IllustrationOn [XXX] at about [XXX] pm at 12,488 miles and 67% charge, I was pulling into traffic from [XXX] onto [XXX]. As I accelerated into the gap in traffic, the car momentarily lost traction. Initially, the traction control system intervened and restored traction. Moments later, the car lost traction a second time. However, the second…
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On [XXX] at about [XXX] pm at 12,488 miles and 67% charge, I was pulling into traffic from [XXX] onto [XXX]. As I accelerated into the gap in traffic, the car momentarily lost traction. Initially, the traction control system intervened and restored traction. Moments later, the car lost traction a second time. However, the second time the car lost traction, the entire car seemed to shut down. The display indicated " Service EV System Apply Parking Brake". I immediately turned on the hazard lights and pulled to the side of the roadway. I tried turning the car off and back on again but was unable to get the car to drive. At [XXX] pm, I called the dealership where I bought the car and was told by the service department that they were unfamiliar with this issue. As I was considering options for recovery (insurance, dealership, etc.) I decided to unhook the 12V battery in an attempt to reset the car. By [XXX] pm, the display was now reading "Service EV System No Power". I used a 10mm wrench to unhook the positive terminal of the 12V battery. I waited about 30 seconds and then reconnected the positive terminal of the 12V battery. After reconnecting, the car began to work ok and I went back to driving normally. At [XXX] pm, I called the dealership back and informed them of what I had found and that unhooking the 12V battery had reset the car and it was now driving ok. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)