2021 Nissan Leaf

The contact owns a 2021 Nissan Leaf. The contact stated that while driving at an undisclosed speed, the vehicle shut off. The contact was able to pull over to the side of the road. The vehicle was towed to the nearest dealer, where it remained for a month. The dealer replaced an unknown battery component. The vehicle was repaired. Additionally, the contact stated that the vehicle was seldom driven for short distances after the incident, due to safety concerns. The contact later received notification of NHTSA Campaign Number: 25V655000 (Electrical System); however, the part to do the recall repair was not yet available. Nucar Nissan of Norwood (525 Boston Providence Hwy, Norwood, MA 02062) and Quirk Nissan (600 Southern Artery, Quincy, MA 02169) were contacted and confirmed that the recall remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.

I am submitting this letter as a formal safety complaint concerning NHTSA Recall No. 25V655000, which affects my 2021 Nissan LEAF SV and results in the continued restriction of DC fast charging due to a reported fire risk, without an available or timely remedy. Under this recall, Nissan has restricted the vehicle’s ability to safely utilize DC fast charging. While I understand and support actions taken to mitigate fire risk, the absence of a corrective repair or defined resolution timeline has effectively removed a core operational capability of the vehicle on an indefinite basis. DC fast charging is a fundamental feature of the Nissan LEAF and was a material factor in my decision to purchase the vehicle. Since the recall was implemented, the vehicle cannot be used as designed or marketed for time-constrained travel, despite otherwise being mechanically operable. I was advised that a corrective update or repair would be available and, based on that representation, scheduled a service appointment with an authorized Nissan dealer on December 29, 2025. At that appointment, I was informed that no fix currently exists and that the restriction remains indefinite. No interim remedy, alternative accommodation, or estimated timeline was provided. As it stands, the recall has resulted in a vehicle that cannot safely perform a core function for which it was sold, with no effective remedy in place. Owners are effectively required to accept an indefinite loss of functionality to mitigate a safety risk, raising concerns about defect resolution timelines, adequacy of interim measures, and consumer safety implications. I appreciate NHTSA’s role in ensuring vehicle safety and accountability, and I am submitting this complaint to support appropriate oversight and review.

*High Voltage Battery defect/failure - this is what was believed to be the issue when it was towed to the dealership. What is left of it is available for inspection at the dealership for now, however the insurance may take it to a salvage yard since the fire department finished their investigation. *While at the dealership after they spent the day trying to recreate what happened they parked it and planned to try again the next day, then someone walked by and saw smoke coming from the car and called 911. They called it a thermal runaway and it burned for hours before being moved to a safer, emptier lot where it was covered in thousands of pounds of sand. The night before the mileage range dropped roughly 70%, unaware of the recall in our mail that hadn't been opened we stopped to try to charge so we could get home. Thankfully none of the chargers worked since the recall was for a potential fire if plugged into a level 3 charger. We tried to drive home only to end up on the side of the road in total system failure. Police sent incident management to get us to safety. If we had made it home we are told this could have caught our home on fire and would likely have blown up our house and taken neighbors houses out as well. It could hurt more people or structures while they tried to recreate the problem. I understand the dealership had $20K in damages from the fire on top of which my car is clearly a total loss. Homes & Businesses nearby had to be evacuated. *Yes, what is left of the car has been inspected by the county fire marshall, insurance co. Police were called, but no investigation. When I called consumer affairs at Nissan, I spoke to 3 different people who said there was nothing they could do. *We had one other time 3 weeks earlier that the range dropped significant, we got home plugged it in and it seemed fine. The only warnings said we were low on miles and to stop to charge which would have made things worse, could have killed us if they had worked.

Vehicle battery drains significantly after being charged, passenger wiper will not work impairing visibility, back up camera blurs and fails, bright lights would not turn on, I was in a huge rain storm unable to see. Inability to use level 3 charger is disallowing me to be able to use vehicle due to amount of time to charge and battery drain has caused me to be broken down requiring a tow twice due to inaccurate mileage readings, leaving me stranded at night without access to phone service, placing me in an unsafe area/situation.

The contact owns a 2021 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 25V655000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while driving at various speeds, the vehicle shifted in Turtle Mode, preventing the vehicle from exceeding 30 MPH. The contact stated that there was a message for the EV Battery failure and to take the vehicle to the dealer for further analysis. The Turtle Mode warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed; however, the failure was not identified or replicated. The vehicle was not repaired. The manufacturer was possibly notified by the local dealer about the failure. The failure mileage was approximately 40,000.

The contact owns a 2021 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 25V655000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The contact had not experienced a failure; however, due to the recall, the vehicle was unable to be fully charged using the fast charger.

The dealership without our knowledge or approval did an update on our car last November that makes the heater and more importantly defroster not work when it's colder than about 17F degrees outside. This causes the vehicle to fog up all over including the windshield making it dangerous to drive. After about 10 minutes it finally starts working. We've told them about it numerous times and even saw other Leafs at the dealership for the exact same thing on the first cold day last winter after the update. They haven't yet gotten a fix for it and said it's on purpose. As far as us owners can tell they aren't looking into any sort of fix. They say we should just start the car for 10 minutes without driving but that doesn't work. You can leave it run for 30 minutes and the heat doesn't turn on. It only works after 10 minutes of dangerous driving. Besides we shouldn't have to run a vehicle for 10 minutes before driving. There are numerous examples of emergencies that require immediate driving. Please look into this as every Leaf owner is dealing with the same dangerous conditions in the northern states and I assume Canada.

Around New Years this year, I was driving downhill, my car went from about 60/70% UNKNOWN to about 12%. This was for about 30 seconds until it went back up. This range drop was both dangerous but also caused emotional distress on my behalf as I worried whether or not I could make it to a charger. At the Nissan Dealer Service Dept, the "technician allegedly wasn't able to verify the issue with the range dropping and then going back up." Now I am unable to fast charge via CHAdeMO as per recall causing not just inconviencne, but also a reduction of the capacity I was under the impression I paid for, the diminished utility of my vehicle, my only vehicle to get around, is restricted. Especially as EVGo is now not allowing Nissan Leafs to charge at their stations. This significantly reduces opportunities to charge.