NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
29 reportsClear category filter111,000 miles · Dec 31, 2018
Structure
MY COLLEGE AGE DAUGHTER WAS DRIVING HOME FROM COLLEGE AND HEARD A NOISE UNDER THE CAR. IT IS A MIRACLE SHE MADE THE 4 HOUR DRIVE WITHOUT A SERIOUS ACCIDENT. WE IMMEDIATELY HAD THE CAR INSPECTED BY A LOCAL GARAGE WITH AN EXCELLENT REPUTATION. THEY CALLED ME BACK TO THE REPAIR BAY AND TOLD ME THE MAIN REAR SUBFRAME OR 'REAR CRADLE…
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MY COLLEGE AGE DAUGHTER WAS DRIVING HOME FROM COLLEGE AND HEARD A NOISE UNDER THE CAR. IT IS A MIRACLE SHE MADE THE 4 HOUR DRIVE WITHOUT A SERIOUS ACCIDENT. WE IMMEDIATELY HAD THE CAR INSPECTED BY A LOCAL GARAGE WITH AN EXCELLENT REPUTATION. THEY CALLED ME BACK TO THE REPAIR BAY AND TOLD ME THE MAIN REAR SUBFRAME OR 'REAR CRADLE' HAD RUSTED COMPLETELY IN HALF. THE CAR HAS 111,000 MILES IN IT AND HAS BEEN WELL MAINTAINED. THE ENGINE AND INTERIOR ARE IN PERFECT CONDITION AND SHOULD PROVIDE MANY MORE YEARS OF SERVICE. THE CAR IS UNSAFE TO DRIVE AND THE LOCAL REPAIR SHOPS ARE UNWILLING TO MAKE REPAIRS BECAUSE OF THE RISK OF BOLTS BREAKING OFF IN THE UNIBODY FRAME. THERE ARE MANY MANY REPORTS OF THIS ONLINE AND NISSAN REFUSES TO FIX THE SITUATION AFTER CALLING AND WORKING THROUGH THEIR PHONE PROCESS. THIS IS A CONSUMER LIFE SAFETY PROBLEM ON PAR WITH STUCK ACCELERATORS. THE GOVERNMENT NEEDS TO STEP IN AND PROTECT THE CITIZENS. APPARENTLY THERE IS EITHER A DESIGN OR STEEL QUALITY ISSUE AS OTHERS DESCRIBE ON THE INTERNET. NISSAN WOULDN'T EVEN OFFER TO FIX THE CAR. SELLING THESE TO OTHERS JUST PASSES RISK TO OTHER UNSUSPECTING PEOPLE. SOMETHING MUST BE DONE. AS IT STANDS THE VEHICLE IT A TOTAL LOSS OF THOUSANDS OF DOLLARS WITH NISSAN TURNING A BLIND EYE DUE TO COSTS. *DT*JB
NHTSA ODI #11164289
80,000 miles · Aug 22, 2018
Electrical SystemSteeringStructure
THE DOORS DO NOT OPEN INSIDE OR OUTSIDE ALSO THE ELECTRIC POWER DOORS SOMETIMES WORK AND SOMETIMES DON'T
NHTSA ODI #11121744
84,000 miles · Jun 15, 2018
Structure
APPROXIMATELY 6 MONTHS AGO THE DRIVER'S SIDE BACK SEAT EXTERIOR DOOR HANDLE STOPPED FUNCTIONING. IT IS STILL ATTACHED TO THE DOOR, BUT BASICALLY FLAPS LOOSELY, AND DOES NOT OPERATE WHATEVER DOOR OPENING MECHANISM SHOULD BE ENGAGED WHEN THE DOOR HANDLE IS USED TO OPEN THE DOOR. TWO MONTHS AGO, THE SAME THING HAPPENED TO THE DRIV…
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APPROXIMATELY 6 MONTHS AGO THE DRIVER'S SIDE BACK SEAT EXTERIOR DOOR HANDLE STOPPED FUNCTIONING. IT IS STILL ATTACHED TO THE DOOR, BUT BASICALLY FLAPS LOOSELY, AND DOES NOT OPERATE WHATEVER DOOR OPENING MECHANISM SHOULD BE ENGAGED WHEN THE DOOR HANDLE IS USED TO OPEN THE DOOR. TWO MONTHS AGO, THE SAME THING HAPPENED TO THE DRIVERS DOOR. A FLAPPY LOOSE, INOPERABLE DOOR HANDLE. BOTH DOOR HANDLES STILL OPERATE FROM THE INTERIOR. THE CAR HAS VERY LOW MILES(86,000 MILES), AND IS MAINTAINED IN REASONABLE OPERATING CONDITION. ONE DEALSER HAS QUOTED APPROXIMATELY $600 TO FIX THE ISSUE FOR EACH DOOR, AND ONE DEALER I CONTACTED WANTED AN ADDITIONAL $130 TO PROVIDE A REPAIR ESTIMATE FOR EACH DOOR. (SERIOUSLY, $260 TO TELL ME THAT SOME CHEAP PLASTIC PART THAT ENGAGES THE DOOR MECHANISM IS BROKEN)' MY IMMEDIATE CONCERN IS THAT BOTH MY WIFE AND I HAVE SIGNIFICANT DISABILITIES, AND IN THE EVENT THAT WE REQUIRE EMERGENCY OR PARAMEDIC SERVICES WHILE LOCKED IN THE CAR, IF WE ARE NOT ABLE TO OPEN THE DOOR FOR THE EMT'S, DEPENDING ON THE LOCATION OF THE CAR, WE MAY BE DENIED LIFE SAVING EMERGENCY MEDICAL SERVICES FOR A PERIOD OF TIME WHILE JAWS OF LIFE ARE USED TO EXTRICATE US FROM THE VEHICLE, DELAYING MEDICAL SERVICES AS WELL AS DESTROYING WHAT MAY BE AN OTHERWISE 'GOOD CAR'. AFTER REBATES AND FACTORY INCENTIVES I PAID $36,000 CASH FOR THIS NEW CARE, 9 YEARS AGO. IT IS OUT OF REGULAR WARRANTY, PLUS EXTENDED WARRANTY. NISSAN USA HAS DENIED COVERAGE. I AM SHOCKED AT THE LACK OF CONCERN FOR SAFETY. I AM SHOCKED THAT A LOW MILEAGE VEHICLE WOULD HAVE SUCH A DUMB PART FAILURE. I AM DUMB FOUNDED OVER THE COST TO REPAIR WHAT IS BECOMING A KNOWN ISSUE IN OPENING A 'DAMN' DOOR. DEALERS HAVE HIGH PRICES FOR LABOR, AND AFTER MARKET PARTS RECEIVE A 4-5 TIMES MARKUP OVER COST TO MAKE A PART, BUT I AM SCARED ABOUT POTENTIAL FOR HARM, AND THE LACK OF FACTORY ASSISTANCE.
NHTSA ODI #11102220
111,963 miles · Apr 24, 2018
Structure
TAKATA RECALL LOUD RATTLING NOISE COMING FROM UNDERNEATH MY MURANO WHICH SOUNDED PRETTY BAD WHEN YOU WENT OVER ANY BUMPS. ACTUALLY UNSAFE TO DRIVE AS THEY FOUND SO MUCH RUST AND CORROSION ON THE SUBFRAME. REAR PASSENGER SIDE SUBFRAME HAS A CRACK IN IT AND UNTIL THEY TAKE IT APART THEY DO NOT EVEN KNOW IF THERE IS MORE CRACKS,…
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TAKATA RECALL LOUD RATTLING NOISE COMING FROM UNDERNEATH MY MURANO WHICH SOUNDED PRETTY BAD WHEN YOU WENT OVER ANY BUMPS. ACTUALLY UNSAFE TO DRIVE AS THEY FOUND SO MUCH RUST AND CORROSION ON THE SUBFRAME. REAR PASSENGER SIDE SUBFRAME HAS A CRACK IN IT AND UNTIL THEY TAKE IT APART THEY DO NOT EVEN KNOW IF THERE IS MORE CRACKS, ETC SINCE THERE IS SO MUCH CORROSION. CAR ONLY HAS 112,000 MILES AND IN SUCH GOOD CONDITION OTHERWISE THAT IT LOOKS 4 YEARS OLD INSTEAD OF 9 YEARS OLD. NISSAN TECHNICIAN SAID IT ISN'T UNUSUAL IN THAT YEAR MURANO AS THEY MADE THE FRAME WITH THESE SMALL HOLES THROUGHOUT THE DESIGN WHICH IN THE NORTHEAST ALL THE WATER AND SALT GETS INTO AND SETTLES IN THERE WHICH THEN CORRODES AWAY AT THE FRAME. YOU CAN ACTUALLY SEE NOW IF YOU STAND BEHIND THE VEHICLE IT SLIGHTLY LEANING TO THE RIGHT AND THE REAR TIRE BOWING OUT. 4K TO FIX CAR WHICH IS TOTALLY RIDICULOUS AND NOT WORTH IT FOR A 9 YEAR OLD CAR. THIS POOR DESIGN OF THE SUBFRAME BY NISSAN SHOULD NEVER HAVE HAPPENED AS IT IS TOTALLY UNSAFE, AND I AM OUT THOUSANDS.
NHTSA ODI #11089827
100,000 miles · Dec 22, 2016
Structure
THE POWER LIFTGATE LATCH MECHANISM DOES NOT LATCH FULLY AFTER 3 OR 4 USES UNTIL THE NEGATIVE BATTERY TERMINAL IS REMOVED AND PUT BACK ON. THEN IT WORKS PROPERLY FOR A FEW TIMES, ULTIMATELY NOT LATCHING COMPLETELY AGAIN AND COMPLETELY DISABLING USE OF THE LIFTGATE. I BROUGHT VEHICLE TO NISSAN DEALERSHIP WHERE I WAS INFORMED THAT…
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THE POWER LIFTGATE LATCH MECHANISM DOES NOT LATCH FULLY AFTER 3 OR 4 USES UNTIL THE NEGATIVE BATTERY TERMINAL IS REMOVED AND PUT BACK ON. THEN IT WORKS PROPERLY FOR A FEW TIMES, ULTIMATELY NOT LATCHING COMPLETELY AGAIN AND COMPLETELY DISABLING USE OF THE LIFTGATE. I BROUGHT VEHICLE TO NISSAN DEALERSHIP WHERE I WAS INFORMED THAT THE MECHANISM IS FAULTY AND POSSES A SAFETY ISSUE WHEN LIFTGATE DOESN'T SECURE ITSELF. THIS IS AN ONGOING ISSUE AND CANNOT PUT THINGS OR MY DOG IN THE BACK OF VEHICLE DUE TO THE RISK OF IT OPENING WHILE DRIVING. *TR
NHTSA ODI #10937173
90,000 miles · Aug 8, 2016
Structure
DRIVING ON A TWO LANE ROAD AT 45 MPH WHEN THE VEHICLE TWO CARS IN FRONT OF ME SLOWED DOWN TO MAKE A TURN. WHEN I TRIED TO DECELERATE I COMPLETELY LOST CONTROL OF MY CAR AND IT SWERVED INTO THE ONCOMING LANE WHICH WAS FORTUNATELY EMPTY AT THE TIME. IT FELT AS IF I WAS DRIVING ON ICE WITH THE ENTIRE BACK END MOVING SIDEWAYS. I …
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DRIVING ON A TWO LANE ROAD AT 45 MPH WHEN THE VEHICLE TWO CARS IN FRONT OF ME SLOWED DOWN TO MAKE A TURN. WHEN I TRIED TO DECELERATE I COMPLETELY LOST CONTROL OF MY CAR AND IT SWERVED INTO THE ONCOMING LANE WHICH WAS FORTUNATELY EMPTY AT THE TIME. IT FELT AS IF I WAS DRIVING ON ICE WITH THE ENTIRE BACK END MOVING SIDEWAYS. I WAS ONLY 2 MILES FROM HOME AND UPON PULLING IN MY DRIVEWAY I EXAMINED THE REAR END OF MY CAR. THE WELDS BROKE ON THE REAR SUB-FRAME AND THE CAR WAS NO LONGER CONNECTED TO THE FRAME.
NHTSA ODI #10893951
168,000 miles · Jul 28, 2015
Electrical SystemStructure
THE FRONT PASSENGER DOOR LOCKS INTERMITTENTLY. WHEN THIS HAPPENS, THE LOCK DOES NOT RESPOND TO THE LOCK BUTTONS (EITHER DRIVER SIDE OR PASSENGER), KEY FOB, OR MANUAL LEVER CREATING A DANGEROUS SITUATION IN THE EVENT OF ACCIDENT. THIS COULD CREATE A SITUATION OF DEATH BY BURNING.
NHTSA ODI #10744336
67,000 miles · May 11, 2015
Latches/locks/linkagesStructure
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT BOTH REAR DOORS AND THE FRONT PASSENGER SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT HAD TO ENTER THE VEHICLE FROM THE FRONT DRIVER SIDE DOOR TO OPEN THE OTHER DOORS. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER, W…
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TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT BOTH REAR DOORS AND THE FRONT PASSENGER SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT HAD TO ENTER THE VEHICLE FROM THE FRONT DRIVER SIDE DOOR TO OPEN THE OTHER DOORS. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK ACTUATORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
NHTSA ODI #10715770
62 miles · Feb 16, 2015
Air BagsStructure
DEC 2014 TOOK 2009 NISSAN MURANO TO DEALERSHIP. CRACKS STARTED OPENING UP ON FRONT PANEL OF DASH AND ON SIDE WHERE PASSENGER AIRBAG IS. DEALERSHIP TOLD ME I WOULD HAVE TO CONTACT NISSAN N.A. DUE TO VEHICLE PAST IT'S WARRANTY. CALLED NISSAN N.A., THEY SAID THEY WOULD CONTACT DEALERSHIP AND CALL ME BACK. DEC 29TH NISSAN CALLED BAC…
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DEC 2014 TOOK 2009 NISSAN MURANO TO DEALERSHIP. CRACKS STARTED OPENING UP ON FRONT PANEL OF DASH AND ON SIDE WHERE PASSENGER AIRBAG IS. DEALERSHIP TOLD ME I WOULD HAVE TO CONTACT NISSAN N.A. DUE TO VEHICLE PAST IT'S WARRANTY. CALLED NISSAN N.A., THEY SAID THEY WOULD CONTACT DEALERSHIP AND CALL ME BACK. DEC 29TH NISSAN CALLED BACK, RESPONSE " SORRY CAN'T DO ANYTHING VEHICLE OUT OF WARRANTY" AND THE ASST. SERVICE MGR. GAVE HER THE IMPRESSION NORMAL WEAR OR SUN DAMAGE CAUSED THE CRACKS. THIS WAS NOT A WARRANTY ISSUE NOR DID THE SERVICE MGR. GAVE ME THE IMPRESSION HE THOUGHT IT WAS SUN DAMAGE. I ASKED HER FOR A EMAIL ADDRESS SO I COULD SEND SOME PHOTO'S. SHE TOLD ME THERE WAS NOT AN EMAIL AVAILABLE FOR CONSUMERS," THE DEALERSHIP WAS THEIR EYES " NO PICTURES WERE EVEN TAKEN BY THE DEALERSHIP. NISSAN DID NOT WANT TO HELP OR ACKNOWLEDGE THE PROBLEM. ON FEB 10TH WFLA CONSUMER INVESTIGATOR DID A SEGMENT ON TOYOTA REPLACING CRACKING AND STICKY DASHBOARDS ON VARIOUS MODELS. WHEN THEY SHOWED THE VIDEO IT SHOWED A CUT IN THE DASHBOARD OVER THE STEERING WHEEL EXACTLY LIKE MINE. ALMOST A PHOTO COPY. YOU COULD TELL THE DASH IS MADE OUT OF THE SAME MATERIAL AS MINE. THE SEGMENT WENT ON TO SAY NISSAN AND FORD HAVE HAD THE SAME COMPLAINTS. NISSAN IS AWARE OF THIS! THESE CRACKS IN MY DASH ARE GETTING WORSE. ALONG WITH THE CRACKS THERE IS A PROTRUDING SQUARE WHERE THE PASSENGER AIRBAG IS. WHAT'S NEXT IS MY AIR BAG GOING TO DEPLOY OR MY DASH GOING TO START GETTING STICKY. ***REFER TO NHTSA COMPLAINT # 10650129 DATED 10-26-2014. ** NISSAN SHOULD BE HELD ACCOUNTABLE FOR FIXING THESE DASHBOARDS. THERE IS NO REASON A CONSUMER WAS DENIED AN EMAIL ADDRESS TO SEND PHOTOS SO THEY COULD SEE FOR THEMSELVES. NISSAN NEEDS TO SEE THESE PICTURES IF ANY THING TO SHOW WHO EVER MANUFACTURED THESE DASHBOARDS THE DEFECT. IF ANYONE ELSE IS HAVING THE SAME DASHBOARD ISSUES, PLEASE POST!! *TR
NHTSA ODI #10683588
70,250 miles · Oct 26, 2014
Structure
MY DASHBOARD IS MELTING. EVERYTHING IS STICKY AND STARTING TO GLARE, WHICH IMPEDES VISIBILITY. WHY CAN'T THERE BE A RECALL TO MAKE THESE AUTO MAKERS STAND BEHIND THEIR PRODUCTS? THIS IS THE SAME THING THAT HAPPENED TO OUR 2004 INFINITI. THE DASHBOARD BUBBLED, AND BECAUSE THERE WAS NO RECALL, THEY DIDN'T NOTIFY OWNERS. BUT THEY …
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MY DASHBOARD IS MELTING. EVERYTHING IS STICKY AND STARTING TO GLARE, WHICH IMPEDES VISIBILITY. WHY CAN'T THERE BE A RECALL TO MAKE THESE AUTO MAKERS STAND BEHIND THEIR PRODUCTS? THIS IS THE SAME THING THAT HAPPENED TO OUR 2004 INFINITI. THE DASHBOARD BUBBLED, AND BECAUSE THERE WAS NO RECALL, THEY DIDN'T NOTIFY OWNERS. BUT THEY DID REPLACE THEM IF YOU BROUGHT IT TO THEIR ATTENTION. IT WAS A SECRET THAT THEY DIDN'T WANT TO LET OWNERS KNOW ABOUT, SO THEY WOULDN'T HAVE TO REPAIR, UNLESS YOU INSISTED ON IT. OUR INFINITI WAS SERVICED REGULARLY AT THE DEALERSHIP AND THEY SAY THEY DIDN'T NOTICE THE HUGE BUBBLING EFFECT ALL OVER THE DASHBOARD! WHY ISN'T NHTSA DOING SOMETHING FOR THE CONSUMER? ARE THEY ON THE AUTOMAKERS PAYROLL? *TR
NHTSA ODI #10650129
Official recalls
4Dec 19, 2018
Nissan of North America, Inc (Nissan) is recalling certain 2009 Murano vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
Consequence & remedy
Consequence: If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Remedy: Nissan has notified owners, and dealers will flush the brake system with DOT 4 fluid. The HCU will then be tested to detect a possible stuck valve condition. If necessary, the HCU will be replaced, free of charge. The recall began February 7, 2019. Owners may contact Nissan customer service at 1-800-867-7669.
Oct 5, 2009
NISSAN IS RECALLING CERTAIN MODEL YEAR 2008-2010 VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON D.C., WEST VIRGINIA AND WISCONSIN. THE MATERIAL IN THE NUT USED TO SECURE THE SENSOR-TRANSMITTER OF THE TIRE PRESSURE MONITORING SYSTEM (TPMS) MAY CORRODE AND POTENTIALLY CRACK IN AREAS WITH HEAVY CONCENTRATIONS OF ROAD SALT. IF THIS OCCURS, THE NUT MAY COME OUT OF THE SENSOR-TRANSMITTER AND THE TPMS LAMP WILL ILLUMINATE.
Consequence & remedy
Consequence: IF THE TPMS LAMP IS DISREGARDED AND THE VEHICLE CONTINUES TO BE DRIVEN IN THIS CONDITION, THE TIRE WILL QUICKLY LOSE AIR PRESSURE AT A CONSISTENT RATE RESULTING IN A FLAT TIRE INCREASING THE RISK OF A CRASH.
Remedy: THE DEALER WILL REPLACE THE TPMS NUT WITH A NEW, MORE ROBUST NUT. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE NOVEMBER 9, 2009. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261 AND INFINITI AT 1-800-662-6200.
Oct 7, 2008
NISSAN IS RECALLING 204,361 MY 2007-2008 ALTIMA, ALTIMA HYBRID, 350Z, 350Z ROADSTER, MY 2008 ALTIMA COUPE, ROGUE, MY 2009 MURANO, AND INFINITI MY 2007-2008 G35 SEDAN, MY 2008 G37 COUPE AND EX35 PASSENGER VEHICLES EQUIPPED WITH CONTINENTAL AUTOMOTIVE SYSTEMS' OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER SEAT CUSHION MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT (ACU).
Consequence & remedy
Consequence: THIS COULD RESULT IN THE PASSENGER AIR BAG BEING SUPPRESSED WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH.
Remedy: DEALERS WILL TEST THE SIGNAL BETWEEN THE OCS AND ACU SYSTEMS USING A SPECIAL TOOL TO CHECK THAT IT IS FUNCTIONING AS DESIGNED. IF NECESSARY, THE SEAT CUSHION (CONTAINING OCS HARDWARE) WILL BE REPLACED WITH A NEW ONE MANUFACTURED TO SPECIFICATION. THE RECALL BEGAN ON NOVEMBER 4, 2008. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261 OR INFINITI AT 1-800-662-6200.
Additional source detail variants (2)
Electrical System:software
NISSAN IS RECALLING 204,361 MY 2007-2008 ALTIMA, ALTIMA HYBRID, 350Z, 350Z ROADSTER, MY 2008 ALTIMA COUPE, ROGUE, MY 2009 MURANO, AND INFINITI MY 2007-2008 G35 SEDAN, MY 2008 G37 COUPE AND EX35 PASSENGER VEHICLES EQUIPPED WITH CONTINENTAL AUTOMOTIVE SYSTEMS' OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER SEAT CUSHION MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT (ACU).
Consequence: THIS COULD RESULT IN THE PASSENGER AIR BAG BEING SUPPRESSED WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH.
Remedy: DEALERS WILL TEST THE SIGNAL BETWEEN THE OCS AND ACU SYSTEMS USING A SPECIAL TOOL TO CHECK THAT IT IS FUNCTIONING AS DESIGNED. IF NECESSARY, THE SEAT CUSHION (CONTAINING OCS HARDWARE) WILL BE REPLACED WITH A NEW ONE MANUFACTURED TO SPECIFICATION. THE RECALL BEGAN ON NOVEMBER 4, 2008. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261 OR INFINITI AT 1-800-662-6200.
Air Bags
NISSAN IS RECALLING 204,361 MY 2007-2008 ALTIMA, ALTIMA HYBRID, 350Z, 350Z ROADSTER, MY 2008 ALTIMA COUPE, ROGUE, MY 2009 MURANO, AND INFINITI MY 2007-2008 G35 SEDAN, MY 2008 G37 COUPE AND EX35 PASSENGER VEHICLES EQUIPPED WITH CONTINENTAL AUTOMOTIVE SYSTEMS' OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER SEAT CUSHION MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT (ACU).
Consequence: THIS COULD RESULT IN THE PASSENGER AIR BAG BEING SUPPRESSED WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH.
Remedy: DEALERS WILL TEST THE SIGNAL BETWEEN THE OCS AND ACU SYSTEMS USING A SPECIAL TOOL TO CHECK THAT IT IS FUNCTIONING AS DESIGNED. IF NECESSARY, THE SEAT CUSHION (CONTAINING OCS HARDWARE) WILL BE REPLACED WITH A NEW ONE MANUFACTURED TO SPECIFICATION. THE RECALL BEGAN ON NOVEMBER 4, 2008. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261 OR INFINITI AT 1-800-662-6200.
Feb 12, 2008
NISSAN IS RECALLING 16,365 MY 2008 INFINITI EX35 AND MY 2009 NISSAN MURANO VEHICLES. DUE TO INCORRECT SOFTWARE PROGRAMMING, THE AIR BAG CONTROL UNIT (ACU) MAY CAUSE THE PASSENGER AIR BAG NOT TO OPERATE AS DESIGNED IF THE VEHICLE BATTERY BECOMES SIGNIFICANTLY DISCHARGED.
Consequence & remedy
Consequence: THIS COULD RESULT IN THE PASSENGER AIR BAG NOT INFLATING IN A CRASH IN WHICH IT WAS DESIGNED TO DO SO, AND INCREASING THE RISK OF INJURY.
Remedy: DEALERS WILL REPROGRAM THE ACU IN AFFECTED VEHICLES. THE RECALL BEGAN ON FEBRUARY 19, 2008. OWNERS MAY CONTACT INFINITI AT 1-800-662-6200 OR NISSAN AT 1-800-647-7261.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA18001 · Extended Braking Distances
Opened Apr 18, 2018 · Closed Jan 17, 2023
Status: closed (inferred from source dates) · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip
On April 18, 2018, the Office of Defects Investigation (ODI) opened Engineering Analysis (EA) 18-001 to investigate reports of braking concerns in model year (MY) 2009 Nissan Murano vehicles. A failure of the hydraulic control unit (HCU) portion of the antilock brake system (ABS), which involves improper operation of an internal hydraulic control valve(s), can cause extended brake pedal travel and may result in a reduction in overall braking effectiveness. Tier-one supplier Continental manufactured the HCU for Nissan.The corrosion-preventive, zinc coating used on the armatures of the normally closed (NC) valves within ABS HCU may react with brake fluids lacking sufficient corrosion-preventative additives. This reaction can cause the formation of a gelatinous material, which may cause the NC valves to close slowly. Over time, the gel can solidify to an extent such that the spring used to return the valve to the closed position may not be able to overcome the gel buildup, allowing the NC valve to remain open. If any of the four NC valves remains open, fluid will be diverted to one or two accumulator(s). This misdirected fluid has the net effect of causing brake pedal travel to increase, however enough stroke remains in the pedal to generate braking force. Although the hydraulic braking system remains intact and full braking force is maintained once the pedal travels the additional distance, when this condition occurs, the initial increase in brake pedal travel could result in increased stopping distance. An existing Nissan Service Campaign was launched for MY 2009 vehicles built prior to 11/1/2007. After consultation with ODI as part of EA18-001, Nissan decided to expand this population to the full range of MY2009 Murano vehicles. Later Murano vehicles exhibit significantly lower rates of malfunction.During this investigation 156 complaints were identified that related to the braking concern. Within the complainants 2 allege crashes with 4 injuries. The Nissan reports from investigation Information Request letter responses, were similar in content and identified 870 reports with 16 crashes and no injuries.On December 19, 2018, Nissan notified ODI it would conduct a safety recall (18V916) to remedy the ABS modules on certain MY 2009 Nissan Murano vehicles. The remedy procedure involves dealers flushing the brake system with DOT 4 fluid. The HCU will then be tested to detect a possible stuck valve condition. If necessary, the HCU will be replaced. The 2010-14 Murano SUVs outside the recall population and equipped with zinc-coated armatures will be inspected under a service campaign P0A08 using the same procedure as recall 18V916.Continental HCUs with a redesigned armature coating were phased into new vehicle production after December 2014 and do not appear to be experiencing corrosion. The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI. Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.
PE17002 · Extended Braking Distances
Opened May 3, 2017 · Closed May 4, 2018
Status: closed (inferred from source dates) · Service Brakes; Service Brakes, Air:antilock; Service Brakes, Air:antilock:control Unit/module
The Office of Defects Investigation (ODI) is closing this Preliminary Evaluation and upgrading to an Engineering Analysis (EA) 18-001.During the PE, ODI requested and reviewed information provided by Nissan including consumer complaints and other field and technical data related to failures of the hydraulic control unit (HCU), an electro-mechanical brake system component that provides antilock braking and other functionality in the subject model year (MY) 2009 Murano.The subject failure of the HCU, which involves improper operation of an internal hydraulic control valve, can cause extended brake pedal travel and may result in a reduction in overall braking effectiveness.Tier-one supplier Continental manufactured the HCU for Nissan.ODI currently recognizes 484 subject vehicle complaints that appear related to the alleged defect.Fourteen crash allegations, with three non-life threatening injuries are under evaluation also.ODI has been monitoring consumer complaints received, and in some cases has obtained suspect HCUs from complainants' vehicles.Recovered HCUs sent to NHTSA's Vehicle Research and Test Center (VRTC) in East Liberty, Ohio are under evaluation, and VRTC has conducted limited vehicle testing also.In a July 28, 2017 submission, Nissan acknowledged that a failure of the HCU can result in increased brake pedal travel during braking.Nissan's analysis of returned parts revealed that a zinc coating used on the normally closed valve assemblies inside the HCU may react with certain brake fluid constituents.The reaction results in the formation of a gelatinous material that can harden with time and prevent the valve from closing after opening in an ABS event.When this occurs, Nissan maintains that the hydraulic brake system remains intact and that full braking is available once the pedal travels an additional distance, about 36 mm according to Nissan.Although still under investigation, Nissan states it has not determined the condition represents an unreasonable risk to motor vehicle safety, citing low rate and vehicle age as additional factors.In March 2018, Nissan began conducting a customer satisfaction campaign on certain MY 2009 Murano to service (flush and replace the brake fluid), and then test and replace the HCU as needed.The campaign is being conducted free of charge to customers.During the EA, ODI will request VRTC continue to evaluate the cause and consequence of HCU failures, including the affects of multi-valve failures.ODI will further study the potential scope of the alleged defect as it understands similar HCUs and brake fluid is used in other MY Muranos, and potentially in other Nissan models as well.ODI notes that improved valve coatings were introduced on Nissan HCUs at some subsequent stage.
Additional source detail variants (3)
Service Brakes, Air:antilock:control Unit/module
The Office of Defects Investigation (ODI) is closing this Preliminary Evaluation and upgrading to an Engineering Analysis (EA) 18-001.During the PE, ODI requested and reviewed information provided by Nissan including consumer complaints and other field and technical data related to failures of the hydraulic control unit (HCU), an electro-mechanical brake system component that provides antilock braking and other functionality in the subject model year (MY) 2009 Murano.The subject failure of the HCU, which involves improper operation of an internal hydraulic control valve, can cause extended brake pedal travel and may result in a reduction in overall braking effectiveness.Tier-one supplier Continental manufactured the HCU for Nissan.ODI currently recognizes 484 subject vehicle complaints that appear related to the alleged defect.Fourteen crash allegations, with three non-life threatening injuries are under evaluation also.ODI has been monitoring consumer complaints received, and in some cases has obtained suspect HCUs from complainants' vehicles.Recovered HCUs sent to NHTSA's Vehicle Research and Test Center (VRTC) in East Liberty, Ohio are under evaluation, and VRTC has conducted limited vehicle testing also.In a July 28, 2017 submission, Nissan acknowledged that a failure of the HCU can result in increased brake pedal travel during braking.Nissan's analysis of returned parts revealed that a zinc coating used on the normally closed valve assemblies inside the HCU may react with certain brake fluid constituents.The reaction results in the formation of a gelatinous material that can harden with time and prevent the valve from closing after opening in an ABS event.When this occurs, Nissan maintains that the hydraulic brake system remains intact and that full braking is available once the pedal travels an additional distance, about 36 mm according to Nissan.Although still under investigation, Nissan states it has not determined the condition represents an unreasonable risk to motor vehicle safety, citing low rate and vehicle age as additional factors.In March 2018, Nissan began conducting a customer satisfaction campaign on certain MY 2009 Murano to service (flush and replace the brake fluid), and then test and replace the HCU as needed.The campaign is being conducted free of charge to customers.During the EA, ODI will request VRTC continue to evaluate the cause and consequence of HCU failures, including the affects of multi-valve failures.ODI will further study the potential scope of the alleged defect as it understands similar HCUs and brake fluid is used in other MY Muranos, and potentially in other Nissan models as well.ODI notes that improved valve coatings were introduced on Nissan HCUs at some subsequent stage.
Service Brakes, Air:antilock
The Office of Defects Investigation (ODI) is closing this Preliminary Evaluation and upgrading to an Engineering Analysis (EA) 18-001.During the PE, ODI requested and reviewed information provided by Nissan including consumer complaints and other field and technical data related to failures of the hydraulic control unit (HCU), an electro-mechanical brake system component that provides antilock braking and other functionality in the subject model year (MY) 2009 Murano.The subject failure of the HCU, which involves improper operation of an internal hydraulic control valve, can cause extended brake pedal travel and may result in a reduction in overall braking effectiveness.Tier-one supplier Continental manufactured the HCU for Nissan.ODI currently recognizes 484 subject vehicle complaints that appear related to the alleged defect.Fourteen crash allegations, with three non-life threatening injuries are under evaluation also.ODI has been monitoring consumer complaints received, and in some cases has obtained suspect HCUs from complainants' vehicles.Recovered HCUs sent to NHTSA's Vehicle Research and Test Center (VRTC) in East Liberty, Ohio are under evaluation, and VRTC has conducted limited vehicle testing also.In a July 28, 2017 submission, Nissan acknowledged that a failure of the HCU can result in increased brake pedal travel during braking.Nissan's analysis of returned parts revealed that a zinc coating used on the normally closed valve assemblies inside the HCU may react with certain brake fluid constituents.The reaction results in the formation of a gelatinous material that can harden with time and prevent the valve from closing after opening in an ABS event.When this occurs, Nissan maintains that the hydraulic brake system remains intact and that full braking is available once the pedal travels an additional distance, about 36 mm according to Nissan.Although still under investigation, Nissan states it has not determined the condition represents an unreasonable risk to motor vehicle safety, citing low rate and vehicle age as additional factors.In March 2018, Nissan began conducting a customer satisfaction campaign on certain MY 2009 Murano to service (flush and replace the brake fluid), and then test and replace the HCU as needed.The campaign is being conducted free of charge to customers.During the EA, ODI will request VRTC continue to evaluate the cause and consequence of HCU failures, including the affects of multi-valve failures.ODI will further study the potential scope of the alleged defect as it understands similar HCUs and brake fluid is used in other MY Muranos, and potentially in other Nissan models as well.ODI notes that improved valve coatings were introduced on Nissan HCUs at some subsequent stage.
Service Brakes
The Office of Defects Investigation (ODI) is closing this Preliminary Evaluation and upgrading to an Engineering Analysis (EA) 18-001.During the PE, ODI requested and reviewed information provided by Nissan including consumer complaints and other field and technical data related to failures of the hydraulic control unit (HCU), an electro-mechanical brake system component that provides antilock braking and other functionality in the subject model year (MY) 2009 Murano.The subject failure of the HCU, which involves improper operation of an internal hydraulic control valve, can cause extended brake pedal travel and may result in a reduction in overall braking effectiveness.Tier-one supplier Continental manufactured the HCU for Nissan.ODI currently recognizes 484 subject vehicle complaints that appear related to the alleged defect.Fourteen crash allegations, with three non-life threatening injuries are under evaluation also.ODI has been monitoring consumer complaints received, and in some cases has obtained suspect HCUs from complainants' vehicles.Recovered HCUs sent to NHTSA's Vehicle Research and Test Center (VRTC) in East Liberty, Ohio are under evaluation, and VRTC has conducted limited vehicle testing also.In a July 28, 2017 submission, Nissan acknowledged that a failure of the HCU can result in increased brake pedal travel during braking.Nissan's analysis of returned parts revealed that a zinc coating used on the normally closed valve assemblies inside the HCU may react with certain brake fluid constituents.The reaction results in the formation of a gelatinous material that can harden with time and prevent the valve from closing after opening in an ABS event.When this occurs, Nissan maintains that the hydraulic brake system remains intact and that full braking is available once the pedal travels an additional distance, about 36 mm according to Nissan.Although still under investigation, Nissan states it has not determined the condition represents an unreasonable risk to motor vehicle safety, citing low rate and vehicle age as additional factors.In March 2018, Nissan began conducting a customer satisfaction campaign on certain MY 2009 Murano to service (flush and replace the brake fluid), and then test and replace the HCU as needed.The campaign is being conducted free of charge to customers.During the EA, ODI will request VRTC continue to evaluate the cause and consequence of HCU failures, including the affects of multi-valve failures.ODI will further study the potential scope of the alleged defect as it understands similar HCUs and brake fluid is used in other MY Muranos, and potentially in other Nissan models as well.ODI notes that improved valve coatings were introduced on Nissan HCUs at some subsequent stage.
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