2009 Nissan Altima

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AS THE KEY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING COLUMN LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,918.

STEERING LOCK 48700-9N00B WENT OUT NO WARRANTY NISSAN DEALERSHIP SAID. WE DID NOT GET ANY INFORMATION ON THIS ISSUE. ALL THEY HAVE BEEN DOING IS GIVING US THE RUNAROUND SAID WE COULD BRING IT IN AND IT WOULD COST US $1K DOLLARS AFTER PARTS AND LABOR. THIS IS THERE ISSUE DON'T SEE HOW THEY ARE NOT RESPONSIBLE TO FIX THE ISSUE. THEY SAID THERE WAS A WARRANTY ON THE TRANSMISSION AND THE NOISE WHILE WE DRIVE DON'T KNOW IF I WILL EVER BUY AN NISSAN AGAIN AFTER NOT RECEIVING ANY INFORMATION ON RECALLS.

ON APRIL 10, 2016, THE STEERING WHEEL ON MY 2009 NISSAN ALTIMA SUDDENLY, WITHOUT ANY WARNING OR PRIOR PROBLEMS, COMPLETELY FROZE WHILE I WAS PARKED IN A DIFFERENT CITY FROM MY HOME. I WAS UNABLE TO START THE CAR OR DO ANYTHING. I TRIED JUMPING THE ENGINE AND IT DID NOT HELP. I HAD NO CHOICE BUT TO HAVE IT TOWED TO THE NEAREST NISSAN DEALER, WHICH WAS CLOSED THAT DAY, AND HAD TO WAIT UNTIL THE NEXT DAY TO HAVE IT CHECKED. THE DEALER SAID IT WAS A FAULTY STEERING WHEEL LOCK. THEY CHARGED ME $699 FOR NEW PARTS AND $250 FOR LABOR, JUST TO REPLACE A DEFECTIVE PART, WHICH I LATER DISCOVERED WAS A WIDELY KNOWN DEFECT. FORTUNATELY I WAS PARKED IN A RELATIVELY SAFE AREA WHILE IT WAS STILL DAYLIGHT. HAD THIS OCCURRED AT NIGHT IN AN UNSAFE AREA, THIS COULD HAVE BEEN QUITE A DANGEROUS AND FRIGHTENING SITUATION NOT BEING ABLE TO START OR DRIVE THE CAR.

THE ELECTRONIC STEERING COLUMN LOCK FAILED AFTER MY SON HAD PARKED HIS CAR AT A CONVENIENCE STORE. THIS LEFT MY SON IN A DANGEROUS SITUATION WITH NO ACCESS TO A FUNCTIONING CAR IN A NEIGHBORHOOD THAT I DO NOT CONSIDER TO BE SAFE. THE RESOLUTION WAS TO CALL AND WAIT FOR A TOW TRUCK TO HAVE THE VEHICLE BROUGHT TO THE DEALER WHERE THE ISSUES WAS REPAIRED. IT IS MY UNDERSTANDING THAT THIS ESCL ISSUE IS A KNOW PROBLEM FOR WHICH NISSAN INITIALLY ISSUED A SERVICE BULLETIN AND EXTENDED WARRANTEE FOR THAT THEY HAVE SINCE WITHDRAWN. I FEEL THIS ISSUE SHOULD RESULT N A RECALL FOR SAFETY REASONS AS IT CAN PLACE A PERSON IN A DANGEROUS SITUATION WITHOUT THE ABILITY TO START THE CAR.

THE CAR WAS STATIONARY AND THE STEERING WHEEL LOCKED AND SO THE CAR COULD NOT BE STARTED. I NEEDED TO HAVE THE CAR TOWED TO THE DEALER TO HAVE THE PART REPLACED FOR $900 BEFORE TAXES. NISSAN IS AWARE OF THE ISSUE ON THE PART AND HAD EXTENDED THE WARRANTY BUT THE EXTENSION ENDED IN 2015. I DON'T UNDERSTAND HOW THEY CAN DO THIS -- THE DEFECTIVE PART NEEDS TO FAIL WITHIN A CERTAIN TIMEFRAME IN ORDER FOR THEM TO MAKE IT RIGHT?

MY STEERING LOCK FAILED . I WAS STUCK IN THE MIDDLE OF THE NIGHT AT THE AIRPORT PARKING LOT WITH MY 7 YEAR OLD AND MY 3 YEAR OLD DAUGHTERS. I HAD TO PAY A TOWNING TRUCK TO TOW ME. WITCH COST ME $560! LATER TO CONTACT NISSAN ABOUT THE WARRANTY AND WAS TOLD IT HAD EXPIRED IN JANUARY! I CALLED IN MARCH! I STILL HAVEN'T BEEN ABLE TO FIX MY CAR THE REPAIR IS OVER $1,000! THERE ARE SO MANY CASES WITH THIS SAME EXACT PROBLEM BUT NISSAN REFUSES TO HELP!

I LIVE IN SOUTH FLORIDA AND PURCHASED A 2009 NISSAN ALTIMA IN 2013. THE DASHBOARD HAS MELTED TO THE POINT WHERE IT IS BECOMING A PROBLEM. IT REFLECTS OFF THE WINDSHIELD AND CAUSES A TERRIBLE GLARE ON THE WINDSHIELD. IT IS A STICKY MESS. I TOOK IT IN TO THE DEALER WITHIN A YEAR OF PURCHASE AND THEY STATED IT WAS OUT OF WARRANTY SO THEY COULDN'T DO ANYTHING ABOUT IT. IT HAS GOTTEN WORSE AND I WOULD LIKE NISSAN TO TAKE SOME RESPONSIBILITY FOR THIS MESS. I KNOW I AM NOT THE ONLY ONE WITH THIS ISSUE AND THEY REALLY NEED TO TAKE NOTICE. THIS IS POOR CUSTOMER SERVICE AND NOT GOOD FOR THEIR BRAND!