2007 Nissan Murano

TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE SERVICED, THE TECHNICIAN NOTICED THAT THE REAR SUBFRAME WAS CORRODED THROUGH AND THE SWAY BAR WAS DETACHED ON THE PASSENGER SIDE. THE CONTACT CALLED WRIGHT NISSAN (10520 PERRY HWY, WEXFORD, PA 15090, (724) 799-2698) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. *PM*JB

BOUGHT THE CAR 5 MONTHS AGO. WAS DRIVING AWESOME. BRAND NEW TIRES! VERY WELL MAINTAINED WITH LOTS OF PAPERWORK STATING WORK DONE ON VEHICLE!..:WELL WAS DRIVING IT THE OTHER DAY WITH MY 2 YEAR OLD DAUGHTER AND IT STARTED TO OVER HEAT I IMMEDIATELY PULLED OVER AFTER GOING 60 MPH ON THE HIGHWAY FOR OVER AN HOUR. I'M NOW STUCK ON THE HIGHWAY WITH MY TODDLER IN THE 80 DEGREE WEATHER WHEN I JUST THOUGHT IT WAS MY RADIATOR. THE STATE POLICE NOTICE MY REAR 2 TIRES SLANTED , TOP LEANING IN BOTTOM LEANING OUT. AFTER THE CAR GETS PUT ON THE FLAT BED TOW I SPOT MY REAR CROSSMEMBER K FRAME SPLIT IN 2 SPOTS! RADIATOR WAS MY SIGN TELLING ME MY AWD IS ACTING UP SOMETHING HAPPENED. IF I WOULD HAVE HIT ONE SMALL BUMP ON THAT HIGHWAY I WOULDN'T BE HERE TO FILE THIS COMPLAINT. THIS IS A KNOWN ISSUE TO NISSAN! THIS NEEDS TO BE FIXED!!! AND MADE SURE ALL VEHICLES ARE SAFE FOR ANYONE TO BE IN. MY VEHICLE IS 12 YEARS OLD NO WAY SHOULD THAT FRAME EVEN BE ABLE TO SNAP NOT IN ONE BUT TWO SPOTS ON THIS VEHICLE. THIS IS A HUGE SAFETY ISSUE THAT NEEDS TO BE RESOLVED. I MY CAR OVERHEATING WAS A BLESSING BECAUSE THAT COULD HAVE BEEN DEADLY. THIS WILL BE BROUGHT TO BIGGER ATTENTION BECAUSE ALL NISSAN OWNERS NEED TO BE AWARE AND THIS NEEDS TO BE FIXED !!!!!!

DRIVING ON A SLICK HIGHWAY THE REAREND OF THE MURANO WAS FISHTAILING. THE REAR SUSPENSION WAS MAKING NOISES, AND THE STEERING WHEEL WAS SUDDENLY WAY OFF CENTER. I TOOK IT TO A LOCAL MECHANIC TO INSPECT. IT WAS NOTED THE THE REAR SWAYBAR HAD SEPARATED FROM THE REAR CROSSMEMBER /SUBFRAME AND THE SUBFRAME WAS RUSTED AND CRACKED AND RUSTED THROUGH TO FAILURE. THE VEHICLE WAS DEEMED UNSAFE TO DRIVE, AND WAS TOLD TO IMMEDIATELY STOP DRIVING IT. THE REAR WHEELS WERE TILTED OUTWARD AND A BIG SAFETY HAZARD. SUBFRAME NEAR TOTAL SEPARATION FROM VEHICLE. MURANO IS NOW A TOTAL LOSS. COST TO REPAIR TOO EXTENSIVE.

I OWN A 2007 NISSAN MURANO SL AWD. I HAVE TAKEN THE VEHICLE TO MY LOCAL NISSAN DEALER FOR ALMOST ALL OF THE SERVICE TO MY CAR. I TOOK THE CAR TO ANOTHER LOCAL MECHANIC TO VERIFY THE NEED FOR LOWER FRONT CONTROL ARMS. THE NISSAN DEALER QUOTED ~ $900 FOR THIS SERVICE. TO MY SURPRISE, MY 2ND MECHANIC; WHO I HAVE DONE BUSINESS WITH FOR YEARS, TELLS ME THAT I DON'T NEED CONTROL ARMS BUT A NEW SUB FRAME. THE REAR SUBFRAME ON THE MURANO IS COMPLETELY RUSTED. IT IS ALMOST TO THE POINT WHERE THE REAR AXLE CAN COLLAPSE. I DID A SEARCH AND DISCOVERED THERE ARE NUMEROUS NISSAN MURANO AND QUEST OWNERS THAT HAVE THIS PROBLEM. THIS IS A MAJOR SAFETY ISSUE. NISSAN HAS TO HAVE KNOWN ABOUT THIS. BUT WHAT REALLY BOTHERS ME THE MOST IS THAT MY LOCAL NISSAN DEALER DID NOT MENTION THIS TO ME. MY CAR HAS BEEN IN THAT SHOP DOZENS OF TIMES OVER THE YEARS. IT IS THERE FOR STATE INSPECTION EVERY YEAR............AND NO ONE NOTICED.

MY NISSAN 2007 MURANO SESUBFRAME RUSTED AND CRACKED AS I WAS DRIVING ON THE HIGHWAY. I COULD HAVE HAD A VERY SERIOUS ACCIDENT OR EVEN KILLED. LUCKILY I WAS ABLE TO GET OFF THE HIGHWAY. NOW COSTING ME AT LEAST $1500-$2000 FOR REPAIRS. *AS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

I NOTICED THE CAR HANDLED VERY POORLY IN SNOW/ICE/WET CONDITIONS OVER THE WINTER. THE CAR WAS IN THE SHOP FOR AN OIL CHANGE AND THE MECHANIC NOTICED BOTH REAR TIRES WERE WORN DOWN TO NOTHING ON THE INSIDE OF THE TIRE. UPON FURTHER INSPECTION, HE FOUND THAT THE REAR SUBFRAME HAD RUSTED THROUGH AND BROKEN INTO TWO. THE VEHICLE WAS DECLARED UNSAFE TO DRIVE. I BOUGHT THE CAR USED THIS PAST SUMMER, BUT I HAVE THE SERVICE RECORDS AND I KNOW IT WAS PROPERLY MAINTAINED. THE ESTIMATED COST OF REPAIRS IS MORE THAN I CAN AFFORD ($5,000). I CONTACTED NISSAN TO SEE IF THEY WOULD PROVIDE ANY ASSISTANCE WITH REPAIRS AND I SPOKE WITH 3 DIFFERENT PEOPLE (FIRST CONSUMER AFFAIRS, THEN A SUPERVISOR, AND FINALLY A MANAGER), WHO ALL TOLD ME THAT THEY ARE "NOT IN A POSITION TO ASSIST BECAUSE THE VEHICLE IS OUT OF WARRANTY". THE LAST PERSON (MANAGER, CONSUMER AFFAIRS) WOULDN'T EVEN LET ME SPEAK BEFORE HE TOLD ME THEY WOULDN'T OFFER ANY ASSISTANCE. WHEN I ASKED IF THERE WAS SOMEONE ELSE I COULD SPEAK WITH, I WAS TOLD NO - THERE ISN'T ANYONE ELSE WHO WOULD TALK TO ME AND THEY WILL NOT BE ABLE TO ASSIST ME. THIS IS AN EXTREMELY DANGEROUS SITUATION AND I AM FORTUNATE THAT BOTH OF THE TIRES DID NOT BLOW OUT WHILE I WAS DRIVING ON THE EXPRESSWAY. I AM SHOCKED THAT THERE HAS NOT BEEN A RECALL ISSUED AS I SEE OTHERS HAVE COMPLAINED ABOUT THE SAME ISSUE.