2006 Nissan Murano

TL* THE CONTACT OWNS A 2006 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD ABNORMAL SOUND AND THE DRIVER SIDE SEAT BRACKET FRACTURED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE SEAT BRACKET FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING ON THE FREEWAY AT 65 MPH WE HEARD A LOUD POP AND THE DRIVER SEAT STARTED SINKING TO THE BACK LEFT MY HUSBAND AND I GOT SO SCARED BECAUSE HE COULD NOT REACH THE PEDAL OR THE BREAK WHEN THIS HAPPENED. WE WERE IN THE CAR WITH 2 SMALL CHILDREN. HE PUSHED HIMSELF AS MUCH AS HE COULD PRACTICALLY SEATING IN THE AIR OVER THE SEAT TO REACH THE PEDALS TO GET OFF THE FREEWAY. I CAN SAY THAT WE HAVE NEVER EXPERIENCED SOMETHING SO SCARY AND DANGEROUS WE COULD OF CRASH. I CONTACTED NISSAN USA AND EXPLAINED THE ENTIRE INCIDENT AND THEY ASKED ME TO TAKE IT TO THE NEAREST DEALERSHIP TO ACCESS THE DAMAGE. I WENT IN THE NEXT DAY ONLY FOR THEM TO TELL ME THAT IT WAS $1,400 TO REPAIR THE SEAT FRAME. THE WORST WAS THE MECHANIC ADMITTING THAT THIS HAPPENS OFTEN IN THE NISSAN MURANO. I CALLED THEM BACK AND THEY REFERRED ME OUT TO A DIFFERENT DEPARTMENT JUST TO LET ME KNOW THAT IT WAS NOT IN THEIR BUDGET TO FIX MY SEAT. LIKE IF THEY WERE DOING ME A FAVOR AND I WAS ASKING FOR SOMETHING ABSURD. THIS IS INSANELY DANGEROUS AND IS A MANUFACTURE DEFECT ON NISSAN PART. THERE IS SO MANY COMPLAINS OF THE SAME ISSUE AND NO ONE IS DOING ANYTHING ABOUT IT. NISSAN IS MORE THAN AWARE OF THE PROBLEMS IF THEIR OWN PEOPLE ARE SAYING IT. WE NEED TO START HOLDING THEM ACCOUNTABLE FOR THIS ISSUE. BECAUSE THIS IS VERY DANGEROUS AND IS HAPPENING WAY TO MANY TIMES. IF THE FREEWAY WAS BUSIER THAT DAY WE WOULD OF CRASH, UNACCEPTABLE!!

DRIVING ON I95 AND HEAR A POP AND THE DRIVER'S SEAT SHIFTED ABOUT 5 DEGREES TO THE LEFT AND THE BACK LEFT CORNER DROPPED. WHEN I TURNED TO THE RIGHT, IT FELT LIKE THE LEFT SIDE OF THE SEAT WOULD RAISE UP THEN DROP BACK DOWN AS I COMPLETED THE TURN. I TOOK THE CAR TO THE BEL AIR (MD) NISSAN DEALERSHIP THE FOLLOWING MONDAY. THEY FOUND THE DRIVER SIDE SEAT BOTTOM WELD HAD BROKEN CAUSING THE SEAT FAME TO BEND AND SLIT. THEY INSTALLED GUSSET AND WELDED. COST $757.08. I CONTACTED NISSAN CUSTOMER SERVICE TELLING NISSAN I THOUGHT THIS WAS A SAFETY ISSUE AND THE SEAT FRAME ON AN 8 YEAR OLD CAR WITH LESS THAN 81,000 MILES SHOULD NOT BREAK UNLESS IT WAS UNDER DESIGNED OR WAS DEFECTIVELY MADE. NISSAN ASSIGNED A CASE NUMBER OF 16837975 AND SAID THEY WOULD GET BACK TO ME. THEY GOT BACK TO ME ON 12/17/2014 STATING NISSAN WOULD NOT REIMBURSE THE COST AND NISSAN WAS NOT RESPONSIBLE BECAUSE OF THE INFREQUENT OF OCCURRENCE BUT WOULD NOT TELL ME THE NUMBER OF OCCURRENCES. *TR

I HAD MY VEHICLE TOWED TO A LOCAL NISSAN DEALERSHIP TO GET A KEY MADE FOR IT, SINCE I HAD LOST THE KEY. THE VEHICLE WAS IN OPERATION UP TO DATE. AFTER GETTING A KEY MADE BY THE DEALERSHIP, THE KEY WILL NOT TURN IN THE IGNITION FOR IT IS LOCKED. THE DEALERSHIP TOLD ME THAT I NOW NEED TO PURCHASE A STEERING LOCK TO GET IT FIXED. THE MURANO I PURCHASED WAS FROM A USED DEALERSHIP AND I WAS UNAWARE OF ANY RECALLS AND DID NOT RECEIVE ANY LETTER TO DATE FOR THE RECALL ON THE STEERING LOCK SINCE I HAVE HAD IT. THERE WAS A RECALL DONE ON THE NISSAN MURANO'S IN THE 2006 DATE RANGE FOR THIS SAME REASON. I WOULD LIKE IT TO BE FIXED FREE OF CHARGE SINCE I DID NOT BREAK IT TO BEGIN WITH. *TR

MY SEAT HAS DISLODGED FROM THE BASE IN THE BACK LEFT OF THE DRIVERS SIDE SEAT JUST AS MANY OTHERS HAVE AS WELL. I NOTICED IT WHILE DRIVING AROUND TOWN WHEN THE SEAT ROCKED OUT OF PLACE. I TOOK IT TO THE DEALER THE NEXT DAY TO HAVE IT INSPECTED. THEY SAID IT WAS A FAILURE AND NEEDED TO BE WELDED ($500) OR THE SEAT NEEDED REPLACEMENT ($1500). I ASKED IF THIS WAS A COMMON PROBLEM, AND THEY RESPONDED NO. SINCE IT SEEMED SO FAR BEYOND A NORMAL ISSUE WITH A VEHICLE, I DECIDED TO CONTACT NISSAN NORTH AMERICA TO SEE IF THERE WAS A RECALL OR IF SOMETHING COULD BE DONE TO HELP. AFTER A WEEK LONG INVESTIGATION, NISSAN OFFERED NO HELP. THEY WERE VAGUE AS TO MY INQUIRIES IF THIS HAD HAPPENED TO OTHER VEHICLES OF THE SAME MAKE. AFTER SOME FURTHER RESEARCH I CAME ACROSS SAFECAR.ORG, AND FOUND IT TO BE A COMMON PROBLEM. MOREOVER, TO FIND THAT AN INVESTIGATION TOOK PLACE ALREADY ON THE ISSUE AND WAS CLOSED WITH NO ACTION IS RIDICULOUS AND NEGLIGENT. DOES THERE HAVE TO BE A MAJOR ACCIDENT FOR THIS ISSUE TO BE TAKEN SERIOUSLY? I HOPE THE CASE GETS REOPENED AND THE ISSUE IS PREVENTED GOING FORWARD. *TR

TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING ILLUMINATED. THE FAILURE HAD RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN DIAGNOSED THAT THE AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

WILE DRIVING CASUALLY, THE SEAT FELT LIKE DISLOCATING OFF IT'S TRACK AND LEANED FORWARD AND TO THE RIGHT. I PULLED OVER WHEN POSSIBLE AND OBSERVED THAT THE SEAT IS LOOSE ON ITS REAR LEFT SIDE AND ROCKS FREELY TOWARDS THE FRONT. ELECTRICALLY IT FUNCTIONED AS USUAL. MY GARAGE MECHANIC (NOT A NISSAN DEALERSHIP!) CHECKED IT AND FOUND OUT THE METAL FRAME OF THE SEAT IS BROKEN. HE WARNED ME OF KEEPING DRIVING IT AND SAID HE COULD NOT FIX IT BUT WILL LOOK FOR A BODY SHOP OR SOME ONE WHO WILL. I WENT ONLINE TO RESEARCH IT AND LEARNED THAT THIS IS A COMMON WELL-KNOWN SAFETY VIOLATION BY THE MANUFACTURE, WHICH UNFORTUNATELY, OR IN A UNEXPLAINED OTHER REASON, WAS NEVER RECOGNIZED AS AN OFFICIAL SAFETY RECALL. I WANT TO ADD MY VOICE SO IT WILL BE TAKEN CARE OFF. BEFORE MORE PEOPLE WILL BE HURT. *TR