2010 Nissan Murano

I PURCHASED 4 MICHELIN TIRES FROM SEARS IN JULY OF 2013. IN SEPTEMBER OF 2014 I TOOK MY CAR FOR ITS NORMAL OIL CHANGE AND MY MECHANIC TOLD ME I NEEDED NEW TIRES. I LOOKED AT HIM STRANGELY AND TOLD HIM I JUST PURCHASED THE TIES LAST YEAR. HE THEN INSTRUCTED ME TO GO BACK TO WHERE I PURCHASED THE TIRES AND TELL THEM THAT THE TIRES WERE DEFECTIVE BECAUSE CHUNKS OF THE TREADS WERE SEPARATING FROM THE TIRES. I TOOK MY TIRES TO SEARS AND UPON INSPECTION THEY DECIDED THAT THE TIRES WERE DEFECTIVE AND THEY REPLACED ONLY TWO TIRES. I EXPLAINED TO THEM THAT I BELIEVED THERE WERE PROBLEMS WITH ALL FOUR AND I WANTED ALL TIRES CHANGED BUT THEY DECIDED TO ONLY CHANGE TWO. HERE WE ARE IN NOVEMBER OF 2015 AND THE SAM ISSUE IS HAPPENING AGAIN. I CALLED MICHELIN AND THEY TOLD ME THERE ARE NO RECALLS ON THE TIRES BUT I FIND IT HARD TO BELIEVE THAT THIS IS NOT HAPPENING TO OTHERS. ALSO WHEN I ASKED THEM TO PROVIDE ME WITH SOMEWHERE I CAN FILE A COMPLAINT THEY REFUSED TO GIVE ME ANY INFORMATION.

DRIVING TO MISSOULA MONTANA FROM GREAT FALLS, I WAS JUST LEAVING LINCOLN, MONTANA WAS ABOUT 6 MILES OUT GOING AROUND 40 TO 45 MILES PER HOUR AND THE FRONT MOON ROOF BLEW UP, SOUNDED LIKE A BIG HUGE BLAST WITH GLASS FLYING EVERYWHERE, RECEIVED A FEW MINOR CUTS; HOWEVER, I AM STILL FINDING GLASS. I CONTACTED NISSAN REGARDING THIS MATTER AND HAVE A CASE #[XXX]. IN THE PROCESS OF HAVING THIS ISSUE FIXED BY TAYLOR AUTO MAX IN GREAT FALLS, MONTANA. HOWEVER, A NISSAN REP INFORMED TAYLORS THAT I MAY BE RESPONSIBLE FOR THE DIAGNOSTIC FEE. I FEEL THIS IS A DEFECT AND NISSAN SHOULD PAY FOR ALL REPAIRS. I AM VERY LUCKY AN ACCIDENT DIDN'T HAPPEN, AS I WAS TRAVELING ON A 2 LANE ROAD AND NOT GOING THE SPEED LIMIT OF 70 MPH. JUST LUCKY I WASN'T A 2015 HIGHWAY FATALITY. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON 11/08/2014 WHILE DRIVING ON THE INTERSTATE THE WENT SUDDENLY FROM 65 MPH TO 40 MPH WITH NO WARNING. I COULDN'T GO ANY FASTER. IT WAS MAKING A RATTLING NOISE AS IF THERE WERE LOOSE NUTS AND BOLTS BEING GROUNDED UP. THE SHORT OF THE LONG IS THAT THE NISSAN DEALER THEY WOULD HAVE TO REPLACE THE TRANSFER CASE WITH A USED ONE. $1950.00+10% TAX. WE PICKED UP THE VEHICLE ON11/19/2014. ON 11/25/2014 THE SAME SYMPTOMS OCCURRED. THE MECHANIC SAID THAT" IT WAS RUNNING OK BUT THE COMPUTER READ OUT WAS OFF". REPLACED MASS AIR FLOW SENSOR AND RESET IDLE SPEED. PICKED UP VEHICLE ON 11/25/2014 TOTAL COST, $318.78. +TOW. ON 11/26/2014, MY WIFE WENT TO PICK UP THE VEHICLE AFTER THEY JUST CHANGED THE AIR FLOW CENSOR WHILE BACKING UP THE VEHICLE SEEMED TO BIND UP AND THEN WOULD CLUNK WHEN TRYING TO MOVE FORWARD . THE SERVICE MANAGER THEN TOOK THE VEHICLE WITH THE MECHANIC FOR A GUICK RIDE AND FOUND THAT THE REAR DIFFERENTIAL WAS DAMAGED. TOTAL COST $552.06.

AS I WAS RETURNING HOME NOTICED A STRANGE DRIVETRAIN NOISE. I AVOIDED USING THE INTERSTATE AND STAYED ON THE CITY STREETS SO THAT IF ANYTHING HAPPENED IT WOULD BE AT A SLOWER SPEED. IN JUST A COUPLE MILES A CLATTERING CAME FROM THE DRIVE TRAIN AND HAD NO FURTHER ABILITY TO DRIVE. AFTER TOWING THE MURANO TO NISSAN A DEALER IT WAS DETERMINED THAT THE TRANSFER CASE HAD FAILED. THE CASE WAS COMPLETELY BROKEN AS CAUSED BY AN INTERNAL GEAR FAILURE. THIS HAPPENED ON MAY 14, 2015. COST TO REPAIR WAS $3800. COMMENTS ONLINE INDICATE THIS IS A COMMON FAILURE THAT NISSAN FAILS TO ADMIT OR WARRANTY. THEY HAVE INCREASED TRANSMISSION WARRANTY TO $120K BUT NOT THE TRANSFER CASE. COULD BE A SERIOUS SAFETY ISSUE IF IT HAD FAILED WHILE TRAVELING DOWN THE INTERSTATE AT 75 MPH.

THIS COMPLAINT PERTAINS TO THE DRIVER SIDE VEHICLE SUPPORT POST BETWEEN THE FRONT WINDOW AND DRIVER SIDE WINDOW. THIS POST IS VERY THICK AND OBSTRUCTIVE AND IS A MAJOR BLIND SPOT. MY WIFE AND I REALLY HAVE TO ALMOST LOOK AROUND THIS POST TO SEE IF THERE IS A CAR COMING. WE HAVE ON SEVERAL OCCASIONS DIDN'T SEE A CAR COMING WHEN COMING TO A STOP AT A STOP SIGN. I FINALLY HAD AN ACCIDENT BECAUSE OF THIS VERY REASON. I WAS AT A 4 WAY STOP AND LOOKED TO MY RIGHT AND SAW A CAR COME TO A STOP AT THE SIGN. I HAD THE RIGHT OF WAY SO I PROCEEDED AND WITHOUT EVEN SEEING THIS VEHICLE TAKE OFF AT THE SAME TIME I DID, BECAUSE OF THIS OBTRUSIVE POST, I NEVER SAW THE VEHICLE UNTIL HE WAS RIGHT IN FRONT OF ME AND I HIT HIM. I ALWAYS TOLD MY WIFE THIS WAS GOING TO CAUSE AN ACCIDENT AND EVEN THE MANY TIMES I MADE SURE I LOOKED, IF ANOTHER CAR TAKES OFF AT THE SAME TIME YOU DO, YOU WILL NOT SEE HIM BECAUSE OF THAT THICK POST AND THE WAY IT IS ANGLED. I HAVE NEVER HAD A PROBLEM WITH ANY OTHER VEHICLE EVER SEEING A CAR COMING EXCEPT FOR THIS ONE. IT IS A BAD DESIGN AND I WONDER IF OTHERS HAVE HAD ACCIDENTS BECAUSE OF THIS POST.

SOMETIMES THE FRONT DRIVER'S SIDE DOOR WILL NOT OPEN FROM INSIDE THE VEHICLE. NORMALLY AFTER STOPPING AND TURNING OFF THE IGNITION THE DOOR LOCKS WILL AUTOMATICALLY UNLOCK AND YOU CAN PULL THE INSIDE HANDLE TO OPEN THE DOOR. THE COMPLAINT CONCERNS THOSE TIMES WHEN THE DOOR LOCK DOES NOT DISENGAGE AND YOU CAN NOT OPEN THE DOOR FROM THE INSIDE. EVEN WHEN MANUALLY MOVING THE LOCKING LEVER INSIDE THE DOOR OR TRYING TO USE THE REMOTE ENTRY FOB THE DOOR WILL NOT UNLOCK. THE ONLY WAY I HAVE BEEN ABLE TO GET THE DOOR OPEN IS BY LOWERING THE WINDOW AND PULLING THE OUTSIDE HANDLE. IT'S BECOMING MORE FREQUENT AND APPEARS TO BE RELATED TO THE OUTSIDE HANDLE NOT CLOSING ALL THE WAY AFTER GETTING INTO THE VEHICLE. I HAVE NOTICED THAT SOMETIMES AFTER ENTERING THE VEHICLE AND DRIVING AWAY THERE WILL BE A THUD IN THE DOOR AND I BELIEVE IT IS THE OUTSIDE HANDLE FLOPPING IN TO THE CLOSED POSITION. THE OUTSIDE HANDLE ALSO SEEMS TO BE SEPARATING SO THAT AN SECTION CLOSEST TO THE CAR IS NOT FIRMLY ATTACHED TO THE REST OF THE HANDLE, BUT IF YOU HOLD PRESSURE AND FORCE THE TWO SECTIONS TO STAY TOGETHER THEN THERE IS NO THUD LATER. THIS CAN BE A VERY DANGEROUS SITUATION IF THERE IS AN IMMEDIATE NEED TO GET OUT OF THE VEHICLE AND THE DOOR WON'T OPEN.

AS STATED IN A PREVIOUS COMPLAINT, THE RADIO VOLUME WILL CHANGE SUDDENLY FROM A LOW SETTING TO MAXIMUM VOLUME WITHOUT TOUCHING THE VOLUME CONTROLS. THIS CAN BE VERY DISTRACTING ESPECIALLY WHEN THE CAR IS IN TRAFFIC. THIS HAS HAPPENED ON NUMEROUS OCCASIONS AND CONTINUES TO HAPPEN. WE HAVE TO BE SURE TO KEEP THE RADIO OFF WHEN DRIVING IN TRAFFIC TO AVOID A POSSIBLE COLLISION CAUSED BY THE SUDDEN AND UNEXPECTED BLARING OF THE RADIO VOLUME. ALONG WITH THIS IS THE FAN SPEED CONTROL DOES NOT FOLLOW THE INPUT FROM THE ROTARY KNOB-IT GOES UP OR DOWN INDEPENDENTLY OF THE POSITION OF THE KNOB. THESE TWO ITEMS SEEM TO BE RELATED TO THE CONTROL PANEL AS OTHERS HAVE COMMENTED ON THE SAME PROBLEMS IN VARIOUS AUTO FORUMS. *TR

THE NAVIGATION SYSTEM WAS OUTDATED WHEN I PURCHASED THE CAR AS A BRAND NEW 2010 VEHICLE. THE FOLLOWING NEWS RELEASE FROM MDTA IS FROM NOVEMBER 2009 (HTTP://WWW.MDTA.MARYLAND.GOV/NEWS/NEWSRELEASES2009): "NEW TRAFFIC PATTERNS ARE IN EFFECT ON PORTIONS OF I-95 BETWEEN I-895 AND MD 43 AND ON THE I-95/I-695 INTERCHANGE RAMPS IN NORTHEAST BALTIMORE AS PART OF THE I-95 EXPRESS TOLL LANESSM PROJECT. ALL RAMPS AT THE I-95/I-695 INTERCHANGE NOW EXIT FROM THE RIGHT AND ENTER THE HIGHWAY ON THE RIGHT SIDE. AT THE I-95/I-895 SPLIT, I-95 TRAFFIC NOW STAYS IN THE LEFT LANES WHILE I-895 TRAFFIC MOVES TO THE RIGHT LANES. VISIT I95EXPRESSTOLLLANES.COM FOR MORE INFORMATION." LOCAL NISSAN DEALER RESPONDED TO MY VERBAL INQUIRY FOR NAVIGATION UPDATE BY TELLING ME THAT I WOULD HAVE TO PURCHASE THE UPDATE TO NAVIGATION SYSTEM. I NOW SEE THAT THERE IS A TECHNICAL SERVICE BULLETIN (TSB) FOR THE NAVIGATION SYSTEM FOR 2003-2011 NISSAN MURANOS (SERVICE BULLETIN NO.: NTB-11-005, COMPONENT(S): EQUIPMENT NHTSA ID NUMBER: 10035684) REQUIRING FREE UPDATE (SD CARD OR CD). I CONTACTED THE DEALER AND NISSAN CORPORATION BUT BOTH HAVE TOLD ME THAT MY VIN IS NOT ON A RECALL OR SERVICE BULLETIN LIST, NOR ARE THEY AWARE OF ANY TSB REGARDING THE NAVIGATION SYSTEM. I EXPLAINED TO THE NISSAN CORP REP (MISTY AT 615-725-7588, ISSUE #18328715, 3/23/15) WHAT A TSB WAS, AND THAT IT IS THE MANUFACTURE'S RESOLUTION TO AN ISSUE. I WAS AGAIN TOLD THAT I WOULD HAVE TO PAY FOR A NAVIGATION SYSTEM UPDATE. THE ERRONEOUS NAVIGATION INFORMATION IS A SAFETY ISSUE BECAUSE IT DIRECTS YOU TO GO INTO LANES/EXITS THAT DO NOT EXIT AND POSES A DANGER WHEN, AS A DRIVER, YOU HAVE TO COMPENSATE, SOMETIMES AT THE LAST MINUTE, CROSSING THROUGH HIGHWAY TRAFFIC TO GET TO THE CORRECT LANE TO EXIT (VERY SCARY). I SHOULD NOT HAVE TO PAY FOR AN UPDATE TO WHAT WAS ALREADY AN OUTDATED SYSTEM WHEN I HAD MADE MY PURCHASE. *TR

VOLUME IN VEHICLE RANDOMLY TURNS TO BLARING LOUD WITHOUT EVEN TOUCHING THE VOLUME CONTROL. THIS HAS HAPPENED MULTIPLE TIMES AND CONTINUES TO BE AN ISSUE. I DO NOT HAVE THE FUNCTION TURNED ON THAT MAKES THE VOLUME INCREASE AS SPEED INCREASES. THIS HAS HAPPENED WHILE THE CAR IS SITTING IN MY DRIVEWAY. IT IS SCARY AND DISTRACTING DURING DRIVING. ALSO, THE DASH CONTROL FOR THE VOLUME AND HVAC DON'T WORK PROPERLY, AS ONE CLICK CAN TURN EITHER UP 5 OR 6 NOTCHES, ALSO LEADING TO BLARING RADIO AND/OR HIGH/LOW TEMPERATURES/FAN. THERE ARE MANY CASES OF THIS THAT I HAVE SEEN FROM OTHER NISSAN OWNERS POSTED ON THE INTERNET. *TR

VEHICLE SERVICE ENGINE SOON LIGHT CAME ON AND VEHICLE WOULD NOT MOVE AFTER WE CAME TO A STOP AT A LIGHT SHUT OFF AND RESTARTED VEHICLE TOOK TO BURDICK NISSAN FOR SERVICE. THEY SAID THEY HAD CLEARED THE CODES BY ADDING SOME FLUID TO THE TRANNY. WIFE AND I DROVE TO LUNCH { LOW SPEED} LIGHT CAME BACK ON RETURNED TO DEALERSHIP NEEDS NEW TRANSMISSION IT IS BEING WORKED ON. THIS IS VERY SCARY AND IT SEEMS TO BE A RECURRING PROBLEM FOR THE NISSAN CVT TRANNY. *TR