2024 Nissan Altima

The contact owns a 2024 Nissan Altima. The contact stated that while her daughter was driving at undisclosed speeds, the brakes erroneously activated, and the vehicle felt as if it was sliding while driving in the rain. The Forward Collision Avoidance warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided due to the address. The failure mileage was unknown.

The vehicle was unknowingly purchased with an improperly assembled braking system from which is formally known as Koeppel Nissan. The braking assembly failed during operation, resulting in loss of proper braking capability and causing a collision. The braking failure created a serious safety risk to the myself (the driver) and others on the roadway. There were no warning lights, dashboard messages, or other indicators prior to the braking failure. The issue with the braking assembly was not identified at the time of purchase and when the vehicle was returned to Koeppel Nissan to have cosmetic damages fixed. A request was made to thoroughly check of the braking system. After repairs, Koeppel Nissan assured there were no issues with braking system. It was discovered months afterward by Thruway Nissan dealership that the rear rotor pads were mismatched and the driver rear pad was installed upside down. The issue was viewed by a Thruway Nissan service technician, who identified the improper braking assembly. The vehicle has not yet been inspected by Nissan Motor Corporation Consumer Affairs for this issue but has been reported. The vehicle and the braking system components are available for inspection upon request.

The contact owns a 2024 Nissan Altima. The contact stated that while his son was driving 35 MPH, the vehicle experienced Phantom braking. The contact stated that his son depressed the accelerator pedal and the vehicle continued to drive with no additional failure. The vehicle was taken to the dealer where the failure was diagnosed as a sensor with the Automatic Emergency Braking (AEB) system and a fractured bracket. The AEB sensor was replaced; however, the contact was waiting for the bracket to be replaced because the bracket was on backorder. The contact stated that the AEB system was deactivated as per the Service Manager's advice since the dealer was waiting for the bracket to be received. The contact provided part number: 28438-5FA6A (Sensory Assemble DIST) and part number: 62310-9HF8E (Grille Radiator). The manufacturer was not notified of the failure. The approximate failure mileage was 21,000.

While driving, the auto spontaneously without warning has a near catastrophic failure of all systems (e.g. anti-lock brakes, emissions, control, automatic windows etc.) All warning icon lights are on the driver’s front video are displayed while a central scrolling message reports all the major systems malfunctioning (as mentioned above). The auto immediately decelerates and now can no longer go faster than 20 mph. This has twice caused the car behind me to nearly read end me. When pressing on the gas pedal (which feels like pushing down on mashed potatoes) you can not affect acceleration. At any pressure the car accelerates on its own very slowly until it reaches maximum speed. It takes about 30 – 45 seconds to go from 0-20 mph. According to invoice of the repairs the “Channel Can Gateway Internal” is faulty. Yet they have failed three times to fix it. This car has been out of service up to this date 57 days and is once again back at the service department. The auto has malfunctioned identically on Dec. 19. 2023, Dec. 27, 2023, Feb. 2, 2024 and March 8, 2024