2017 Nissan Murano

I was in a broadside collision. The front end of my car collided with the side of another car. I was going approximately 30-35 mph at time of impact. I had my seat belt on. The airbags failed to deploy and seat belt did not lock resulting in being thrown forward and impacting the steering wheel. The car sustained severe frontal damage and is a total loss from the insurance company. The car has been well maintained and was serviced by Nissan exclusively. I had no warning lights on prior to the accident occurring.

Car is a Safety Hazard from October 2022 to current. I have had this car at the Beau Townsend Nissan Dealership Service Center, Vandalia, OH multiple times, about the safety issue of the car slowing down with floor acceleration then shutting off on 4 lane highways just barely escaping severe accidents. Each time dealership isn’t able to fix issue, had me spend $800 to fix what they thought it was, reset codes which has not fixed the safety issue. Latest issue occurred 4/27/23 traveling on 3 lane highway in middle lane 3 hours from my home at 70 MPH speed limit. Car abruptly started slowing down without cause, and almost created a bad accident. Luckily, I was able to get the car to the right narrow shoulder strip before it shut off, police came to assist with keeping me safe in my vehicle until I could have the vehicle towed 3 hours back to Beau Townsend Nissan for more diagnostics. I opened a case with Nissan Consumer Affairs prior to this last safety incident and to date nothing has been done. I have multiple documentation with the dealership about my car being a safety risks to me (senior citizen) and others on the road. The only people to date that seem to understand the safety severity this involves are the Highway police and towing services who have provided me safety every time the car shuts down abruptly while traveling. I’m reaching out to you in hope that this concern can be addressed before you learn about me and possibly others in a fatality situation. Thank you in advance for any help you can provide in this matter. Yes, I’m available for inspection of the safety concern specific to my vehicle.

The sunroof/moonroof drain tubes stop up and leak down the interior door frame and also into the floorboard of the car regularly. I have been in contact with Nissan Regional and they tell me its a maintenance problem. I read through the owners manual multiple times and nowhere does it mention sunroof drain tubes or anything related to sunroof drains. It does not mention it in the maintenance portion of the book or anywhere else. The issue with it leaking into the car is mold. This is a design flaw by Nissan, and unless a Nissan dealership submits it to NissanUSA as a design flaw, nothing can be done. Obviously a dealership will not submit it because they can make $159 each time a customer comes in to have those lines unclogged. NEVER BUY A NISSAN WITH A SUNROOF!!!!!! Mine has leaked into my car four times since 2021. It has flooded and molded my entire interior.

The contact owns a 2017 Nissan Murano. The contact stated that while his wife was driving approximately 70-75 MPH, the rear seat warmer overheated and burned the seat and the blanket on the seat. The contact called the dealer who stated that the seat needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

The contact’s mother owns a 2017 Nissan Murano. The contact stated that on numerous occasions while driving at various speeds, the vehicle hesitated and stalled. No warning lights were illuminated. The contact stated that after a few hours, the vehicle was able to be restarted. The vehicle was taken to a dealer where the failure could not be duplicated; however, the contact was informed that the catalytic converter needed to be replaced. The vehicle was then taken to an independent mechanic where the catalytic converter was replaced; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

Rear differential broke and was replaced along with the CV axle shaft. Broken part is at repair shop. unknown if it is still available for inspection. Problem occurred suddenly while driving on the interstate. The high speeds could have caused an accident. Problem was confirmed by an independent service center Woody's Auto Repair Service Ankeny IA. Vehicle and component have not been inspected by the manufacturer, police, insurance representative or others. There were no warning lamps, messages or prior symptoms of the problem prior to failure. First appeared in Dec 2022. Car was at repair shop ~21/2 weeks while being assessed, locating parts, and being fixed.

The contact owns a 2017 Nissan Murano. The contact stated she and her son were getting sick due to " silent fumes" entering the vents of the vehicle. The contact stated no warning light was illuminated. The contact sought medication attention for headaches, high blood pressure, and dizziness. The contact took the vehicle to the local dealer, where a failure was not determined. The dealer replaced the air cabin filter and the engine filter but she continued to experience the same symptoms. The manufacturer had not been informed of the failure. The failure mileage was approximately 103,000.