2019 Nissan Murano

The contact owns a 2019 Nissan Murano. The contact stated while driving 45 MPH, the steering failed to turn in the intended direction. In addition, the contact stated that the steering wheel independently turned to the left or to the right. No warning lights were illuminated. The contact stated that the failure was persistent. The vehicle was taken to an independent mechanic, where a front alignment was performed, and all four tires were replaced. The failure reoccurred. The vehicle was taken to another independent mechanic, where it was diagnosed with a failed forward collision program. The contact was informed that the Forward Collision Avoidance software needed to be reprogrammed. The vehicle was not repaired. The contact was informed of an unknown recall with a similar failure description; however, the VIN was not included. The contact was advised to take the vehicle to the dealer for a diagnostic test. An unknown dealer was made aware of the failure, and an appointment was scheduled. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 48,000.

I was driving about 30 mph on an empty street when the car slammed on the brakes. The sequence was three beeps, then red warning message on instrument panel, then immediate hard braking to almost a dead stop. There was no traffic ahead of me or behind me. Had there been someone behind me they would have hit me. Had I been around cross traffic expecting me to clear, they would have hit me. Two Nissan dealers have inspected the forward emergency braking system and found nothing. Nissan North America will not authorize any additional work unless a dealer finds a problem. In addition to this big problem, there have been two times when a message that forward emergency braking was not available due to obstruction.

Purchased demo Murano in August 2019 with 4500 miles. Took it back to dealership in January 2021 after the orange forward emergency braking warning light appeared on dash. They said it was not covered under warranty. September 2021 at 18000 miles the waring light and the 'Malfunction warning' text both displayed without driver input. Normal driving condition and no vehicle in front of me to hint potential collision so there is no reason to alert driver.

When I leave the parking structure at my office, my front emergency brake gets triggered. Today was the third time this happened. From my research, there are several class action lawsuits. We leased the car in 10/2019, but purchased it around 01/2021. 1)The first time it happened it, the brake pedal automatically released from under my foot, slammed on the brake and came to a screeching stop. I was not going down, but on a level wrapping around. I was driving less than 10 mph in the structure. Thankfully, no one was around me. If someone was behind, they would have definitely hit me. 2) Second was a few weeks ago. Again, same parking structure, but going down. No one was around. The car beeped a few times and saying it triggered the "driving aids" and car quickly braked automatically and screeched, but not like the first time. 3) Third time today. It didn't even beep and screeched. Again, same parking structure going down. It screeched and jerked the brake, but not as forcefully as the first time. Each time, I have pulled over and shut off this "feature." However, the feature is set to be automatically "on" and have to manually shut it off at each time the car is restarted.

Traction Control and Forward Collision Detection trouble light comes on at random intervals. Reported multiple times to Nissan dealer and Nissan Consumer affairs. Has been in the shop a total of 18 days during 4 occurrences. Nissan corporate will not heed the dealers advice to replace ABS system. This safety issue is still unresolved and the vehicle is still in a service bay awaiting Nissan Corporate direction.

ON MULTIPLE TIMES, IN CLEAR WEATHER WITH NO CARS IN FRONT OF ME, DRIVING AT 40 MPH THE AEB WARNING LIGHT COMES ON. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR DIAGNOSIS AND REPAIR WITH NO RESOLUTION. THE FIRST TIME, THE DEALER RECALIBRATED THE SYSTEM, AND ON THE SECOND TIME IN FOR REPAIR, THE DEALER SAID NO CODES WERE INPUT INTO THE ON BOARD COMPUTER, SO NOTHING COULD BE DONE DESPITE MY CELL PHONE VIDEO SHOWING THE INCIDENTS OCCURRING.

THE PROBLEM WITH THIS VEHICLE IS THAT THE AEB WARNING LIGHT KEEPS COMING ON AND THEN RANDOMLY GOING OFF ON THE DASH WHILE I'M DRIVING, AND I FEEL UNSAFE IN THIS VEHICLE NOT KNOWING WHETHER THE AEB AND FRONT END/REAR END CRASH AVOIDANCE SYSTEMS ARE WORKING OR ARE NOT WORKING. I TOOK THE VEHICLE INTO MY LOCAL DEALER, MICHAEL JORDAN NISSAN IN DURHAM, NC, ON MONDAY NOVEMBER 16, 2020, TO FIND OUT WHAT WAS WRONG. THE AEB INDICATOR LIGHT WAS NOT ON WHEN I DROVE IN. THE DEALER'S SERVICE DEPARTMENT COULD NOT ASCERTAIN IF ANYTHING WAS WRONG OR NOT, OR WHY THE LIGHT WAS COMING ON AND GOING OFF, OR PROVIDE ME WITH OPTIONS. AS I LEFT THE DEALERSHIP TO GO TO A DOCTOR'S APPOINTMENT, THE AEB WARNING LIGHT WENT ON--I COULD NOT RETURN TO THE DEALERSHIP, WHERE I HAD BEEN FOR ALMOST 3 HOURS, BECAUSE OF MY DOCTOR'S APPOINTMENT. I FEEL UNSAFE IN THIS VEHICLE AS I NEVER KNOW IF THE AEB SYSTEM IS OR IS NOT WORKING.