2020 Nissan Leaf

To Whom It May Concern, I am submitting a complaint regarding an unresolved safety recall affecting my vehicle: Vehicle: 2020 Nissan Leaf My vehicle is subject to an active safety recall related to the lithium-ion battery and DC fast-charging (Level 3 / CHAdeMO) capability. Nissan has advised owners not to use fast charging due to a risk of battery overheating and potential fire. Despite the recall being open for an extended period, Nissan has not provided a completed remedy for my vehicle. My local Nissan dealer has informed me that no repair or software update is currently available, and Nissan has not provided a definitive timeline for resolution. As a result: • A core advertised feature of the vehicle (DC fast charging) is unusable • The vehicle’s utility and value are significantly impaired • The recall remains open with no practical path to completion I am concerned that Nissan’s prolonged inability to remedy this safety defect leaves owners with an unsafe or materially compromised vehicle for an unreasonable length of time. I respectfully request that NHTSA review Nissan’s handling of this recall and take appropriate action to ensure a timely and effective remedy for affected owners. Thank you for your attention

Recall first announced September 19th, 2024; Nissan has been preparing a 'software' fix for a hardware problem for the last year and almost a half, with no end in sight. I am requesting NHTSA to step in and require immediate action from the manufacturer so that owners can use the full features of their purchased vehicle. NHTSA ID: 24V-700 NISSAN ID: R24B2

The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and a case was filed. The contact was informed that the parts were not available. The contact stated that the manufacturer had more than enough time to develop the parts. The contact stated that the unrepaired recall was an inconvenience. The contact had not experienced a failure.

I am unable to use my 2020 Nissan Leaf because of the recall (R24B2) on the battery preventing fast charging. My child has the vehicle and now lives in an apartment and there is no place to plug in my car overnight. So the only option for my child is to fast charge it. I'm frustrated that this recall is almost 1 and a half years old and there is still no remedy.

The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The reverse camera is consistently not connected and shows a pink, gray, or distorted image when in reverse. A few months ago, it would intermittently do this and then resolve itself. I mentioned this at the Nissan service center during our maintenance check up and because it couldn't be replicated, they would charge me just to complete a diagnostic report. I declined especially since it fixed itself. For the last several weeks, it hasn't been functioning correctly which makes seeing my surroundings less safe. I've reviewed [XXX] and see that other Nissan Leafs in our date range require repair, but the recall is not listed for our vin number. I'm worried about our safety due to the failure of the reverse camera and would like support in a resolution as we no longer have the vehicle under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Nissan still has not provided a remedy for recall number Nissan recall R24B2 NHTSA 24V700000. This prevents me from being able to access the full use of the car because I cannot fast charge without risk of damaging the EV battery. Just last week I had to borrow a gas car and pay for gas in order to take a road trip. This is unacceptable. We should have a remedy by now.