that the headlight assembly needed to be…

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The contact owns a 2020 Nissan Murano. The contact stated while having a routine service check on the vehicle at the dealer, the mechanic became aware that the front passenger’s side headlight assembly was moist, and that water was entering the headlight assembly. The contact was informed that the headlight assembly needed to be replaced. The contact was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty had expired. No further assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 84,000.

NHTSA ODI #11539309

34,000 miles · Aug 3, 2023
Forward Collision AvoidanceVehicle Speed Control

The contact owns a 2020 Nissan Murano. The contact stated that while driving with adaptive cruise control mode engaged and set at approximately 65 MPH, the vehicle accelerated independently as he was approaching a hill. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was…

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The contact owns a 2020 Nissan Murano. The contact stated that while driving with adaptive cruise control mode engaged and set at approximately 65 MPH, the vehicle accelerated independently as he was approaching a hill. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 34,000.

NHTSA ODI #11536283

Mileage unknown · Jul 8, 2023
Forward Collision AvoidanceUnknown Or OtherInjury

I've only had the car 3 months and an error code for the forward collision worning light is on. The dealership said it should go off. It never did. It is malfunctioning and it automatically and without notice applied the emergency brake system when it's not needed. It gave me sort of whiplash. It does this often out of no where.…

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I've only had the car 3 months and an error code for the forward collision worning light is on. The dealership said it should go off. It never did. It is malfunctioning and it automatically and without notice applied the emergency brake system when it's not needed. It gave me sort of whiplash. It does this often out of no where. This could cause a severe accident.

NHTSA ODI #11531068

Official recalls

2

21V402000 · Steering:linkages:knuckle:spindle:arm; Suspension:rear:axle:spindle

May 27, 2021

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Consequence & remedy

Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.

Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Additional source detail variants (2)

Suspension:rear:axle:spindle

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.

Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Steering:linkages:knuckle:spindle:arm

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.

Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

21V170000 · Steering:linkages

Mar 11, 2021

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.

Consequence & remedy

Consequence: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.

Remedy: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.