2007 Nissan Murano

THE DRIVER'S SEAT STARTED TO ROCK UNDER ACCELERATION AND BRAKING ON MY WIFE'S 2007 (BUILT IN 2008) WHICH AT TIMES MAKES THE VEHICLE HARD TO CONTROL. THIS WAS INITIALLY REPAIRED BY BUSAM NISSAN UNDER WARRANTY ON AUG. 3RD, 2010. THE WARRANTY EXPIRED IN MARCH OF 2011. TWO (2) MONTHS AFTER THIS THE SEAT BEGAN TO ROCK JUST LIKE BEFORE. I TOOK IT TO BUSAM AND THE SERVICE MANAGER SAID $1,400 TO REPAIR. YOU CAN GUESS MY REACTION. A NISSAN REPAIR BY THE DEALER SHOULD BE COVERED FOR AT LEAST A YR. AND SINCE THIS IS THE 2ND OCCASION IN LES THAN A YR. ONE WOULD THINK THEY MIGHT BE CONCERNED. I WAS ADVISED TO CALL NISSAN CUSTOMER SERVICE AND TALKED TO [XXX] IN TN.. SHE DID LVM 3 DAYS LATER SAYING TO CONTACT HER. I CALLED NUMEROUS TIMES AND LVMS FOR HER. 5 DAYS LATER SHE CALLED AND GOT MY WIFE. SORRY, NISSAN IS NOT RESPONSIBLE. THAT'S IT. I HAVE BEEN TRYING TO CONTACT HER FOR 2 WEEKS NOW TO NO AVAIL. THERE ARE 20 PAGES OF COMPLAINTS ON EDMUNDS.COM ALONE PLUS NUMEROUS COMPLAINTS ON THE NISSAN FORUM AND ALSO ON THIS SITE. THE PARTS USED TO REPLACE THE SEAT ARE NOW COMBINED INTO AN $800 COMPLETE PART WHICH INCLUDES THE TWO (2) PARTS REPLACED IN AUGUST, 2010. THE PART #'S ' HAVE BEEN CHANGED BUT I HAVE FOUND A CROSS REFERENCE AND THEY ARE INCLUDED IN THE NEW ASSEMBLY. THIS MUST OF CONCERN TO NISSAN AS THIS MAKES IT EASIER FOR A DEALERSHIP TO DIAGNOSIS AND REPAIR. THIS IS NOW GETTING TO BE A DANGEROUS SITUATION AND I EXPECTED BUSAM TO STAND BESIDE ME BUT THEY WOULD NOT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

2007 NISSAN MURANO SL POWER SEAT DRIVERS SIDE SEAT BRACKET BROKE AT WELD CAUSING THE SEAT TO ROCK BACK AND FORTH DANGEROUSLY. THIS IS AN ITEM I HAVE NEVER HEARD OF BREAKING. IN MY OPINION, NISSAN SHOULD RECALL THE MURANOS AND FIX THEM FREE OF CHARGE. I WILL BE FIXING THE PROBLEM AT CARMAX WITH MY EXTENDED WARRANTY, HOPEFULLY. *TR

DRIVER'S POWER SEAT SUDDENLY STARTED ROCKING FORWARD AND BACKWARD AS YOU WERE SLOWING OR ACCELERATING. POPPING AND SQUEAKING NOISES ACCOMPANIED THE ROCKING MOTION. AS THE SEAT WOULD ROCK YOU HAD TO ADJUST PRESSURE ON THE BRAKE PEDAL OR ACCELERATOR TO COMPENSATE FOR THE MOVEMENT OF THE SEAT. IT WAS UNNERVING TO OPERATE THE VEHICLE WITH THE SEAT MOVING. I HAD TO HOLD ONTO THE GRAB HANDLE OVER THE DRIVER'S DOOR TO HELP CONTROL THE MOVEMENT OF THE SEAT. IN DOING THIS I WAS UNABLE TO KEEP BOTH HANDS ON THE STEERING WHEEL. IF I TRIED TO KEEP BOTH HANDS ON THE STEERING WHEEL, WHEN THE SEAT WOULD MOVE I WOULD TEND TO JERK THE WHEEL FROM SIDE TO SIDE AS I TRIED TO STOP THE SEAT FROM MOVING. APPOINTMENT WAS MADE AT LOCAL NISSAN SERVICE DEPARTMENT. I LEARNED THAT NISSAN IS FAMILIAR WITH THIS SAFETY ISSUE AND HAVE ISSUED A TECHNICAL SERVICE BULLETIN. PARTS WERE ORDERED AND SEAT WAS REPAIRED. I AM CONCERNED THAT IF NORMAL USE WILL CAUSE THE INFERIOR DESIGNED SEAT TO BREAK WHAT WOULD HAPPEN IN A CRASH. IT APPEARS TSB IS FOR MODEL YEARS 2003 THRU 2007 . POSSIBLY THE SEAT DESIGN WAS IMPROVED FOR '08 AND LATER MODELS BUT NISSAN IS UNWILLING TO ISSUE A RECALL TO COVER THIS SAFETY ISSUE. *TR

THE DRIVER SIDE POWER SEAT ON MY 2007 NISSAN MURANO WILL ONLY ACTIVATE THE LEFT SIDE. THE RIGHT SIDE IS LOCKED IN ONE POSITION. I TOOK THE VEHICLE TO THE DEALER WHO QUOTED $1,100 TO REPLACE THE ENTIRE SEAT ASSEMBLY. THE VEHICLE HAD LESS THAN 30,000 MILES AT THE TIME OF THE SEAT MOTOR FAILURE BUT IS OUT OF THE 3 YEAR WARRANTY PERIOD. I FEEL THIS IS A SAFETY ISSUE AS THE SEAT CANNOT BE ADJUSTED TO THE DRIVERS SPECIFIC NEEDS.

WHILE TRAVELLING FOR A FUNERAL, DRIVER'S SEAT STARTED ROCKING TO THE REAR. INVESTIGATION SHOWED THE SEAT FRAME HAD BROKEN AT THE LEFT REAR CORNER. A NISSAN DEALER IN WISCONSIN REFUSED TO REPAIR THE SEAT FAILURE FOR FREE AS THE CAR IS NO LONGER UNDER WARRANTY. TO GET VEHICLE HOME A BLOCK OF WOOD WAS PLACED UNDER CORNER. ONCE THE CAR WAS IN HOME STATE, DEALER THERE ALSO REFUSED TO REPAIR FOR FREE EVEN THOUGH THIS IS A SAFETY ISSUE. OWNER HAD 3RD PARTY MECHANIC REMOVE AND MAKE WELDING REPAIRS. SEARCHING THE INTERNET SHOWS MANY COMPLAINTS FOR THIS MODEL VEHICLE WITH MULTIPLE PRODUCTION YEARS STARTING IN 2003 THROUGH AT LEAST 2007 FOR THE SAME DRIVER'S SIDE SEAT FAILURE.

TWO DAYS AGO, MY DRIVER'S SEAT BROKE RESULTING IN THE STEEP TILT WHICH PUSHES ME TOWARDS THE DRIVER DOOR ESPECIALLY WHEN CAR IS MAKING A TURN. IT SEEMS TO BE ANCHORED ON THE RIGHT SIDE BUT COMES LOOSE FROM THE LEFT REAR, ALLOWING ROCKING WHEN TAKING TURNS. THIS CAR HAS 47K MILES. THIS SEEMS LIKE A MAJOR SAFETY ISSUE, AS IT COULD AFFECT A DRIVER'S CONTROL OF THE STEERING WHEEL, PEDALS, ETC. *TR

I WAS DRIVING MY CAR HOME FROM WORK WHEN I TURNED A CORNER AND MY SEAT CAME OFF THE FLOOR. I WASN'T GOING FAST SO I WAS ABLE TO KEEP CONTROL. THE CAR IS IN EXCELLENT CONDITION AND ONLY AS 20K MILES ON IT. I DID SOME RESEARCH ONLINE AND FOUND THIS TO BE A COMMON PROBLEM DUE TO FAULTY DESIGN OF THE POWER SEATS. DEPENDING ON THE SITUATION, THIS COULD DEFINITELY LEAD TO AN ACCIDENT AND SERIOUS HARM SINCE THE SEAT IS NOT SECURELY FASTENED TO THE CHASSIS OF THE CAR. THE FACT THAT NISSAN WON'T COVER THE COST TO FIX THE ISSUE ($1000 PART PLUS $400 LABOR) BECAUSE IT IS OUT OF WARRANTY IS RIDICULOUS. A CAR SEAT SHOULD NOT BREAK AT ALL LET ALONE AFTER 20K MILES. THIS IS A POTENTIAL A SERIOUS ISSUE THAT NEEDS TO BE ADDRESSED. *TR

THE DRIVER'S SEAT BRACKET, OUTSIDE REAR BROKE AS I SWING MY BODY AROUND TO EXIT THE CAR. THE BACK OF THE SEAT FELL SHARPLY ABOUT 4" AND I FOUND MYSELF BETWEEN THE PILLAR AND THE SEAT. I LIVE IN A MOUNTAINOUS COUNTY IN CALIFORNIA, AND REGULARLY TRAVEL FOR BUSINESS (2 - 4 TIMES PER WEEK) BETWEEN 3 OTHER COUNTIES, SAME TOPOGRAPHY. IF THIS HAD OCCURRED WHILE MAKING ONE OF THESE TRIPS THE RESULT WOULD HAVE BEEN CATASTROPHIC, A HEAD-ON, ROLL-OVER, OR OVER THE CLIFF. THANK GOD THIS OCCURRED IN THE VALLEY, AND WHEN I WAS STOPPED. I HAD TO HAVE A TEMPORARY REPAIR AT A FURNITURE REPAIR STORE JUST TO BE ABLE TO DRIVE THE CAR. HE FASHIONED A WOODEN SUPPORT TO KEEP THE SEAT UPRIGHT AND STRAPPED IT BENEATH THE SEAT. ON GETTING TO SANTA ROSA, CA, I TOOK TO VEHICLE INTO NISSAN OF SANTA ROSA AND SPOKE TO THE SERVICE DEPARTMENT. HE MENTIONED THEY SEE THIS WEEKLY, AND WANTED TO CHARGE ME A DIAGNOSTIC FEE. I BALKED AT THAT, WAS SENT TO THE CONSUMER HOT-LINE, AND THEY WOULDN'T FILE A REPORT UNTIL IT WAS DIAGNOSED AT THE DEALERSHIP. I GOT THEM TO WAIVE THE FEE. WENT BACK TO THE DEALERSHIP HAD IT DIAGNOSED. THEY WANTED TO CHARGE ME OVER $800 DOLLARS TO FIX IT. SEVERAL DAYS LATER I GET A CALL FROM THE CONSUMER DIVISION OF NISSAN SAYING THEY WOULD DO NOTHING WITH MY CLAIM. OF COURSE THEY WOULDN'T IF THEY SELL AN EXPENSIVE PART PLUS LABOR ON A REGULAR BASIS. SINCE THEN I HAVE TALKED TO SEVERAL OTHER TECHNICIANS IN BOTH THE SANTA ROSA AND PETALUMA, CA DEALERSHIPS. IT WAS CONFIRMED THIS IS A REGULAR FAILURE. I'M AMAZED THAT THERE HAVE BEEN NO ANY FATALITIES, OR MAYBE THERE HAVE. THE FACT THAT NISSAN HAS NOT RE-ENGINEERED THIS PART, OR CREATED A MOD FOR THIS FIX HAS ME QUESTIONING THE INTEGRITY OF NISSAN PRODUCTS. HOW MANY PEOPLE HAVE TO DIE BEFORE THEY DO THE RIGHT THING. IS THIS THE ONLY COMPLAINT FILED WITH THE NHTSA? WE FOUND THIS PROBLEM DISCUSSED NUMEROUS PLACES ONLINE.

WE HAVE A 2007 NISSAN MURANO. IN DECEMBER I REALIZED MY DRIVERS SEAT WASN'T ATTACHED ON ONE SIDE. THE "SEAT LIFTER" WAS BROKEN. I DROVE WITH 1/2 OF MY SEAT NOT BEING ATTACHED FOR 2 MONTHS BECAUSE THERE WAS A "NATIONAL BACKORDER" ON THIS PART. I WAS TOLD BY THE REPAIR TECHNICIAN THAT THEY'VE SEEN THIS A LOT RECENTLY, AND THAT IT WAS A THIN PIECE OF METAL SO IT BROKE EASILY. I WAS VERY UNCOMFORTABLE WITH THIS SAFETY ISSUE, BECAUSE MY INFANT CAR SEAT WAS BEHIND MY DRIVERS SEAT. I WAS WORRIED MY SEAT WOULD DETACH IN AN ACCIDENT. *TR