2007 Nissan Murano

I NOTICED THE CAR HANDLED VERY POORLY IN SNOW/ICE/WET CONDITIONS OVER THE WINTER. THE CAR WAS IN THE SHOP FOR AN OIL CHANGE AND THE MECHANIC NOTICED BOTH REAR TIRES WERE WORN DOWN TO NOTHING ON THE INSIDE OF THE TIRE. UPON FURTHER INSPECTION, HE FOUND THAT THE REAR SUBFRAME HAD RUSTED THROUGH AND BROKEN INTO TWO. THE VEHICLE WAS DECLARED UNSAFE TO DRIVE. I BOUGHT THE CAR USED THIS PAST SUMMER, BUT I HAVE THE SERVICE RECORDS AND I KNOW IT WAS PROPERLY MAINTAINED. THE ESTIMATED COST OF REPAIRS IS MORE THAN I CAN AFFORD ($5,000). I CONTACTED NISSAN TO SEE IF THEY WOULD PROVIDE ANY ASSISTANCE WITH REPAIRS AND I SPOKE WITH 3 DIFFERENT PEOPLE (FIRST CONSUMER AFFAIRS, THEN A SUPERVISOR, AND FINALLY A MANAGER), WHO ALL TOLD ME THAT THEY ARE "NOT IN A POSITION TO ASSIST BECAUSE THE VEHICLE IS OUT OF WARRANTY". THE LAST PERSON (MANAGER, CONSUMER AFFAIRS) WOULDN'T EVEN LET ME SPEAK BEFORE HE TOLD ME THEY WOULDN'T OFFER ANY ASSISTANCE. WHEN I ASKED IF THERE WAS SOMEONE ELSE I COULD SPEAK WITH, I WAS TOLD NO - THERE ISN'T ANYONE ELSE WHO WOULD TALK TO ME AND THEY WILL NOT BE ABLE TO ASSIST ME. THIS IS AN EXTREMELY DANGEROUS SITUATION AND I AM FORTUNATE THAT BOTH OF THE TIRES DID NOT BLOW OUT WHILE I WAS DRIVING ON THE EXPRESSWAY. I AM SHOCKED THAT THERE HAS NOT BEEN A RECALL ISSUED AS I SEE OTHERS HAVE COMPLAINED ABOUT THE SAME ISSUE.

TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SWERVED INDEPENDENTLY. IN ADDITION, THE CONTACT NOTICED THAT THE THREADS ON BOTH REAR TIRES WERE COMPLETELY GONE. THE VEHICLE WAS TAKEN TO AN INDEPENDENTLY MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS RUSTED AND CAUSED THE TIRES TO LOSE THREADING. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC CONTACTED AN UNKNOWN NISSAN DEALER WHO ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO WARRANTIES ON THE VEHICLE AND THE TIRES. THE APPROXIMATE FAILURE MILEAGE WAS 197,000. *TR *JS*DT*JB

I WAS PULLING OUT OF A GAS STATION WHEN A FRIEND POINTED OUT THAT THE MUFFLER/EXHAUST PIPES OF VEHICLE WERE HANGING VERY LOW TO THE GROUND. MECHANIC INSPECTED IT AND REAR SUBFRAME RUSTED THROUGH AND BROKEN. THE REAR WHEELS ARE WORN ON THE INSIDE AND ARE MISALIGNED. THEY ARE TILTING IN TOWARDS EACH OTHER. THE VEHICLE WAS DEEMED UNSAFE TO DRIVE. I CONTACTED NISSAN CONSUMER AFFAIRS. I WAS TOLD THAT THERE WAS NOT A RECALL AND THAT I WOULD NEED TO TAKE THE VEHICLE TO A NISSAN DEALERSHIP TO HAVE THEM LOOK AT IT AND FOR THE REPAIR. I WAS GIVEN A CASE # AND ASKED TO PROVIDE PROOF OF OWNERSHIP. I RECENTLY PURCHASED THE VEHICLE FROM A FAMILY MEMBER. AS THE CAR WAS INOPERABLE I HAD AAA TOW IT TO THE NEAREST NISSAN DEALERSHIP. THE DEALER QUOTED ME AN ESTIMATE REPAIR COST OF $5,279; PARTS AND LABOR.

DRIVING ON A LOCAL HIGHWAY DOING ABOUT 35 TO 40 MPH. PUT ON BRAKES AND THE ENTIRE REAR END BEGAN TO VIBRATE AND MAKE A RUMBLING NOISE. THE REAR TIRES ARE LEANING INWARD ON BOTH SIDES OF THE VEHICLES WHICH THROWS OFF THE STABALIZATION OF THE VEHICLE MAKING IT UNSAFE AND DIFFICULT TO STEER OR STOP. THE ENTIRE STABALIZATION BAR AND THE MOUNTING BRACKETS SUPPORTING IT RUSTED THROUGH ON THE LEFT SIDE AND DISLODGED AND THE RIGHT SIDE IS READY TO DISLODGE FROM THE BODY AT ANY TIME. THERE IS NOTHING TO SUPPORT THE BAR SO IT CAN INADVENTERLY FALL AND HIT THE HIGHWAY AND DO DAMAGE TO THE UNDERCARRIAGE OF THE CAR OR CAUSE THE VEHICLE TO FLIP. MY MECHANIC TOLD ME THE VEHICLE IS UNSAFE TO DRIVE. THEY CALLED NISSAN AND OF COURSE NO RECALL OR ASSISTANCE TO FIX THE VEHICLE WHICH IS OVER 2000 DOLLARS. THE SUN VISOR ON THE DRIVERS SIDE DROPS BLOCKING YOUR VISION UNEXPECTANTLY CREATING A VISION ISSUE AND CONCENTRATION ISSUE WHILE DRIVING. THE ELECTRICAL MOTOR ON THE DRIVERS SEAT IS STARTING TO FAIL AND THE SEAT WOBBLES AS IT IS BEING REPOSITIONED. ONCE REPAIR ARE COMPLETE AND I HAVE INVOICES, I WILL UPLOAD THEM UNDER A SEPARATE COMPLAINT.

TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT TOOK THE VEHICLE TO THE DEALER (SHEEHY NISSAN IN GLEN BURNIE, MARYLAND) FOR SCHEDULED MAINTENANCE. WHEN THE CONTACT RETRIEVED THE VEHICLE, THE MULTI POINT INSPECTION REPORT STATED THAT TWO OF THE TIRE PRESSURE MONITORING SYSTEMS FAILED AND NEEDED REPLACEMENT. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED IN 2015. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VIN DID NOT QUALIFY FOR THE RECALL. THE MANUFACTURED PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 34,785. UPDATED 11/02/17*LJ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NOTICED FLUIDS ON GARAGE FLOOR UNDER MY NISSAN MURANO. UPON CHECKING FLUID LEVELS IT WAS DETERMINED TO BE POWER STEERING FLUID LEVELS THAT WERE LOW. FURTHER INVESTIGATION INDICATED THAT THE POWER STEERING HOSE WAS LEAKING. THIS HAS SEEMED TO BE A PROBLEM WITH THE NISSAN FLEET AS A WHOLE, BUT AS OF YET NO RECALLS HAVE BEEN INITIATED. THIS IS A DANGEROUS SITUATION TO BE IN BECAUSE OF THE POSSIBLE ACCIDENTS THAT LOW FLUID LEVEL POSES AND THE POSSIBILITY OF INITIATING A FIRE. *TR